Course information

Interpersonal Skills Training​ Course Outline

Module 1: Introduction to Interpersonal Skills

  • Importance of Interpersonal Skills
  • Identifying Key Elements of Effective Communication
  • Recognising Different Communication Styles
  • Building Rapport in Professional and Personal Relationships

Module 2: Verbal Communication Skills

  • Speaking Clearly and Confidently
  • Active Listening Techniques
  • Giving and Receiving Feedback Effectively
  • Using Positive Language for Better Impact

Module 3: Non-Verbal Communication Skills

  • Understanding Body Language Cues
  • Role of Eye Contact in Communication
  • Managing Facial Expressions Appropriately
  • Using Gestures and Posture to Convey Messages

Module 4: Emotional Intelligence

  • Recognising and Managing Your Emotions
  • Understanding the Emotions of Others
  • Developing Empathy and Compassion
  • Building Emotional Resilience in Challenging Situations

Module 5: Conflict Resolution

  • Identifying the Causes of Conflict
  • Using Effective Negotiation Techniques
  • Managing Disagreements Constructively
  • Achieving Win-Win Solutions

Module 6: Assertiveness and Confidence

  • Understanding Assertiveness versus Aggressiveness
  • Expressing Your Needs and Desires Clearly
  • Setting Boundaries Without Conflict
  • Developing Self-Confidence in Communication

Module 7: Teamwork and Collaboration

  • Recognising the Importance of Teamwork in Professional Settings
  • Effective Team Communication Strategies
  • Encouraging Inclusivity and Participation in Group Work
  • Building Trust and Mutual Respect in Teams

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Who should attend this Interpersonal Skills Training Course?

The Interpersonal Skills Training Course is designed to equip delegates with the skills and knowledge necessary to communicate effectively and build strong interpersonal relationships in various personal and professional settings. This training course can be beneficial to a variety of professionals, including:

  • Business Professionals
  • Team Leaders and Managers
  • Customer Service Representatives
  • Sales and Marketing Professionals
  • Project Managers
  • Educators and Trainers
  • Human Resource Personnel

Prerequisites of the Interpersonal Skills Training Course

There are no formal prerequisites for this Interpersonal Skills Training Course.

Interpersonal Skills Training Course Overview

Interpersonal Skills are crucial for effective communication and relationship building in both personal and professional settings. This training course aims to enhance your ability to interact positively with others, fostering collaboration and understanding. Mastering these skills is essential for achieving success making it a valuable asset for anyone looking to improve their social dynamics and professional relationships.

Proficiency in Interpersonal Skills is vital for professionals across various fields, including Managers, Team Leaders, Customer Service Representatives, and HR personnel. These skills facilitate better teamwork, conflict resolution, and customer satisfaction, ultimately leading to improved organisational performance. By mastering interpersonal skills, professionals can enhance their ability to influence, persuade, and build strong, lasting relationships within their teams and with clients.

This 1-day training course offered by The Knowledge Academy provides delegates with practical tools and techniques to enhance their interpersonal skills. Participants will engage in interactive sessions, role-plays, and group discussions to develop their communication, empathy, and conflict resolution abilities. By the end of the course, delegates will be equipped with the knowledge and confidence to apply these skills effectively in their workplace, leading to improved collaboration and productivity.

Course Objectives

  • To enhance verbal and non-verbal communication skills
  • To develop active listening techniques
  • To improve conflict resolution and negotiation skills
  • To foster empathy and emotional intelligence
  • To build strong, positive relationships with colleagues and clients
  • To increase influence and persuasion abilities

After completing this course, delegates will receive a certificate recognising their enhanced interpersonal skills. This certification is a testament to their commitment to personal and professional development, making them valuable assets to any organisation. Delegates wish to learn more about the essence of effective communication, can avail of The Knowledge Academy’s vast range of Communication Skills Courses.

