ILM Level 2 - Nicaragua

ILM Level 2 Certificate in Team Leading Course Outline

Total Credit Value: 15

Total Guided Learning Hours: 66

Unit 8002-250: Developing Yourself as a Team Leader

Credit Value: 1

Guided Learning Hours: 6

Module 1: Understand the Role and Responsibilities of the Team Leader

• Role of the Team Leader
• Functions and Responsibilities of the Team Leader Within the Team
• Limits of the Team Leaders Authority and their Accountability

Module 2: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses, and Areas for Improvement

• Personal Skills and Abilities for Effective Team Leading
• Using Reflective Learning Skills to Improve Performance
• Areas of Strength and Possible Improvement
• Gather Feedback on Own Performance from Different Sources
• Receiving and responding positively to feedback
• Interpret the Feedback and List Areas for Improvement
• Prepare an Action Plan to Address Weaknesses and Improve Performance

Unit 8002-251: Improving Performance of the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 3: Understand the Organisation’s Requirements in Relation to Team Performance

• Organisations Requirements of the Team in Line with Company Policy
• Teams Objectives in Achieving Organisational Targets
• How the Individual Performance of Team Members Affects the Overall Performance of The Team?

Module 4: Understand How to Address Underperformance

• Identify Indicators of Under-Performance in Relation to Own Team
• Possible Causes of Under-Performance
• Ways to Identify Areas of Concern or Under-Performance
• Extent of Team Leader’s Authority to Address Performance Problems Within Organisation’s Policies and Procedures
• Interpersonal Behaviour and Its Impact

Module 5: Understand the Role of Motivation in Improving Performance

• Recognised Theory of Motivation
• Actions to Motivate Own Team and Improve Performance Linked a Theory of Motivation
• Simple Motivation Models at Work
• Using Rewards (Behavioural) and Positive Feedback to Optimise Performance

Unit 8002-252: Planning and Monitoring Work

Credit Value: 2

Guided Learning Hours: 8

Module 6: Understand How to Work Within the Organisational Guidelines to Achieve Team Goals

• Role and Purpose of Objectives and Targets
• Setting SMART Work Targets to Meet Customer Specifications and Organisational Requirements
• Causes of Conflict and Incompatibility Between Targets/Objectives in the Workplace
• Distinction Between Policies and Procedures
• Working According to Organisation’s Objectives, Policies, Procedures, and Priorities

Module 7: Understand How to Plan and Allocate Work

• Key Stages When Planning and Allocating Work
• How Work is Allocated to Meet Team Objectives?
• Check Team Members are Understand their Allocated Work
• Importance of Knowing Individual Team Members’ Strengths in their Work Roles
• Simple Techniques for Scheduling Work
• Effective Methods of Communication to Give Instructions and Achieve Performance Standards

Module 8: Understand How to Monitor a Team’s Performance Against the Plan

• Method to Monitor the Teams Performance Against the Plan
• Action the Team Leader Could Take to Rectify Underachievement Against the Plan
• Methods to Monitor Actual Performance
• Ways to Ensure Team Members Understand Monitoring Systems
• Recording Outputs/Variances/Actions
• Types of Quality Standards and Their Purpose
• Quality Checks/Inspections Vs Standards
• Taking Remedial/Corrective Action
• Progress Chasing
• Effective Reporting Back to Manager

Unit 8002-264: Briefing the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 9: Understand How to Plan for a Team Briefing

• Aim of the Team Briefing
• Needs/Expectations of the Team Prior to the Briefing

Module 10: Be Able to Deliver a Team Briefing

• Conduct a Team Briefing Effectively Responding to any Enquiries During/After the Team Briefing
• How to Ensure the Team’s Understanding of the Team Brief?

Module 11: Be Able to Report Back on a Team Briefing

• How Outcomes of the Briefing can Be Reported Back to Management?
• Checking Understanding
• Reporting Back to Management

Unit 8002-268: Leading Your Work Team

Credit Value: 2

Guided Learning Hours: 6

Module 12: Understand the Difference Between Leadership and Management

• Difference Between Leadership and Management
• Why Leadership is Important Within Own Team

Module 13: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance

• Different Leadership Styles
• Commonly Used Leadership Styles Within an Organisation
• Effect This Leadership Styles has on a Team’s Performance
• Leadership Style and Its Potential Impact on a Team

Unit 8002-276: Understanding Effective Team Working

Credit Value: 1

Guided Learning Hours: 3

Module 14: Understand Effective Working Teams

• Characteristics of an Effective Team and the Advantages of Working in a Team
• Possible Barriers to Effective Team Working
• Possible Effects of Identified Barriers on the Team
• How to Create and Maintain an Effective Team

