ILM Level 3 - Macao

ILM Level 3 Certificate in Principles of Leadership and Management Course Outline

Total Credit Value – 16

Total Guided Learning Hours – 48

Unit 8606-300: Solving Problems and Making Decisions

Credit Value – 2

Guided Learning Hours- 9

Module 1: Describe a Problem, its Nature, Scope and Impact

• Problem and Decision

Module 2: Gather and Interpret Information to Solve a Problem

• Problem Solving Tools and Techniques

Module 3: Evaluate Options to Make a Decision

• Main Approaches to Problem Solving

Module 4: Plan, Monitor and Review the Implementation and Communication of Decisions

• The 5 Ws of Communicating Decisions
• Advantages of Group Decision Making
• Planning and Monitoring Techniques
• Stakeholder Mapping

Unit 8606-308: Understanding Leadership

Credit Value – 2

Guided Learning Hours- 6

Module 5: Leadership Styles

• Leadership
• Leadership Theories    

Module 6: Leadership Qualities and Review Own Leadership Qualities and Potential

• Leadership Self-Assessment Using [Leadership Model] and Peer Feedback
• Strategies to Improve Leadership Behavior Aligned with [Leadership Model]

Unit 8606-341: Leading and Motivating a Team Effectively

Credit Value – 2

Guided Learning Hours- 7

Module 7: Communicate the Organisations Vision and Strategy to the Team

• Unified Team Purpose in Supporting Organisational Vision
• Communication and Shared Purpose
• Assessment of Personal Communication Skills

Module 8: Motivate and Develop the Team

• Workplace Motivation: Contexts and Applications
• Motivating Teams: The Key to Effective Leadership
• Role of a Leader in Team Support and Development

Unit 8606-323: Understanding Performance Management

Credit Value – 2

Guided Learning Hours- 7

Module 9: Value of Assessing Performance to Meet Organisational and Individual Needs

• Value of Formal and Informal Performance Assessment in the Workplace
• Explain the Role of the First Line Manager in Performance Management

Module 10: Manage Performance of Individuals in the Team

• Identify Ways to Ensure Fair and Objective Formal Assessment
• Explain How to Set SMART Objectives for a Team Member
• Explain How to Set Performance Standards for a Team Member
• Explain How to Measure Performance Against Agreed Standards

Module 11: Value of Feedback in the Workplace

• What is Feedback?
• Explain the Importance of Feedback to Improve Performance
• Describe How to Give Effective Feedback

Module 12: Manage Underperformance in the Workplace

• Identify Potential Areas of Underperformance in the Workplace
• Causes for Failure to Meet Agreed Performance Levels
• Describe Actions to Restore Performance to Acceptable Levels

Unit 8606-406: Developing Your Leadership Styles

Credit Value – 4

Guided Learning Hours- 10

Module 13: Outcomes of Effective Leadership

• Importance of Performance and Engagement in an Organisation

Module 14: Assess Own Leadership Styles

• Review Own Leadership Styles by Using a Diagnostic
• Assess the Effectiveness of Own Leadership Styles

Module 15: Implications of Own Leadership Styles for Self and for Leadership within Own Organisation

• Evaluating the Impact of Leadership Style Self-Assessment on Personal and Organizational Growth
• Impact of Changes in the Situation on the Effectiveness of the Adopted Style

Module 16: Assess Own Leadership Behaviour, in Terms of the Factors Which Determine Effective Leadership

• Factors that Impact Leadership Effectiveness
• Assess Leadership Behaviour in Terms of these Factors

Module 17: Develop Own Leadership Style and Effectiveness

• Action Plan for Developing Own leadership Style and Effectiveness
• Benefits of Implementing the Action Plan
• Explain How You will Monitor and Evaluate the Action Plan

Unit 8606-200: Developing Yourself as a Team Leader

Credit Value – 1

Guided Learning Hours- 6

Module 18: Role and Responsibilities of the Team Leader

• Understand the Role and Responsibilities of the Team Leader

Module 19: Seek Feedback on Their Workplace Performance to Identify Strengths, Weaknesses, and Areas for Improvement

• Seek Feedback on Workplace Performance

Unit 8606-404: Delegating Authority in the Workplace

Credit Value – 3

Guided Learning Hours- 3

Module 20: Benefits of Delegation

• Benefits of Delegation
• Explain How Delegation can be Used to Empower Others

Module 21: Effectively in the Workplace

• Effective Delegation Process
• Effective Delegation and Work Monitoring

Module 22: Improve Own Ability to Delegate and Empower Others

• Assessment of Delegation Effectiveness
• Enhancing Delegation and Empowerment Skills

