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Certified Agile IT Service Manager (CAITSM) Overview
Certified Agile IT Service Manager (CAITSM) Course Outline
This CAITSM course covers the following topics:
Module 1: Introduction
- Defining Agile
- Agile
- Agile Vs Waterfall Model
- Agile Values
- Agile Manifesto
- Agile Umbrella
- Characteristics of Agile
- Agile Lifecycle
- Agile Methods and Practices
- Benefits of Agile IT Service Management
- Implementing Agile IT Service Management
Module 2: Exploring Elements of Agile
- Lean
- Core Concept of Lean Thinking
- Kanban
- Graphical Representation of Kanban
- DevOps
- DevOps: A Perspective
- Need for DevOps
- ITSM
- Introduction to ITSM
- Representation of ITSM
- Key Concept and ITSM Framework
- ITSM in Agile
- Scrum
- Define and Uses of Scrum
- Brief Look at Scrum
Module 3: Service Management Framework
- Service Life Cycle
- Components of Service Life Cycle
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
- Agile Process Design
- Diagram of Agile Process Design
- Description
- Challenges Faced While Working with Waterfall Model
- Agile Approach to Process Design
- Adaptive Approach is Promoted by Agile Process Design
- Net Result Will Be That Agile Processes Deliver Just Enough Control and Structure
- Minimum Viable Process (MVP)
- Agile Process Improvement
Who should attend this Certified Agile IT Service Manager (CAITSM) Training Course?
The Certified Agile IT Service Manager (CAITSM) Training Course is designed to equip delegates with the skills and knowledge necessary to effectively manage IT services using Agile methodologies. This training course is especially beneficial for these professionals:
- IT Service Managers
- Agile Coaches
- IT Service Delivery Managers
- IT Leaders and Executives
- IT Project Managers
- Scrum Masters
- Change Management Practitioners
Prerequisites of the Certified Agile IT Service Manager (CAITSM) Training Course
There are no formal prerequisites for this Certified Agile IT Service Manager (CAITSM) Training Course. However, a foundational knowledge of Information Technology, Customer Support, and Agile methodologies would be beneficial for the delegates.
Certified Agile IT Service Manager (CAITSM) Course Overview
This Certified Agile IT Service Manager (CAITSM) Course explores Agile principles and practices in IT service management. Agile methodologies have become increasingly relevant in the dynamic landscape of IT, providing organisations with the flexibility and adaptability needed to respond effectively to changing requirements. This course delves into the fundamentals of Agile in an IT service management context, emphasising its relevance in driving efficiency and customer satisfaction.
Mastering Agile practices is crucial for IT professionals, particularly those involved in service management. Agile IT service management ensures that organisations can swiftly respond to evolving business needs, enhance team collaboration, and deliver high-quality customer service. This course is designed for professionals aspiring to elevate their IT service management skills by integrating Agile methodologies, making them well-equipped to navigate the complexities of today's IT environments.
The Knowledge Academy's 2-day training in Certified Agile IT Service Management equips delegates with practical knowledge and skills to apply Agile principles in an IT service management context. Delegates will gain insights into Agile frameworks, learn effective collaboration techniques, and understand how to optimise IT service delivery using Agile practices.
Course Objectives:
- To understand the principles and values of Agile in IT service management
- To apply Agile methodologies to enhance IT service delivery
- To foster collaboration and communication within IT service teams
- To optimise workflows and adapt to changing business requirements
- To implement Agile practices for improved customer satisfaction
- To gain practical skills in incorporating Agile into IT service management processes
Upon completing the Certified Agile IT Service Manager (CAITSM) Course, delegates will have the knowledge and skills to apply Agile principles in IT service management effectively. This proficiency will enable them to lead teams in delivering high-quality services with greater agility.
What’s included in this Certified Agile IT Service Manager (CAITSM) Training Course?
- Certified Agile IT Service Manager (CAITSM) Examination
- World-Class Training Sessions from Experienced Instructors
- Certified Agile IT Service Manager (CAITSM) Certificate
- Digital Delegate Pack
Certified Agile IT Service Manager (CAITSM) Exam Information
To achieve the Certified Agile IT Service Manager (CAITSM), candidates will need to sit for an examination. The exam format is as follows:
- Question Type: Multiple Choice
- Total Questions: 40
- Total Marks: 40 Marks
- Pass Mark: 65%, or 26/40 Marks
- Duration: 60 Minutes
- Open Book/ Closed Book: Closed Book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Certified Agile IT Service Manager (CAITSM). Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Certified Agile IT Service Manager (CAITSM), accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Certified Agile IT Service Manager (CAITSM). Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Certified Agile IT Service Manager (CAITSM) sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Certified Agile IT Service Manager (CAITSM) at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Certified Agile IT Service Manager (CAITSM) offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Good course Craig very friendly and knows his stuff and also very encouraging
Katherine Burke
Certified Agile IT Service Manager (CAITSM) FAQs
The course includes 2 days of classroom training from an expert instructor, the exam, courseware book including slides, and a certificate of achievement upon completion.
Yes, delegates will need to sit an exam to acquire the certification. The exam is included with the course fee.
Your instructor will be an IT service management expert with years of experience with using Agile methodologies.
Please arrive at the venue at 8:45am.
The training fees for Certified Agile IT Service Manager (CAITSM)in Macedonia, the Former Yugoslav Republic of starts from €1995
The Knowledge Academy is the Leading global training provider for Certified Agile IT Service Manager (CAITSM).
Please see our Agile IT Service Management Training courses available in Macedonia, the Former Yugoslav Republic of
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
Certified Agile IT Service Manager (CAITSM) in Macedonia, the Former Yugoslav Republic of
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