Employee Engagement Training

Online Instructor-led (1 days)

Online Self-paced (8 hours)

Diversity Training Course Outline

Module 1: Introduction

  • Diversity in the Workplace
  • Importance of Managing Diversity in Business
  • Challenges of Managing Diversity
  • Factors that Effect Diversity
  • How to Manage Diversity in the Workplace?
  • Tips to Manage Workplace Diversity

Module 2: Drivers and Benefits for Diversity and Inclusion

  • Introduction
  • Steps to Develop Genuine Diversity
  • Benefits of Diversity and Inclusion

Module 3: Understanding Unfairness - Stereotyping and What Drives it

  • Understand Stereotyping
  • How Does Stereotyping Affect Workplace Environment?
  • Stereotyping in Workplace
  • Effects of Stereotyping on Individuals       
  • Building a Diverse Workforce

Module 4: Legal Stuff - The Equality Act 2010

  • Equality Act 2010
  • Protected Characteristics
  • Types of Discrimination

Module 5: Communicating for Diversity and Inclusion-Assertive Challenge and Opening Up the Conversation

  • Designing Diversity and Inclusion Strategy
  • Where Does Internal Communication Have a Role?
  • Factors When Emerging Diversity and Inclusion Communication Strategy
  • Elements While Developing Diversity and Inclusion Communications Programmes

Module 6: Personal Action Planning

  • Introduction to Personal Action Planning
  • Purpose of Workplace Diversity Policy and Action
  • Planning the Next Key Steps
  • Building a Diversity Plan
  • Building Support

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Who should attend this Diversity Training Course?

This Diversity Course is designed for a wide range of individuals who aim to foster an inclusive and diverse workplace environment. It can help to create a more inclusive and respectful workplace, where everyone feels valued and respected. The following professionals can benefit from attending this course: 

  • HR Professionals
  • Managers and Supervisors
  • Team Leaders
  • Diversity and Inclusion Officers
  • Workplace Equality Committee Members
  • Entrepreneurs
  • Legal and Compliance Professionals

Prerequisites of the Diversity Training Course

There are no formal prerequisites for this Diversity Course. However, a basic understanding of diversity and inclusion concepts will be beneficial.

Diversity Training Course Overview

Diversity Training is of much importance toward the creation of an inclusive environment within the workplace and at community levels. It works against biases, skills cultural competencies, and appreciation for differences. This training has become more significant than ever because of how global the nature of today's workforce is and the growing realisation of the value added to diversity.

Mastering Diversity plays an essential role in creating a respectful and productive work environment. It’s very valuable for Human Resources Professionals, Team Leaders, and Managers in developing skills in diversity. This course can allow an organisation to make use of different forms of talents and viewpoints in the work environment.

The Knowledge Academy provides an intensive 1-day training course designed to provide delegates with the knowledge and skills required to be able to effectively promote and manage diversity. The delegates will understand the major approaches that can be taken to clear the workforce of prejudices, an inclusive culture, and diversity and discrimination from the legal point of view.

Course Objectives

  • To understand the concept of diversity and its significance in the workplace
  • To recognise and address unconscious biases and stereotypes
  • To improve interpersonal communication skills across diverse groups
  • To develop strategies for creating an inclusive work environment
  • To enhance awareness of the legal aspects of diversity and discrimination

After completing this course, delegates will receive a certification in Diversity. This certification signifies an understanding of key diversity concepts, the ability to navigate and enrich diverse workplaces, and the skills to promote inclusivity and respect.

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What’s included in this Diversity Training?      

  • World-Class Training Sessions from Experienced Instructors        
  • Diversity Certificate      
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Business Ethics Training Course Outline

Module 1: Introduction to Business Ethics

  • What is Business Ethics?
  • Features of Business Ethics
  • Principles of Business Ethics

Module 2: Changing Business Landscape

  • Size Matters
  • Digital World
  • Global Financial Crisis Legacy
  • Organisational Cultural Risk
  • Limitations of Compliance
  • Business Ethics Basis of Business Strength

Module 3: Business Ethics and Customer Stakeholder

  • Keeping Customers on Top
  • Customer Loyalty and Business Ethics
  • Ethical Customer Stakeholder Relationships
  • Consumer Protection and Legal Aspects
  • Misidentification
  • Business Stakeholder Relationships

Module 4: Ethical Issues in Marketing

  • Emerging Ethical Problems in Market Research
  • Grouping the Market Audience
  • Ethics in Advertising and Promotion
  • Delivery Channels
  • Deceptive Marketing Policies and Ethics
  • Pricing Ethics

Module 5: Ethics in Workplace

  • Obligations to the Firm
  • Loyalty to the Company
  • Conflicts of Interest
  • Abuse of Official Position
  • Gifts and Entertainment

Module 6: Environmental Challenges

  • Ethics, Economics, and Politics
  • Workplace-Safety Issues
    • Legal Liability
    • Image Problems

Module 7: Workplace Violence

  • Risk Prone Areas
  • Preventive Measures
  • Types of Aggressive Behaviours
  • Warning Signs

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Who should attend this Business Ethics Training Course?

The Business Ethics Training Course is designed for professionals across various industries who aim to understand and uphold ethical standards in their organisations and decision-making processes. This HR Course will help the following professionals:

  • Business Executives
  • Business Managers
  • Entrepreneurs
  • Small Business Owners
  • Human Resources Professionals
  • Legal and Compliance Officers
  • Financial Professionals

Prerequisites of the Business Ethics Training Course

There are no formal prerequisites to attend the Business Ethics Training Course.

