Industry Training - Mozambique

Who should attend this Basic Barista Course?

The Basic Barista Course is suitable for beginners who want to master the art of making quality coffee. It offers an excellent opportunity to acquire professional coffee-making skills and boost your barista confidence. This Industry Training Course can be beneficial for a wide range of professionals, including:

• Coffee Making Enthusiasts
• Aspiring Baristas
• Food Managers
• Beverage Managers
• Café Staff
• Café Entrepreneurs
• Restaurateurs

Prerequisites of the Basic Barista Course

There are no formal prerequisites to attend the Basic Barista Course.

Basic Barista Course Overview

The Basic Barista Course introduces delegates to the fundamentals of the coffee industry. With the ever-growing demand for quality coffee, this course is relevant to the modern food and beverage sector. It equips individuals with the necessary skills to excel in this dynamic field, from understanding coffee bean varieties to perfecting brewing techniques.

Proficiency as a Barista is significant for coffee enthusiasts, aspiring baristas, and professionals in the hospitality and coffee industry. As the demand for artisanal coffee rises, a skilled Barista can significantly impact a cafe's success. This course is ideal for anyone who aims to perfect their coffee-making skills for professional gain.

This intensive 1-day training offers delegates a unique opportunity to gain hands-on experience in coffee preparation. Delegates will learn the nuances of espresso extraction, milk frothing, latte art, and more. By the end of the course, they will be proficient in using coffee machines and grinders, ensuring consistent, high-quality coffee. This training will empower delegates with the confidence and knowledge to excel in a competitive coffee industry.

Course Objectives

• To learn the art of espresso extraction, grind settings, and machine operation
• To master the skill of steaming and frothing milk for various coffee beverages
• To develop expertise in creating intricate latte art designs
• To understand the importance of coffee bean selection and storage
• To discover the history and cultural significance of coffee
• To gain insights into customer service and effective communication in a cafe setting
• To ensure proper hygiene and cleanliness in coffee preparation
• To learn to troubleshoot common coffee machine issues

After completing this course, delegates will be well-equipped to meet the demands of the coffee industry, delivering top-quality coffee products and exceptional customer experiences while potentially advancing their careers in the thriving coffee and hospitality sector.

What’s included in this Basic Barista Training Course?

• World-Class Training Sessions from Experienced Instructors.
• Basic Barista Certificate.
• Digital Delegate Pack.

Who should attend this Floristry Introduction Course?

The Floristry Introduction Course is designed for individuals who are passionate about flowers and want to enhance their skills in flower design. This industry Training can be beneficial for a wider range of professionals, including:

• Event Planners
• Flower Retailers
• Interior Designers
• Gift Shop Owners
• Florists
• Wedding Planners
• Artists

Prerequisites of the Floristry Introduction Course

There are no formal prerequisites to attend the Floristry Introduction Course.

Floristry Introduction Course Overview

Floristry is the art of arranging flowers into beautiful designs. In a world where aesthetics holds immense significance, Floristry is relevant in celebrations, events, and daily life, adding charm and elegance. Whether you're an aspiring florist or simply a flower enthusiast, this course provides the perfect gateway to explore the world of blooms and foliage.

Proficiency in Floristry is vital for individuals aspiring to be professional florists, event planners, or those in the hospitality industry. Mastering the art of flower arrangement can set you apart in creating unforgettable experiences and breathtaking displays. It's equally valuable for enthusiasts looking to elevate their personal and professional spaces with a touch of floral finesse.

This intensive 1-day Floristry Introduction Course is designed to equip delegates with fundamental skills and knowledge to engage with flowers and greens confidently. Through hands-on experience and expert guidance, delegates will gain insights into various floral styles, tools, and techniques. This immersive training ensures that delegates leave with a deepened appreciation for Floristry and the competence to craft stunning arrangements.

Course Objectives

• To understand the fundamental principles of floral design and composition
• To explore various types of flowers, foliage, and their suitability for different arrangements
• To master the art of creating diverse floral arrangements, from bouquets to centrepieces
• To learn about colour theory and its application in floral design
• To gain hands-on experience in crafting professional-quality floral designs
• To develop the ability to analyse client requirements and create customised floral solutions

Upon completion of the Floristry Introduction Course, delegates will have mastered the fundamental techniques of floral arrangement, from selecting the right blooms to crafting harmonious compositions.

