ILM Level 2 - Mauritius

ILM Level 2

Our ILM Approved Centre

course is accredited by ILM

The Institute of Leadership and Management (ILM) offers qualifications in business leadership, management, and team building skills. ILM training courses are pitched at different levels, starting at Level 2 (team leaders), and progressing to Level 7 (senior managers and directors).

REASONS TO CHOOSE

Develop key leadership and management skills
ILM qualifications are highly valued by employers
Tailored learning to suit your field of work
Build essential leadership and management skills with ILM level 2
Learn effective techniques to boost workplace performance

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Our ILM Approved Centre

course is accredited by ILM

ILM Level 2

accredited by

Our ILM Approved Centre course is accredited by ILM

Duration

Online Instructor-led (2 days)

Online Self-paced (66 hours)

exam

ILM Level 2 Certificate in Team Leading Assessment

ILM Level 2 Certificate in Team Leading Course Outline

Total Credit Value: 15

Total Guided Learning Hours: 66

Unit 8002-250: Developing Yourself as a Team Leader

Credit Value: 1

Guided Learning Hours: 6

Module 1: Understand the Role and Responsibilities of the Team Leader

Role of the Team Leader
Functions and Responsibilities of the Team Leader Within the Team
Limits of the Team Leaders Authority and their Accountability

Module 2: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses, and Areas for Improvement

Personal Skills and Abilities for Effective Team Leading
Using Reflective Learning Skills to Improve Performance
Areas of Strength and Possible Improvement
Gather Feedback on Own Performance from Different Sources
Receiving and responding positively to feedback
Interpret the Feedback and List Areas for Improvement
Prepare an Action Plan to Address Weaknesses and Improve Performance

Unit 8002-251: Improving Performance of the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 3: Understand the Organisation’s Requirements in Relation to Team Performance

Organisations Requirements of the Team in Line with Company Policy
Teams Objectives in Achieving Organisational Targets
How the Individual Performance of Team Members Affects the Overall Performance of The Team?

Module 4: Understand How to Address Underperformance

Identify Indicators of Under-Performance in Relation to Own Team
Possible Causes of Under-Performance
Ways to Identify Areas of Concern or Under-Performance
Extent of Team Leader’s Authority to Address Performance Problems Within Organisation’s Policies and Procedures
Interpersonal Behaviour and Its Impact

Module 5: Understand the Role of Motivation in Improving Performance

Recognised Theory of Motivation
Actions to Motivate Own Team and Improve Performance Linked a Theory of Motivation
Simple Motivation Models at Work
Using Rewards (Behavioural) and Positive Feedback to Optimise Performance

Unit 8002-252: Planning and Monitoring Work

Credit Value: 2

Guided Learning Hours: 8

Module 6: Understand How to Work Within the Organisational Guidelines to Achieve Team Goals

Role and Purpose of Objectives and Targets
Setting SMART Work Targets to Meet Customer Specifications and Organisational Requirements
Causes of Conflict and Incompatibility Between Targets/Objectives in the Workplace
Distinction Between Policies and Procedures
Working According to Organisation’s Objectives, Policies, Procedures, and Priorities

Module 7: Understand How to Plan and Allocate Work

Key Stages When Planning and Allocating Work
How Work is Allocated to Meet Team Objectives?
Check Team Members are Understand their Allocated Work
Importance of Knowing Individual Team Members’ Strengths in their Work Roles
Simple Techniques for Scheduling Work
Effective Methods of Communication to Give Instructions and Achieve Performance Standards

Module 8: Understand How to Monitor a Team’s Performance Against the Plan

Method to Monitor the Teams Performance Against the Plan
Action the Team Leader Could Take to Rectify Underachievement Against the Plan
Methods to Monitor Actual Performance
Ways to Ensure Team Members Understand Monitoring Systems
Recording Outputs/Variances/Actions
Types of Quality Standards and Their Purpose
Quality Checks/Inspections Vs Standards
Taking Remedial/Corrective Action
Progress Chasing
Effective Reporting Back to Manager

Unit 8002-264: Briefing the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 9: Understand How to Plan for a Team Briefing

Aim of the Team Briefing
Needs/Expectations of the Team Prior to the Briefing

Module 10: Be Able to Deliver a Team Briefing

Conduct a Team Briefing Effectively Responding to any Enquiries During/After the Team Briefing
How to Ensure the Team’s Understanding of the Team Brief?