Business Ethics Course Overview

The Business Ethics Training Course is a comprehensive program designed to educate professionals on the principles of ethical conduct and decision-making in the business environment. In today's complex and interconnected world, where ethical lapses can have far-reaching consequences for organisations and stakeholders, this HR Training plays a critical role in promoting integrity, transparency, and accountability in business practices.

Business leaders, managers, employees, and anyone involved in organisational decision-making should prioritise participating in the Business Ethics Training Course. This training is essential for individuals looking to develop a strong ethical framework, make ethical decisions, and foster a culture of integrity and trust within their organisations.

In this 1-day Business Ethics Training Course by The Knowledge Academy, delegates will learn about Business Ethics, its features, principles, organisational cultural risk, ethical customer stakeholder relationships, ethics in advertising and promotion, ethics in the workplace etc. This HR Training Course will be conducted by out experienced instructors who will help the delegates understand the subject in detail.

Course Objectives

  • To provide a comprehensive understanding of the principles underpinning Business Ethics
  • To equip delegates with practical tools for addressing ethical dilemmas in a business context
  • To foster a culture of integrity and accountability within organisational operations
  • To enhance decision-making processes by integrating ethical considerations
  • To promote adherence to ethical standards, ensuring corporate credibility and trustworthiness

Upon completion of the Business Ethics Training Course, delegates will be equipped with the knowledge, skills, and mindset needed to navigate ethical challenges in the workplace effectively. They will be better prepared to uphold ethical standards, make principled decisions, and contribute to building a business environment characterised by trust, respect, and ethical behaviour.

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What’s included in this Business Ethics Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Business Ethics Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Ethics in Workplace Training Course Outline

Module 1: Definition and Characteristics of Workplace Ethics

  • Introduction to Ethics
  • Ethics and Human Resource Management
  • Importance of Ethics in the Workplace
  • Professional Codes of Ethics
  • Features and Components of Workplace Ethics
  • How to Avoid Ethical Dilemmas?
  • Benefits of Managing Ethics in the Workplace

Module 2: Creating and Sustaining an Ethical Workplace

  • Values Drive Behaviour
  • Measures to Encourage Ethical Behaviour in Organisations
  • Behavioural Standards and Codes of Conduct
  • Ethical Behaviour Formula

Module 3: Proactive Approach to Addressing Unethical Behaviour

  • Steps to Proactively Address the Unethical Behaviour at Work

Module 4: Reinforcing Ethical Behaviour at Work

  • Reinforce Ethical Behaviour at Work
  • Speaking about Ethical Violations

Module 5: Business Ethics and Corporate Governance

  • Introduction to Business Ethics and Corporate Governance
  • Business Ethics in Global Economy

Module 6: Ethics and HR Decisions

  • Ethical Decision-Making in Hiring Processes
  • Ethical Principles of Recruiting
  • Ethics of Recruiting and Selecting
  • Ethical Issues while Terminating Employees

Module 7: Workplace Privacy and Ethics

  • Importance of Workplace Privacy
  • Employees Right at Workplace

Module 8: Teamwork and Workplace Ethics

  • Introduction to Teamwork
  • Benefits of Teamwork
  • Obstacles to Teamwork
  • Making Team Meetings More Effective
  • ASME Code of Ethics
  • Society Policy Conflicts of Interest

Module 9: Managing Change in Workplace through Ethics

  • What is Change Management?
  • Evolution of Change Management
  • Structural Approach
  • Challenges of Change Management
  • Association of Change Management Professionals (ACMP)
  • ACMP Ethical Standards

Module 10: Ethics, Discrimination and Harassment

  • Identifying Preventing Harassment at Workplace
  • Define Unlawful Harassment
  • Constitutes of Sexual Harassment
  • Handling and Preventing Harassment
  • Procedure for Harassment Complaints

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Who should attend this Ethics in Workplace Training Course?

The Workplace Ethics Training Course is intended for professionals seeking to enhance their understanding of ethical conduct and principles within a professional setting. This HR Course will benefit the following professionals:

  • Managers and Supervisors
  • Human Resources Professionals
  • Compliance Officers
  • Ethics Officers
  • Team Leaders
  • Legal Professionals
  • Corporate Trainers

Prerequisites of the Ethics in Workplace Training Course

There are no formal prerequisites to attend the Ethics in Workplace Training Course.

Ethics in Workplace Training Course Overview

Ethics in the Workplace is a critical aspect of HR Courses, focusing on the moral guidelines that shape a positive and safe work environment. Its main objective is to foster a positive atmosphere for employees and organisations alike. Understanding and implementing workplace ethics is crucial for creating an environment where individuals can thrive personally and professionally.

Proficiency in Ethics in the Workplace is indispensable for professionals across various roles, especially those in HR, Management, and anyone aspiring to excel in their careers. The importance of ethics extends beyond individual growth; it plays a pivotal role in fostering a positive organisational culture and reputation. HR professionals should prioritise mastering this subject to ensure ethical behaviour, navigate complex ethical dilemmas, and effectively cultivate a workplace environment founded on ethical principles.

The 1-day Workplace Ethics Certificaton Course equips delegates with essential knowledge about workplace ethics, its features, and components. Delegates will learn to uphold a professional code of ethics, address ethical violations, understand the dynamics of teamwork, and grasp the concepts of workplace privacy and rights.