ILM Level 3 Award in Effective Coaching Course Outline

Total Credit Value: 10

Total Guided Learning Hours: 29

Unit 8585-300: Understand Good Practice in Coaching

Credit Value: 3

Guided Learning Hours: 9

Module 1: Understand Effective Coaching

• Describe the Purpose of Effective Coaching within an Organisational Context
• Explain the Role and Responsibilities of an Effective Coach
• Identify the Skills, Knowledge, and Behaviours Required of an Effective Coach
• Identify How to Overcome Potential Barriers to Coaching

Module 2: Importance of Effective and Ethical Contracting in Coaching

• Identify Methods to Initiate a Productive Working Relationship with an Individual
• Explain the Rationale for and Process of Contracting in Coaching
• Describe What Represents Safe and Ethical Practice in Coaching

Module 3: Process of Effective Coaching

• Explain How to Manage a Coaching Process Using a GROW, and ACHIEVE Coaching Model
• Using TGROW Model to Solve Problems
• Describe a Range of Coaching Tools or Techniques that can be Used to Identify
• Preferences and Agree Goals or Outcomes to Facilitate the Coaching Process
• Explain Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Role of Recording, Reflection, and Supervision in Coaching

• Explain the Purpose of Coaching Records for Coach and Coachee
• Justify the Importance of Reflective Practice and Supervision within a Coaching Context

Unit 8585-301: Undertaking Coaching

Credit Value: 4

Guided Learning Hours: 12

Module 5: Plan and Organise a Minimum of 6 Hours of Effective Coaching

• How to Develop a Coaching Plan?
• What is Coaching in the Workplace and Why is it Important?
• Types of Contracts and Contracting Process
• Understanding the Importance of Context in Coaching
• Customer Feedback Collection Methods

Module 6: Undertake and Record a Minimum of 6 Hours of Effective Coaching

• Business Coaching Diagnostic Tools
• Effective Coaching Models to Help Your Clients Grow
• Coaching Skills
• Effective Coaching Techniques
• Behavioural Coaching in the Workplace
• How Should Coaches Manage Record Keeping?

Module 7: Gather Evidence of Ongoing Review

• Reflective Practice
• Continuous Professional Development
• How to Collect Training Feedback to Improve Employee Development?
• Communication Skills and Techniques
• Coaching Skills for Managers and Tips to Improve Them

Unit 8585-303: Reflecting on Coaching Skills within an Organisational Context

Credit Value: 3

Guided Learning Hours: 8

Module 8: Review the Effectiveness of their Coaching Practice

• Evidence-Based Coaching
• Identifying Areas for Personal Development
• Ethics in Coaching
• SWOT Analysis

Module 9: Plan for their Own Development in Coaching

• Peer Coaching
• Benefits to Joining a Professional Association
• Coaching for Professional Development
• Creating Coaching Development Plan
• Benefits of Discussing a Development Plan with a Supervisor
• Methods of Monitoring Progress and Reviewing a Development Plan
• Revising and Reviewing Your Personal Development Plan

ILM Level 3 Certificate in Effective Coaching Course Outline

Total Credit Value – 13

Total Guided Learning Hours – 31

Unit 8585-300: Understanding Good Practice in Coaching within an Organisational Context

Credit Value – 3

Guided Learning Hours – 9

Module 1: Understand Effective Coaching Within an Organisational Context

• Describe the Purpose of Effective Coaching Within an Organisational Context
• Explain the Role and Responsibilities of an Effective Coach
• Identify the Skills, Knowledge and Behaviours Required of an Effective Coach
• Identify How to Overcome Potential Barriers to Coaching

Module 2: Understand the Importance of Effective and Ethical Contracting in Coaching

• Identify Methods to Initiate a Productive Working Relationship with an Individual
• Explain the Rationale for and Process of Contracting in Coaching
• Describe What Represents Safe and Ethical Practice in Coaching

Module 3: Understand the Process of Effective Coaching Within their Own Workplace

• Explain How to Manage a Coaching Process Using a GROW, and ACHIEVE Coaching Model
• Using TGROW Model to Solve Problems
• Describe a Range of Coaching Tools or Techniques That can be Used to Identify Preferences and Agree Goals or Outcomes to Facilitate the Coaching Process
• Explain Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Understand the Role of Recording, Reflection and Supervision in Coaching Within their Own Practice or other Contexts

• Explain the Purpose of Coaching Records for Coach and Coachee
• Justify the Importance of Reflective Practice and Supervision within a Coaching Context

