PMP® Certification Training Course - Norway

PMP® Certification Training Course Outline

Lesson 1: Business Environment

Topic A: Foundation

• Project
• Evolution of Project Management
• Project Management Office (PMO)
• OPM: A System for Value Delivery 
• Projects, Programmes, Portfolios
• Organisational Structures
• Project Management Principles
• Agile 
• Agile Manifesto for Software Development
• Principles Behind the Agile Manifesto
• Agile: The “Far Side” of Adaptive Approaches
• Tailor Projects to Contexts
• Tailor Hybrid Approaches, Processes, Practices and Methods 

Topic B: Strategic Alignment

• PMI Talent Triangle®
• Strategic Alignment and Business Management Skills 
• Organisational Influences 
• Get to Know the External Business Environment 
• Internal Business Environment Factors
• OPAs and EEFs 
• Activity

Topic C: Project Benefits and Value

• Business Value 
• Examine Business Value
• Types of Business Value
• Needs Assessment 
• Business Documents
• Benefit Measurement Methods 
• Project Selection Using Present Value (PV) and Net Present Value (NPV)
• How OKRs Help Deliver Business Value? 
• Incremental Value Delivery

Topic D: Organisational Culture and Change Management

• Change Management
• Manage Organisational Change Impacts on Projects
• Get to Know Organisational Cultures and Styles 
• Risk, Culture and Change in Organisations
• Change Management Framework
• Actions to Support Change 
• Plan for Change

Topic E: Project Governance

• Project Governance
• Governance in Adaptive Projects 
• Governance Board 
• Governance Defines Escalation Procedures 
• Governance and Life Cycles 
• Project Phases
• Apply Governance to Predictive Project Phases 

Topic F: Project Compliance

• Compliance
• Compliance Requirements 
• Compliance Categories Classification 
• Compliance Threats 
• Treat Compliance as a Project Objective
• Best Practice 
• Activity

Lesson 2: Start Project

Topic A: Identify and Engage Stakeholders

• Typical Project Stakeholders
• Stakeholder and Communications Management
• Stakeholder Identification
• Assess Stakeholders
• Create the Stakeholder Register
• Know Your Stakeholders
• Directions of Influence
• Salience Model
• Stakeholder Perceptions
• Capture Stakeholder Feedback and Perceptions
• Plan to Communicate with Stakeholders
• Communication Requirements Analysis
• Communication Methods and Technologies
• Communication Methods
• Communication Challenges and Considerations
• Communication Model
• Stakeholder Engagement Strategy

Topic B: Form the Team

• Create a Collaborative Team Culture
• Project Team Formation  
• Project Manager Role in Adaptive Teams
• Hybrid Team Formation
• Project Team Composition
• Project Team Roles
• Identify Project Resource Requirements
• T-Shaped People and Self-Organising Teams
• Diversity, Equity and Inclusion Standards
• Experts and Expert Judgment
• Focus on Team Strengths
• Team Norms
• PMI® Code of Ethics and Professional Conduct
• Team Charter and Ground Rules
• Team Communication
• Colocated, Virtual or Both?
• Virtual Team Challenges
• Running Virtual Teams
• Address Virtual Team Member Needs

Topic C: Build Shared Understanding

• Seek Consensus for the Project Among the Team and Stakeholders
• Building a Shared Understanding
• Project Vision Statement
• Holistic Understanding of the Project
• How to Create Holistic Understanding of the Project
• Refer to Business Case and Business Needs
• Negotiate and Agree on Project Success Criteria
• Help Everyone Understand the Vision
• Got Agreement on the Project Agreements?
• Project Charter

Topic D: Project Approach

• First, Understand How and Why Approaches Differ
• Tailored Development Approaches
• Project or Product?
• Life Cycle and Development Approach
• Predictive Life Cycle
• Adaptive Life Cycle
• Cadence
• Development Approach and Life Cycle Terminology
• Hybrid Life Cycle and Development Approach
• Hybrid Project Approaches
• What Can Be Tailored?
• Development Approaches
• Assess Complexity
• Suitability Filter
• Scrum
• Scrum Ceremonies
• Agile Ceremonies