Course Objectives

  • To understand the fundamental significance of ethics in the workplace and its role in creating a positive and safe work environment
  • To grasp the key features and components of workplace ethics, enabling professionals to apply ethical principles effectively
  • To familiarise delegates with the professional code of ethics and equip them to address ethical violations within the workplace
  • To enhance awareness of the dynamics of teamwork, emphasising the benefits and challenges it presents in the context of ethical behaviour
  • To educate delegates about the importance of workplace privacy and employee rights while maintaining ethical standards

Upon completion of this HR Training Course, delegates will gain a deep understanding of workplace ethics and its practical applications, enabling them to create and maintain a positive and ethical work environment. This knowledge will empower delegates to make informed ethical decisions, enhance their careers, and contribute positively to their organisations' reputations and cultures. Delegates can also pursue more of The Knowledge Academy’s courses to expand their skillset.

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What’s included in this Workplace Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Workplace Ethics Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Personal Ethics Training​ Course Outline

Module 1: Overview to Personal Ethics

  • Introduction to Personal Ethics
  • Importance of Personal Ethics
  • Benefits of Personal Ethics
  • Principles of Personal Ethics
  • Difference Between Personal Ethics and Professional Ethics

Module 2: Morality, Challenges, and Virtues in Personal Ethics

  • Personal Ethics as:
    • Moral Commitment
    • Challenge to Universalisation Principle
    • Exercising Virtues

Module 3: Personal Ethics in Workplace

  • Personal Ethics Regarding Workplace
  • Why are Personal Ethics Significant in the Workplace?
  • Examples of Personal Ethics
  • Identification of Personal Ethics

Module 4: Introduction to Personal Ethics Statement

  • What is a Personal Ethics Statement?
  • Benefits of Having a Personal Ethics Statement
  • How to Write a Personal Ethics Statement?

Module 5: Code of Ethics

  • Code of Ethics for
    • ACA and NAADAC
    • Sociologists
  • Ethical and Moral Principles in Counselling
  • How to Solve Ethical Dilemmas in the Accounting Profession?

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Who should attend this Personal Ethics Training Course?

The Personal Ethics Course is designed for individuals who want to cultivate a strong sense of Personal Ethics and values in their personal and professional lives. This HR Training Course will benefit a wide range of professionals, including:

  • Professionals in Leadership Roles
  • Business Owners
  • Managers and Supervisors
  • Compliance Officers
  • Ethics and Compliance Specialists
  • Legal Professionals
  • Public Servants

Prerequisites of the Personal Ethics Training Course

There are no formal prerequisites to attend the Personal Ethics Course.

Personal Ethics Training Course Overview

The Personal Ethics Training Course is a specialised program designed to help individuals develop a strong foundation of personal ethics and values. In today's rapidly changing world, where individuals are faced with a myriad of ethical dilemmas in both personal and professional spheres, this training plays a crucial role in guiding delegates towards making principled decisions and living a life aligned with their values.

Individuals from all walks of life, including professionals, students, community leaders, and anyone interested in personal development, should prioritise participating in the Personal Ethics Training Course. This course is essential for individuals looking to enhance their ethical reasoning, cultivate integrity, and navigate moral complexities with confidence and clarity.

This 1-day Human Resource Training Course by The Knowledge Academy offers delegates a comprehensive insight into the realm of Personal Ethics. Through real-life examples, interactive discussions, and practical exercises, delegates will emerge with a clearer understanding of their ethical stance and the tools to navigate ethically challenging situations with confidence and clarity.

Course Objectives

  • To impart a foundational understanding of the principles underpinning Personal Ethics
  • To equip delegates with tools to navigate ethical dilemmas in professional settings
  • To foster self-awareness and reflection on one's ethical values and beliefs
  • To encourage the application of ethical reasoning in daily personal and professional decisions
  • To facilitate discussions on real-world ethical challenges, promoting shared learning and insights

Upon completion of this Personal Ethics Training Course, delegates will gain invaluable insights into the fundamental principles of Personal Ethics and its critical role in guiding ethical behaviour in the complex professional landscape of today. Delegates can also pursue more of The Knowledge Academy’s HR Courses to expand their skillset.

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What’s included in this Personal Ethics Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Personal Ethics Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Team and Management Ethics Training​ Course Outline

Module 1: Introduction to Ethics

  • Introduction to Ethics
  • Brief History of Ethics
  • Key Concepts of Ethics
  • Code of Ethics
  • Professional Ethics

Module 2: Team Values and Ethics

  • Team Values
  • Develop Shared Values
  • Implementing Ethics and Values
  • Ethical Issues
  • Develop Strong Work Ethics

Module 3: Management Ethics

  • Introduction
  • What is Ethical Management?
  • Necessity of Ethical Management
  • Ethical Activities
  • Types of Management Ethics

Module 4: Ethical Theories in an Organisational Setting

  • Egoism
  • Utilitarianism
  • Human Rights and Kantian Ethics
  • Social Contract Theories
  • Virtue Ethics and Moral Community
  • Reputation, Integrity, and Politics

Module 5: Functional Perspectives and Cases

  • Management of People
  • Introduction to Marketing Ethics
  • Moral Distance – Selling of Financial Products
  • Ethics and Operations Management
  • Environmental Management and Intellectual Property Claims
  • Ethics, Accountancy, and Corporate Governance

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Who should attend this Team and Management Ethics Training Course?

The Team and Management Ethics Training Course is designed for individuals who are responsible for leading teams and managing others within an organisation. This course will benefit the following professionals:

  • Managers and Supervisors
  • Team Leaders
  • Department Heads
  • Project Managers
  • Executives and Directors
  • HR Professionals
  • Organisational Leaders

Prerequisites of the Team and Management Ethics Training Course

There are no formal prerequisites to attend the Team and Management Ethics Training Course.

