Course information

Administering Cisco Unified Communications Manager Course Outline 

Module 1: Administration Overview

  • Cisco Unified CM Administration Overview
  • Operating System Administration Overview
  • Cisco Unified Serviceability Overview
  • Cisco Unified Reporting Overview
  • Disaster Recovery System Overview
  • Bulk Administration Tool Overview
  • Sign In to Administrative Interfaces
  • Reset the Administrator or Security Password
  • Shut Down or Restart the System

Module 2: Manage Users

  • User Access
  • User Access Configuration Task Flow
  • Disable Inactive User Accounts
  • Set up a Remote Account
  • Manage End Users
  • Manage Application Users

Module 3: Manage Devices

  • Phone Management Overview
  • Phone Button Template
  • Phone Management Tasks
  • Manage Device Firmware
  • Manage Infrastructure Overview
  • Manage Infrastructure Task Flow

Module 4: Manage the System

  • Monitor System Status
  • Alarms
  • Audit Logs
  • Call Home
  • Serviceability Connector
  • Simple Network Management Protocol
  • Services
  • Trace
  • View Usage Records
  • Manage Enterprise Parameters
  • Manage the Server

Module 5: Manage Reports

  • Serviceability Reports Archive
  • Cisco Serviceability Reporter Configuration Task Flow
  • Consolidated Data Reporting
  • System Requirements
  • UI Components
  • Supported Reports
  • Diagnostics and Reporting Overview
  • Diagnostics and Reporting Configuration Task Flow

Module 6: Manage Security

  • Manage SAML Single Sign-On
  • Manage Certificates
  • Manage Bulk Certificates
  • Manage IPSec Policies
  • Manage Credential Policies

Module 7: IP Address, Hostname, and Domain Name Changes

  • Pre-Change Tasks and System Health Checks
  • IP Address and Hostname Changes
  • Domain Name and Node Name Changes
  • Post Change Tasks and Verification
  • Troubleshooting Address Change Issues

Module 8: Disaster Recovery

  • Back Up the System
  • Restore
  • Restore Task Flow
  • Data Authentication
  • Alarms and Messages
  • License Reservation
  • Restore Interactions and Restrictions

Module 9: Troubleshooting

  • Troubleshooting Overview
  • Troubleshooting Tools
  • Opening a Case with TAC

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Who should attend this Administering Cisco Unified Communications Manager Course?

The Administering Cisco Unified Communications Manager Training Course is designed for professionals responsible for deploying and managing Cisco Unified Communications Manager (CUCM) solutions. This Cisco Training is essential for those aiming to enhance their skills in configuring and administering voice and video communication systems. Here are the professionals who can benefit from attending this Cisco Training :

  • Network Administrators
  • Unified Communications Specialists
  • Network Engineers
  • System Engineers
  • Telecommunications Managers and Technicians
  • VoIP Engineers
  • Network Administrators

Prerequisites of the Administering Cisco Unified Communications Manager Course

There are no formal prerequisites to attend this Administering Cisco Unified Communications Manager Training Course. However, delegates should be familiar with basic networking concepts, IP, and VoIP technologies.

Administering Cisco Unified Communication Manager Course Overview

The Administering Cisco Unified Communications Manager (ACUCM) Training Course is specifically designed for professionals who aim to manage and configure a Cisco Unified Communications solution. This Cisco Certification focuses on Cisco Unified Communications Manager (CUCM), the call routing and signalling component of the Cisco Unified Communications software.

The benefits of the ACUCM Training Course are manifold, particularly for IT professionals working in communications management. Firstly, it provides in-depth knowledge and practical skills in managing Cisco's Unified Communications Manager, an essential tool for modern communication networks.

Attending The Knowledge Academy's 3-day Administering Cisco Unified Communications Manager Training Course offers specific benefits to delegates. It enhances their career prospects by providing them with a specialised skill set that is highly sought after in the IT and communications industry. The Cisco Certification obtained upon completion of the course is a testament to their expertise in managing Cisco Unified Communications solutions, making them valuable assets to current or potential employers.

Course Objectives

  • To gain an in-depth understanding of Cisco Unified Communications Manager's architecture, features, and functionalities
  • To develop the skills necessary to configure, manage, and troubleshoot CUCM
  • To learn to effectively identify and resolve common issues within the CUCM environment, enhancing system reliability and performance
  • To apply theoretical knowledge in practical scenarios, gaining hands-on experience in managing a real-time communications system
  • To prepare for relevant Cisco Certifications online, demonstrate expertise in Unified Communications solutions

This Cisco Certification not only provides theoretical knowledge but also emphasises practical application, preparing delegates for real-world challenges and enhancing their professional capabilities in the ever-evolving field of IT communications.  