Module 11: Be Able to Report Back on a Team Briefing

How Outcomes of the Briefing can Be Reported Back to Management?
Checking Understanding
Reporting Back to Management

Unit 8002-268: Leading Your Work Team

Credit Value: 2

Guided Learning Hours: 6

Module 12: Understand the Difference Between Leadership and Management

Difference Between Leadership and Management
Why Leadership is Important Within Own Team

Module 13: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance

Different Leadership Styles
Commonly Used Leadership Styles Within an Organisation
Effect This Leadership Styles has on a Team’s Performance
Leadership Style and Its Potential Impact on a Team

Unit 8002-276: Understanding Effective Team Working

Credit Value: 1

Guided Learning Hours: 3

Module 14: Understand Effective Working Teams

Characteristics of an Effective Team and the Advantages of Working in a Team
Possible Barriers to Effective Team Working
Possible Effects of Identified Barriers on the Team
How to Create and Maintain an Effective Team

Unit 8002-300: Solving Problems and Making Decisions

Credit Value: 2

Guided Learning Hours: 9

Module 15: Know How to Describe a Problem, Its Nature, Scope, and Impact

Problem, Its Nature Scope, and Impact
Ways to Recognise, Define, Investigate, and Analyse Problems
Objective Setting in Relation to Problem
Brainstorming, Problem Solving, and Creative Thinking Techniques

Module 16: Know How to Gather and Interpret Information to Solve a Problem

Gather and Interpret Information to Identify Possible Solutions to a Problem
Difference Between Data and Information
How to Calculate and Use Simple Averages and Basic Summary Statistics?
How to Prepare and Use Grouped Data and Tables?
Interpretation of Charts and Diagrams

Module 17: Know How to Evaluate Options to Make a Decision

Apply A Simple Decision-Making Technique to Evaluate Options to Arrive at the Best Solution
Importance of Adequate and Relevant Information for Effective Decision-Making
Identification of What Information is Relevant to Specific Decisions
Decision Making Techniques

Module 18: Know How to Plan, Monitor, and Review the Implementation and Communication of Decisions

Plan the Implementation and Communication of the Decision
Which Monitoring and Review Techniques Could Be Used to Evaluate Outcomes?
Monitoring and Review Techniques to Evaluate Outcomes of Problem-Solving Activities

Unit 8002-308: Understanding Leadership

Credit Value: 2

Guided Learning Hours: 6

Module 19: Understand leadership styles

Factors to Influence the Choice of Leadership Styles or Behaviours in Workplace Situations
Why Leadership Styles or Behaviours are Likely to Have a Positive or Negative Effect on Individual and Group Behaviour?

Module 20: Understand Leadership Qualities and Review own Leadership Qualities and Potential

Assess Own Leadership Behaviours and Potential in Context
Appropriate Actions to Enhance Own Leadership Behaviour in the Context of the Particular Leadership Model
Role of Trust and Respect in Effective Team Leadership

Unit 8002-312: Understanding Conflict Management in the Workplace

Credit Value: 1

Guided Learning Hours: 4

Module 21: Understand Conflict Management in the Workplace

Causes of Conflict at Work
Stages in the Development of Conflict
Effects of Conflict on Individual and Team Performance at Work
Technique a Manager Could Use to Minimise and Resolve Conflict in the Workplace

Unit 8002-313: Understanding Stress Management in the Workplace

Credit Value: 1

Guided Learning Hours: 7

Module 22: Understand How to Support Individuals in the Team and Minimise Stress in Others

Causes and Impact of Stress in the Organisation
Symptoms of Stress in Self and Others
Practical Stress Management Techniques

Module 23: Understand How to Monitor a Team’s Performance Against the Plan

Management Responsibilities and Actions in Relation to Work-Related Stress in the Team
How and When to Provide Advice, Mentoring, and Counselling to Support Individuals in the Workplace?
Principles of Counselling
Mentoring and the Mentoring Cycle
Range of Available Counselling and Support Mechanisms
Implications of Confidentiality

Unit 8002-314: Understanding Discipline in the Workplace

Credit Value: 1

Guided Learning Hours:5

Module 24: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace

Legal Aspects of the Disciplinary Process
Identify an Organisation’s Employment Policies and Procedures that Could Guide the Manager in Dealing with Disciplinary Issues

Module 25: Understand How to Monitor Discipline in the Workplace

Purpose of Disciplinary Procedure
Identify the Interpersonal Behaviour and Support Skills Required by Manager to Monitor Discipline in the Workplace
Interpersonal Behaviour and Support Skills to Maintain Discipline at Work
Records and Other Means to Support and Monitor the Disciplinary Process

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Who should attend this ILM Level 2 Certificate in Team Leading Course?

The ILM Level 2 Certificate in Team Leading Training Course is well-suited for individuals seeking to enhance their understanding of Leadership and Management principles. This ILM Level 2 course can be beneficial for a wide range of professionals, including:

Project Managers
Middle Managers
Team Leaders
Assistant Managers
Department Managers
Project Coordinators
Frontline Managers

Prerequisites of the ILM Level 2 Certificate in Team Leading Course

There are no formal prerequisites to attend this ILM Level 2 Certificate in Team Leading Training Course.

ILM Level 2 Certificate in Team Leading Course Overview

The ILM Level 2 Certificate in Team Leading provides a foundational understanding of leadership principles, focusing on developing the essential skills required for effective team management. This course is particularly relevant for those new to leadership roles or aspiring to take on team-leading responsibilities. By exploring key concepts and practical approaches, delegates will gain confidence in leading teams and enhancing productivity.