Team and Management Ethics Training Course Overview

The Team and Management Ethics Training is a specialised class designed to educate professionals on ethical principles and practices within the workplace. In today's dynamic business environment, where ethical conduct is essential for building trust, fostering collaboration, and achieving organisational success, this HR Training plays a critical role in guiding teams and managers towards ethical decision-making.

Managers, Team Leaders, Supervisors, and team members at all levels should prioritise participating in the Team and Management Ethics Training. This training is essential for individuals looking to cultivate a culture of integrity, respect, and accountability within their teams, and for managers seeking to lead by example and uphold ethical standards in their leadership practices.

This 1-day Human Resource Training has been meticulously designed to empower delegates with the knowledge and tools necessary to instil and champion ethical practices within their teams. Through real-world case studies, interactive discussions, and expert-led sessions, delegates will be better equipped to navigate complex ethical dilemmas and inspire those around them towards ethical excellence.

Course Objectives

  • To understand the fundamentals of human behaviour and ethics within team dynamics and managerial decisions
  • To equip professionals with tools to address and resolve complex ethical dilemmas in the workplace
  • To delve into specific areas like marketing ethics and challenges in operations management
  • To familiarise delegates with established ethical theories tailored for organisational contexts
  • To enhance decision-making skills, ensuring actions align with the company's ethical standards and values

Upon completion of the Team and Management Ethics Training, delegates will acquire a profound understanding of the foundational principles governing ethical behavior, enabling them to uphold the highest standards of conduct in their professional roles.

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What’s included in this Team and Management Ethics Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Team and Management Ethics Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Effective Employee Engagement Training Course Outline

Module 1: Introduction to Employee Engagement

  • What is Employee Engagement?
  • Levels of Employee Engagement
  • Why is Employee Engagement Important?
  • Benefits of Employee Engagement
  • How to Improve Employee Engagement?
  • What are the Drivers of Employee Engagement?
  • How is Employee Engagement Measured?
  • How to Create an Employee Engagement Action Plan?
  • Employee Engagement Tools

Module 2: Employee Engagement Models

  • What is an Employee Engagement Model?
  • Why Do We Need Employee Engagement Models?
  • What are the Employee Engagement Theories and Models?

Module 3: Employee Engagement Strategy

  • What is an Employee Engagement Strategy?
  • Why is an Employee Engagement Strategy Important?
  • Types of Employee Engagement Strategy
  • What Impacts Employee Engagement?
  • How to Implement Employee Engagement Strategies?
  • Employee Engagement Best Practices

Module 4: Leadership Strategies

  • Ways to Build Leadership Strategies
  • How to Develop Leadership Skills in Employees?
  • Leadership Skills Development
  • Identifying Leadership Development Goals

Module 5: Employee Engagement Initiatives

  • What are Employee Engagement Initiatives?
  • What is in the Employee Engagement Checklist?
  • Benefits of Employee Engagement Initiatives
  • Employee Engagement Initiatives Ideas
  • How to Make the Most of Employee Engagement Initiatives?

Module 6: Transparency at Work

  • What is Workplace Transparency?
  • Why is Transparency in the Workplace Important?
  • What are the Benefits of Workplace Transparency?
  • Ways to Create Transparency at Work
  • Role of Technology in Driving Workplace Transparency

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Who should attend this Effective Employee Engagement Training Course?

Effective Employee Engagement Course is designed to equip professionals with the skills and strategies to create a motivated, committed, and high-performing workforce. Below are some professionals who can benefit from this training:

  • Human Resources Managers
  • Managers and Team Leaders
  • Employee Relations Specialists
  • Organisational Development Professionals
  • Training and Development Specialists
  • Executive Leaders
  • Employee Communication Specialists

Prerequisites of the Effective Employee Engagement Training Course

There are no formal prerequisites for this course.

Effective Employee Engagement Training Course Overview

This course on Effective Employee Engagement is designed to equip leaders and managers with strategies and tools to foster a positive work environment and improve workforce engagement. This course emphasises the importance of employee engagement as a critical driver of organisational success, enhancing productivity, job satisfaction, and retention rates.

This training is particularly beneficial for HR Professionals, Team Leaders, and Managers responsible for developing and maintaining an engaged workforce. Effective employee engagement involves understanding employees' needs, communication strategies, and motivational techniques. By mastering these elements, leaders can significantly influence their teams' morale and performance, leading to better business outcomes.

The Knowledge Academy's 1-day Effective course on Employee Engagement provides a comprehensive overview of how to effectively engage employees. Delegates will explore topics like communication techniques, recognition strategies, and the development of a supportive workplace culture.

Course Objectives

  • To introduce the key concepts and benefits of employee engagement
  • To understand effective communication strategies that promote engagement
  • To learn how to recognise and reward employee contributions effectively
  • To explore the creation of a supportive and inclusive workplace culture
  • To develop techniques for measuring and analysing employee engagement levels
  • To prepare delegates for implementing engagement strategies in their organisational roles

Upon course completion, delegates will thoroughly understand the factors that drive employee engagement and practical skills to apply these insights. They will be equipped to create a more engaging and productive work environment, leading to increased employee satisfaction and organisational success.

