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Soft Skills Training for Sales Professionals Overview
Soft Skills Training for Sales Professionals Course Outline
Module 1: Introduction to Sales
- Sales Process
- Sales Models
- What is Sales Skills?
- Sales Skills Benefits
- How to Improve Sales Skills?
- Why Soft Skills Matter in Sales?
- Skills for Sales Managers to Become a Better Leader
- Types of Soft Skills That Employers Look for on Resumes
Module 2: Soft Skills Vs Hard Skills
- What are Hard Skills?
- What are Soft Skills?
- What's the Difference Between Soft and Hard Skills?
Module 3: Hard Skills for Sales Professionals
- Product Knowledge
- Understanding of Common Business Software Tools
- Business Communication
- Effective Communication Skills for Sales
- Client Engagement
- Active Listening
- Conflict Management and Resolution
- Sales Presentations/Demos
- Social Selling
Module 4: Role-Critical Skills for Sales Professionals
- Prospecting
- Lead Qualification
- Contract Negotiation
- Policy Knowledge
- Referral Selling
- Closing Skills
- Customer Success
Module 5: Traits of Successful Salespeople
- Self-Motivated/Ambitious
- Coachable
- Adaptable
- Sociable
- Responsible
- Goal-Oriented
- Empathetic
- Passionate About Selling
- Emotional Intelligence in Sales
Module 6: Soft Skills for Sales Professionals
- Relationship Building
- Knowing When to Shut Up
- Time Management
- Storytelling
- Research/Information Gathering
- Critical Thinking
- Problem Solving
- Tech Savvy
- Collaboration
- Ways to Improve Soft Skills
Who should attend this Soft Skills Training for Sales Professionals Course?
This Soft Skills Training for Sales Professionals Course is designed for individuals who are involved in sales or sales-related roles and wish to enhance their interpersonal skills, communication abilities, and overall effectiveness in dealing with customers and clients. This Sales Training Course is especially beneficial for the following professionals:
- Sales Representatives
- Business Development Professionals
- Sales Managers
- Accounts Executives
- Customer Service Representatives
- Recruiters
- Small Business Owners
Prerequisites of the Soft Skills Training for Sales Professionals Course
There are no formal prerequisites for this Soft Skills Training for Sales Professionals Training Course. However, strong communication skills and negotiation skills would be beneficial for the delegates.
Soft Skills Training for Sales Professionals Course Overview
Soft skills are characteristics and personality qualities that allow employees to interact with others and succeed at work. This training covers a wide range of themes, such as effective communication, negotiation, time management, customer service, dispute resolution, leadership, and presentation abilities.
This training equips learners with emotional intelligence, which will help them develop their self-awareness, self-regulation, motivation, empathy, and social skills. Pursuing this training helps individuals get equipped with the necessary skills and techniques to enhance their career opportunities and increase their earnings. This course is ideal for Customer Service Representatives, Business Development Representatives, and Accounts Executives.
The Knowledge Academy’s 1-day Soft Skills Training for Sales Professionals provides delegates with in-depth knowledge about the essential soft skills needed to succeed in the sales industry. During this training, the delegates learn about tools and techniques that are needed for interacting with clients and colleagues effectively. They also learn about how to develop emotional intelligence, lead and motivate a team, and apply soft skills in real-life sales situations.
Course Objectives
- To equip sales professionals with the soft skills they need to succeed in their careers
- To help sales professionals communicate more effectively with clients and colleagues
- To enable sales professionals to negotiate deals and contracts more effectively
- To improve sales professionals' time management skills and ability to prioritise tasks
- To help sales professionals provide excellent customer service and handle difficult customers
- To teach sales professionals how to resolve conflicts and disputes in a professional manner
At the end of this Sales Training, delegates learn to develop leadership skills for leading and motivating a team. They also learn to improve presentation skills for delivering engaging and effective presentations.
What’s included in this Soft Skills Training for Sales Professionals Course?
- World-Class Training Sessions from Experienced Instructors
- Soft Skills Training for Sales Professionals Certificate
- Digital Delegate Pack
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Soft Skills Training for Sales Professionals. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Soft Skills Training for Sales Professionals, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's Soft Skills Training for Sales Professionals. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Soft Skills Training for Sales Professionals sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Soft Skills Training for Sales Professionals at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Soft Skills Training for Sales Professionals offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Soft Skills Training for Sales Professionals FAQs
Soft Skills for Sales professionals encompass interpersonal abilities, communication techniques, emotional intelligence, and problem-solving skills. These skills help Salespeople build strong relationships, effectively manage customer interactions, and navigate complex Sales processes to achieve successful outcomes.