Proficiency in this ILM Level 2 Certificate in Team Leading Course is crucial for professionals who wish to excel in supervisory roles. It is particularly beneficial for Team Leaders, Supervisors, and those looking to advance into managerial positions. Mastery of these skills enables professionals to manage teams effectively, ensuring that organisational goals are met efficiently while maintaining team morale and cohesion.

This 2-day ILM Level 2 training offered by The Knowledge Academy equips delegates with practical skills and knowledge to lead teams successfully. Through interactive sessions and real-world examples, delegates will learn to motivate their teams, handle conflicts, and communicate effectively. The course will also cover how to set objectives, delegate tasks, and evaluate team performance, ensuring that delegates are well-prepared to apply these skills in their workplace.

Course Objectives

To understand the principles of team-leading
To develop effective communication skills for leadership
To learn techniques for motivating and inspiring teams
To manage team dynamics and resolve conflicts
To set clear objectives and delegate tasks effectively
To evaluate team performance and provide constructive feedback

After completing this ILM Level 2 Certificate in Team Leading Certification, delegates will have the knowledge and confidence to lead teams effectively, improve team performance, and contribute to organisational success through strong leadership practices.

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What's included in this ILM Level 2 Certificate in Team Leading Course?

ILM Level 2 Certificate in Team Leading Assessment
World-Class Training Sessions from Experienced Instructors
ILM Level 2 Certificate in Team Leading Certificate
Digital Delegate Pack

More information

See dates & prices

ILM Level 2 Certificate in Team Leading Assessment Information

You'll complete one assessment for each unit you study, consisting of short questions and written tasks.
You'll submit these online and they'll be marked by your ILM tutor.

More information

See dates & prices

accredited by

Our ILM Approved Centre course is accredited by ILM

Duration

Online Self-paced (22 hours)

exam

ILM Level 2 Award in Leadership and Team Skills

ILM Level 2 Award in Leadership and Team Skills Course Outline

Total Credit Value: 5

Total Guided Learning Hours: 22

Unit 8000-250: Developing Yourself as a Team Leader

Credit Value: 1

Guided Learning Hours: 6

Module 1: Role and Responsibilities of the Team Leader

Roles of a Team Leader
Responsibilities of the Team Leader within the Team
Authority
Accountability
Limits of Team Leader

Module 2: Feedback on Their Workplace Performance

Gather Feedback from Different Sources
Interpret Feedback
Skills Need to Effectively Manage Teams
Reflective
Learning
Practice as a Skill
Respond to Feedback

Unit 8000-252: Planning and Monitoring Work

Credit Value: 2

Guided Learning Hours: 8

Module 3: How to Work Within the Organisational Guidelines?

Process for Planning and Allocating
Tips for Setting Successful Team Goals
Causes of Conflict in the Workplace
Policies and Procedures in the Workplace

Module 4: How to Plan and Allocate Work?

Planning and Monitoring Work
How to Successfully Allocate Work to Your Team?
Staff Scheduling
Effective Communication Strategies for the Workplace

Module 5: How to Monitor a Team’s Performance Against the Plan?

How to Monitor Team Performance?
Tips for Managing Underperforming Employees
Importance of Reporting

Unit 8000-259: Understanding Change in the Workplace

Credit Value: 2

Guided Learning Hours: 8

Module 6: Understand Change in the Workplace

Factors Affecting Organisational Change
Employee Reactions to Organisational Change
Barriers to Organisational Change, and How to Overcome Them?
Benefits from Change in the Workplace

Module 7: Implementation of Change in the Workplace

How to Implement Change in the Workplace?
Leadership and its Role in Change Management
Ways to Improve Team Cohesiveness in the Workplace

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Who should attend this ILM Level 2 Award in Leadership and Team Skills Course?

The ILM Level 2 Award in Leadership and Team Skills Training Course is recommended for individuals who wish to develop their Leadership abilities and enhance their skills in effectively managing and leading teams. This course is particularly beneficial for:

Team Members
Aspiring Team Leaders
Junior Supervisors
Frontline Employees
Shift Supervisors
Retail Associates
Administrative Staff

Prerequisite of the ILM Level 2 Award in Leadership and Team Skills Course

There are no specific prerequisites for this ILM Level 2 Award in Leadership and Team Skills Training Course.

ILM Level 2 Award in Leadership and Team Skills Course Overview

This is a vital course for individuals looking to enhance their Leadership and Team management abilities. In today's dynamic workplace, the shift from team member to team leader is a critical career step, making this course highly relevant for those aspiring to lead or further develop their Leadership skills.

Mastering the subject of Leadership and Team skills is essential for professionals in various roles, including New Team Leaders, First-time Managers, and those seeking career advancement. Effective leadership and teamwork are fundamental in fostering a productive work environment, ensuring clear communication, and achieving organisational goals

The Knowledge Academy's 1-day ILM Level 2 Course equips delegates with the essential knowledge and practical skills required for effective leadership and team management. This course provides a structured learning environment to help delegates understand and apply key management and leadership principles in their workplaces.