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What’s included in this Administering Cisco Unified Communications Manager Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Administering Cisco Unified Communications Manager Certificate
  • Digital Delegate Pack

Why choose us

Our Hamilton City venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hamilton is the most populous city situated in the North Island of New Zealand. Hamilton homes around 154,000 people making it the fourth most populous country in New Zealand. Education and Research play a huge part in Hamilton’s economy. The city is home to around 40,000 higher education students and 1,000 PhD qualified scientists. There are three main universities in Hamilton, the University of Waikato, Waikato Institute of Technology and Te Wananga o Aotearoa. As well as the higher education, Hamilton is also home to a number of Kura Kaupapa Maori schools which offer education in the Maori language. The University of Waikato is a comprehensive university in Hamilton. The University was established in 1964 and was the first university in New Zealand be designed from scratch. The university houses around 10,000 students who can study a variety of subjects, such as Arts, Social Sciences, Computing and Mathematical Science, Education, Law and Engineering. The University of Waikato produced many notable alumni such as Nathan Cohen who is a two time world champion and Olympic champion in rowing. The Waikato Institute of Technology has around 20,000 students. The institute offers students 10 degree programs, 35 diplomas and 12 postgraduate qualifications. The Waikato Institute of Technology has three campuses in Hamilton, which all specialise in various areas, such as engineering, science, technology, sport, health and tourism. The institute works closely with employers to ensure students are work ready when they leave the institution. Te Wananga o Aoteraroa is a specialised university that focus of giving a positive learning experience to students who have previously had negative experiences with the education system. The University if a Maori led institute and focus strongly on Maori traditions and values. Te Wananga o Aotearoa is currently one of the largest tertiary education providers in New Zealand. The Institute caters to around 35,000 students each year and has more than 100 sites. Te Wananga o Aotearoa was established in 1983 to provide education for students whose needs are not being met in mainstream education. 

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Address

The Knowledge Academy Hamilton City

Hamilton,

3240,

New Zealand

T: +64 98874342

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Cisco Training | Administering Cisco Unified Communications Manager Training in Hamilton City. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Cisco Training | Administering Cisco Unified Communications Manager Training in Hamilton City, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Cisco Training | Administering Cisco Unified Communications Manager Training in Hamilton City. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Cisco Training | Administering Cisco Unified Communications Manager Training in Hamilton City sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Leverage benefits offered from a certification that fits your unique business or project needs

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Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

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Cisco Training | Administering Cisco Unified Communications Manager Training in Hamilton City FAQs

Cisco Unified Communications Manager (CUCM) is a comprehensive call processing system developed by Cisco for enterprises. It provides integrated voice, video, messaging, mobility, and conferencing solutions, offering seamless communication across various platforms and devices. This system is highly scalable and designed to meet the needs of modern businesses.
Several Cisco certifications cover CUCM, including Cisco Certified Network Associate (CCNA) Collaboration, Cisco Certified Network Professional (CCNP) Collaboration, and Cisco Certified Internetwork Expert (CCIE) Collaboration. These certifications equip professionals with the knowledge and skills to manage and deploy Cisco's Unified Communications solutions.
There are no formal prerequisites to attend this Administering Cisco Unified Communications Manager Training Course. However, delegates should be familiar with basic networking concepts, IP, and VoIP technologies.
Exams like the 300-070 CIPTV1 and 300-075 CIPTV2 focus on CUCM for the CCNP Collaboration certification. These exams test your skills in configuring and troubleshooting Cisco IP Telephony and Video solutions, including CUCM.
Yes, The Knowledge Academy offers a range of official training courses for CUCM, including the Implementing Cisco Collaboration Core Technologies (CLCOR) course.
In addition to official training, you can access online documentation, study guides, and practice labs. The Knowledge Academy offers additional resources, such as eBooks, webinars, and hands-on lab environments, to enhance your preparation.
After obtaining a CUCM Certification, you can pursue job roles such as Unified Communications Engineer, Network Engineer, Collaboration Engineer, and VoIP Engineer. These roles are in high demand in industries that rely on efficient communication systems.
CUCM-related certifications, such as CCNA and CCNP Collaboration, are valid for three years. After this period, recertification is required to ensure your skills remain up to date with the latest technologies.
For the CUCM exam, you should focus on skills related to IP telephony, call control, video and voice integration, troubleshooting, and managing CUCM environments. Practical experience with configuring and deploying CUCM is highly recommended.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking CUCM Certification.
The training fees for Administering Cisco Unified Communications Managerin Hamilton City starts from NZD5995
The Knowledge Academy is the Leading global training provider for Administering Cisco Unified Communications Manager.
Please see our Cisco Training courses available in Hamilton City
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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