Lesson 3: Plan the Project

Topic A: Planning Projects

• Planning Starts with a Project Management Plan
• Project Documents
• Collaborative Planning

Topic B: Scope

• Adaptability and Resilience in Planning
• MVP or MBI?
• Product Roadmap
• Milestones
• Requirements
• Document Requirements
• Requirements Management Plan
• Types of Requirements
• Collect Requirements Process
• Data Gathering
• Represent Data
• Context Diagrams
• Prototyping
• Scope Management Plan
• Project Scope Statement
• Scope Planning
• Create the Work Breakdown Structure (WBS)
• Decompose Work in the WBS
• WBS Dictionary
• Scope Baseline
• Don’t Forget to Plan for Transitions / Handovers
• Scope Planning in Adaptive Environments
• Release and Iteration Planning
• Backlogs
• User Stories, Story Maps, Roadmaps
• Prioritise and Refine the Backlog

Topic C: Schedule

• Schedule Management Plan
• Schedule Management Plan Components
• Start with Benchmarks and Historical Data
• Hybrid Schedules
• Predictive Schedule Planning
• Break Down Project Activities
• Activity Dependency Types
• Precedence Relationships
• Activity Duration Estimate Terminology
• Critical Path Method
• Network Diagram with Date and Dependencies
• Project Schedule
• Schedule Presentation Formats
• Resource Optimisation
• Schedule Compression Techniques
• Schedule Baseline
• Special Intervals
• Schedule Management in Adaptive Environments
• Working with Features
• Agile Release Planning
• Definition of Ready (DoR) and Definition of Done (DoD)
• Reprioritise Sprint / Iteration Backlog
• Hybrid Scheduling Models

Topic D: Resources

• Resource Management Plan
• Assign Resources and Allocate Responsibilities
• Use Resource Calendars
• Responsibility Assignment Tools
• Adaptive Resource Planning
• Filling Resource Needs
• Plan the Procurement Strategy
• Procurement Management Plan
• Procurement Documents
• Formal Procurement Processes
• Source Selection Criteria
• Qualified Vendors
• Contracts
• Types of Contracts
• Components of Contracts

Topic E: Budget

• Budget Planning
• Predictive Budget Planning
• Check with Organisation
• Historical Data
• Project Budget
• Budget Considerations

Topic F: Risks

• Risk
• Project Risks
• Create Risk Strategy
• Define and Refine Risk Management Approach
• Inherent Risk
• Risk Identification Techniques
• Risk Breakdown Structure
• Assess Risks
• Probability and Impact Matrix
• Quantitative Risk Analysis Methods
• Risk Response
• Plan Risk Response
• Risk Response Strategies

Topic G: Quality

• Quality
• Stakeholder and Customer Expectations of Quality
• Quality Management Plan
• Compliance Requirements
• Quality Standards and Regulations
• Discussion
• Quality Metrics, Checklists, and Processes
• Quality Methods for Continuous Improvement

Topic H: Integrate Plans

• Integrating Plans
• Change Control
• Plan for Complexity and Change
• How to Approach Complex Plans?

Lesson 4: Lead the Project Team

Topic A: Craft Your Leadership Skills

• Power Skills
• Guidelines for Developing Inclusive Leadership Competencies
• Leadership Skills and Competencies
• Interpersonal and Team Skills
• Leadership Styles
• Leadership Management
• Servant Leadership
• Adopt a Growth Mindset
• Team-Building
• Balance Team Tone with Sense of Urgency
• Virtual Team Member Engagement
• Virtual Team Best Practice

Topic B: Create a Collaborative Project Team Environment

• Where and How the Team Works?
• “Agile” Space for Hybrid Teams
• Work Information Management Systems
• Information Storage and Distribution  Good Practices
• Standardise Artifacts
• Tailor Artifacts
• Maintain Artifacts
• Version Control

Topic C: Empower the Team

• Empowerment, Unity, Autonomy
• Support Diversity, Equity & Inclusion (DE&I)
• Create Psychological Safety and Embrace Diversity
• Motivational Theories and Approaches
• McGregor’s Theory X and Theory Y
• Uphold Team Charter and Ground Rules
• Use Rewards and Recognition
• Decision-Making
• Display Task Accountability