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What’s included in this Effective Employee Engagement Training Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Effective Employee Engagement Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Assessor and Moderator Training Course outline

Module 1: Introduction to Assessor

  • What is an  Assessor?
  • Responsibilities of Assessor
  • Qualities of Effective Assessor
  • Qualifications and Skills Required to Become Assessor

Module 2: Introduction to Moderator

  • What is Moderator?
  • Responsibilities of Moderator
  • Qualities of Effective Moderator
  • Qualifications and Skills Required to Become Moderator
  • Moderation Processes and Procedures
  • Legal and Ethical Considerations in Moderation
  • Communication and Collaboration in Moderation

Module 3: Assessment Design and Planning

  • Principles of Assessment Design
  • Developing Assessment Strategies and Plans
  • Aligning Assessments with Learning Outcomes and Standards
  • Assessment Methods and Tools Selection

Module 4: Conducting Valid and Reliable Assessments

  • Ensuring Validity and Reliability in Assessments
  • Designing Assessment Tasks and Activities
  • Setting Assessment Criteria and Standards
  • Moderation in the Assessment Process

Module 5: Quality Assurance in Assessment

  • Ensuring Quality and Consistency in Assessment Practices
  • Verification and Internal Quality Assurance Processes
  • Reviewing and Improving Assessment Materials and Processes
  • Recording and Reporting Assessment Outcomes

Module 6: Moderation Planning and Preparation

  • Developing Moderation Plans and Schedules
  • Aligning Moderation with Assessment Policies and Practices
  • Preparing Moderation Tools and Documentation
  • Identifying Potential Challenges and Mitigating Risks

Module 7: Evaluating Assessment and Moderation

  • Evaluating the Effectiveness of Assessment and Moderation Processes
  • Continuous Improvement in Assessment and Moderation Practices
  • Addressing Gaps and Implementing Enhancements
  • Reflective Practice and Professional Development

Module 8: Leadership and Communication Skills for Assessors and Moderators

  • Effective Communication and Interpersonal Skills
  • Facilitating Assessment and Moderation Meetings
  • Building Rapport with Learners and Assessors
  • Resolving Conflicts and Managing Challenging Situations

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Who should attend this Assessor and Moderator Training Course?

The Assessor and Moderator Training Course is designed for individuals who want to develop the skills and knowledge for assessing and moderating training programs, courses, and qualifications This course is beneficial for various professionals including:

  • Training and Development Professionals
  • HR and Learning Specialists
  • Vocational Education Instructors
  • Quality Assurance Managers
  • Skills Development Facilitators
  • Workplace Training Coordinators
  • Compliance Officers
  • Adult Education Instructors

Prerequisites for the Assessor and Moderator Training Course

There are no formal prerequisites for attending this Assessor and Moderator Course.

Assessor and Moderator Training Course Overview

Assessor and Moderator Training is designed to equip professionals with the skills necessary to effectively assess and moderate learning outcomes in various educational and training settings. This course highlights the critical roles both assessors and moderators play in ensuring the quality and integrity of educational assessments and qualifications.

This training is particularly valuable for educators, corporate trainers, HR professionals, and anyone involved in the development and implementation of training courses. Assessors are responsible for evaluating learners' performances and providing feedback, while moderators ensure that assessments are fair, valid, and reliable across different evaluators.

The Knowledge Academy’s 1-day Assessor and Moderator Training provides comprehensive insights into the principles of effective assessment and moderation. Delegates will learn about various assessment methods, criteria for effective evaluations, and techniques for ensuring fairness and consistency in assessment practices.

Course Objectives

  • To introduce the fundamental principles of assessment and moderation
  • To understand different assessment methods and their appropriate applications
  • To learn the criteria for conducting effective evaluations
  • To explore strategies for ensuring fairness and consistency in assessments
  • To develop skills in providing constructive feedback and quality assurance
  • To prepare delegates for roles as assessors and moderators within educational settings

Upon completion, delegates will be well-prepared to undertake roles as assessors and moderators, equipped with the knowledge and skills to ensure the quality and effectiveness of educational and training assessments.

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What’s included in this Assessor and Moderator Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Assessor and Moderator Training Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Care Training Course Outline

Module 1: Introduction to Employee Care

  • Significance of Employee Well-Being in the Workplace
  • Current Trends and Challenges in Employee Care
  • Direct Link Between Employee Care and Productivity

Module 2: Understanding Employee Needs

  • Maslow's Hierarchy of Needs in a Corporate Context
  • Difference Between Intrinsic and Extrinsic Motivators
  • Conducting Effective Employee Surveys and Feedback Sessions

Module 3: Physical Health and Well-Being

  • Importance of a Safe and Ergonomic Work Environment
  • Encouraging Regular Breaks and Physical Movement
  • Offering Health Benefits and Wellness Programmes

Module 4: Mental and Emotional Well-Being

  • Recognising Signs of Burnout and Mental Fatigue
  • Supporting Employees During Personal Crises and Challenges
  • Resources and Training on Mental Health Awareness

Module 5: Professional Development and Growth

  • Identifying Employee Strengths and Growth Areas
  • Offering Training, Workshops, and Educational Opportunities
  • Mentoring, Coaching, and Career Path Planning

Module 6: Effective Communication in the Workplace

  • Active Listening and Empathy Skills
  • Constructive Feedback and Open-Door Policies
  • Techniques to Foster Open and Honest Communication

Module 7: Work-Life Balance and Flexibility

  • Benefits of Flexible Working Hours and Remote Work Options
  • Encouraging Time Off
    • Vacations
    • Personal Days
    • Mental Health Breaks
  • Addressing the Challenges of Overwork and Setting Boundaries

Module 8: Team Building and Employee Engagement

  • Designing Effective Team-Building Activities
  • Recognising and Celebrating Achievements and Milestones
  • Encouraging a Sense of Community and Belonging

Module 9: Conflict Resolution and Mediation

  • Identifying and Addressing Workplace Conflicts
  • Techniques for Mediating Disputes Between Employees
  • Promoting a Culture of Respect and Understanding

Module 10: Diversity, Equity, and Inclusion

  • Importance of a Diverse Workplace
  • Strategies to Promote Equity and Inclusion
  • Addressing Unconscious Biases
  • Promoting Cultural Awareness

Module 11: Benefits, Compensation, and Rewards

  • Crafting Competitive Compensation Packages
  • Introduction to Non-Traditional Benefits and Perks
  • Effective Reward and Recognition Systems

Module 12: Feedback and Continuous Improvement

  • Effectiveness of Employee Care Strategies
  • Feedback for Improvement
  • Implementing Employee Needs and Feedback

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Who should attend this Care Training Course?