What’s included in this Floristry Introduction Course?

• World-Class Training Sessions from Experienced Instructors   
• Floristry Introduction Certificate
• Digital Delegate Pack

Who should attend this Facilities Management Training Course?

The Facilities Management Training Course is designed for professionals involved in managing and maintaining facilities. This course will benefit the following professionals:

• Facilities Managers
• Property Managers
• Operations Managers
• Estate Managers
• Maintenance Supervisors
• Maintenance Technicians
• Senior Managers

Prerequisites of the Facilities Management Training Course

There are no formal prerequisites to attend this Facilities Management Training Course.

Facilities Management Training Course Overview

Facilities Management ensures the functionality, comfort, safety, and efficiency of a built environment by integrating people, place, process, and technology. It encompasses a broad range of activities, from managing building maintenance, space planning, and contractor services to overseeing environmental health, safety regulations, and sustainability initiatives.

Proficiency in Facilities Management is vital for professionals in various sectors, including real estate, hospitality, healthcare, and corporate services. It ensures cost-effectiveness, regulatory compliance, and a positive work environment. Facilities Managers, Property Managers, and anyone responsible for maintaining and improving facilities should aim to master this discipline.

This intensive 1-day Facilities Management Course offers a comprehensive introduction to Facilities Management principles, best practices, and industry trends. Delegates will gain the knowledge and skills to enhance facility performance, reduce operating costs, and align facilities with organisational objectives. Our expert instructors will conduct this training and help you grasp the subject in detail.

Course Objectives

• To explore key components of facility maintenance and operations
• To learn to develop and implement effective facility management strategies
• To address safety, sustainability, and regulatory compliance in facility management
• To optimise space utilisation and workplace design
• To analyse and manage facility budgets and costs
• To develop emergency response and business continuity plans for facilities
• To harness technology for improved facilities management efficiency

After completing the Facilities Management Course, delegates will receive a certification that attests to their newfound expertise. This certification will validate their ability to drive efficient and sustainable facility management practices, making them valuable assets in their respective industries.

What’s included in this Facilities Management Training Course?

• World-Class Training Sessions from Experienced Instructors   
• Facilities Management Certificate
• Digital Delegate Pack

Who should attend this Product Management Training Course?

Product Management Training is designed for professionals seeking to excel in the field of Product Management, from concept to market launch. The following professionals can benefit from attending this course:

• Product Managers
• Product Owners
• Marketing Managers
• Product Development Teams
• UX/UI Designers
• Business Owners
• E-commerce Managers

Prerequisites of the Product Management Training Course

There are no formal prerequisites to attend this Product Management Training Course.

Product Management Training Course Overview

Product Management is a strategic function that lies at the intersection of business, technology, and user experience, focusing on guiding a product from conception to market success. Product Managers act as the central point of coordination, orchestrating the development process by setting the vision, defining the product roadmap, and working closely with engineering, design, marketing, and sales teams to bring the product to life.

Proficiency in this training is essential for professionals aiming to enhance their roles in tech, marketing, design, or any domain requiring a deep understanding of customer needs and market trends. Product Managers, Business Analysts, Developers, and Marketers can significantly benefit from mastering Product Management, as it enables them to drive innovation, create customer-centric products, and maximise business success.

This intensive 1-day training by The Knowledge Academy empowers delegates with practical insights into Product Management. It will give them the tools and strategies to identify market opportunities, prioritise product features, and develop effective product roadmaps. Through real-world case studies and interactive sessions, delegates will gain hands-on experience in crafting and launching successful products.

Course Objectives

• To understand the core principles of Product Management
• To master the art of market research and customer analysis
• To develop skills for effective communication and collaboration within cross-functional teams
• To explore user experience and design thinking principles
• To measure and improve product performance through key metrics

After completing this course, delegates will be well-prepared to take on the challenges of Product Management. They will have the knowledge and skills to develop, launch, and manage successful products, leading to career advancement and contributions to their organisation's growth and profitability.

What’s included in this Product Management Training Course?

• World-Class Training Sessions from Experienced Instructors   
• Product Management Certificate
• Digital Delegate Pack

Who should attend this Reliability Engineering Training Course?