Unit 8002-300: Solving Problems and Making Decisions

Credit Value: 2

Guided Learning Hours: 9

Module 15: Know How to Describe a Problem, Its Nature, Scope, and Impact

• Problem, Its Nature Scope, and Impact
• Ways to Recognise, Define, Investigate, and Analyse Problems
• Objective Setting in Relation to Problem
• Brainstorming, Problem Solving, and Creative Thinking Techniques

Module 16: Know How to Gather and Interpret Information to Solve a Problem

• Gather and Interpret Information to Identify Possible Solutions to a Problem
• Difference Between Data and Information
• How to Calculate and Use Simple Averages and Basic Summary Statistics?
• How to Prepare and Use Grouped Data and Tables?
• Interpretation of Charts and Diagrams

Module 17: Know How to Evaluate Options to Make a Decision

• Apply A Simple Decision-Making Technique to Evaluate Options to Arrive at the Best Solution
• Importance of Adequate and Relevant Information for Effective Decision-Making
• Identification of What Information is Relevant to Specific Decisions
• Decision Making Techniques

Module 18: Know How to Plan, Monitor, and Review the Implementation and Communication of Decisions

• Plan the Implementation and Communication of the Decision
• Which Monitoring and Review Techniques Could Be Used to Evaluate Outcomes?
• Monitoring and Review Techniques to Evaluate Outcomes of Problem-Solving Activities

Unit 8002-308: Understanding Leadership

Credit Value: 2

Guided Learning Hours: 6

Module 19: Understand leadership styles

• Factors to Influence the Choice of Leadership Styles or Behaviours in Workplace Situations
• Why Leadership Styles or Behaviours are Likely to Have a Positive or Negative Effect on Individual and Group Behaviour?

Module 20: Understand Leadership Qualities and Review own Leadership Qualities and Potential

• Assess Own Leadership Behaviours and Potential in Context
• Appropriate Actions to Enhance Own Leadership Behaviour in the Context of the Particular Leadership Model
• Role of Trust and Respect in Effective Team Leadership

Unit 8002-312: Understanding Conflict Management in the Workplace

Credit Value: 1

Guided Learning Hours: 4

Module 21: Understand Conflict Management in the Workplace

• Causes of Conflict at Work
• Stages in the Development of Conflict
• Effects of Conflict on Individual and Team Performance at Work
• Technique a Manager Could Use to Minimise and Resolve Conflict in the Workplace

Unit 8002-313: Understanding Stress Management in the Workplace

Credit Value: 1

Guided Learning Hours: 7

Module 22: Understand How to Support Individuals in the Team and Minimise Stress in Others

• Causes and Impact of Stress in the Organisation
• Symptoms of Stress in Self and Others
• Practical Stress Management Techniques

Module 23: Understand How to Monitor a Team’s Performance Against the Plan

• Management Responsibilities and Actions in Relation to Work-Related Stress in the Team
• How and When to Provide Advice, Mentoring, and Counselling to Support Individuals in the Workplace?
• Principles of Counselling
• Mentoring and the Mentoring Cycle
• Range of Available Counselling and Support Mechanisms
• Implications of Confidentiality

Unit 8002-314: Understanding Discipline in the Workplace

Credit Value: 1

Guided Learning Hours:5

Module 24: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace

• Legal Aspects of the Disciplinary Process
• Identify an Organisation’s Employment Policies and Procedures that Could Guide the Manager in Dealing with Disciplinary Issues

Module 25: Understand How to Monitor Discipline in the Workplace

• Purpose of Disciplinary Procedure
• Identify the Interpersonal Behaviour and Support Skills Required by Manager to Monitor Discipline in the Workplace
• Interpersonal Behaviour and Support Skills to Maintain Discipline at Work
• Records and Other Means to Support and Monitor the Disciplinary Process

ILM Level 2 Certificate in Leadership and Team Skills Course Outline

Total Credit Value: 13

Total Guided Learning Hours: 54

Unit 8000- 250: Developing Yourself as a Team Leader

Credit Value: 1

Guided Learning Hours: 6

Module 1: Role and Responsibilities of the Team Leader

• Role of a Team Leader
• Responsibilities of a Team Leader
• Outline the Limits of the Team Leader's Authority and their Accountability
• Refer someone with senior authority

Module 2: Feedback on their Workplace Performance

• Seek Feedback on Workplace Performance
• Interpret the Feedback and List Areas for Improvement
• Prepare an Action Plan to Address Weaknesses and Improve Performance

Unit 8000- 251: Improve Performance of the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 3: Understand the Organisation’s Requirements

• Team’s Objectives for Achieving Organisational Targets
• How the Individual Performance of Team Members Affects Performance of Team

Module 4: How to Address Underperformance?