This Care Course is designed for anyone interested in promoting a positive workplace culture. This  would be more beneficial for a wide range of professionals, including:

  • Human Resources Managers
  • Employee Relations Specialists
  • Team Leaders
  • Supervisors
  • Organisational Development Professionals
  • Workplace Wellness Coordinators
  • Employee Engagement Managers

Prerequisites of the Care Training Course

There are no formal prerequisites for attending this Care Course.

Care Training Course Overview

This Care Course is designed to equip delegates with the essential skills and knowledge to deliver high-quality care in various settings. The course's relevance cannot be overstated, as it addresses the critical need for compassionate, skilled care providers in a sector that directly impacts the well-being of individuals requiring support.

Proficiency in care is vital for ensuring the health, safety, and dignity of those who rely on care services. This course particularly benefits Healthcare Assistants, Support Workers, and Nursing Staff, aiming to enhance their skills. Mastering the principles taught in this course will enable professionals to provide exceptional care, meet regulatory standards, and improve service users' quality of life.

The Knowledge Academy’s 1-day training is designed to provide a comprehensive overview of care principles, practical skills, and current best practices. Delegates will leave the course with a deeper understanding of their role in care, equipped with practical skills to improve their care delivery immediately. The training focuses on real-world applications, ensuring delegates can effectively implement what they've learned.

Course Objectives

  • To understand the principles of person-centered care and its application in practice
  • To enhance communication skills with service users and their families
  • To identify and address the individual needs of those receiving care
  • To implement safety and health protocols in care settings
  • To recognise and respond to signs of abuse and neglect
  • To develop a compassionate and ethical approach to care

After completing this course, delegates will receive a certification, affirming their enhanced abilities to provide high-quality care. This certification recognises their commitment to professional development and positions them as more competent and compassionate care professionals in their respective fields.

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What’s included in this Care Training Course?

  • World-class training sessions from Experienced Instructors 
  • Care Training Course Certificate
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Employee Relations Training Course Outline

Module 1: Introduction to Employee Relations

  • Overview of Employee Relations
  • Importance of Positive Employee Relations
  • Key Concepts and Definitions
  • Historical Context and Evolution

Module 2: Legal Aspects of Employee Relations

  • Employment Law Basics
  • Employee Rights and Employer Responsibilities
  • Anti-Discrimination Laws
  • Labor Relations and Collective Bargaining
  • Handling Legal Disputes and Compliance Issues

Module 3: Communication Skills for Effective Employee Relations

  • Principles of Effective Communication
  • Active Listening Techniques
  • Conflict Resolution and Mediation
  • Building Trust and Transparency
  • Communication Channels and Strategies

Module 4: Managing Employee Performance

  • Setting Clear Expectations and Goals
  • Providing Constructive Feedback
  • Conducting Performance Appraisals
  • Addressing Performance Issues
  • Recognising and Rewarding Employee Contributions

Module 5: Employee Engagement and Motivation

  • Understanding Employee Engagement
  • Strategies to Boost Engagement
  • Creating a Positive Work Environment
  • Employee Recognition Programmes
  • Motivation Theories and Practices

Module 6: Handling Grievances and Disciplinary Actions

  • Grievance Handling Procedures
  • Investigating Employee Complaints
  • Disciplinary Action Guidelines
  • Progressive Discipline Process
  • Documentation and Record-Keeping

Module 7: Promoting Diversity and Inclusion

  • Understanding Diversity and Inclusion
  • Benefits of a Diverse Workforce
  • Implementing Inclusive Policies
  • Training for Diversity Awareness
  • Measuring Diversity and Inclusion Outcomes

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Who should attend this Employee Relations Training?

This course is ideal for anyone involved in managing workplace dynamics, resolving conflicts, enhancing employee engagement, and fostering a positive work environment. Following are the professionals who can benefit from attending this Employee Relations Certification Course:

  • Human Resources Managers
  • Team Leaders
  • Department Heads
  • Employee Relations Specialists
  • Workplace Mediators
  • Organisational Development Consultants
  • Employee Engagement Coordinators
  • Training and Development Managers

Prerequisites of this Employee Relations Training

There are no formal prerequisites for taking this Employee Relations Course.

Employee Relations Training Course Overview

Employee Relations is a crucial aspect of Human Resource Management, focusing on the relationship between employers and employees. This training is vital for fostering a positive work environment, enhancing job satisfaction, and ensuring compliance with employment laws. Understanding and managing employee relations effectively can lead to increased productivity and reduced workplace conflicts.

Proficiency in Employee Relations is essential for HR Professionals, Managers, and Team Leaders. Mastering this subject enables professionals to handle disputes, manage performance issues, and create a harmonious workplace. It is particularly important for those aiming to improve organisational culture and employee engagement, ensuring a motivated and cohesive workforce.