The Reliability Engineering Training Course is designed for professionals who want to enhance their skills in ensuring the reliability and performance of systems, products, and processes. The following professionals can benefit from attending this course:

• Reliability Engineers
• Warranty Analysts
• Quality Assurance Professionals
• Asset Managers
• Design Engineers
• Manufacturing Engineers
• Risk Management Specialists

Prerequisites of the Reliability Engineering Training Course

There are no formal prerequisites for attending this Reliability Engineering Training Course. However, a background in engineering, proficiency in mathematics and data analysis, and familiarity with engineering systems can be beneficial for the delegates.

Reliability Engineering Training Course Overview

Reliability Engineering is a critical discipline in ensuring the dependability and performance of complex systems and products. Reliability Engineering, an essential facet of Industry Training, focuses on providing the trustworthiness and implementation of strategies, products, and processes. This training is indispensable to understanding how to minimise downtime, reduce costs, and enhance productivity, making it a vital skill in various sectors.

Proficiency in Reliability Engineering is vital for professionals in various industries, including manufacturing, aerospace, automotive, and more. Engineers, Quality Assurance Specialists, and Project Managers should aim to master this field. Reliability Engineering equips individuals with the knowledge and tools to enhance product and system reliability, ultimately reducing downtime and improving customer satisfaction.

This intensive 1-day training is designed to empower delegates with practical skills and insights in the field of Reliability Engineering. Delegates will gain a comprehensive understanding of reliability concepts, tools, and methodologies. Through real-world case studies and hands-on exercises, they will be better equipped to tackle complex reliability challenges in their respective industries.

Course Objectives

• To understand the fundamentals of Reliability Engineering
• To apply various reliability assessment techniques
• To identify and mitigate potential failure modes
• To develop effective reliability test plans
• To interpret and use reliable data for decision-making
• To improve product and system reliability through best practices
• To enhance maintenance and support strategies
• To implement Reliability-Centered Maintenance (RCM) principles

After completing this course, delegates will have the expertise to improve the reliability and performance of systems in their respective industries, leading to reduced costs, increased productivity, and a competitive advantage in the job market.

What’s included in this Reliability Engineering Training Course?

• World-Class Training Sessions from Experienced Instructors   
• Reliability Engineering Certificate
• Digital Delegate Pack

Who should attend this SCADA Training Course?

The SCADA (Supervisory Control and Data Acquisition) Training is designed for professionals involved in Industrial automation, control systems, and data acquisition. This course is especially beneficial for the following professionals:

• Control Engineers
• Automation Engineers
• Electrical Engineers
• SCADA System Administrators
• Plant Operators
• Maintenance Technicians
• Industrial IT Professionals
• Process Engineers

Prerequisites of the SCADA Training Course

There are no formal prerequisites to attend this SCADA Training Course.

SCADA Training Course Overview

Understanding SCADA is crucial for professionals working in the manufacturing, energy, and infrastructure sectors. This course provides a comprehensive understanding of SCADA technology, offering insight into its pivotal role in managing critical infrastructure and industrial operations. As the backbone of real-time data collection and control systems, SCADA is indispensable in today's technological landscape.

Proficiency in SCADA is imperative for engineers, technicians, and professionals involved in manufacturing, energy, utilities, and transportation. Mastery of SCADA ensures the efficient and secure operation of critical systems, optimising productivity, and safety. Whether you are a seasoned engineer or an aspiring technician, this course equips you with the knowledge and skills necessary to excel in your field.

This intensive 1-day SCADA Training empowers delegates with a deep understanding of SCADA systems, architecture, and applications. Through hands-on practical exercises and real-world case studies, delegates will learn to configure, troubleshoot, and maintain SCADA networks effectively. This condensed yet comprehensive course offers a quick, actionable skill boost, making delegates proficient in SCADA technology.

Course Objectives

• To understand the fundamental principles and components of SCADA systems
• To configure and troubleshoot SCADA networks for optimal performance
• To analyse real-world case studies to gain practical insights
• To ensure the security and reliability of SCADA systems
• To familiarise themselves with industry best practices and standards
• To implement strategies for efficient data collection and control
• To apply their knowledge to various sectors, from manufacturing to utilities

After completing the SCADA Training Course, delegates will receive a certification that validates their expertise in SCADA technology. This certification enhances their professional credentials and opens doors to career advancement in industries reliant on SCADA systems.

What’s included in this SCADA Training Course?