Topic D: Support Team Member Performance

• Manage and Lead
• Assess Team Member Performance
• Performance Assessment Tasks
• Personality Indicators
• Use Personality Research to Coach Team Members
• Emotional Intelligence
• Empathy
• Social Skills

Topic E: Communicate and Collaborate with Stakeholders

• Monitor Stakeholders  and Their Engagement
• Managing Project Communications
• Reports and Formal Communication
• How to Collaborate?
• Use Information Radiators
• Collaboration Activities
• Communicate and Collaborate to Negotiate
• Meetings
• Stakeholder Engagement Assessment Matrix (SEAM)

Topic F: Training, Coaching and Mentoring

• Foster a Knowledge-Sharing Culture
• How to Acquire Required Competencies?
• Plan for Training, Coaching and Mentoring
• Know the Value of Training, Coaching and Mentoring
• Training, Coaching and Mentoring Discussion
• Elements of Training
• Coach Teams and Individuals in Project Management
• Self-Organising Teams Collaborate and Learn
• Measure Training Outcomes
• Maintain Mentorships

Topic G: Manage Conflict

• Why Conflict Management Matters?
• Causes of Conflict
• Conflict as Part of Team Culture
• How to Handle Conflict?

Lesson 5: Support Project Team Performance 

Topic A: Implement Ongoing Improvements

• Continuous Improvement (CI)
• Kaizen
• Assess Current CI Methods
• Conduct Retrospectives
• Improve Your Improvement Methods
• Update Processes and Standards
• Interactive/Discussion
• Lead with an Improvement Mindset

Topic B: Support Performance

• Project Team Leadership Objectives
• Manage with Objectives, Tolerances, Thresholds
• Optimise Communication
• Use Feedback to Support High Performance
• Support Team Task Accountability
• Show Roles and Responsibilities
• Curate Knowledge as an Asset
• Incorporate Knowledge Transfer Opportunities
• Knowledge Management
• Learn the Right Way to Motivate Your Team
• Continuously Realign Team Efforts with Value Delivery
• Check on Artifact Maintenance

Topic C: Evaluate Project Progress

• Guidelines to Measuring Performance
• Report on Performance
• Schedule Management Tools
• Visualise Performance
• Information Radiators
• Task Board
• Estimate Velocity
• Continuous Flow Approaches
• Budget Challenges
• Earned Value Management (EVM)
• EAC/ETC Analysis
• EVM
• Manage and Lead Resources
• Physical Resource Management
• Update Resource Allocation
• Handle Contract Changes and Disputes
• Quality Management Guidelines
• Quality Audit
• Control Quality Tools
• Control Quality Process
• Data Visualisation
• Data Visualisation Quality Tool
• Ensure Quality of Processes and Product
• Verify Deliverables
• Evaluate and Manage Risk
• Monitor Risks
• Review Reserves
• Risk Register
• Interactive/Discussion
• Manage Compliance as the Highest Priority
• Examine Business Value

Topic D: Manage Issues and Impediments

• Issue or Impediment? Just Solve the Problem
• Risks and Issues
• Issues
• Issue Resolution
• Discover and Solve Impediments Using Scrum
• Remove Impediments
• Discussion

Topic E: Manage Changes

• Interactive and Discussion
• Causes of Project Changes
• Be a Changemaker and a Change Leader
• Monitor the External Business Environment
• Change Requests
• Change Control Systems
• Manage Contract Changes and Resolve Problems
• Contract Change Control System
• Types of Contract Changes
• Legal Concepts When Managing Disputes
• Process, Adjudicate and Communicate Claims
• Update Project Management Plan

Lesson 6: Close the Project Phase 

Topic A: Project/Phase Closure

• Why Projects or Phases Close?
• Transitions
• Transition / Handover Readiness
• Transition / Handover Activities
• Interactive / Activity
• Paying and Closing Contracts
• Finalising Contracts

Topic B: Benefits Realisation

• Early and Long-Term Benefits Realisation
• Benefits Management Plan

Topic C: Knowledge Transfer

• Knowledge Management During Closing
• Conduct Project Retrospective
• Finalise Lessons Learned
• Consolidating Lessons Learned

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