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ITIL® 4 Managing Professional Transition Module

Lilongwe

Gain your ITIL® 4 Managing Professional Certification
Learn about ITIL® 4's service value model
Learn how to manage successful IT services, teams, and workflows

Dates & Prices Dates & Prices

Course information

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey

ITIL® 4 Managing Professional Transition Module Course Outline

Module 1: Introduction

ITIL® 4 Certification Overview
Relation to ITIL® 4 Publications
Managing Professional Exam

Module 2: ITIL® 4 Foundation

Introduction to Information Technology Infrastructure Library (ITIL®)

Module 3: Key Concepts of Service Management

What is Service Management?
Value and Value Co-Creation
Organisations
Service Providers
Service Consumers
Stakeholders
Products and Services
Service Offerings
Service Relationships
Service Relationships Model
Value: Outcomes, Costs, and Risks
Utility and Warranty

Module 4: Four Dimensions of Service Management

Introduction
Four Dimensions Model
Organisations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors

Module 5: ITIL® Service Value System

Service Value System (SVS)
Service Value System
Silos

Module 6: ITIL® Guiding Principles

Guiding Principles
Seven Guiding Principles
Focus on Value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and Work Holistically
Keep it Simple and Practical
Optimise and Automate
Interaction Between Principles

Module 7: Service Value Chain

Service Value Chain
Value Chain Activities
Plan
Improve
Engage
Design and Transition
Obtain or Build
Deliver and Support

Module 8: Create, Deliver, and Support (CDS)

Learning Objectives
CDS and the Value Chain
Plan and Build a Service Value Stream
Types of Organisational Structure
Organisational Structure
Integrated / Collaborative Teams
Team Capabilities, Roles, Competencies
Team Culture and Differences
Employee Satisfaction Management
Working with a Customer-Orientated Mind-Set
Positive Communications
Workforce Planning
Results Based Measuring and Reporting
Culture of Continual Improvement
Value Stream for a New Service
ITIL® Practices
Value Stream for User Support
Managing Queues and Backlogs
Prioritising Work
CDS – Summary

Module 9: Drive Stakeholder Value (DSV)

ITIL® 4 DSV and the Value Chain
Learning Objectives
Concept of the Customer Journey
Explore
Engage
Concept of the Customer Journey
Supplier and Partner Relationship Types
How to Develop Customer Relationships?
Mutual Readiness and Maturity
Designing Digital Service Experiences
Selling and Procuring Service Offerings
Agree
Onboard and Offboard Customers and Users
Planning Onboarding
Relating with Users and Fostering Relationships
User Engagement and Delivery Channels
Enabling Users to Service
Elevating Mutual Capabilities
Offboarding
Continual Value Co-Creation
How Users Request Services
User Communities
Encouraging and Managing Feedback
Moments of Truth
How to Realise and Validate Service Value
Measuring Experience and Satisfaction
Measuring Service Value
Reporting Service Outcome and Performance
Measuring Service Usage
Charging Mechanisms
Validating Service Value
Evaluating and Improving the Customer Journey
DSV – Summary

Module 10: High-Velocity IT

ITIL®4 HVIT and the Value Chain
Understand Terms – Digital Organisation
Understand Terms – High-Velocity IT
Understand Terms – Digital Transformation
Understand Terms – IT Transformation
Understand Terms
Understand Terms – Digital Products
Understand Terms – Digital Technology
When is Transformation Desirable and Feasible
High-Velocity IT Objectives
Four Dimensions of Service Management
ITIL® Service Value System
Service Value Chain
Digital Product Lifecycle
Key Behaviours
Fundamental Concepts for Delivering HVIT
Principles, Models, and Concepts
HVIT Summary

Module 11: Direct, Plan, and Improve

ITIL® 4 DPI and the Value Chain
Scope of Control
Goals Cascade
Policies, Controls, and Guidelines
Decision-Making Authority
Risk Management
Governance
Controls that are Sufficient, Yet Not Excessive
Organisational Change Management
OCM Overview
Identify and Manage Stakeholders
Effective Communication
Establishing Feedback Channels
DPI – Summary
Managing Professional Transition Summary
CDS Summary
DSV – Summary
HVIT Summary
DPI - Summary

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey.

Who should attend this ITIL® 4 Managing Professional Transition Module Certification?

The course is designed for those with management–level knowledge of ITIL® v3 who wish to transition to ITIL® 4.