• World-Class Training Sessions from Experienced Instructors   
• SCADA Training Certificate
• Digital Delegate Pack

Who should attend this Supply Chain Management Training Course?

The Supply Chain Management Training Course is suitable for individuals seeking to enhance their understanding and proficiency in the field of supply chain management. This course can benefit a wide range of professionals, including:

• Procurement Professionals
• Logistics Managers
• Inventory Supervisors
• Operations Executives
• Supply Chain Managers
• Supply Chain Analysts
• Warehouse Coordinators
• Distribution Planners

Prerequisites of the Supply Chain Management Training Course

There are no formal prerequisites for this Supply Chain Management Training Course.

Supply Chain Management Training Course Overview

Supply Chain Management is a critical aspect of modern business operations, ensuring the smooth flow of products and services from raw materials to end consumers. Where industries are becoming increasingly interconnected, understanding the intricacies of Supply Chain Management is essential. This Supply Chain Management Course introduces delegates to the fundamental concepts in Supply Chain Management and its significance in the business world.

Mastering in this Supply Chain Management Course is essential for professionals across various industries, including logistics, manufacturing, retail, and more. Professionals in roles such as Supply Chain Managers, Procurement Specialists, Operations Managers, and even Entrepreneurs should aim to master this subject to stay competitive and adapt to the dynamic industry landscape.

The intensive 1-day Supply Chain Management Course equips delegates with the knowledge and practical skills necessary for effective Supply Chain Management. Delegates will gain insights into supply chain strategies, demand forecasting, inventory management, and risk mitigation. Through interactive sessions and real-world case studies, delegates will learn to design and implement efficient supply chain solutions, contributing to increased operational excellence and competitiveness in their respective industries.

Course Objectives

• To understand the fundamental principles of Supply Chain Management
• To explore best practices for procurement, logistics, and inventory management
• To develop skills in demand forecasting and supplier relationship management
• To learn how to optimise supply chain processes for cost reduction and efficiency
• To address risk factors in Supply Chain Management and develop mitigation strategies
• To apply knowledge through hands-on exercises and case studies

After completing this Supply Chain Management Course, delegates will gain a comprehensive understanding of Supply Chain Management. This will enable them to enhance their career prospects and contribute significantly to their organisation's success by optimising supply chain operations and reducing costs.

What’s included in this Supply Chain Management Training Course?

• World-Class Training Sessions from Experienced Instructors    
• Supply Chain Management Certificate 
• Digital Delegate Pack

Who should attend this Logistics Management Training?

The Logistics Management Training Course is designed for professionals who are involved in the planning, coordination, and execution of efficient supply chain and transportation operations. This course can particularly be beneficial for the following professionals:

• Supply Chain Managers
• Logistics Coordinators
• Transportation Planners
• Warehouse Managers
• Inventory Control Specialists
• Operations Managers
• Procurement Professionals
• Distribution Managers

Prerequisites of the Logistics Management Training

There are no formal prerequisites to attend the Logistics Management Training Course. However, having a basic understanding of math and computer skills would be beneficial for delegates.

Logistics Management Training Course Overview

Logistics Management is a critical component of any successful business operation. It encompasses the planning, implementing, and controlling of the efficient flow and storage of goods, services, and information from the point of origin to the end of consumption. This course provides an in-depth understanding of Logistics Management and its relevance in the modern business landscape.

Logistics Training is vital for professionals in Supply Chain Management, Operations, and Transportation. It enables them to streamline processes, reduce costs, and enhance customer satisfaction. Mastering logistics is essential for businesses aiming to optimise their supply chain, reduce waste, and improve overall efficiency. This course will equip professionals with the necessary skills to excel in these areas.

The Knowledge Academy’s 1-day Logistics Training offers a fast-track opportunity for delegates to grasp the fundamentals of Logistics Management. Delegates will gain insights into best practices, industry trends, and innovative tools. They will learn to identify and resolve logistical challenges, making them better equipped to handle complex supply chain issues. The training's condensed format ensures that valuable knowledge is acquired quickly, saving time and resources.