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What’s included in this Interpersonal Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Communication and Interpersonal Skills Certificate
  • Digital Delegate Pack

Why choose us

Our Hamilton City venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hamilton is the most populous city situated in the North Island of New Zealand. Hamilton homes around 154,000 people making it the fourth most populous country in New Zealand. Education and Research play a huge part in Hamilton’s economy. The city is home to around 40,000 higher education students and 1,000 PhD qualified scientists. There are three main universities in Hamilton, the University of Waikato, Waikato Institute of Technology and Te Wananga o Aotearoa. As well as the higher education, Hamilton is also home to a number of Kura Kaupapa Maori schools which offer education in the Maori language. The University of Waikato is a comprehensive university in Hamilton. The University was established in 1964 and was the first university in New Zealand be designed from scratch. The university houses around 10,000 students who can study a variety of subjects, such as Arts, Social Sciences, Computing and Mathematical Science, Education, Law and Engineering. The University of Waikato produced many notable alumni such as Nathan Cohen who is a two time world champion and Olympic champion in rowing. The Waikato Institute of Technology has around 20,000 students. The institute offers students 10 degree programs, 35 diplomas and 12 postgraduate qualifications. The Waikato Institute of Technology has three campuses in Hamilton, which all specialise in various areas, such as engineering, science, technology, sport, health and tourism. The institute works closely with employers to ensure students are work ready when they leave the institution. Te Wananga o Aoteraroa is a specialised university that focus of giving a positive learning experience to students who have previously had negative experiences with the education system. The University if a Maori led institute and focus strongly on Maori traditions and values. Te Wananga o Aotearoa is currently one of the largest tertiary education providers in New Zealand. The Institute caters to around 35,000 students each year and has more than 100 sites. Te Wananga o Aotearoa was established in 1983 to provide education for students whose needs are not being met in mainstream education. 

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Address

The Knowledge Academy Hamilton City

Hamilton,

3240,

New Zealand

T: +64 98874342

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Interpersonal Skills Training Course in Hamilton City. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Interpersonal Skills Training Course in Hamilton City, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Interpersonal Skills Training Course in Hamilton City. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Interpersonal Skills Training Course in Hamilton City sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Interpersonal Skills Training Course in Hamilton City FAQs

Interpersonal Skills are the abilities that enable effective communication and interaction with others. They include verbal and non-verbal communication, empathy, listening, negotiation, and conflict resolution, essential for building relationships and working collaboratively.
Interpersonal Skills are crucial for effective communication, fostering teamwork, resolving conflicts, and building strong relationships. They enhance collaboration, boost productivity, and create a positive work environment, ultimately contributing to personal and professional success.
Taking the Interpersonal Skills Course enhances communication, teamwork, and conflict resolution abilities. It boosts emotional intelligence, builds stronger relationships, and increases workplace effectiveness, leading to better career opportunities and personal growth. Ideal for professional and personal development.
There are no formal prerequisites for this course.
This Interpersonal Skills Course is ideal for professionals seeking to enhance their communication, teamwork, and conflict resolution abilities, including Managers, Team Leaders, Customer Service Representatives, and anyone aiming to improve their workplace relationships and overall effectiveness.
This course is a 1-day training course during which delegates participate in intensive learning sessions that cover various course topics.
Yes, the Knowledge Academy offers support via phone & email before attending, during, and after the course.
Yes, upon completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.
This course stands out with its practical focus, expert-led sessions, and personalised feedback. It emphasises real-world application, interactive learning, and tailored strategies to enhance communication, conflict resolution, and relationship-building skills in diverse settings.
Completing this course enhances communication, conflict resolution, and teamwork abilities, leading to improved workplace relationships, increased job performance, and better leadership opportunities, ultimately fostering career growth and professional development.
The Knowledge Academy in Hamilton City stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Interpersonal Skills Training Coursein Hamilton City starts from NZD1995
The Knowledge Academy is the Leading global training provider for Interpersonal Skills Training Course.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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