Prerequisites of the ITIL® 4 Managing Professional Transition Module Course

To take the transition module, all candidates must be at Expert level or have a minimum of 17 v3 credits. Candidates can continue to collect their v3 Intermediate or Practitioner credits to enable them to be eligible to take the transition module when it is launched.

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey

ITIL® 4 Managing Professional Transition Module Course Overview

This course allows professionals with credits from Intermediate modules in ITIL® v3 to transfer their knowledge to the new ITIL® Managing Professional stream and gain the ITIL® Managing Professional certification – all in just 2 days.

Taking previous knowledge of ITIL® into consideration, the course covers the four component modules which make up ITIL® Managing Professional:

ITIL® 4 Specialist Create, Deliver and Support
ITIL® 4 Specialist Drive Stakeholder Value
ITIL® 4 Specialist High Velocity IT
ITIL® 4 Strategist Direct, Plan and Improve

This is followed by an exam which confirms knowledge of how to manage successful IT services, teams, and workflows.

Please Note: This exam and course have been retired by Axelos. Delegates will be required to take ITIL 4 Foundation to start their ITIL v4 journey

What's Included in this ITIL® 4 Managing Professional Transition Module Course?

ITIL® Managing Professional Exam
World-class training sessions from experienced instructors
ITIL® Managing Professional Certificate
Digital Delegate Pack

ITIL® 4 Managing Professional Transition Module Exam Information

The ITIL 4 Managing Professional Transition qualification is intended to allow candidates of the previous iteration of ITIL (V3) the opportunity for a straightforward transition to ITIL 4 to achieve the designation of ITIL 4 Managing Professional.

ITIL® 4 Managing Professional Transition Module exam format:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 28 out of 40 marks required to pass (70%)
Duration: 90 Minutes
Open Book: No, this is a closed book exam

Why choose us

Our Lilongwe venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Lilongwe is the capital city and the biggest city of Malawi. It has an estimated population of around 1.1 million people. The unemployment rate in Madagascar has increased as of 2013 to 6.6 percent from 3 percent that it was in 2011. Between 20058 and 2013 the rate averaged around 5 percent with an all-time high of 7 percent in 2005. University places in Malawi are highly competitive because of the few places that there are available. There are four public universities in Malawi namely; Mzuzu, Lilongwe University of Agriculture and natural Resources, University of Malawi and Malawi University of Science and Technology. There is two colleges of the University of Malawi in the city of Lilongwe. These are the Bunda college which forms part of Lilongwe University of Agriculture and Natural Resources and the Kamuzu College of Nursing.

Address

Chilembwe Road
Lilongwe
30018
Malawi

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL Courses | ITIL 4 Training in Lilongwe. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Unlock your potential with The Knowledge Academy's ITIL Courses | ITIL 4 Training in Lilongwe, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

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Experience the most sought-after learning style with The Knowledge Academy's ITIL Courses | ITIL 4 Training in Lilongwe. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL Courses | ITIL 4 Training in Lilongwe sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

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Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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ITIL Courses | ITIL 4 Training in Lilongwe FAQs

What are the prerequisites?

To attend, you must hold ITIL® V3 Expert certification or have earned at least 17 credits throughout the ITIL® v3 scheme. Alternatively, you can also take the course if you have achieved 15 credits in ITIL® v3 plus ITIL® 4 Foundation certification.

Who should attend this ITIL Certification?

The course is designed for those with management–level knowledge of ITIL® v3 who wish to transition to ITIL® 4.

Do you offer support for this ITIL Certification?

We can provide support via phone & email prior to attending, during and after the course.

What is included in this ITIL Certification ?

Delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments

What is the duration of this ITIL Certification?

The duration of this ITIL Certification is 3 days.

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for ITIL® 4 Managing Professional Transition Module in Lilongwe?

The training fees for ITIL® 4 Managing Professional Transition Modulein Lilongwe starts from $8995

Which is the best training institute/provider of ITIL® 4 Managing Professional Transition Module in Lilongwe?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Managing Professional Transition Module.

What are the best ITIL® Certification Training courses in Lilongwe?

Please see our ITIL® Certification Training courses available in Lilongwe

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on ITIL® Certification Training?

What is ITIL®?

History of ITIL®

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ITIL® Exams

How to book an ITIL® course

ITIL® Methodology

ITIL® Models

ITIL® Courses

Exam results and what if I fail my ITIL® exams?

What organisations use ITIL®?

How to add ITIL® to your LinkedIn

ITIL® Jobs

What Manuals are available for ITIL®?

ITIL® Books

How to add ITIL® to your CV

Benefits of ITIL® for Individuals

Benefits of ITIL® for Businesses

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