The Knowledge Academy’s 1-day Employee Relations Training Course provides delegates with practical tools and strategies to manage employee relations effectively. Through interactive sessions, case studies, and role-playing exercises, participants will gain hands-on experience in handling real-world scenarios. This training will equip delegates with the skills needed to address conflicts, improve communication, and implement best practices in employee relations.

Course Objectives

  • To understand the fundamentals of employee relations
  • To identify the key factors influencing employee relations
  • To learn effective conflict resolution techniques
  • To enhance communication skills for better workplace interactions
  • To implement strategies for improving employee engagement
  • To develop policies that promote a positive work environment

After completing this course, delegates will receive a certification, demonstrating their expertise in employee relations. This Employee Relations Certification will enhance their professional credibility and open up new opportunities for career advancement within their organisations.

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What’s included in this Employee Relations Training?

  • World-Class Training Sessions from Experienced Instructors
  • Employee Relations Certificate
  • Digital Delegate Pack

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Online Instructor-led (2 days)

Online Self-paced (16 hours)

HR Policy Training Course Outline

Module 1: Introduction to HR Policies

  • Understanding HR Policies
  • Importance of HR Policies
  • Key Components of HR Policies
  • Overview of Employment Laws and Regulations

Module 2: Recruitment and Selection Policies

  • Recruitment Strategies
  • Equal Employment Opportunity
  • Job Posting and Advertising
  • Interviewing and Selection Process
  • Employment Offers and Contracts

Module 3: Employee Onboarding and Orientation

  • New Hire Documentation
  • Orientation Training
  • Training and Development Plans
  • Probationary Period Policies

Module 4: Workplace Conduct and Behaviour

  • Code of Conduct
  • Anti-Harassment and Discrimination Policies
  • Workplace Violence Prevention
  • Dress Code and Professionalism

Module 5: Compensation and Benefits Policies

  • Salary Structure and Pay Grades
  • Performance-Based Pay
  • Benefits Administration
  • Leave Policies (Sick Leave, Vacation, Maternity/Paternity Leave)

Module 6: Performance Management Policies

  • Setting Performance Standards
  • Performance Appraisals
  • Feedback and Coaching
  • Performance Improvement Plans

Module 7: Disciplinary and Grievance Procedures

  • Disciplinary Actions and Procedures
  • Handling Employee Grievances
  • Conflict Resolution
  • Termination Policies and Procedures

Module 8: Health, Safety, and Wellness Policies

  • Occupational Health and Safety
  • Workplace Ergonomics
  • Wellness Training
  • Emergency Procedures and Policies

Module 9: Employee Relations and Engagement

  • Building Employee Relations
  • Employee Engagement Strategies
  • Managing Diversity and Inclusion
  • Communication Policies

Module 10: Policy Implementation and Review

  • Policy Communication and Training
  • Monitoring and Compliance
  • Policy Review and Updates
  • Best Practices for HR Policy Management

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Who should attend this HR Policy Training?

This HR Policy Course is ideal for professionals looking to enhance their understanding of HR policies and advance their careers. This includes professionals from various industries seeking to improve their ability to manage Human Resources effectively. It is particularly beneficial for the following professionals:

  • Aspiring HR Managers
  • Current HR Managers
  • Team Leaders
  • Operations Managers
  • HR Consultants
  • Business Owners
  • Employee Relations Specialists

Prerequisites of the HR Policy Training

There are no formal prerequisites for this HR Policy Course, but a basic understanding of Human Resource Management principles will be beneficial.

HR Policy Training Course Overview

Human Resource (HR) Policy Management is a critical discipline that ensures organisations operate smoothly, comply with legal standards, and foster a positive workplace culture. With increasing complexity in regulatory and business environments, the demand for skilled HR professionals is higher than ever. The HR Policy Course provides essential knowledge and skills to effectively manage and implement HR policies, making it a valuable asset for any professional aiming to excel in this field.

Mastering HR Policy Management is crucial for maintaining compliance, improving employee relations, and supporting organisational goals. Professionals such as aspiring HR Managers, current HR Managers, Team Leaders, Operations Managers, HR Consultants, Business Owners, and Employee Relations Specialists should aim to master these skills.

This 2-day comprehensive HR Policy Certification by The Knowledge Academy offers intensive training that covers key HR policy principles and practices. Delegates will learn to develop, implement, and manage HR policies effectively, ensuring alignment with organisational objectives and legal requirements.

Course Objectives

  • To understand the fundamental principles of HR Policy Management
  • To apply HR policies effectively within the workplace
  • To develop skills for creating and implementing HR policies
  • To enhance capabilities in compliance management and employee relations
  • To prepare for advanced roles in HR policy and management

Upon obtaining this HR Policy Certification, delegates will have a solid understanding of HR policy management principles and practical skills to manage HR policies efficiently. They will be well-prepared to take on advanced HR roles, significantly enhancing their professional credentials and career prospects in Human Resources Management.

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What’s included in this HR Policy Training?

