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ITIL® 4 Practitioner Relationship Management Training Overview
ITIL® 4 Practitioner Relationship Management Training Course Outline
Module 1: Introduction to Relationship Management
- Key Concepts of the Practice
- Purpose
- Practice Success Factors and Key Metrics
- Key Terms or Concepts
Module 2: Value Streams and Processes
- Processes of the Practice
- Inputs and Outputs of the Processes
- Key Activities of the Processes
- Integrate the Practice in the Organisation’s Value Streams
Module 3: Organisations and People
- Roles and Competences of the Practice
- Responsibilities of the Key Roles of the Practice
- Position the Practice in the Organisational Structure
Module 4: Information and Technology
- Information and Technology Support and Enable the Practice
- Activities Have HIGH Dependency on Automation Tools
- Use/Apply the Key Tools’ Functionality Required to Automate the Practice
Module 5: Partners and Suppliers
- Role of Partners and Suppliers in the Practice
- Dependencies of the Practice on Third Parties
- Partners and Suppliers Can Support the Practice
Module 6: Relationship Management Capability Development
- ITIL Capability Model Can Be Used to Develop the Practice
- ITIL Guiding Principles Help to Develop the Practice
Who should attend ITIL® 4 Practitioner Relationship Management Course?
This ITIL® 4 Practitioner Relationship Management Course is perfectly suited for individuals aiming to enhance their expertise in managing and improving relationships within IT service management. It is particularly beneficial for:
- IT Service Managers
- Service Integration Managers
- Process Improvement Consultants
- Quality Assurance Coordinators
- Performance Analysts
- ESM Analysts
- Business Process Engineers
Prerequisites for ITIL® 4 Practitioner Relationship Management Course
To attend this ITIL® 4 Practitioner Relationship Management Course, candidates should possess a basic understanding of ITIL® 4 principles and have completed the ITIL® 4 Foundation Certification.
ITIL® 4 Practitioner Relationship Management Training Course Overview
ITIL® 4 Practitioner Relationship Management is a focused approach to managing and enhancing the relationships between service providers and their customers, partners, and suppliers. Its importance stems from the critical role relationships play in the successful delivery and improvement of IT services. This training offers strategies to build stronger, more productive relationships that drive value and improve service delivery. Individuals benefit by gaining skills that make them adept at navigating complex relationships and fostering collaboration across various levels of an organisation. This training provides a career advantage in IT service management, preparing them for roles that require advanced relationship management and strategic thinking skills.
In this 1-day ITIL® 4 Practitioner Relationship Management Course, delegates will explore the intricacies of establishing, maintaining, and enhancing effective relationships within the IT service management context. This course delves into the methods and practices essential for fostering positive interactions with customers, partners, and suppliers, emphasising the alignment of business needs with IT services. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.
Course Objectives:
- To understand the fundamentals of relationship management
- To identify and apply key success factors and metrics
- To integrate relationship management within organisational value streams
- To leverage technology and tools for relationship enhancement
- To collaborate effectively with partners and suppliers
- To develop capabilities using the ITIL capability model
After attending this ITIL® 4 Practitioner Relationship Management Training, delegates will be equipped with the skills and knowledge to effectively manage and nurture pivotal relationships within their organisations. They will be capable of applying ITIL® 4 practices to enhance collaboration and communication with stakeholders, ensuring that IT services align with business goals and deliver maximum value.
What's included in this ITIL® 4 Practitioner Relationship Management Course?
- ITIL® 4 Practitioner Relationship Management Examination
- World-Class Training from Experienced ITIL® Instructors
- ITIL® 4 Practitioner Relationship Management Certificate
- Digital Delegate Pack
ITIL® 4 Practitioner Relationship Management Exam Information
The ITIL® 4 Practitioner Relationship Management Exam evaluates your understanding and application of the ITIL® 4 framework specifically in the context of relationship management. The following information provides insight into the structure of the ITIL® 4 Practitioner Relationship Management exam.
- Question Type: Multiple-Choice
- Total Questions: 20
- Total Marks: 20 Marks
- Pass Marks: 65%, or 13/20 Marks
- Duration: 30 Minutes
- Open Book/ Closed Book: Closed Book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner Relationship Management Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner Relationship Management Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Practitioner Relationship Management Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Practitioner Relationship Management Training sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Practitioner Relationship Management Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our ITIL® 4 Practitioner Relationship Management Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
ITIL® 4 Practitioner Relationship Management Training FAQs
We are able to provide support via phone & email prior to attending, during and after the course.
This course is [ 1 ] day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Practitioner Relationship Management Trainingin Norway starts from NOK20295
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner Relationship Management Training.
Please see our ITIL® Certification Training courses available in Norway
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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