Course Objectives

To develop foundational Leadership skills
To enhance team management capabilities
To improve communication skills
To foster teamwork and collaboration
To boost problem-solving and decision-making
To prepare for career advancement

Upon completing this ILM Level 2 Course, delegates will acquire a solid foundation in Leadership and Team management, enabling them to effectively lead and manage teams in their professional roles. This certification will also enhance their career prospects, opening doors to higher-level positions and greater responsibilities in various industries.

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What's included in this ILM Level 2 Award in Leadership and Team Skills Course?

ILM Level 2 Award in Leadership and Team Skills Assessment
World-Class Training Sessions from Experienced Instructors
ILM Level 2 Award in Leadership and Team Skills Certificate
Digital Delegate Pack

More information

See dates & prices

ILM Level 2 Award in Leadership and Team Skills Assessment Information

You'll complete one assessment for each unit you study, consisting of short questions and written tasks.
You'll submit these online and they'll be marked by your ILM tutor.

More information

See dates & prices

accredited by

Our ILM Approved Centre course is accredited by ILM

Duration

Online Self-paced (54 hours)

exam

ILM Level 2 Certificate in Leadership and Team Skills Assessment

ILM Level 2 Certificate in Leadership and Team Skills Course Outline

Total Credit Value: 13

Total Guided Learning Hours: 54

Unit 8000- 250: Developing Yourself as a Team Leader

Credit Value: 1

Guided Learning Hours: 6

Module 1: Role and Responsibilities of the Team Leader

Role of a Team Leader
Responsibilities of a Team Leader
Outline the Limits of the Team Leader's Authority and their Accountability
Refer someone with senior authority

Module 2: Feedback on their Workplace Performance

Seek Feedback on Workplace Performance
Interpret the Feedback and List Areas for Improvement
Prepare an Action Plan to Address Weaknesses and Improve Performance

Unit 8000- 251: Improve Performance of the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 3: Understand the Organisation’s Requirements

Team’s Objectives for Achieving Organisational Targets
How the Individual Performance of Team Members Affects Performance of Team

Module 4: How to Address Underperformance?

How the Individual’s Poor Performance of Team Members Affects Performance of Team
Possible Causes of Underperformance
List Actions that could be Taken to Rectify Underperformance

Module 5: Role of motivation to improve performance

Introduction to Motivation Theory
Actions to Motivate Team and Improve Performance

Unit 8000-252: Planning and Monitoring Work

Credit Value: 2

Guided Learning Hours: 8

Module 6: How to Work Within the Organisational Guidelines?

Identify an Organisational Policy that Can Have an Effect on the Planning and Allocation of Work
Give an Example of a Target or Objective that a Team is Working to Achieve

Module 7: How to Plan and Allocate Work?

List the Key Stages When Planning and Allocating Work
Describe How Work is Allocated to Meet Team Objectives
Describe How to Check that Team Members Understand their Allocated Work

Module 8: How to Monitor a Team’s Performance Against the Plan?

Outline a Method to Monitor the Team's Performance Against the Plan
Describe an Action the Team Leader Could Take to Rectify Underachievement Against the Plan

Unit 8000- 264: Briefing the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 9: How to Plan for a Team Briefing?

State the Aim(S) of the Team Briefing
Needs/Expectations of the Team Prior to the Briefing
Objectives of the Team Briefing its Structure and Content

Module 10: Deliver a Team Briefing

Location for the Team Brief Ensuring Relevant Equipment is Sourced
Communicate the Relevant Information to the Team Prior to the Briefing
Conduct a Team Briefing Responding to Any Enquiries
Ensure the Team’s Understanding of the Team Brief

Module 11: Report Back on a Team Briefing

State How Outcomes of the Briefing Can be Reported Back to Management

Unit 8000- 268: Leading Your Work Team

Credit Value: 2

Guided Learning Hours: 6

Module 12: Difference Between Leadership and Management

Difference Between Leadership and Management
Importance of Leadership Within Own Team

Module 13: Understand a Range of Leadership Styles and its Benefits

Range of Different Leadership Styles
Leadership style(s) within an organisation
Effects that Leadership has on a Team Performance
Identify Own Leadership Style and its Potential Impact on a team

Unit 8000- 300: Solving Problems and Making Decisions

Credit Value: 2

Guided Learning Hours: 9

Module 14: How to Describe a Problem, its Nature, Scope and Impact?

Explain a Problem, Nature Scope and Effect

Module 15: How to Gather and Interpret Information to Solve a Problem?

Problem Solving Tools and Techniques
Main Approaches to Problem Solving

Module 16: How to Evaluate Options to Decide?

Learn Decision Making Techniques for Solution

Module 17: Plan, Monitor and Review the Implementation and Communication of Decisions

Implementation and Communicating Decisions
Describe Monitoring and Review Techniques

Unit 8000-308: Understanding Leadership

Credit Value: 2

Guided Learning Hours: 6

Module 18: Understand Leadership Styles

Describe the Factors of Leadership Styles in Workplace Situations
Importance of Leadership Styles or Behaviours

Module 19: Leadership Qualities and Review Own Leadership Qualities and Potential

Personal Development as a Leader
Describe appropriate actions to enhance own leadership

Unit 8000- 320: Managing Workplace Projects

Credit Value: 2

Guided Learning Hours: 7

Module 20: How to Manage a Simple Workplace Project?

