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Microsoft Dynamics 365 Field Service MB240

Windhoek

Identify the key components involved in Field Service Implementations.
Define the products and services that will be delivered to customers.
Determine which pricing options to use in specific scenarios.

Dates & Prices Dates & Prices

Course information

Microsoft Dynamics 365 Field Service MB240 Course Outline

Module 1: Configure Microsoft Dynamics 365 Field Service

Key Field Service Configuration Considerations
Define Field Service Products and Services
Work with Work Order Types, Territories, and Status Settings
Resolutions
Define Incident and Service Task Types
Define Account Preferences

Lab: Configure Field Service Settings

Module 2: Configure Bookable Resources in Dynamics 365 Field Service

Overview of Bookable Resources
Setup and Configuration
Define Bookable Resources
Work with Crews, Facilities, and Pools
Configure Entities for URS

Module 3: Schedule Crews, Facilities, and Resource Pooling in Dynamics 365 Field Service

Schedule Multiple Resources and Facilities
Define Resources
Work with Fulfillment Preferences
Work with Requirement Groups
Crew Facility Resource Pool Scheduling

Lab: Schedule Multiple Resources

Module 4: Work Order Management in Dynamics 365 Field Service

Field Service Work Order Lifecycle
Create and Define Work Orders
Work with Work Order-Related Records
Work with Incidents
Scheduling Considerations
Work with Inventory and Warehouses
Customer Assets

Module 5: Incident Types in Dynamics 365 Field Service

Define Incident Types
Create Incident Types
Use Incident Types

Module 6: Inspections in Dynamics 365 Field Service

Create Inspections
Associate Inspections
Perform Inspections

Module 7: Manage Scheduling Options in Dynamics 365 for Field Service

Scheduling Capabilities
Schedule Board
Schedule and Reschedule
Reschedule and Move Items

Module 8: Customise the Schedule Board in Dynamics 365 Field Service

Work with Multiple Schedule Boards
Schedule Board Options
Design and Use Views with the Schedule Board
Configure Schedule Board Filter Queries

Lab: Customise the Schedule Board

Module 9: Deploying Resource Scheduling Optimisation

Resource Scheduling Optimisation Overview
Setup and Deployment Options
RSO Configuration Options
Optimisation Goals
Optimisation Scopes
Optimisation Schedules

Module 10: Dynamics 365 Field Service Mobile Application

Deploy the Mobile Application
Work with the Mobile Application
Service Customer Assets
Work Offline and Update Offline Data
More Mobile Application Capabilities

Module 11: Customise and Configure the Dynamics 365 Field Service Mobile Application

Edit the Mobile Application
Offline Configuration
Barcode Scanning and Global Search
Audit Locations
Configure Push Notifications

Module 12: Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service

Application Setup and User Configuration
Make Remote Assist Calls for Field Service Work Orders
Make Remote Assist Calls
Use Field Service Bookings on a HoloLens Device

Module 13: Customer Assets in Dynamics 365 Field Service

Create Customer Assets
Associate Customer Assets
Set Up Customer Asset Hierarchies
Use Functional Locations

Module 14: Set Up Field Service to Create Work Orders from IoT Data

Installation and Setup
Configure Connected Field Service
Device Data
Visualise Device Readings
IoT Alerts
Mobile App

Module 15: Create Custom Apps for Dynamics 365 Field Service

Create Apps from Power Apps
Deploy the Customer Experiences Portal
Customise Dynamics 365 Field Service
Universal Resource Scheduling
Set Up and Customise Schedule Boards

Module 16: Gather Customer Feedback with Dynamics 365 Customer Voice

Create a Project by Using the Support Template
Customise Email Templates with Survey Variables
Configure Power Automate to Send Surveys After a Case is Resolved
Create Surveys for Omnichannel Surveys and Satisfaction Metrics
Set Up Post Chat Surveys

Lab: Customise Email Templates with Survey Variables

Who should attend this Microsoft Dynamics 365 Field Service MB240 Course?

