Microsoft Certified: Dynamics 365 Fundamentals (CRM) Training

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Microsoft Dynamics 365 Fundamentals (CRM) MB910

Casablanca

Describe the standard sales processes and how Dynamics 365 Sales addresses them.
Describe Dynamics 365 Sales capabilities.
Describe additional sales apps such as Sales Insights and Sales Navigator.

Dates & Prices Dates & Prices

Course information

Microsoft Certified: Dynamics 365 Fundamentals (CRM) MB910 Course Overview

Within this Microsoft training course, you will learn the following modules:

Module 1: Describe the Foundations of Dynamics 365 Customer Engagement Apps

Introduction
Describe Customer Relationship Management
Describe Microsoft Power Platform and Dynamics 365 Customer Engagement Apps
Describe Microsoft Dataverse And Dynamics 365 Customer Engagement Apps
Describe Use Cases for Dynamics 365 Customer Engagement Apps
Navigate to and Within Dynamics 365 Customer Engagement Apps

Module 2: Describe Shared Activities and Integration Options in Dynamics 365 Customer Engagement Apps

Introduction
Describe Customers and Activities
Exercise: Manage Customers and Activities
Describe Search Criteria and Filters
Describe Reporting Capabilities Including Charts, Dashboards, and Views
Describe Excel Integrations
Describe Microsoft Teams Integration
Describe Outlook Integration

Module 3: Explore Dynamics 365 Customer Insights – Journeys

Introduction
Describe Use Cases for Dynamics 365 Customer Insights - Journeys
Explore a Dynamics 365 Customer Insights - Journeys Business Scenario
Describe Email Marketing
Describe How to Target Customers by Using Marketing Lists and Segments
Describe Customer Journeys
Describe Lead Generation and Qualification
Describe Use Cases for Marketing Forms
Describe Event Management Features and Capabilities

Module 4: Describe Dynamics 365 Customer Insights - Data and Dynamics 365 Customer Voice

Introduction
Explore a Dynamics 365 Customer Insights - Data Business Scenario
Describe Use Cases for and Capabilities of Dynamics 365 Customer Insights - Data
Describe Use Cases for and Capabilities of Dynamics 365 Customer Voice

Module 5: Explore Dynamics 365 Sales

Introduction
Describe Use Cases for Dynamics 365 Sales
Review the Sales Lifecycle
Explore a Dynamics 365 Sales Business Scenario
Describe Leads and the Process for Qualifying Leads
Describe the Opportunity Management Process
Exercise: Lab: Work with Leads and Opportunities
Describe Dynamics 365 Sales Business Process Flows
Describe Sales Order Processing

Module 6: Describe Dynamics 365 Sales Capabilities and Related Apps

Introduction
Identify Additional Dynamics 365 Sales Capabilities and Related Apps
Explore a Dynamics 365 Sales Related Apps Business Scenario
Describe Sales Pipeline and Forecasting Concepts
Describe Use Cases for and Capabilities of Sales Insights
Describe Use Cases for and Capabilities of Linkedin Sales Navigator
Describe the Dynamics 365 Sales Mobile App
Describe Microsoft Sales Copilot

Module 7: Explore Dynamics 365 Customer Service

Introduction
Describe Use Cases for Dynamics 365 Customer Service
Explore a Dynamics 365 Customer Service Business Scenario
Describe the Case Lifecycle Including Service-Level Agreements (Slas) and Entitlements
Describe the Functionality for Workload Management
Describe Dynamics 365 Customer Service Business Process Flows
Describe Knowledge Management in Dynamics 365 Customer Service

Module 8: Describe Dynamics 365 Customer Service Capabilities and Related Apps

Introduction
Explore a Dynamics 365 Customer Service-Related Apps Business Scenario
Describe Omnichannel for Customer Service
Describe Reporting and Data Visualisation Options in Dynamics 365 Customer Service
Describe Dynamics Customer Voice Use Cases for Customer Service

Module 9: Explore Dynamics 365 Field Service

Introduction
Describe Use Cases for Dynamics 365 Field Service
Explore a Dynamics 365 Field Service Business Scenario
Describe the Work Order Lifecycle
Describe Inspections in Dynamics 365 Field Service
Describe the Dynamics 365 Field Service Mobile App

Module 10: Describe Dynamics 365 Field Service Scheduling Capabilities and Related Apps

Introduction
Describe Resource and Scheduling Processes
Explore a Dynamics 365 Field Service-Related Apps Business Scenario
Describe Asset Management and Customer Assets
Describe Connected Field Service for Dynamics 365

Who should attend this Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course?

This Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course is designed to provide professionals with a foundational understanding of the Dynamics 365 Customer Engagement application. Below are the professionals who can have benefit from this course:

Sales Professionals
Marketing Professionals
Customer Service Representatives
CRM Administrators
Customer Engagement Consultants
CRM Project Managers
Consultants

Prerequisites of the Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course

There are no formal prerequisites for this Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course. However, a basic knowledge of customer engagement principles, business operations, and cloud computing can be beneficial for delegates before pursuing this course.

Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course Overview

The Microsoft Dynamics 365 MB910 Training is essential for integrating all aspects of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). It empowers businesses to streamline processes and enhance efficiency across various departments.

Understanding Dynamics 365 is crucial for professionals in sales, customer service, and IT management. A Dynamics 365 Course equips them with the skills to optimise customer interactions and improve operational effectiveness, making it a must-have competency in today’s digital economy.

This intensive 1-day training session by The Knowledge Academy focuses on laying a strong foundation in Microsoft Dynamics 365 Certification essentials. Delegates will gain hands-on experience, enabling them to implement and manage Dynamics 365 solutions effectively within their organisations.

Course Objectives

To understand the core functionalities of Dynamics 365 CRM
To learn to configure and customise Dynamics 365 settings
To develop skills to manage customer relationships effectively
To gain insights into integrating Dynamics 365 with other tools
To prepare for the Dynamics 365 Certification exam

Upon completion, delegates will have a robust understanding of how to use Microsoft Dynamics 365 to enhance business operations, manage customer data, and drive sales performance efficiently. They will be well-prepared to undertake further certifications and implement solutions practically.

What’s included in this Microsoft Dynamics 365 Fundamentals (CRM) MB910 Course?

World-Class Training Sessions from Experienced Instructors
Digital Delegate Pack

Why choose us

Our Casablanca venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Casablanca is the largest city in Morocco, situated in the Northwest of the country with a population of around 3.30 million. The city is known for being one of the largest and important cities in Africa, demographically and economically. The education system in Casablanca is free from the ages of 7 to 13 years old, the country allocates around one fifth of its budget to the education system. Some of the best international schools in Casablanca are the Casablanca American School, George Washington academy, Lycee Lyautey, Ecole Normale Hebrique and the Instituto Espanol Juan Ramon Jimenez, which is a Spanish school.

Address

16e étage
Angle Boulevards Zerktouni et Al Massira
20100

Casablanca

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Microsoft Certified: Dynamics 365 Fundamentals (CRM) Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Microsoft Certified: Dynamics 365 Fundamentals (CRM) Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Microsoft Certified: Dynamics 365 Fundamentals (CRM) Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Microsoft Certified: Dynamics 365 Fundamentals (CRM) Training sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Yash was excellent, very professional and thorough.

Nikala Haber

Bill was very helpful and knowledgeable.

Sean simpson

Microsoft Certified: Dynamics 365 Fundamentals (CRM) Training FAQs

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

Do you offer support for the course?

We can provide support via phone & email prior to attending, during and after the course.

What is included in the course?

Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments

What is the duration of this course?

This course is 1 days

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for Microsoft Dynamics 365 Fundamentals (CRM) MB910 in Casablanca?

The training fees for Microsoft Dynamics 365 Fundamentals (CRM) MB910in Casablanca starts from $2495

Which is the best training institute/provider of Microsoft Dynamics 365 Fundamentals (CRM) MB910 in Casablanca?

The Knowledge Academy is the Leading global training provider for Microsoft Dynamics 365 Fundamentals (CRM) MB910.

What are the best Microsoft Dynamics 365 Training courses in Casablanca?

Please see our Microsoft Dynamics 365 Training courses available in Casablanca

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Microsoft Dynamics 365 Training

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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