ISO 22301 Lead Implementer - Moldova, Republic of

ISO 22301 Lead Implementation Course Outline

Module 1: Introduction to Business Continuity Management Systems

• What is a BCMS?
• Management Systems
• What is Business Continuity Management System?
• BCM System Process
• Business Continuity Management (BCM)
• BCMS Benefits
• Business Continuity Management Lifecycle
• Applicability and Objectives

Module 2: Scope of a BCMS

• Overview

Module 3: Fundamental Principles and Concepts of Business Continuity

• Fundamental Principles
  • Build a Comprehensive Plan
  • Implement Each Step of the Action Plan
  • Check and Evaluate Results
  • Review and Make Improvements
• Business Continuity

Module 4: Clauses 4 to 8 of ISO 22301

• Introduction
• Clauses of ISO 22301
  • Clause 4 – Context of the Organisation
  • Clause 5 – Leadership
  • Clause 6 – Planning
  • Clause 7 – Support
  • Clause 8 – Operations

Module 5: Overview of ISO 22301 Standard

• Introduction to ISO 22301
• 22301 Standard
• 22301 Standard Progression
• 22301 High-level Methodology
• Implementation Cycle Times

Module 6: BCM Mandatory Documents

• Clause 4.2.2
• Clause 4.3
• Clause 5.3
• Clause 6.2
• Clause 7.2
• Clause 7.4
• Clause 8.2.1
• Clause 8.2.2
• Clause 8.2.3
• Clause 8.4.1
• Clause 8.4.2
• Clause 8.4.3
• Clause 8.4.4
• Clause 8.4.5
• Clause 9.1.1
• Clause 9.3
• Clause 10.1

Module 7: Leadership

• Leadership and Commitment
• Establishing the Business Continuity Policy
• Communicating the Business Continuity Policy

Module 8: Management Roles and Responsibilities

• Overview
• Impediments to Success
• Aids to Success

Module 9: Implementation Phases of the ISO 22301 Framework

• Management Support
• Identification of Requirements
• Business Continuity Policy and Objectives
• Support Documents for Management System
• Risk Assessment and Treatment
• Business Impact Analysis
• Business Continuity Strategy
• Business Continuity Plan
• Training and Awareness
• Documentation Maintenance
• Exercising and Testing
• Post-Incident Reviews
• Communication with Interested Parties
• Measurement and Evaluation
• Internal Audit
• Corrective Actions
• Management Review

Module 10: Continual Improvement of a BCMS

• Continual Improvement
• BCMS Control System
• Areas of Continual Improvement

Module 11: Audit

• Introduction to Audit

Module 12: Auditing Principles

• Fundamental Principles
• Internal Auditing
• Scope
• PDCA Cycle

Module 13: Auditing Roles

• What are the Roles?
• Organisational Context
• Management Responsibilities
• Planning, Support, and Operation
• Performance Evaluation
• Improvement

Module 14: Roles and Responsibilities of the Auditor

• Internal Auditing
• Roles and Responsibilities
• Typical Internal Audit

Module 15: Skills of an Internal Auditor

• Internal Auditing Goals
• Qualities of an Auditor
• Auditing Skills

Module 16: Purpose of Internal Auditing

• 22301 Mission
• Key Benefits of BCMS

Module 17: Audit Procedures

• BCMS Audit Process
• Elements of an Internal Audit
• Internal Audit Process
• Required Documentation
• Supporting Procedural Documentation
• Required Records and Documentation

Module 18: Audit Triangle

• Fraud Triangle
• Tackling the Fraud Triangle

Module 19: Auditing Techniques

• Classifying Audit Findings
• On-Site Auditing
• Remote Auditing Methods

Module 20: Work Document Approach

• Steps to Certification
• Certification Audits

Module 21: Business Continuity Control Best Practice

• Overview
• BCM Policy
• Management Commitment
• Plan How to Deal with an Emergency
• Impediments to Success
• Disaster Recovery

Module 22: Planning a Business Continuity Management System (BCMS)

• Planning a BCMS
• Steps to Plan a BCMS

Module 23: Implementation of Business Continuity and Writing Procedures

• Communication
• Writing a Scenario
• Delivering the Scenario
• Implementing a BCMS

Module 24: Business Impact Analysis (BIA) and Risk Assessment

• Business Impact Analysis
• Risk Assessment
• Risk Assessment Methodologies and Implementation
• Risk Treatment Implementation

Module 25: Incident Management and Emergency Management

• Overview
  • Incident Management
  • Emergency Management
• Key Elements of Crisis Management Respond Process

Module 26: Operations Management of a BCMS

• Introduction to Operations Management of a BCMS

Module 27: Business Continuity Strategies and Solutions

• General
• Identification of Strategies and Solutions
• Selection of Strategies and Solutions
• Resource Requirements
• Implementation of Solutions

Module 28: Business Continuity Plans and Procedures

• General
• Response Structure
• Warning and Communication
• Business Continuity Plans
• Recovery
• Evaluation of Business Continuity Documentation and Capabilities

Module 29: Performance Evaluation, Monitoring, and Measurement of a BCMS

• Performance Evaluation, Monitoring, and Measurement of a BCMS
• Key Performance Indicators (KPI)
• Identifying Indicators of an Organisation
• Critical Success Factors (CSFs)
• Writing an Effective Critical Success Factor
• CSFs for Strategic Planning
• Performance Evaluation
• Case Study: Telefonica
• Cutting Complexity
• Taking Actions

Module 30: Development of Metrics, Performance Indicators, and Dashboards

• Development of Metrics
• KPI Dashboards
• Steps to Create KPI Dashboards

Module 31: Internal Audit and Management Review of a BCMS

• Internal Audit
• Introduction to Management Review
• Purpose of Management Review
• Management Review Input
• Management Review Outputs

Module 32: Improvement and Implementation of a Continual Improvement Program

• Nonconformity and Corrective Action
• Continual Improvement
  • Lifelong Learning
  • Tone from the Top
  • Let’s have a Plan
  • Second Opinion
  • Catching up
  • Takeaway

Module 33: Preparing for a BCMS Certification Audit

• BCMS Certification Audit
  • Choose a Certification Body
  • Certification Audits
  • Surveillance Visits

Module 34: Development of a BCMS and Business Continuity Policies

• Development of a BCMS
  • Steps for Development of a BCMS
• Business Continuity Policies