• How the Individual’s Poor Performance of Team Members Affects Performance of Team
• Possible Causes of Underperformance
• List Actions that could be Taken to Rectify Underperformance

Module 5: Role of motivation to improve performance

• Introduction to Motivation Theory
• Actions to Motivate Team and Improve Performance

Unit 8000-252: Planning and Monitoring Work

Credit Value: 2

Guided Learning Hours: 8

Module 6: How to Work Within the Organisational Guidelines?

• Identify an Organisational Policy that Can Have an Effect on the Planning and Allocation of Work
• Give an Example of a Target or Objective that a Team is Working to Achieve

Module 7: How to Plan and Allocate Work?

• List the Key Stages When Planning and Allocating Work
• Describe How Work is Allocated to Meet Team Objectives
• Describe How to Check that Team Members Understand their Allocated Work

Module 8: How to Monitor a Team’s Performance Against the Plan?

• Outline a Method to Monitor the Team's Performance Against the Plan
• Describe an Action the Team Leader Could Take to Rectify Underachievement Against the Plan

Unit 8000- 264:  Briefing the Work Team

Credit Value: 1

Guided Learning Hours: 6

Module 9: How to Plan for a Team Briefing?      

• State the Aim(S) of the Team Briefing
• Needs/Expectations of the Team Prior to the Briefing
• Objectives of the Team Briefing its Structure and Content

Module 10: Deliver a Team Briefing

• Location for the Team Brief Ensuring Relevant Equipment is Sourced
• Communicate the Relevant Information to the Team Prior to the Briefing
• Conduct a Team Briefing Responding to Any Enquiries
• Ensure the Team’s Understanding of the Team Brief

Module 11: Report Back on a Team Briefing

• State How Outcomes of the Briefing Can be Reported Back to Management

Unit 8000- 268: Leading Your Work Team

Credit Value: 2

Guided Learning Hours: 6

Module 12: Difference Between Leadership and Management

• Difference Between Leadership and Management
• Importance of Leadership Within Own Team

Module 13: Understand a Range of Leadership Styles​ and its Benefits

• Range of Different Leadership Styles
• Leadership style(s) within an organisation
• Effects that Leadership has on a Team Performance
• Identify Own Leadership Style and its Potential Impact on a team

Unit 8000- 300: Solving Problems and Making Decisions

Credit Value: 2

Guided Learning Hours: 9

Module 14: How to Describe a Problem, its Nature, Scope and Impact?

• Explain a Problem, Nature Scope and Effect

Module 15: How to Gather and Interpret Information to Solve a Problem?

• Problem Solving Tools and Techniques
• Main Approaches to Problem Solving

Module 16: How to Evaluate Options to Decide?

• Learn Decision Making Techniques for Solution

Module 17: Plan, Monitor and Review the Implementation and Communication of Decisions

• Implementation and Communicating Decisions
• Describe Monitoring and Review Techniques

Unit 8000-308: Understanding Leadership

Credit Value: 2

Guided Learning Hours: 6

Module 18: Understand Leadership Styles

• Describe the Factors of Leadership Styles in Workplace Situations
• Importance of Leadership Styles or Behaviours

Module 19: Leadership Qualities and Review Own Leadership Qualities and Potential

• Personal Development as a Leader
• Describe appropriate actions to enhance own leadership

Unit 8000- 320: Managing Workplace Projects

Credit Value: 2

Guided Learning Hours: 7

Module 20: How to Manage a Simple Workplace Project?

• What is a Project?
• Usage of simple tools
• Project Planning Techniques
• Understanding of Project Evaluation Technique

Module 21: Understand the Financial and Non-Financial Implications of a Workplace Project

• Starting a Project
• Understanding Arears Where Net Savings Can Be Achieved
• Identify Wider Non-Financial Implications

ILM Level 2 Certificate in Effective Team Member Skills Course Outline

Total Credit Value – 13

Total Guided Learning Hours – 45

Unit 8003-227: Developing Effective Team Member Skills

Credit Value – 10

Guided Learning Hours – 36

Module 1: Responsibilities for Health and Safety within the Organisation

• Organisation’s Health and Safety Policies, Practices
• Identify a Hazard Within the Work Area and Outline the Risk
• How an Incident or Accident Associated with This Hazard?
• Responsibility in the Event of a Fire Evacuation or First Aid Incident

Module 2: Legal Requirements as a Team Member

• Why an Employment Contract/Agreement is Necessary?
• What They Should do if They Believe There is Unfair Discrimination?
• Legal Obligations That Govern the Team

Module 3: Know how to contribute towards solving problems

• Problem Faced by a Team in the Organisation
• Solution Agreed by the Team Leader and the Team
• How This Solution Could Be Implemented?