Unit 8585-302: Undertaking an Extended Period of Coaching within an Organisational Context

Credit Value – 7

Guided Learning Hours – 14

Module 5: Be Able to Plan and Organise a Minimum of 12 hours of Effective Coaching with a Maximum of Two Individuals

• Develop a Coaching Plan
• Coaching Goals
• Coachee Learning Outcomes
• Coaching Agreement
• Multi-stakeholder Contracting in Executive Coaching

Module 6: Be Able to Undertake and Record a Minimum of 12 hours of Effective Coaching with a Maximum of two Individuals

• Use Diagnostic or Assessment Tools to Effectively Coach within an Organisational Context
• Use a Recognised Model of Coach During the Coaching Process which Supports the Individual(s) to Achieve their Goals
• Demonstrate the Knowledge and Skills of an Effective and Ethical Coach, Including Communication Techniques of Questioning and Listening
• How Should Coaches Manage Record Keeping?

Module 7: Be Able to Gather Evidence of Ongoing Review of their Own Coaching Practice

• What is Reflective Practice and its Elements?
• Coaching with Feedback and Future of Coach Development
• Communication Skills and Techniques
• Effective Communication Skills and Giving Feedback in Order to Facilitate Coaching Practice
• Summarise the Outcomes of Ongoing Supervision of Effective Coaching to Improve Practice

Unit 8585-303: Reflecting on Coaching Skills within an Organisational Context

Credit Value – 3

Guided Learning Hours – 8

Module 8: Be Able to Review the Effectiveness of their Coaching Practice

• Evidence-Based Coaching
• Identifying Areas for Personal Development
• Ethics in Coaching
• SWOT Analysis

Module 9: Be Able to Plan for their Own Development in Coaching

• Peer Coaching
• Benefits to Joining a Professional Association
• Coaching for Professional Development
• Creating Coaching Development Plan
• Benefits of Discussing a Development Plan with a Supervisor
• Methods of Monitoring Progress and Reviewing a Development Plan
• Revising and Reviewing Your Personal Development Plan

ILM Level 3 Certificate in Leadership Course Outline  

Total Credit Value – 14

Total Guided Learning Hours – 43

Unit 8603-300: Understanding Leadership

Credit Value – 2

Guided Learning Hours – 6 

Module 1: Understand Leadership Styles

• Factors Influencing Leadership Style Choice
• Impact of Leadership Styles on behaviour

Module 2: Leadership Qualities and Review Own Leadership Qualities and Potential

• Assess Personal Leadership Behaviours and Potential
• Enhance Leadership behaviour

Unit 8603-301: Leading and Motivating a Team Effectively

Total Credit Value – 2

Guided Learning Hours – 7

Module 3: Communicate the Organisation's Vision and Strategy to the Team

• Importance of a Common Purpose
• Role of Communication in Establishing Purpose
• Assess Own Communication Skills

Module 4: Motivate and Develop the Tea

• Motivational Factors in Work Contexts
• Importance of Leader Motivation
• Leader’s Role in Team Support and Development

Unit 8603-302: Developing Own Leadership Capability Using Action Learning

Total Credit Value – 10

Guided Learning Hours – 30

Module 5: Role of Action Learning

• Nature and Benefits of Action Learning
• Responsibilities in an Action Learning Set

Module 6: Action Learning for Leadership Development

• Identify Leadership Strengths and Limitations
• Set Goals for Action Learning
• Prepare and Implement Action Learning Plans
• Monitor and Record Action Learning Participation

Module 7: Reviewing Action Learning Effectiveness

• Review Action Learning Using Feedback
• Plan Follow-up Actions for Leadership Development          

ILM Level 3 Award in Effective Mentoring Course Outline

Total Credit Value – 10

Total Guided Learning Hours – 29 

Unit 8586-300: Understanding Good Practice in Mentoring within an Organisational Context

Credit Value – 3 

Guided Learning Hours – 9 

Module 1: Effective mentoring within an organisational context

• Effective Mentoring Within an Organisational Context
• Roles and Responsibilities of An Effective Mentor
• Identify the Skills, Knowledge and Behaviours Required of An Effective Mentor
• Overcome Potential Barriers to Mentoring

Module 2: Importance of Effective and Ethical Contracting in Mentoring

• Methods to Initiate a Productive Working Relationship with an Individual
• Rationale for And Process of Contracting in Mentoring
• Represents Safe and Ethical Practice in Mentoring