What is a Project?
Usage of simple tools
Project Planning Techniques
Understanding of Project Evaluation Technique

Module 21: Understand the Financial and Non-Financial Implications of a Workplace Project

Starting a Project
Understanding Arears Where Net Savings Can Be Achieved
Identify Wider Non-Financial Implications

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Who should attend this ILM Level 2 Certificate in Leadership and Team Skills Course?

This ILM Level 2 Certificate in Leadership and Team Skills Training course is designed for the individual who wants to gain a comprehensive understanding of leading a team with confidence. However, the course will be more beneficial for:

Managers
Supervisors
Project Managers
Executives
Human Resources Professionals
Entrepreneurs
Business Owners
Department Heads

Prerequisites of the ILM Level 2 Certificate in Leadership and Team Skills Course

There are no formal requirements to attend this ILM Level 2 Certificate in Leadership and Team Skills training course.

ILM Level 2 Certificate in Leadership and Team Skills Course Overview

Leadership skills are the qualities and skills that enable people to manage projects, direct initiatives, and direct their teams toward goals. Leadership skills help in effective planning, managing, directing, and controlling tasks, which would enable organisations to achieve their desired goals. Team members are essential for business because effective team members are the ones who perform to accomplish the organisation's goals.

This training allows learners to inspire and motivate others to perform better. Being part of this training will provide individuals with crucial leadership and team skills that will allow them to handle teams and work in leading organisations in prominent job roles. HR Professionals, Managers, and Project Managers should aim to excel in this training to maximise their impact.

In this 2-day ILM Level 2 Certificate in Leadership and Team Training course by The Knowledge Academy, delegates will understand the essential concepts for leading a team and help their transition from team member to team leader. They will learn how to work within the organisational guidelines to achieve team goals and the importance of leadership.

Course Objectives

To understand the roles and responsibilities of the team leader
To be able to seek feedback on their workplace performance
To identify an organisational policy that can influence the planning and allocation of work
To know how to manage a simple workplace project efficiently
To prepare an action plan to address weaknesses and improve performance
To understand the financial and non-financial implications of a workplace project

After attending this course, delegates will be able to apply theories and models of motivation to leadership and take actions to rectify underachievement against the plan. They will be able to create effective and motivating working relationships.

More information

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What's included in this ILM Level 2 Certificate in Leadership and Team Skills Course?

ILM Level 2 Certificate in Leadership and Team Skills Assessment
World-Class Training Sessions from Experienced Instructors
ILM Level 2 Certificate in Leadership and Team Skills Certificate
Digital Delegate Pack

More information

See dates & prices

ILM Level 2 Certificate in Leadership and Team Skills Assessment Information

You'll complete one assessment for each unit you study, consisting of short questions and written tasks.
You'll submit these online and they'll be marked by your ILM tutor.

More information

See dates & prices

accredited by

Our ILM Approved Centre course is accredited by ILM

Duration

Online Self-paced (9 hours)

exam

ILM Level 2 Award in Effective Team Member Skills Assessment

ILM Level 2 Award in Effective Team Member Skills Course Outline

Total Credit Value: 3

Total Guided Learning Hours: 9

Unit 8003-230: Developing Yourself as an Effective Team Member

Credit Value: 3

Guided Learning Hours: 9

Module 1: Understand What is Meant by Teams and Teamwork

Difference Between a Group and a Team
Describe How a Group Becomes a Team
Outline the Characteristics of a Good Team
List the Advantages of Working in a Team

Module 2: Importance of Communication Within a Team

Important for People Working in Teams
Give Examples of Barriers to Communication

Module 3: Know How to Deal with Conflict in a Team

Examples of Behaviours that Could Cause Conflict
Outline Some Thing a Team Member can do

Module 4: Review Own Performance as a Team Member

Identify Own Strengths and Weakness as a Team Member
Identify Ways to Improve Own Ability to Function Effectively in a Team

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Who Should Attend this ILM Level 2 Award in Effective Team Member Skills Course?

The Level 2 Award in Effective Team Member Skills is ideal for individuals looking to enhance their teamwork capabilities, including professionals in any industry who work within a team environment. This course can be beneficial for a wide range of professionals, including:

Team Members
Project Coordinators
Junior Managers
Customer Service Representatives
Administrative Staff
Sales Associates
HR Assistants
Technical Support Staff

Prerequisites of this ILM Level 2 Award in Effective Team Member Skills Course

There are no formal prerequisites for this course. However, an interest in improving teamwork skills and a desire to contribute more effectively within a team are advantageous.

ILM Level 2 Award in Effective Team Member Skills Course Overview

The Level 2 Award in Effective Team Member Skills is designed to equip individuals with the fundamental skills required to excel in a team environment. In today’s collaborative workspaces, understanding how to function effectively within a team is crucial. This course delves into the essentials of teamwork, communication, and conflict resolution, making it relevant for professionals across various industries.

