IT Service Management Training | Certified IT Service Manager Training in Kuala Lumpur

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Certified IT Service Manager (CITSM) Certification

Kuala Lumpur

Learn IT service strategies with our Certified IT Service Manager Certification
Understand how to align IT services with business goals
Gain expertise in optimising IT service delivery

Dates & Prices Dates & Prices

Course information

Certified IT Service Manager (CITSM) Course Outline

Module 1: Introduction to IT Service Management

Overview of IT Service Management
Role and Importance of IT Service Management in Organisations
Key Concepts and Terminology

Module 2: Leadership in IT Service Management

Leadership and Management Skills for IT Service Managers
Strategic Planning and Decision Making
Effective Communication and Team Building

Module 3: Formulating and Executing IT Service Strategies

Crafting and Executing IT Service Strategies
Fundamentals of IT Service Design
Harmonising IT Services with Corporate Goals

Module 4: Managing IT Service Implementation and Activities

Foundations of IT Service Provision
Achieving Operational Excellence in IT Services
Administration of IT Service Operations

Module 5: Customer Relationship Management in IT Services

Understanding Customer Needs and Expectations
Building and Maintaining Strong Customer Relationships
Customer Feedback and Continuous Improvement

Module 6: Risk Management in IT Services

Identifying and Managing IT Risks
Business Continuity and Disaster Recovery Planning
Compliance and Regulatory Considerations

Module 7: Performance Measurement and Management

Key Performance Indicators (KPIs) for IT Services
Techniques for Monitoring and Measuring Service Performance
Using Data for Service Improvement

Module 8: Change Management in IT Services

Principles of Effective Change Management
Managing Change in IT Environments
Communication and Stakeholder Engagement in Change Processes

Module 9: Technology Trends Impacting IT Service Management

Emerging Technologies and Trends
Leveraging Technology for Service Improvement
Preparing for Future IT Challenges

Module 10: Project Management for IT Service Managers

Fundamentals of Project Management
Project Management Techniques for IT Service Managers
Balancing Operational and Project Responsibilities

Who should attend this Certified IT Service Manager (CITSM) Training?

This Certified IT Service Manager (CITSM) Course is designed to provide delegates with advanced skills and knowledge to manage Information Technology (IT) services effectively and efficiently within an organisation. This ITIL Certification Course can be beneficial for a wide range of professionals, including:

IT Service Managers
IT Service Delivery Managers
IT Operations Managers
IT Project Managers
IT Service Desk Managers
IT Governance Professionals
IT Risk Managers

Prerequisites of this Certified IT Service Manager (CITSM) Course

There are no formal prerequisites for attending this Certified IT Service Manager (CITSM) Training. However, a basic understanding of Information Technology, Service Delivery, and their fundamental concepts would be beneficial for the delegates.

Certified IT Service Manager (CITSM) Course Overview

The Certified IT Service Manager (CITSM) Course is an advanced training designed to equip IT professionals with the knowledge and skills required to effectively manage and optimise IT service delivery in alignment with business objectives and industry best practices. As organisations increasingly rely on IT services to drive business success, the role of IT service managers becomes paramount in ensuring the delivery of high-quality and efficient IT services.

IT Service Managers, IT Directors, Service Delivery Managers, and anyone responsible for overseeing IT service operations should prioritise participating in the Certified IT Service Manager (CITSM) Course. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of IT service management principles, frameworks, and techniques to drive organisational success.

This 2-day ITIL Certification course covers a wide range of topics, including IT service strategy, service design, service transition, service operations, and continual service improvement. Participants will learn how to develop service strategies, design service portfolios, manage service transitions, and optimise service operations to meet business needs and customer expectations.

Course Objectives

To understand the key concepts and principles of IT service management
To learn how to align IT services with business objectives and customer needs
To develop skills in designing, transitioning, and operating IT services effectively
To explore service management frameworks, including ITIL, COBIT, and ISO 20000
To understand the role of IT service managers in driving continual service improvement
To empower IT professionals to lead and manage IT service delivery initiatives effectively

Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and certification necessary to excel in IT service management roles. They will be better prepared to align IT services with business objectives, improve service quality and efficiency, and drive organisational success through effective IT service delivery practices.

What’s included in this Certified IT Service Manager (CITSM) Training?