Module 3: Process of Effective Mentoring Within Their Own Workplace

• Manage a Mentoring Process Using a Recognised Mentoring Model
• Range of Mentoring Tools or Techniques
• Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Role of Recording, Reflection and Supervision in Mentoring Within Their Own Practice or Other Contexts

• Purpose of Mentoring Records for Mentor and Mentee
• Importance of Reflective Practice and Supervision Within A Mentoring Context

Unit 8586-301: Undertaking Mentoring within an Organisational Context

Credit Value – 4

Guided Learning Hours – 12

Module 5: Effective Mentoring within an Organisational Context

• Purpose of Effective Mentoring within an Organisational Context
• Roles and Responsibilities of an Effective Mentor
• Skills, Knowledge, and Behaviours Required of an Effective Mentor
• Overcome Potential Barriers to Mentoring

Module 6: Importance of Effective and Ethical Contracting in Mentoring

• Methods to Initiate a Productive Working Relationship with an Individual
• Rationale for and Process of Contracting in Mentoring
• Represents Safe and Ethical Practice in Mentoring

Module 7: Process of Effective Mentoring within Their Own Workplace

• Manage a Mentoring Process Using a Recognised Mentoring Model
• Mentoring Tools or Techniques That Can Be Used
• Methods for Monitoring and Reviewing Progress towards Goals

Module 8: Role of Recording, Reflection, and Supervision in Mentoring

• Purpose of Mentoring Records for Mentor and Mentee
• Importance of Reflective Practice and Supervision within a Mentoring Context

Unit 8586-303: Reflecting on Mentoring Skills within an Organisational Context

Credit Value – 3 

Guided Learning Hours – 8

Module 9: Review the Effectiveness of Their Mentoring Practice

• Effectiveness of Their Own Mentoring Practice Based on Evidence
• Identify Own Strengths and Areas for Improvement

Module 10: Plan for Their Own Development in Mentoring

• Identify Future Development Opportunities
• Produce a Relevant Development Plan

ILM Level 3 Certificate in Effective Mentoring Course Outline

Total Credit Value – 13

Total Guided Learning Hours – 31

Unit 8586-300: Understanding Good Practice in Mentoring within an Organisational Context

Credit Value – 3 

Guided Learning Hours – 9 

Module 1: Effective mentoring within an organisational context

• Effective Mentoring Within an Organisational Context
• Roles and Responsibilities of An Effective Mentor
• Identify the Skills, Knowledge and Behaviours Required of An Effective Mentor
• Overcome Potential Barriers to Mentoring

Module 2: Importance of Effective and Ethical Contracting in Mentoring

• Methods to Initiate a Productive Working Relationship with an Individual
• Rationale for And Process of Contracting in Mentoring
• Represents Safe and Ethical Practice in Mentoring

Module 3: Process of Effective Mentoring Within Their Own Workplace

• Manage a Mentoring Process Using a Recognised Mentoring Model
• Range of Mentoring Tools or Techniques
• Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Role of Recording, Reflection and Supervision in Mentoring Within Their Own Practice or Other Contexts

• Purpose of Mentoring Records for Mentor and Mentee
• Importance of Reflective Practice and Supervision Within A Mentoring Context

Unit 8586-302: Undertaking an Extended Period of Mentoring within an Organisational Context

Credit Value – 7

Guided Learning Hours – 14 

Module 5: Planning and Organising Mentoring Sessions

• Develop a 12-Hour Mentoring Plan
• Set Relevant Topics, Goals, and Outcomes
• Establish a Confidential Agreement with Stakeholders

Module 6: Conducting Effective Mentoring

• Apply Assessment Tools for Effective Mentoring
• Utilise a Recognised Mentoring Model
• Demonstrate Effective Mentor Skills and Techniques
• Maintain Comprehensive Records of the Mentoring Journey

Module 7: Reviewing Mentoring Practice

• Reflect on Sessions for Continuous Development
• Collect Feedback to Assess Mentoring Effectiveness
• Evaluate Communication Skills in Mentoring
• Document Supervision Outcomes to Enhance Practice

Unit 8586-303: Reflecting on Mentoring Skills within an Organisational Context

Credit Value – 3 

Guided Learning Hours – 8

Module 8: Review the Effectiveness of Their Mentoring Practice

• Effectiveness of Their Own Mentoring Practice Based on Evidence
• Identify Own Strengths and Areas for Improvement

Module 9: Plan for Their Own Development in Mentoring

• Identify Future Development Opportunities
• Produce a Relevant Development Plan

