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Telephone Sales Training Overview
Telephone Sales Training Course Outline
Module 1: Introduction to Telephone Sales
- Telesales
- Glossary of Sales Terminology
- Knowledge and Attitude
- Converting Enquiries into Sales
Module 2: Incoming Calls
- Introduction
- Types of Incoming Calls
- Preparation of Incoming Calls
Module 3: Finding the MAN
- Trying to Sell to?
Module 4: Sales Cycle
- What is the Sales Cycle?
- Stages of Sales Cycle
Module 5: AIDA (Attention Interest Desire Action) Sales Structure
- Overview of AIDA Sales Structure
Module 6: Features, Advantages, and Benefits (F.A.B.)
- Introduction to Feature
- What is the Products Advantage?
- Express the Feature
- Advantage and Deliver the Sales Benefit
Module 7: Questioning Skills - When and How to Use
- Hypothetical and Leading
- Reflective
- Specific or Probing and Closed or Open
Module 8: Situation Questions
- Problem Questions
- Explicit Needs
- Implied Needs
Module 9: Listening Skills – Are You a Good Listener?
- Closing Techniques and Reasons for Low Feedback
- Alternative, Assumptive, and Summary Close
Module 10: Objection Handling
- Listen and Specify
- Question and Answer
- Confirm and Close
Module 11: More Techniques for Handling Objections
- Feel, Felt, and Found
- Agreement
- Your Right
Module 12: Hidden Objections
- Confidence
- Defensiveness
Module 13: Managing Sales Time
- Tips to make the Sales Time
Who should attend this Telephone Sales Training Course?
Our Telephone Sales Course is designed to equip delegates with the skills and techniques necessary to excel in the art of selling products or services over the telephone. This Sales Training Course is especially beneficial for these professionals:
- Tele-sales Representatives
- Inside Sales Representatives
- Call Centre Agents
- Business Development Executives
- Customer Service Representatives
- Marketing and Advertising Professionals
- Sales Managers
Prerequisites of the Telephone Sales Training Course
There are no formal prerequisites for this Telephone Sales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.
Telephone Sales Training Course Overview
Telesales is a sales strategy that involves selling products or services to potential customers over the phone. This sales method allows businesses to reach a wide audience without face-to-face interactions.
Telephone Sales is a specific field that involves using the phone to sell products or services to potential customers. Telesales professionals must build a rapport with customers over the phone, deliver effective sales presentations, and handle objections effectively. This course is beneficial for professionals such as Tele-sales Representatives, Call Centre Agents, and Sales Managers to succeed in Telesales, being prepared, professional, enthusiastic, and persistent is essential.
In this 1-day Telephone Sales Training Course by The Knowledge Academy, delegates will learn to navigate various scenarios, objection handling, and closing deals without face-to-face interaction. Moreover, this Sales Course provides insights into active listening, effective questioning techniques, and adapting communication styles to suit a diverse clientele.
Course Objectives
- To learn the fundamentals of Telephone Sales, such as prospecting, qualifying leads, building relationships, presenting effectively, and closing deals
- To develop delegates' Telesales skills and knowledge, such as how to make effective cold calls, handle objections, and negotiate
- To increase delegates' confidence and motivation to sell over the phone
- To prepare delegates for success in a Telesales role
- To stay up to date on the latest Telesales best practices and trends
Upon completion of this Telephone Sales Training Course, delegates will acquire refined communication skills and techniques, enabling them to engage effectively with customers over the phone. Additionally, they will gain the confidence and expertise needed to enhance their sales performance and build stronger relationships with clients.
What’s included in this Telephone Training Course?
- World-Class Training Sessions from Experienced Instructors
- Telephone Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Telephone Sales Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Telephone Sales Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Unlock your potential with The Knowledge Academy's Telephone Sales Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Telephone Sales Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Telephone Sales Training sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Telephone Sales Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Telephone Sales Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Down to earth, very informative and got along with everyone.
Daniel Millington
Very informative training course on Telephone Sales
Lisa Glading
Telephone Sales Training FAQs
Telesales is a sales method conducted over the phone, where representatives contact potential or existing customers to promote products, explain services, resolve queries, and achieve sales goals. It relies on effective communication and persuasive skills.
A Telesales representative is responsible for contacting prospects, explaining products or services, answering queries, closing sales, updating customer records, and achieving sales targets while maintaining a positive relationship with clients through excellent communication.
There are no formal prerequisites for this Telephone Sales Course. However, a basic understanding of sales, lead generation, and communication skills would be beneficial for the delegates.
In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.
This Telephone Sales Course is ideal for individuals seeking to enhance their sales and communication skills, including Sales Professionals, Business Owners, and anyone aiming to improve customer engagement and conversion rates.
You should receive the confirmation details for the course within 24-48 hours after registration. If you haven't received it by then, please check your spam folder or contact our support team for assistance.
Completing the Telephone Sales Certification can open doors to careers such as sales consultant, account manager, customer success specialist, business development executive, or sales team leader, enhancing prospects in various industries.
Individuals in Customer-facing Roles, Sales Teams, Business Professionals, and Entrepreneurs can benefit from this training by improving their telephone communication, negotiation skills, and ability to convert leads into successful sales.
Yes, this training includes an examination to assess your understanding of the material. Passing the exam validates your skills and knowledge in effective telephone sales techniques.
Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.
Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.
The Knowledge Academy provides flexible self-paced training for this course. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.
This training course offers varying levels of difficulty, accommodating beginners looking to learn fundamentals, intermediate learners seeking to refine skills, and advanced professionals aiming to master sophisticated sales techniques.
If you are unable to access your training, contact the support team at The Knowledge Academy via their customer service email or phone number provided on their website for prompt assistance and resolution of your issue.
Yes, this course caters to individuals at all career stages, from beginners entering sales roles to experienced professionals seeking to refine their skills and adapt to evolving sales strategies.
The Knowledge Academy in Malawi stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Telephone Sales Trainingin Malawi starts from $1295
The Knowledge Academy is the Leading global training provider for Telephone Sales Training.
Please see our Sales Training courses available in Malawi
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
Telephone Sales Training in Malawi
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