There are no formal prerequisites to attend this Soft Skills for Sales Professionals Training. It is designed to be accessible to all levels, from beginners to experienced Sales professionals, looking to enhance their interpersonal and communication abilities.
This training is ideal for Sales representatives, account managers, Sales executives, and anyone involved in customer-facing roles. It is also beneficial for Sales managers looking to improve their team's performance by enhancing their Soft Skills.
Soft Skills are crucial for Sales professionals as they enable effective communication, foster strong client relationships, and help in understanding and addressing customer needs. These skills are essential for building trust, negotiating deals, and ensuring customer satisfaction.
In this training, you will learn how to communicate more effectively, develop active listening skills, manage customer relationships, and handle objections. Additionally, you'll gain insights into emotional intelligence, negotiation techniques, and how to adapt your approach to different clients.
Taking this training will enhance your ability to connect with clients, improve your communication and negotiation skills, and increase your overall Sales effectiveness. It also boosts your confidence in handling various Sales scenarios, leading to better Sales outcomes and career advancement.
The certification aims to validate your proficiency in Soft Skills for Sales, demonstrating your ability to effectively communicate, build rapport with clients, and manage complex Sales interactions. It enhances your credibility and makes you an attractive candidate for Sales roles.
This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.
Yes, we offer a self-paced version of the Soft Skills for Sales Professionals Training Course, allowing you to learn at your own pace and convenience. This flexible format is ideal for busy professionals who need to balance their learning with other commitments.
Holding this certification signifies that you possess the essential interpersonal and communication skills required for success in Sales roles. It demonstrates your commitment to personal development and can enhance your career prospects by making you a more effective and confident Sales professional.
This course includes communication techniques, emotional intelligence, active listening, and negotiation skills. You'll also participate in role-playing exercises, receive personalised feedback, and have access to resources that support continued skill development.
Yes, we provide 24/7 support for this course, ensuring that you can access assistance whenever you need it. Whether you have questions about the course content or need technical help, our support team is available to assist you.
The course is designed to be accessible to a wide range of learners, from beginners to experienced Sales professionals. The difficulty level is moderate, with content tailored to enhance your existing skills while introducing new concepts in a manageable way.
After completing this course, you can expect to pursue roles such as Sales executive, account manager, customer service representative, or business development manager. The enhanced Soft Skills will also open doors to leadership positions within Sales teams.
Yes, we offer corporate training solutions tailored to the needs of your organisation. Our corporate packages can be customised to align with your team’s specific goals and challenges, providing practical skills that drive Sales performance.
Individuals in customer-facing roles, such as Sales representatives, account managers, and business development professionals, will benefit the most from this certification. It is also valuable for team leaders and managers who want to improve their leadership and coaching skills.
If you encounter any issues accessing the course, please contact our support team via email or phone. Our dedicated support staff is available 24/7 to resolve any access issues and ensure a smooth learning experience.
You should take this course to enhance your interpersonal abilities, improve client interactions, and increase your Sales success. The skills you gain will make you more effective in your role and help you achieve better results in a competitive Sales environment.
No specific qualifications are required to attend this course. It is open to anyone interested in improving their Soft Skills for Sales, whether you are a beginner or an experienced professional looking to refine your abilities.
After completing the course, you should apply the skills you’ve learned in your daily Sales activities. Additionally, you might consider further certifications or advanced courses to continue your professional development and stay competitive in the Sales field.
No, you do not need a Sales Certification before taking this training. The course is designed to be accessible to all, regardless of prior certifications, and focuses on developing essential Soft Skills that complement your technical Sales knowledge.
It is not necessary to have a background in other Sales courses to take this training. The course is designed to benefit both newcomers to Sales and experienced professionals, providing foundational Soft Skills that are crucial for success in any Sales role.
The training fees for Soft Skills Training for Sales Professionalsin Malaysia starts from $1295
The Knowledge Academy is the Leading global training provider for Soft Skills Training for Sales Professionals.
Please see our Sales Training courses available in Malaysia
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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Soft Skills Training For Sales Professionals in Malaysia
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