ILM Level 3 Certificate in Coaching and Mentoring Training Course Outline

Total Credit Value – 16

Guided Learning Hours – 35

Unit 8578-300: Understanding Good Practice in Workplace Coaching

Credit Value – 3 

Guided Learning Hours – 9 

Module 1: Understand Effective Coaching Within an Organisational Context

• Describe the Purpose of Effective Coaching Within an Organisational Context
• Explain the Role and Responsibilities of an Effective Coach
• Identify the Skills, Knowledge and Behaviours Required of an Effective Coach
• Identify How to Overcome Potential Barriers to Coaching

Module 2: Understand the Importance of Effective and Ethical Contracting in Coaching

• Identify Methods to Initiate a Productive Working Relationship with an Individual
• Explain the Rationale for and Process of Contracting in Coaching
• Describe what Represents Safe and Ethical Practice in Coaching

Module 3: Understand the Process of Effective Coaching Within their Own Workplace

• Explain How to Manage a Coaching Process Using a GROW, and ACHIEVE Coaching Model
• Using TGROW Model to Solve Problems
• Describe a Range of Coaching Tools or Techniques That can be Used to Identify Preferences and Agree Goals or Outcomes to Facilitate the Coaching Process
• Explain Methods for Monitoring and Reviewing Progress Towards Goals

Module 4: Understand the Role of Recording, Reflection and Supervision in Coaching Within their Own Practice or other Contexts

• Explain the Purpose of Coaching Records for Coach and Coached
• Justify the Importance of Reflective Practice and Supervision within a Coaching Context

Unit 8578-301: Understanding Good Practice in Workplace Mentoring

Credit Value – 3 

Guided Learning Hours – 9 

Module 5: Understand Effective Mentoring Within an Organisational Context

• Describe the Purpose of Effective Mentoring Within an Organisational Context
• Explain the Roles and Responsibilities of an Effective Mentor
• Identify the Skills, Knowledge and Behaviours Required of an Effective Mentor
• Identify How to Overcome Potential Barriers to Mentoring
• Module 6: Understand the Importance of Effective and Ethical Contracting in Mentoring
• Identify Methods to Initiate a Productive Working Relationship with an Individual
• Explain the Rationale for and Process of Contracting in Mentoring
• Describe What Represents Safe and Ethical Practice in Mentoring?

Module 6: Understand the Process of Effective Mentoring Within their Own Workplace

• Explain how to Manage a Mentoring Process Using a GROW, ACHIEVE, TELL/SHOW/DO Model
• Describe a Range of Mentoring Tools or Techniques that can be Used to Identify Preferences and Agree Goals or Outcomes to Facilitate the Mentoring Process
• Explain Methods for Monitoring and Reviewing Progress Towards Goals

Module 7: Role of Recording, Reflection, and Supervision in Mentoring Within their Own Practice or other Contexts

• Mentoring Records
• Importance of Reflective Practice
• Supervision Within a Mentoring Context

Unit 8578-302: Undertaking an Extended Period of Coaching in the Workplace

Credit Value – 3 

Guided Learning Hours – 9 

Module 8: Plan and Organise a Minimum of 12 hours of Effective Coaching with a Maximum of Two Individuals

• Produce a Plan for Effective Coaching to Take Place for 12 hours
• Goals and/or Outcomes Relevant to the Context of Individual(s) Being Coached
• Agree an Appropriate and Confidential Contract with Individual(s) and other Stakeholders

Module 9: Undertake and Record a Minimum of 12 hours of Effective Coaching with a Maximum of Two Individuals

• Coaching Assessment Tools
• Grow Model of Coaching and Modelling
• Knowledge Skills and Behaviour of an Effective Coach
• How do you record a coaching session?

Module 10: Gather Evidence of Ongoing Review of their Own Coaching Practice

• Reflect on Each Session and Identify Key Learning to Support Continuous Professional Development
• Gather Ongoing Feedback on Effectiveness of their Coaching for Each Session and Show Evidence of this
• Review and Evidence Own Ability to Use Effective Communication Skills, Including Questioning, Listening and Giving Feedback to Facilitate Coaching Practice
• Summarise the Outcomes of Ongoing Supervision for a Minimum of 2 Sessions of Effective Coaching to Improve Practice

Unit 8578-303: Reflecting on Workplace Coaching Skills

Credit Value – 3 

Guided Learning Hours – 8

Module 11: Be Able to Review the Effectiveness of Their Coaching Practice

• Examine the Effectiveness of Their Own Coaching Practice
• Identify Own Strengths and Areas for Improvement

Module 12: Be Able to Plan for Their Own Development in Coaching

• Review Own Coaching Ability to Identify Future Development Plan
• Produce a Relevant Development Plan