Course Objectives

• To understand the fundamental principles and concepts of Logistics Management
• To explore strategies for optimising supply chain operations
• To learn about inventory management and demand forecasting
• To gain proficiency in transportation and distribution management
• To develop skills in risk management and crisis response within logistics
• To understand the role of technology and data analytics in logistics

After completing the Logistics Management Training Course, delegates will receive a certification that recognises their expertise in Logistics Management. This certification is a valuable credential, showcasing their ability to contribute to efficient supply chain operations and logistics processes.

What’s included in this Logistics Management Training?

• World-Class Training Sessions from Experienced Instructors
• Logistics Management Certificate
• Digital Delegate Pack

Who should attend this Import Export Course? 

The Import Export Course is designed for professionals seeking comprehensive knowledge and expertise in international trade and commerce. The following professionals can benefit from attending this course:

• Import Managers
• Export Managers
• Supply Chain Professionals
• International Trade Consultants
• Logistics Managers
• Trade Finance Experts
• International Business Development Managers

Prerequisites of the Import Export Course

There are no formal prerequisites to attend the Import Export Course.

Import Export Course Overview

This Import Export Course delves deep into the intricacies of global trade. It offers a comprehensive understanding of the import and export processes. Whether you're a novice or an industry veteran, this course is designed to equip you with the essential skills needed to navigate the complex world of international trade.

Proficiency in Importing and Exporting is crucial for many professionals, including Entrepreneurs, Supply Chain Managers, Customs Agents, and small business owners. Mastering this subject is the key to minimising risks, maximising profitability, and ensuring compliance with international regulations. This course caters to those who aspire to become experts in global trade and secure a competitive edge in the business landscape.

This intensive 1-day training by The Knowledge Academy is designed to provide delegates with practical insights and real-world strategies for successful importing and exporting. This training equips professionals with the skills and insights needed to navigate the complexities of international trade seamlessly. By the end of this course, delegates will emerge as confident, well-informed individuals capable of orchestrating successful cross-border transactions, making them invaluable assets to their organisations.

Course Objectives

• To understand the fundamental concepts of Importing and Exporting
• To master the legal and regulatory frameworks governing international trade
• To learn effective documentation and compliance procedures
• To analyse market trends and assess global business opportunities
• To enhance negotiation skills for successful international partnerships
• To develop strategies for mitigating risks in cross-border transactions

After completing this course, delegates will understand Importing and Exporting, enabling them to navigate global trade with confidence. They will be well-equipped to handle the complexities of international transactions, ensuring smooth operations, and fostering lucrative business collaborations worldwide.

What’s included in this Importing and Exporting Course?

• World-Class Training Sessions from Experienced Instructors
• Importing and Exporting Certificate
• Digital Delegate Pack

Who should attend this Machinery Systems Risk Assessment Training Course?

This Machinery Systems Risk Assessment Training Course teaches professionals how to identify and assess the risks associated with various machinery systems. Pursuing this course can be beneficial for multiple professionals such as:

• Machinery Engineers
• Safety Officers
• Plant Managers
• Maintenance Supervisors
• Production Managers
• Industrial Engineers
• Health & Safety Consultants
• Mechanical Technicians
• Equipment Compliance Officers

Prerequisites of the Machinery Systems Risk Assessment Training Course

There are no formal prerequisites for attending the Machinery Systems Risk Assessment Training Course.

Machinery Systems Risk Assessment Training Course Overview

Machinery Systems Risk Assessment is essential for identifying and mitigating risks associated with machinery operations. This proactive approach ensures safety, enhances efficiency, and complies with regulatory standards, ultimately protecting both personnel and equipment from potential hazards.

Professionals who will benefit from this course include safety managers, engineers, operations supervisors, and maintenance personnel. Those responsible for ensuring workplace safety and machinery compliance will find this training particularly valuable.

This 1 Day course by The Knowledge Academy equips professionals with the skills to conduct thorough risk assessments of machinery systems. Delegates will learn to identify hazards, evaluate risks, and implement effective control measures. The course emphasises practical strategies for enhancing workplace safety, compliance, and operational efficiency, empowering delegates to make informed decisions in their roles.

Course Objectives

• To understand the principles of risk assessment in machinery systems
• To identify common hazards associated with machinery operations
• To implement control measures and mitigation strategies
• To conduct effective safety audits and inspections
• To communicate risks and safety procedures clearly
• To develop a risk management action plan

Upon completion of the course, delegates will be equipped with vital skills to effectively assess and manage machinery-related risks, fostering a safer and more compliant work environment in their organisations.