Mastering the art of teamwork is essential for any professional looking to contribute meaningfully to their organisation. Whether you’re an entry-level employee or a seasoned professional, the ability to work well within a team can significantly impact your career progression. This course is precious for professionals such as Project Coordinators and Junior Managers seeking to enhance their communication skills, manage conflict effectively, and improve their overall contribution to team success.

This 1-day training offered by The Knowledge Academy will provide delegates with practical insights and actionable strategies to enhance their effectiveness as team members. Through interactive sessions, delegates will explore the dynamics of teamwork, learn how to overcome communication barriers, and develop strategies for resolving conflicts within a team. By the end of the course, delegates will have the knowledge and tools to significantly improve their performance as team members.

Course Objectives

To understand the key differences between a group and a team
To identify the characteristics of a successful team
To explore the importance of effective communication within a team
To learn techniques for resolving conflicts in a team setting
To assess personal strengths and weaknesses as a team member
To develop strategies to enhance personal effectiveness within a team

Upon completion of the Level 2 Award in Effective Team Member Skills, delegates will be equipped with the skills necessary to excel in team environments. They will be able to communicate more effectively, contribute to team success, and resolve conflicts with confidence.

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What’s Included in this ILM Level 2 Award in Effective Team Member Skills Course?

ILM Level 2 Effective Team Member Skills Assessment
World-Class Training Sessions from Experienced Instructors
ILM Level 2 Effective Team Member Skills Certificate
Digital Delegate Pack

More information

See dates & prices

ILM Level 2 Award in Effective Team Member Skills Assessment Information

You all complete one assessment for each unit you study consisting of short questions and written tasks
You will submit these online and they will be marked by your ILM tutor

More information

See dates & prices

accredited by

Our ILM Approved Centre course is accredited by ILM

Duration

Online Self-paced (14 hours)

exam

ILM Level 2 Award in Effective Mentoring Skills Assessment

ILM Level 2 Award in Effective Mentoring Skills Course Outline

Qualification Level - Award

Total Credit Value – 5

Total Guided Learning Hours – 14

Unit 8584-200: Understanding Mentoring

Credit Value- 2

Guided Learning Hours- 7

Module 1: Role of the Mentor and the Benefits of Mentoring

Role of an Effective Mentor
Mentoring Can Benefit Those Being Mentored in a Range of Situations
Identify Potential Barriers to Effective Mentoring
Overcome the Potential Barriers to Effective Mentoring

Module 2: Mentor Effective in Their Role

Key Skills Required to Be an Effective Mentor
Mentoring Model or Process That Can Be Followed When Mentoring
Use Questioning and Listening Techniques to Support Individuals Being Mentored
Give Feedback Within a Mentoring Role
Mentor Can Develop Trust with Individuals They Are Mentoring

Module 3: How to Organise Mentoring?

Plan for Effective Mentoring Sessions
State Examples of Goals That Would Be Agreed in an Effective Mentoring Session
Records Are Required When Mentoring an Individual

Unit 8584-201: Developing Mentoring Skills

Credit Value- 3

Guided Learning Hours- 7

Module 4: Commence Mentoring Sessions to Develop an Individual

Prepare a Plan for Effective Mentoring of an Individual
State the Agreed Goals of the Mentoring Sessions

Module 5: Undertake 3 Hours of Effective Mentoring

Evidence of Mentoring with an Individual Over a Period of at Least 3 Hours
Use Questioning and Listening Techniques to Support the Individual Being Mentored
Feedback to Support Individual Development
Trust Has Been Developed with the Individual Being Mentored
Maintain Appropriate Records of All Mentoring Sessions

Module 6: Review Their Own Performance as a Mentor

Review Own Mentoring Performance
Provide Evidence of a 1-hour Meeting with Their Tutor
Identify and Plan Areas for Future Development as a Mentor

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Who Should Attend This ILM Level 2 Award in Effective Mentoring Skills Course?

This Level 2 Award in Effective Mentoring Skills Course is ideal for individuals looking to develop foundational mentoring skills for application in various settings. It is especially beneficial for:

Team Leaders
Managers
HR Professionals
Supervisors
Educators
Community Leaders
Aspiring Mentors

Prerequisites of the ILM Level 2 Award in Effective Mentoring Skills Course

There are no formal prerequisites for this Level 2 Award in the Effective Mentoring Skills Course.

ILM Level 2 Award in Effective Mentoring Skills Course Overview

Mentoring has become an essential tool in various professional settings, fostering growth, and enhancing skills. The Level 2 Award in Effective Mentoring Skills Course is designed to equip individuals with the foundational knowledge and skills necessary for effective mentoring. Whether in the workplace, community, or voluntary sectors, understanding the nuances of mentoring can lead to more successful outcomes and personal development.

For professionals such as Managers, Team Leaders, and HR Specialists, mastering mentoring skills is crucial. The Level 2 Award in Effective Mentoring Skills Training provides the expertise needed to guide and support others effectively, promoting a positive and productive environment. This training is also valuable for anyone involved in development training or aspiring to take on mentoring roles.