Certified IT Service Manager (CITSM) Examination
World-Class Training Sessions from Experienced Instructors
Certified IT Service Manager (CITSM) Certificate
Digital Delegate Pack

Certified IT Service Manager (CITSM) Exam Information

To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee and will take place at the end of the second day. The exam format is detailed below:

Questions Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 63%, or 19/30 marks
Duration: 60 Minutes
Open Book/Closed Book: Open Book

Why choose us

Our Kuala Lumpur venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Kuala Lumpur is the capital city of Malaysia. The population of the city is around 1.7 million and the metro area is around 7.2 million making it the most populous city in Malaysia. Kuala Lumpur is home to a number of higher education institutes such as; the University of Kuala Lumpur which is a multi-campus university which was established in 2002 and is home to around 20,500 international and local students. Another university is the Open University Malaysia which is a private university which was established in 2000 and has 37 learning centres throughout Malaysia. The Open University Malaysia has around 100,000 students studying 50 academic programmes.

Address

Menara Darussalam
Level 15
Menara Darussalam
12 Jalan Pinang
50450
Kuala Lumpur

T: +60 1800812339

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led IT Service Management Training | Certified IT Service Manager Training in Kuala Lumpur. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

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Unlock your potential with The Knowledge Academy's IT Service Management Training | Certified IT Service Manager Training in Kuala Lumpur, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

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Experience the most sought-after learning style with The Knowledge Academy's IT Service Management Training | Certified IT Service Manager Training in Kuala Lumpur. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led IT Service Management Training | Certified IT Service Manager Training in Kuala Lumpur sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

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Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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What our customers are saying

Knowledgeable, friendly and passionate trainer who conveyed concepts in simple to understand terms.

Fabricio Bonilla

The answer for the question #44 of the Mock Test on the Excel should be 44A (same as what stated in the Questions & Answers document) instead of 44D.

Trinh Hong Mai

Great session, very knowledgable.

Philip Benson

IT Service Management Training | Certified IT Service Manager Training in Kuala Lumpur FAQs

What is the Certified IT Service Manager Certification?

IT Service Management Certification is the way to implement, deliver, and manage IT services to fulfil organisational needs that confirm an appropriate combination of processes, technologies, and people to provide value.

Who is eligible to pursue the Certified IT Service Manager Certification?

This Certified IT Service Manager Certification is aimed at IT professionals who already have some experience in IT service management. This includes roles such as IT Managers, Team Leaders, Supervisors, Consultants, and Technicians who are responsible for managing IT services or those looking to move into IT service management roles.

How does the Certified IT Service Manager Certification differ from other IT Service Management Certifications?

The Certified IT Service Manager Certification often focuses on the practical implementation and management of IT service management techniques based on a specific framework, like ITIL. It differs from other certifications by providing a deeper, more managerial focus on overseeing IT services rather than just understanding or applying the principles.

What are the responsibilities of an IT Service Manager?

An IT Service Manager is responsible for providing client assessments, managing projects by developing timelines, maintaining relationships with security vendors and technology, and coordinating troubleshooting.

What are the skills required to be an IT Service Manager?

IT Service Managers should have knowledge management capabilities, an understanding of AI and analytics, communication and collaboration skills, customer experience skills, and business relationship management capabilities.

What are the advantages of Certified IT Service Manager Certification?

IT Service Management is beneficial for improving productivity, reducing spending, minimising risk, enhancing customer experience, improving visibility, streamlining communications, and increasing operational efficiency.

How can I prepare for the Certified IT Service Manager Certification exam?

It's important to focus on understanding the core principles of IT service management, strategic implementation, and the managerial aspects that the certification emphasises to prepare effectively for the Certified IT Service Manager exam.

Is there any prerequisite to attend this Certified IT Service Manager Course?

There are no formal prerequisites for attending this Certified IT Service Manager (CITSM) Training.

How does the Certified IT Service Manager contribute to career advancement in the IT industry?

Achieving the Certified IT Service Manager Certification can significantly enhance career prospects in the IT industry. It equips professionals with the necessary skills to manage and improve IT services effectively, demonstrating their capability to take on senior roles such as IT Service Manager, IT Director, or IT Strategy Consultant.

Why choose The Knowledge Academy in Kuala Lumpur over others?

The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking to attend Certified IT Service Manager Training.

What is the cost/training fees for Certified IT Service Manager (CITSM) Certification in Kuala Lumpur?

The training fees for Certified IT Service Manager (CITSM) Certificationin Kuala Lumpur starts from $2295

Which is the best training institute/provider of Certified IT Service Manager (CITSM) Certification in Kuala Lumpur?

The Knowledge Academy is the Leading global training provider for Certified IT Service Manager (CITSM) Certification.

What are the best ITIL® Certification Training courses in Kuala Lumpur?

Please see our ITIL® Certification Training courses available in Kuala Lumpur

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on ITIL® Certification Training?

What is ITIL®?

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ITIL® Methodology

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How to add ITIL® to your LinkedIn

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How to add ITIL® to your CV

Benefits of ITIL® for Individuals

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