What’s included in this Machinery Systems Risk Assessment Training Course?

• World-Class Training Sessions from Experienced Instructors
• Machinery Systems Risk Assessment Certificate
• Digital Delegate Pack

Who should attend this Export and Trade Compliance Training Course?

The Export and Trade Compliance Training Course is designed for professionals seeking to navigate the complex landscape of international trade regulations and ensure their organisations' adherence to export laws. This Export and Trade Compliance Training can be beneficial for a wide range of professionals, including: 

• Export Managers
• Compliance Officers
• Supply Chain Managers
• International Trade Specialists
• Customs and Logistics Professionals
• Legal and Regulatory Advisors
• Trade Operations Managers
• Procurement Managers

Prerequisites of the Export and Trade Compliance Training Course

There are no formal prerequisites to attend the Export and Trade Compliance Training Course.

Export and Trade Compliance Training Course Overview

Export and trade compliance is essential for businesses operating in the global marketplace. Understanding regulations and ensuring adherence to legal standards is critical to avoid penalties and maintain competitive advantage. Professionals must be well-versed in the complexities of international trade to navigate challenges effectively.

This course is ideal for Export Managers, Compliance Officers, Supply Chain Professionals, and Business Development Executives. It equips individuals across various sectors with the knowledge to ensure that their organisations meet trade regulations and standards, minimising risks associated with non-compliance.

This 1-day course by The Knowledge Academy focuses on the intricacies of export and trade compliance. Delegates will gain insights into relevant laws, best practices, and compliance strategies, empowering them to mitigate risks and enhance operational efficiency. Practical examples and case studies will reinforce learning, enabling professionals to apply concepts directly to their roles.

Course Objectives

• To understand the fundamentals of export and trade compliance
• To identify relevant regulations and legislation
• To develop effective compliance policies and procedures
• To assess risks associated with international trade
• To implement best practices in trade compliance
• To enhance knowledge of export documentation
• To ensure proper record-keeping for compliance
• To understand penalties for non-compliance

Upon completion of the course, delegates will be equipped with vital skills to effectively manage compliance within their organisations, ensuring lawful operations in global trade and reducing potential liabilities.

What’s included in this Export and Trade Compliance Training Course?

• World-Class Training Sessions from Experienced Instructors
• Export and Trade Compliance Certificate
• Digital Delegate Pack

Who should attend this Smart Phone Repair Course?

This Smart Phone Repair Training Course is designed for individuals interested in acquiring the fundamental skills of Smart Phone Repair. The following professionals can benefit from attending this course:

• Mobile Device Technicians
• IT Support Specialists
• Electronics Repair Technicians
• Customer Service Representatives
• Small Business Owners
• Field Service Technicians
• Retail Staff in Electronics
• Gadget Enthusiasts

Prerequisites of the Smart Phone Repair Course

There are no formal prerequisites to attend this Smart Phone Repair Course.

Smart Phone Repair Course Overview

Smart phone repair has become increasingly essential as mobile devices play a critical role in everyday life. With the rising number of smart phone users, the demand for skilled technicians capable of diagnosing and repairing various issues is higher than ever, making this expertise invaluable in today's technology-driven world.

Professionals such as technicians, IT support staff, and entrepreneurs seeking to start their own repair businesses will greatly benefit from this training. Additionally, enthusiasts looking to develop new skills in smart phone technology will find this course particularly advantageous.

This 1-day course by The Knowledge Academy provides practical, hands-on training in smart phone repair techniques. Delegates will learn to identify common issues, use repair tools effectively, and implement solutions for a variety of brands and models. This comprehensive approach equips professionals with the skills necessary to enhance their service offerings or embark on a new career in smart phone repair.

Course Objectives

• To understand the anatomy of smart phones
• To identify common hardware and software issues
• To learn effective diagnostic techniques
• To master essential repair tools and equipment
• To practice repairing screens and batteries
• To explore troubleshooting methods
• To gain insights into customer service skills
• To develop a basic understanding of repair business management

Upon completion of the course, delegates will possess the skills needed to confidently repair smart phones, providing valuable services in a competitive market.

What’s included in this Smart Phone Repair Course?

• World-Class Training Sessions from Experienced Instructors   
• Smart Phone Repair Certificate
• Digital Delegate Pack