Module 4: Communicate Effectively with the Team

• Identify own Strengths and Weaknesses in Communicating
• Identify Ways in Which Own Ability to Communicate with Other Team Members

Module 5: Understand What is Required When Communicating with Those Outside the Team

• Organisational Requirements When Communicating with Those Outside
• What Team Members Could do to Improve Communication with People?

Module 6: Contribute to a Positive Work Environment Within a Diverse Team

• contribute to a positive work environment within a diverse team
• Example of Inappropriate Behaviour in the Team and Actions Should Be Taken

Module 7: How to use Physical Resources Efficiently?

• Resources Required for a Specific Team Activity and Explain Why it is Important
• How to Obtain Materials or Consumable Items for the Team?

Module 8: Manage Yourself and Your Time in Line with Your Team Goals

• Identify Own Strengths and Areas for Improvement
• Objectives to Help to Achieve the Team’s Goals or Targets
• Simple Time Management Technique

Module 9: Manage Yourself in a Stressful Situation

• Causes of Stress to Themselves and its Likely Impact on the Team
• Manage the Recognised Stress
• Sources of Support Available to the Individual in the Workplace

Unit 8003-230: Developing Yourself as an Effective Team Member

Total Credit Value – 3

Guided Learning Hours – 9

Module 10: Understand What is Meant by Teams and Teamwork

• Difference Between a Group and a Team
• Describe How a Group Becomes a Team
• Outline the Characteristics of a Good Team
• List the Advantages of Working in a Team

Module 11: Understand the Importance of Communication Within a Team

• Important for People Working in Teams
• Give Examples of Barriers to Communication

Module 12: Know How to Deal with Conflict in a Team

• Examples of Behaviours that Could Cause Conflict
• Outline Some Thing a Team Member can do

Module 13: Review Own Performance as a Team Member

• Identify Own Strengths and Weakness as a Team Member
• Identify Ways to Improve Own Ability to Function Effectively in a Team

ILM Level 2 Award in Effective Mentoring Skills Course Outline

Qualification Level - Award

Total Credit Value – 5

Total Guided Learning Hours – 14

Unit 8584-200: Understanding Mentoring

Credit Value- 2

Guided Learning Hours- 7

Module 1: Role of the Mentor and the Benefits of Mentoring

• Role of an Effective Mentor
• Mentoring Can Benefit Those Being Mentored in a Range of Situations
• Identify Potential Barriers to Effective Mentoring
• Overcome the Potential Barriers to Effective Mentoring

Module 2: Mentor Effective in Their Role

• Key Skills Required to Be an Effective Mentor
• Mentoring Model or Process That Can Be Followed When Mentoring
• Use Questioning and Listening Techniques to Support Individuals Being Mentored
• Give Feedback Within a Mentoring Role
• Mentor Can Develop Trust with Individuals They Are Mentoring

Module 3: How to Organise Mentoring?

• Plan for Effective Mentoring Sessions
• State Examples of Goals That Would Be Agreed in an Effective Mentoring Session
• Records Are Required When Mentoring an Individual

Unit 8584-201: Developing Mentoring Skills

Credit Value- 3

Guided Learning Hours- 7

Module 4: Commence Mentoring Sessions to Develop an Individual

• Prepare a Plan for Effective Mentoring of an Individual
• State the Agreed Goals of the Mentoring Sessions

Module 5: Undertake 3 Hours of Effective Mentoring

• Evidence of Mentoring with an Individual Over a Period of at Least 3 Hours
• Use Questioning and Listening Techniques to Support the Individual Being Mentored
• Feedback to Support Individual Development
• Trust Has Been Developed with the Individual Being Mentored
• Maintain Appropriate Records of All Mentoring Sessions

Module 6: Review Their Own Performance as a Mentor

• Review Own Mentoring Performance
• Provide Evidence of a 1-hour Meeting with Their Tutor
• Identify and Plan Areas for Future Development as a Mentor

ILM Level 2 Award in Effective Team Member Skills Course Outline

Total Credit Value: 3

Total Guided Learning Hours: 9

Unit 8003-230: Developing Yourself as an Effective Team Member

Credit Value: 3

Guided Learning Hours: 9

Module 1: Understand What is Meant by Teams and Teamwork

• Difference Between a Group and a Team
• Describe How a Group Becomes a Team
• Outline the Characteristics of a Good Team
• List the Advantages of Working in a Team

Module 2: Importance of Communication Within a Team

• Important for People Working in Teams
• Give Examples of Barriers to Communication

Module 3: Know How to Deal with Conflict in a Team

• Examples of Behaviours that Could Cause Conflict
• Outline Some Thing a Team Member can do

Module 4: Review Own Performance as a Team Member

• Identify Own Strengths and Weakness as a Team Member
• Identify Ways to Improve Own Ability to Function Effectively in a Team