This 1-day training by The Knowledge Academy offers delegates practical insights and hands-on experience in mentoring. By focusing on real-world applications and reflective practices, delegates will leave with actionable strategies to enhance their mentoring capabilities. The course structure is designed to be engaging and interactive, ensuring that all key aspects of mentoring are thoroughly covered.

Course Objectives

To understand the role and responsibilities of a mentor
To develop effective communication and active listening skills
To learn how to structure and plan mentoring sessions
To apply reflective practice in mentoring
To enhance problem-solving and decision-making skills in mentoring contexts

Upon completion, delegates will be equipped with the essential skills to excel in mentoring roles, driving positive outcomes and supporting the development of others in their professional journeys.

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What's included in this ILM Level 2 Award in Effective Mentoring Skills Course?

ILM Level 2 Award in Leadership and Team Skills Assessment
World-Class Training Sessions from Experienced Instructors
ILM Level 2 Award in Leadership and Team Skills Certificate
Digital Delegate Pack

More information

See dates & prices

ILM Level 2 Award in Effective Mentoring Skills Assessment Information

You will complete one assessment for each unit you study, consisting of short questions and written tasks.
You will submit these online and they will be marked by your ILM tutor.

More information

See dates & prices

accredited by

Our ILM Approved Centre course is accredited by ILM

Duration

Online Self-paced (45 hours)

exam

ILM Level 2 Certificate in Effective Team Member Skills Assessment

ILM Level 2 Certificate in Effective Team Member Skills Course Outline

Total Credit Value – 13

Total Guided Learning Hours – 45

Unit 8003-227: Developing Effective Team Member Skills

Credit Value – 10

Guided Learning Hours – 36

Module 1: Responsibilities for Health and Safety within the Organisation

Organisation’s Health and Safety Policies, Practices
Identify a Hazard Within the Work Area and Outline the Risk
How an Incident or Accident Associated with This Hazard?
Responsibility in the Event of a Fire Evacuation or First Aid Incident

Module 2: Legal Requirements as a Team Member

Why an Employment Contract/Agreement is Necessary?
What They Should do if They Believe There is Unfair Discrimination?
Legal Obligations That Govern the Team

Module 3: Know how to contribute towards solving problems

Problem Faced by a Team in the Organisation
Solution Agreed by the Team Leader and the Team
How This Solution Could Be Implemented?

Module 4: Communicate Effectively with the Team

Identify own Strengths and Weaknesses in Communicating
Identify Ways in Which Own Ability to Communicate with Other Team Members

Module 5: Understand What is Required When Communicating with Those Outside the Team

Organisational Requirements When Communicating with Those Outside
What Team Members Could do to Improve Communication with People?

Module 6: Contribute to a Positive Work Environment Within a Diverse Team

contribute to a positive work environment within a diverse team
Example of Inappropriate Behaviour in the Team and Actions Should Be Taken

Module 7: How to use Physical Resources Efficiently?

Resources Required for a Specific Team Activity and Explain Why it is Important
How to Obtain Materials or Consumable Items for the Team?

Module 8: Manage Yourself and Your Time in Line with Your Team Goals

Identify Own Strengths and Areas for Improvement
Objectives to Help to Achieve the Team’s Goals or Targets
Simple Time Management Technique

Module 9: Manage Yourself in a Stressful Situation

Causes of Stress to Themselves and its Likely Impact on the Team
Manage the Recognised Stress
Sources of Support Available to the Individual in the Workplace

Unit 8003-230: Developing Yourself as an Effective Team Member

Total Credit Value – 3

Guided Learning Hours – 9

Module 10: Understand What is Meant by Teams and Teamwork

Difference Between a Group and a Team
Describe How a Group Becomes a Team
Outline the Characteristics of a Good Team
List the Advantages of Working in a Team

Module 11: Understand the Importance of Communication Within a Team

Important for People Working in Teams
Give Examples of Barriers to Communication

Module 12: Know How to Deal with Conflict in a Team

Examples of Behaviours that Could Cause Conflict
Outline Some Thing a Team Member can do

Module 13: Review Own Performance as a Team Member

Identify Own Strengths and Weakness as a Team Member
Identify Ways to Improve Own Ability to Function Effectively in a Team

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Who Should Attend this ILM Level 2 Certificate in Effective Team Member Skills Course?

The ILM Level 2 Certificate in Effective Team Member Skills Course is ideal for individuals looking to enhance their teamwork capabilities, including professionals in any industry who work within a team environment. It is particularly beneficial for those seeking to improve their communication skills, conflict resolution abilities, and overall effectiveness as team members.

Team Members
Project Coordinators
Junior Managers
Customer Service Representatives
Administrative Staff
Sales Associates
HR Assistants
Technical Support Staff

Prerequisites of this ILM Level 2 Certificate in Effective Team Member Skills Course

There are no formal prerequisites for this course. However, an interest in improving teamwork skills and a desire to contribute more effectively within a team are advantageous.

