Conflict Management Training Overview
Conflict Management Training Course Outline
Module 1: Introduction to Conflict Management
- Conflicts
- Conflict Management in the Organisation
- Importance of Conflict Management
Module 2: Concept of Conflicts
- Transition of Conflict Management
- Traditional View
- Human Relation View
- Inter-Actionist View
- Forms of Conflict in Organisation
- On the Basis of Direction
- On the Basis of Levels
Module 3: Causes of Conflicts
- Personality Clashes
- Unrealistic Needs and Expectations
- Business Values
- Unresolved Workplace Issue
- Increase in Workload
Module 4: Techniques
- Forcing
- Win-Win (Collaboration)
- Compromising
- Withdrawing
- Smoothing
Module 5: Types of Conflict Management
- Intrapersonal Conflict
- Interpersonal Conflict
- Interdepartmental Conflict
Module 6: Conflict Resolution
- Stages of Conflict
- Role of Third Party in Resolving Conflicts
Module 7: Framework of Organisational Conflict Management
- Triangle of Truth
- Receiving Feedback
- Seek Feedback on an Ongoing Basis
- Listen Carefully
- Thank the Giver of the Feedback
- Reflect
- Look Forward
Module 8: How to Prevent Future Conflict?
- Ways to Prevent Future Conflicts
Who should attend this Conflict Management Training?
The Conflict Management Course is intended for individuals who wish to enhance their ability to effectively manage and navigate conflicts in the workplace and other contexts. This course can benefit a wide range of professionals, including:
- Managers
- Supervisors
- Human Resources (HR) Professionals
- Team Leaders
- Project Managers
- Healthcare and Social Services Professionals
- Business Professionals
Prerequisites of the Conflict Management Training
There are no formal prerequisites for this Conflict Management Course.
Conflict Management Training Course Overview
Conflict Management Training Courses address the critical need for effective conflict resolution in today's workplace. Conflicts, arising from differing opinions and personal preferences, can be disruptive and challenging to handle. In the modern business environment, where collaboration and teamwork are crucial, the ability to recognise and resolve conflicts is highly relevant. This training develops the skills necessary to navigate and manage conflicts.
Mastering Conflict Management is important for professionals across all sectors, especially Team Leaders, Managers, HRs, etc. Conflict can disrupt productivity, damage relationships, and hinder organisational success. Understanding the principles of conflict resolution empowers individuals to maintain a harmonious work environment and build stronger professional relationships, making it a vital skill for career growth and leadership roles.
The 1-day Conflict Management Training provided by the Knowledge Academy offers delegates a comprehensive understanding of conflict resolution within an organisational context. Delegates will learn various Conflict Management techniques, how to handle different types of conflicts, and the role of third parties in conflict resolution.
Course Objectives
- To equip delegates with the knowledge and skills necessary to handle conflicts effectively
- To provide an understanding of various Conflict Management techniques
- To teach participants how to maintain positive relationships with colleagues and team members
- To address the emotional aspects of conflicts and offer strategies for managing them
- To explore the different phases of conflict and the conflicting resolution model
- To enable delegates to proactively manage and overcome conflicts within the organisation
Upon completion of this Conflict Management Training Courses, delegates will benefit from improved conflict resolution skills, allowing them to foster a more harmonious and productive work environment. They will be better equipped to manage conflicts, maintain positive professional relationships, and contribute to the overall success of their organisation.
What’s included in this Conflict Management Training?
- World-Class Training Sessions from Experienced Instructors
- Conflict Management Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Conflict Management Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Conflict Management Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Conflict Management Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Conflict Management Training sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Conflict Management Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Conflict Management Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Absolutely loved this training!! It was so engaging all day and Steve was an amazing presenter and his knowledge was truly outstanding!!! I took out many key points that I will introduce into my role.
Renee Wilson
Engaging and took time to deep dive into specific areas that we bought up. Would have loved a affternoon breakout session
Scott Corthorne
Really liked the trainer, methodologies, how the training was conducted, ...
Claudia Mueller
Conflict Management Training FAQs
This training teaches employees to avoid issues and resolve any present conflicts by enhancing their interpersonal skills. Delegates will also learn to identify, analyse and work out different ways to approach a problem.
This Conflict Management Training enhances communication, reduces workplace tensions, improves team collaboration, and equips participants with strategies to effectively resolve disputes, leading to a more productive and harmonious work environment.
There are no formal prerequisites for taking this Conflict Management Training Course.
Conflict Management Training Courses are ideal for anyone who wants to learn and understand the techniques and methods of Conflict Management. This includes Managers, Supervisors, Team Leaders, and more.
In this training, you'll learn strategies for identifying conflicts, effective communication techniques, negotiation skills, emotional intelligence development, and methods for resolving disputes constructively and collaboratively.
Yes. The Knowledge Academy offers 24/7 support for delegates before, during, and after this Conflict Management Training. Should you encounter any difficulties accessing the course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.
In this Conflict Management Training, delegates will have 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
This Conflict Management Course is a 1-day training course during which delegates participate in intensive learning sessions that cover various course topics.
The training fees for Conflict Management Trainingin Malaysia starts from $1295
The Knowledge Academy is the Leading global training provider for Conflict Management Training.
Please see our Management Courses courses available in Malaysia
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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Conflict Management Training in Malaysia
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First Line Manager Mastery Package
Save upto 40%Included courses:
Conflict Management Training$1295
CMI Level 3 Certificate in First Line Management Training Course$4995
Total without package: $7585
Package price: $4595 (Save $2990)
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