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E-mail Etiquette Training Overview
E-mail Etiquette Training Course Outline
Module 1: Introduction to E-Mail
- What is E-Mail?
- Impact of E-Mail on Business
- Handheld Electronic Devices
- E-Mail Pitfalls and Potential
Module 2: Managing Mailbox
- E-Mail Management
- Receiving and Processing E-mail
- Auto-Reply Messages
- Using Folders and Filters
Module 3: Message Preparation
- CC and BCC
- SMART Subject Lines
- Greetings
- Message Ending
- Signatures
- Disclaimers and Confidentiality
- Attachments
Module 4: Writing E-Mails
- Traditional Vs Modern Business Writing
- What Goes Wrong in Written Communication?
- ABC of Modern Business Writing
- Benefits of ABC Approach
- Rules of Good Writing
Module 5: Planning and Structuring Messages
- Steps to Success in Planning Messages
- Structure Message Logically
- Using Lists and Bullets
Module 6: Creating Bonds and Developing Rapport
- Online Communication
- Use E-Mails to Build Relationships
- Creating Real Bond
- Keep It Brief
Module 7: Nurturing E-Mail Netiquette
- Punctuation
- Use Active Voice
- Electronic Emotions
- Abbreviations
Module 8: Practicing Safe E-Mail
- Scam Spam
- Spam Filters
- Flamers and Trolls
- Mail Bombing
- Chain Letters
- Hoaxes and Snooping
Module 9: Safety and Security
- E-Mail Safety and Security
- Controlled Access
- Encryption
- Digital Signature and Certificate
- Techniques to Protect Messages
- Computer Viruses
Who should attend this Email Etiquette Training?
The Email Etiquette Course is tailored for individuals aiming to enhance their professional communication skills in the digital age. This course is crucial for professionals across industries who wish to master the art of effective and courteous email communication. The following professionals can greatly benefit from attending this course:
- Business Executives and Managers
- Customer Service Representatives
- Sales Representatives
- Administrative Assistants
- Marketing Managers
- Lead Generation Specialists
- Client Relations Managers
Prerequisites of the Email Etiquette Training
There are no formal prerequisites for this Email Etiquette Course.
Email Etiquette Training Course Overview
Email Etiquette is a fundamental aspect of professional communication in the digital age. Among the Personal Development Courses this course provides essential guidance on how to communicate effectively and professionally via email. With most of the business correspondence conducted electronically, understanding e-mail etiquette is crucial for maintaining professionalism and clarity in communications.
This training is particularly beneficial for professionals across all sectors who use e-mail as a primary mode of communication. It is essential for Administrative Staff, Managers, Customer Service Representatives, and anyone who seeks to improve their written communication skills. Mastery of email etiquette enhances the quality of interaction with colleagues, clients, and stakeholders.
The Knowledge Academy's 1-day Email Etiquette Training Course offers practical tips and guidelines for crafting clear, concise, and professional e-mails. The training covers aspects such as tone, format, and appropriate language, equipping delegates with the skills needed to communicate effectively in the business world.
Course Objectives
- To understand the key principles of Email Etiquette
- To learn how to compose clear, concise, and professional emails
- To develop skills in structuring emails for maximum clarity and impact
- To understand the appropriate use of tone and language in emails
- To learn how to handle sensitive or confidential information via email
- To practice effective email communication strategies in various scenarios
Upon completing this course, delegates will have enhanced their ability to communicate via e-mail effectively and professionally. They will leave with a clear understanding of how to use e-mail as a tool for efficient and respectful communication in a business context.
What’s included in this E-mail Etiquette Training?
- World-Class Training Sessions from Experienced Instructors
- E-mail Etiquette Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led E-mail Etiquette Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's E-mail Etiquette Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's E-mail Etiquette Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led E-mail Etiquette Training sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite E-mail Etiquette Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our E-mail Etiquette Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
E-mail Etiquette Training FAQs
Email Etiquette refers to the set of guidelines and best practices for writing professional and courteous emails. It includes maintaining a clear subject line, using polite language, and structuring content effectively to ensure communication is appropriate and effective.
Good Email Etiquette ensures clear communication, reduces misunderstandings, and creates a professional impression. It’s especially crucial in the workplace for building strong relationships and conveying messages efficiently.
This training helps improve your written communication skills, fosters professionalism, and ensures you create a positive impression in your email correspondence. It also teaches you how to avoid common pitfalls and maintain clarity.
There are no prerequisites for taking this course. It’s designed for anyone interested in improving their email communication, regardless of their background or experience.
This certification course is ideal for professionals at all career levels, including students, office employees, managers, and business owners who regularly communicate through email.
This Email Etiquette Online Course covers essential topics like writing clear subject lines, structuring emails, using appropriate language, managing attachments, and responding to emails professionally.
The duration of this training course spans 1 day. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.
You’ll learn how to craft professional emails, manage tone and content, respond effectively, and avoid common email mistakes. Additionally, you’ll understand the importance of clear communication in building relationships.
Mastering Email Etiquette enhances your communication skills, which can lead to better workplace interactions and may improve your chances of promotion or career advancement in various fields.
Yes, comprehensive support is provided throughout this training course. This includes access to instructors, learning resources, and technical assistance, ensuring delegates can resolve any queries they may have.
No prior experience is needed to take this Email Etiquette Online Training. It is suitable for anyone looking to refine their email writing skills, regardless of their current expertise level.
No special skills are required to take this training course. However, basic computer literacy and familiarity with email platforms are sufficient to start this course.
Yes, this course is designed for individuals at various career stages, from entry-level employees to experienced professionals who want to improve their email communication.
Yes, self-paced online training is available for this training course, allowing delegates to complete the course at their convenience and progress through the material according to their schedule.
Yes, corporate training is offered for organisations looking to upskill their teams. Customised training courses are available to align with specific organisational goals and needs in digital service management.
The course is generally considered beginner-friendly and suitable for individuals at all experience levels. It builds on foundational knowledge and provides more complex, real-world application scenarios.
If you are unable to access your training course, you should contact The Knowledge Academy’s customer support team. They can help troubleshoot technical issues and provide alternative access to the course materials.
Yes, upon successful completion of this training course, you will receive a certificate acknowledging your new email etiquette skills.
The Knowledge Academy in Malaysia offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This course provides a comprehensive learning experience, preparing you for practical application in your career.
The training fees for E-mail Etiquette Trainingin Malaysia starts from $1295
The Knowledge Academy is the Leading global training provider for E-mail Etiquette Training.
Please see our Personal Development Courses courses available in Malaysia
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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E-mail Etiquette Training in Malaysia
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