The Microsoft Dynamics 365 Field Service Course is a training course designed to equip professionals with the knowledge and skills required to utilise the Field Service capabilities of Dynamics 365. This course can be beneficial for the professionals, including:

Field Service Managers
Field Technicians
Service Coordinators
Operations Managers
ERP Implementation Consultants
IT Managers
Consultants

Prerequisites of the Microsoft Dynamics 365 Field Service MB240 Course

There are no formal prerequisites for this Microsoft Dynamics 365 Field Service MB240 Course.

Microsoft Dynamics 365 Field Service MB240 Course Overview

The Microsoft Dynamics 365 Field Service MB240 Course provides comprehensive training on utilising Dynamics 365 for field service management. It covers essential concepts, tools, and techniques for managing field operations, scheduling resources, and delivering onsite services efficiently.

Field Service Managers, Dispatchers, and Technicians must master Dynamics 365 Field Service to optimise operations and boost customer satisfaction. Proficiency in Dynamics 365 Field Service enables efficient resource allocation, streamlined processes, and prompt service delivery, ensuring satisfied customers and improved business outcomes.

This 3-day training by the Knowledge Academy equips delegates with practical skills and knowledge in utilising Dynamics 365 for Field Service. Through interactive sessions and real-world examples, participants will learn to schedule and dispatch resources, manage work orders, and optimise field service processes.

Course Objectives

To understand the key features and functionalities of Dynamics 365 for Field Service
To learn to schedule and dispatch resources efficiently using Dynamics 365
To explore mobile capabilities for technicians in Dynamics 365 Field Service
To gain insights into inventory management and asset tracking
To prepare for the Microsoft Dynamics 365 Field Service Certification Exam

Upon completion, delegates will excel in utilising Dynamics 365 for Field Service, streamlining operations, enhancing service delivery, and achieving operational excellence. They'll adeptly manage field operations, optimise resource allocation, and ensure efficient service delivery, fostering customer satisfaction and business success.

What’s included in this Microsoft Dynamics 365 Field Service MB240 Course?

World-Class Training Sessions from Experienced Instructors
Digital Delegate Pack

Why choose us

Our Windhoek venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Windhoek is the biggest city in Namibia and the capital of the country. It has an estimated population of around 325,000 people. The unemployment rate in Namibia decreases between 2014 and 2013. During this period it went for 29.6 percent to 28.1 percent. Between 1997 and 2014 the average rate was 26.3 percent. During this time Namibia experience both their record high unemployment in 2005 (37.6%) and record low in 1997 (19.5%). There are four teacher training universities, three colleges of agriculture, a police training college, a Polytechnic at university level, and a National University. While the polytechnic admits students with a qualifying Grade 12 Certificate, the National University is more restrictive.

Address

3rd floor,
Maerua Mall ,
Windhoek,
Namibia

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Dynamics Training | Microsoft Dynamics 365 For Field Service in Windhoek. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Dynamics Training | Microsoft Dynamics 365 For Field Service in Windhoek, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's Dynamics Training | Microsoft Dynamics 365 For Field Service in Windhoek. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Dynamics Training | Microsoft Dynamics 365 For Field Service in Windhoek sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Dynamics Training | Microsoft Dynamics 365 For Field Service in Windhoek FAQs

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What are the pre-requisites?

There are no formal prerequisites for this course.

Who should attend this course?

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Do you offer support for the course?

We can provide support via phone & email prior to attending, during and after the course.

What is included in the course?

Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments

What is the duration of this course?

This course is 3 day(s).

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for Microsoft Dynamics 365 Field Service MB240 in Windhoek?

The training fees for Microsoft Dynamics 365 Field Service MB240in Windhoek starts from $3195

Which is the best training institute/provider of Microsoft Dynamics 365 Field Service MB240 in Windhoek?

The Knowledge Academy is the Leading global training provider for Microsoft Dynamics 365 Field Service MB240.

What are the best Microsoft Dynamics 365 Training courses in Windhoek?

Please see our Microsoft Dynamics 365 Training courses available in Windhoek

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Microsoft Dynamics 365 Training

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water