  • World-Class Training Sessions from Experienced Instructors  
  • HR Policy Certification  
  • Digital Delegate Pack

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Online Instructor-led (1 days)

Online Self-paced (8 hours)

Employee Training and Development Course Outline

Module 1: Introduction to Employee Training and Development

  • Overview of Employee Training and Development
  • Importance of Training and Development
  • Objectives of Training Programmes
  • Key Concepts and Definitions

Module 2: Employee Life Cycle

  • Recruitment and Selection
  • Performance Management
  • Career Development
  • Employee Retention

Module 3: Training Programme Development Techniques

  • Needs Assessment
  • Training Design
  • Training Delivery Methods
  • Evaluation and Feedback

Module 4: Influence of Contemporary HR

  • Strategic HR Management
  • Technology in HR
  • Legal and Ethical Considerations
    • Employment Law Compliance
    • Ethical HR Practices
    • Diversity and Inclusion Initiatives

Module 5: Evaluating Training Programmes

  • Importance of Training Evaluation
  • Evaluation Models and Frameworks (e.g., Kirkpatrick Model)
  • Designing Evaluation Tools
  • Collecting Evaluation Data
  • Analysing and Interpreting Evaluation Results
  • Using Feedback to Improve Training Programmes

Module 6: Employee Development and Career Growth

  • Understanding Employee Development
  • Career Planning and Development
  • Mentoring and Coaching Programmes
  • Succession Planning
  • Professional Development Opportunities
  • Building a Learning Culture

Module 7: Managing Training and Development Programmes

  • Roles and Responsibilities in Training Management
  • Budgeting for Training Programmes
  • Managing Training Resources
  • Tracking and Reporting Training Activities
  • Aligning Training with Organisational Goals
  • Leveraging Technology in Training Management

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Who should attend this Employee Training and Development Course?

This Employee Training and Development Course is ideal for individuals seeking to enhance their skills in designing, implementing, and managing effective training courses to foster employee development and drive organisational success. This course can be beneficial for a wide range of professionals, including:

  • Human Resources Managers
  • Training Coordinators
  • Learning and Development Specialists
  • Talent Development Managers
  • Corporate Trainers
  • Organisational Development Consultants
  • HR Business Partners
  • Employee Engagement Managers

Prerequisites of this Employee Training and Development Course

There are no formal prerequisites for taking this Employee Training and Development Course.

Employee Training and Development Course Overview

Employee Training and Development is paramount for organisational success. This comprehensive course equips delegates with the skills to enhance workforce productivity and foster professional growth, ultimately driving business performance. By focusing on strategic development practices, delegates will gain the expertise to implement effective training programmes within their organisations.

Proficiency in Employee Training and Development is crucial for HR Professionals, Managers, and Team Leaders who aim to cultivate a competent and motivated workforce. Mastering these skills enables professionals to design, execute, and evaluate training initiatives that align with organisational goals, ensuring employees remain competitive and engaged in their roles.

The Knowledge Academy’s 1-day training course provides delegates with practical knowledge and tools to develop and manage successful training programmes. Through interactive sessions, case studies, and expert guidance, delegates will learn to identify training needs, create tailored programmes, and measure their impact, leading to enhanced employee performance and organisational growth.

Course Objectives

  • To understand the fundamentals of Employee Training and Development
  • To identify training needs within an organisation
  • To design effective training programmes
  • To implement training strategies that align with organisational goals
  • To evaluate the effectiveness of training initiatives
  • To utilise various training methods and technologies

After completing the Employee Training and Development Course, delegates will receive a certification demonstrating their expertise in Employee Training and Development. This Employee Training and Development Certification will enhance their professional profile, enabling them to contribute significantly to their organisation's growth and success.

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What’s included in this Employee Training and Development Course?

  • World-Class Training Sessions from Experienced Instructors
  • Employee Training and Development Certificate
  • Digital Delegate Pack

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +44 1344 203 999 or Enquire.

Employee Engagement Training FAQs

Employee Engagement refers to the emotional and psychological commitment that an employee has towards their organisation and its goals. Dedicated employees are motivated to contribute to the success of the company, feel a sense of belonging, and are more likely to put in extra effort in their roles.
This course on Employee Engagement helps improve workplace morale, increase productivity, reduce turnover, and foster a positive company culture, benefiting both employees and the organisation.
The duration of these courses on Employee Engagement varies. Please visit our course pages for specific information.
Key elements of Employee Engagement include clear communication, recognition and rewards, professional development opportunities, alignment with organisational values, strong leadership, work-life balance, and a sense of purpose.
There are no specific prerequisites for taking these courses, but a basic understanding of HR practices would be beneficial for delegates.
These courses teach a range of skills including effective communication, motivational techniques, leadership development, conflict resolution, performance management, and the ability to design and implement engagement strategies.
Employee Engagement Courses focus specifically on strategies to boost employee morale and productivity, while general HR Courses cover broader topics like recruitment, compliance, and employee relations.
In this course, you will learn how to create and implement effective employee engagement strategies, develop leadership skills that inspire teams, understand the factors that influence engagement, and use tools and metrics to measure and enhance engagement levels within your organisation.
Topics covered in these courses include understanding employee motivation, building a positive workplace culture, leadership and management techniques, communication strategies, performance management, recognition and rewards systems, and methods for measuring and analysing engagement.
After completing this training, career prospects may include roles such as Employee Engagement Specialist, HR Manager, Organisational Development Consultant, and Employee Relations Manager.
These courses are regularly updated to reflect the latest research, tools, and best practices in the field. They often include insights from industry leaders, case studies from successful organisations, and updates on new technologies and methods that enhance employee engagement.
The Knowledge Academy offers 24/7 support for delegates before, during, and after these courses. Should you encounter any difficulties accessing the course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.
The Knowledge Academy in Macedonia, the Former Yugoslav Republic of is a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking these courses.
The Knowledge Academy is the Leading global training provider for Employee Engagement Training.
The training fees for Employee Engagement Training in Macedonia, the Former Yugoslav Republic of starts from €1195
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