ILM Level 2 Certificate in Effective Team Member Skills Course Overview

The ILM Level 2 Certificate in Effective Team Member Skills is designed to equip individuals with the essential skills and knowledge required to be effective and valuable team members. In today’s collaborative work environments, working well within a team is crucial for achieving personal and organisational success. This course provides delegates with practical tools and techniques to enhance their teamwork abilities, ensuring they can contribute positively to any team setting.

Proficiency in team dynamics and collaboration is vital for professionals at all levels, particularly those new to the workplace or those looking to improve their interpersonal skills. Whether you’re an entry-level employee or seeking to enhance your team contributions, mastering these skills can improve job performance and career progression. This course is ideal for Team Members, Project Coordinators, and Technical Support Staff.

This 2-day training course by The Knowledge Academy allows delegates to learn and practice key skills such as communication, problem-solving, and decision-making within a team context. Through interactive workshops and practical exercises, delegates will gain insights into the principles of effective teamwork, conflict resolution, and how to contribute to team goals. By the end of the course, delegates will be better equipped to work collaboratively and effectively within any team.

Course Objectives

To understand the role and importance of being an effective team member
To develop communication skills that enhance team collaboration
To learn problem-solving techniques within a team setting
To explore decision-making processes in teams
To understand the dynamics of team roles and responsibilities
To gain strategies for resolving conflicts within a team

After completing the course certification, delegates will possess the skills and confidence to contribute more effectively to their teams, leading to better collaboration, productivity, and job satisfaction.

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What’s Included in this ILM Level 2 Certificate in Effective Team Member Skills Course?

ILM Level 2 Effective Team Member Skills Assessment
World-Class Training Sessions from Experienced Instructors
ILM Level 2 Effective Team Member Skills Certificate
Digital Delegate Pack

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ILM Level 2 Certificate in Effective Team Member Skills Assessment Information

You will complete one assessment for each unit you study, consisting of short questions and written tasks.
You will submit these online, and they will be marked by your ILM tutor.

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ILM Level 2 FAQs

What is ILM Level 2 Courses?

The ILM Level 2 courses focus on developing essential leadership and management skills for aspiring team leaders or supervisors. They cover topics like communication, problem-solving, and workplace efficiency, aiming to build confidence and foundational management capabilities.

What is the duration of this ILM Level 2 Training?

This course takes up to 1 to 2 days to complete, during which delegates participate in intensive learning sessions that cover various course topics.

What ILM Level 2 Course should I take?

A suitable ILM Level 2 Award in Leadership and Team Skills course. It covers essential management and leadership fundamentals, focusing on effective team communication, motivation, and problem-solving, designed for aspiring team leaders or new managers.

Are there any prerequisites for taking these ILM Level 2 Training Courses?

There are no formal prerequisites to attend these ILM Level 2 Training Courses.

What will I get with these ILM Level 2 Courses?

ILM Level 2 courses provide foundational leadership and management skills, focusing on effective team communication, problem-solving, and task management. They build confidence in new or aspiring managers and offer practical knowledge to support career development and workplace success.

What does an ILM Level 2 Course equivalent to?

An ILM Level 2 course is equivalent to a GCSE-level qualification. It is ideal for aspiring team leaders or supervisors, offering foundational management skills such as communication, leadership, and performance management designed to enhance workplace effectiveness.

Is ILM Level 2 worth it?

The ILM Level 2 course can be valuable for those starting in management or supervisory roles. It offers foundational leadership skills, practical techniques, and knowledge to enhance career prospects, especially for those with limited management experience.

How do I prepare myself for these ILM Level 2 Courses?

To prepare for ILM Level 2 courses, review the core principles of leadership and management, focus on effective communication techniques, and understand essential team dynamics. Familiarise yourself with foundational management concepts and be ready for practical application scenarios.

How can this ILM Level 2 Training help in my current job?

The ILM Level 2 Training can enhance your effectiveness in your current role by developing essential leadership and management skills, improving communication, and fostering a better understanding of team dynamics. This leads to increased productivity and confidence in your responsibilities.

How much salary hike can I expect from these ILM Level 2 Courses?

Completing ILM Level 2 courses can boost your salary by enhancing your leadership and management skills. Depending on your industry, role, and location, you can expect an increase.

What should be my next steps after completing these ILM Level 2 Training?

After completing ILM Level 2 Training, focus on applying the leadership skills gained in real situations. Seek relevant work experience, pursue networking opportunities, explore ILM Level 3 Courses, and continually reflect on and improve your leadership practices.

Can I register for multiple ILM Level 2 Courses at the same time?

Yes, you can register for multiple ILM Level 2 courses simultaneously, depending on the training provider's availability and scheduling. However, it’s essential to consider your capacity to manage the workload effectively across different subjects.

What are the best ILM Level 2 courses in Mauritius?

Please see our ILM Level 2 courses available in Mauritius

Which is the best training institute/provider of ILM Level 2 in Mauritius?

The Knowledge Academy is the Leading global training provider for ILM Level 2.

What is the cost/training fees for ILM Level 2 in Mauritius

The training fees for ILM Level 2 in Mauritius starts from $4995

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