Course information

ITIL® 4 Practitioner Continual Improvement Training Course Outline

Module 1: Introduction to Continual Improvement

  • Key Concepts
  • Purpose and Benefits
  • Success Factors and Key Metrics
  • Key Terms or Concepts

Module 2: Value Streams and Processes

  • Processes of the Practice
  • Inputs and Outputs
  • Key Activities
  • Integrate the Practice in the Organisation’s Value Streams

Module 3: Organisations and People

  • Roles and Competences of the Practice
  • Responsibilities of the Key Roles of the Practice
  • Position the Practice in the Organisational Structure

Module 4: Information and Technology

  • Information and Technology Support and Enable the Practice
  • Activities Have HIGH Dependency on Automation Tools
  • Learn Tips and Recommendations

Module 5: Partners and Suppliers

  • Understand the and Suppliers in the Practice Role of Partners
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice

Module 6: Continual Improvement Capability Development

  • ITIL Capability Model
  • ITIL Guiding Principles

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Who should attend ITIL® 4 Practitioner Continual Improvement Course?

This ITIL® 4 Practitioner Continual Improvement Course is specifically designed for professionals who are committed to driving operational excellence and value creation within their organisations through continuous improvement practices. It is highly beneficial for:

  • IT Support Members
  • Enterprise Architects
  • Project Managers
  • Quality Assurance Managers
  • Project Coordinators
  • Business Leaders Executives
  • IT Operations Leaders

Prerequisites for ITIL® 4 Practitioner Continual Improvement Course

To attend this ITIL® 4 Practitioner Continual Improvement Course, candidates should possess a basic understanding of ITIL® 4 principles and have completed the ITIL® 4 Foundation certification.

ITIL® 4 Practitioner Continual Improvement Training Course Overview

ITIL® 4 Practitioner Continual Improvement Training focuses on the systematic approach to enhance services and operations within an organisation. Its importance lies in providing a structured framework for organisations to adapt and thrive in a rapidly changing business environment, ensuring they remain competitive and relevant. This training offers the benefit of streamlined processes, improved efficiency, and the ability to deliver higher value to customers. It enhances their understanding of best practices in service management, equipping them with skills to drive and manage change effectively. This training opens up career opportunities by validating their expertise in a globally recognised framework, making them valuable assets to their current or prospective employers.

In this 1-day ITIL® 4 Practitioner Continual Improvement Training, delegates will embark on a comprehensive journey to master the principles and processes of continual improvement within the IT service management domain. This course is meticulously designed to provide participants with an in-depth understanding of how to identify and implement improvement initiatives that align with business objectives, enhance service delivery, and foster an environment of continuous growth and innovation. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course objectives:

  • To identify improvement opportunities in IT service management
  • To apply ITIL® guiding principles in real-world scenarios
  • To integrate continual improvement with organisational value streams
  • To leverage technology and automation for process enhancement
  • To collaborate effectively with partners and suppliers for optimisation
  • To develop a robust continual improvement strategy and roadmap

After attending this training, delegates will be equipped with the knowledge and skills to drive significant improvements in their organisations. They will be able to effectively analyse current business processes, identify areas for enhancement, and apply the ITIL® 4 framework to implement changes that lead to operational excellence and increased customer satisfaction.

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What's included in this ITIL® 4 Practitioner Continual Improvement Course?

  • ITIL® 4 Practitioner Continual Improvement Examination
  • World-Class Training from Experienced ITIL® Instructors
  • ITIL® 4 Practitioner Continual Improvement Certificate
  • Digital Delegate Pack

ITIL® 4 Practitioner Continual Improvement Exam Information

The ITIL® 4 Practitioner Continual Improvement Exam evaluates your understanding and application of the ITIL® 4 framework specifically in the context of continual improvement. The following information provides insight into the structure of the ITIL® 4 Practitioner Continual Improvement exam.

  • Question Type: Multiple-Choice
  • Total Questions: 20
  • Total Marks: 20 Marks
  • Pass Marks: 65%, or 13/20 Marks
  • Duration: 30 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Christchurch venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Christchurch is the largest city in the south island of New Zealand and has a population of around 350,000. Christchurch has several educational institutes including primary, secondary, college and Universities. Christchurch is home to Burnside High School which is the fourth largest school in New Zealand, and houses over 2,500 students. Cashmere High School is also another large secondary school. Another secondary school of similar size is Papanui High School. Christchurch is very well known for its traditional schools, for example, St Thomas of Canterbury College and St Andrew’s College. Christchurch has a number of Universities and Institutes located in or around the city. The University of Canterbury is New Zealand’s second oldest University. The University was founded in 1873 and became the second institution in New Zealand to offer tertiary level education. The University of Canterbury offers degrees in various departments such as, Social Work, Fine Arts, Education and Sports Coaching. The University currently has around 14,900 students in attendance, with 10,000 undergraduates and 2000 post graduates. Another institute located in Christchurch is the Christchurch Polytechnic Institute of Technology which provides students with full and part time education in technologies and trade. Christchurch Polytechnic Institute of Technology is the largest institute on the island to offer Applied Sciences. The University has around 25,000 full and part time students in attendance. The University offers degrees in departments such as: Music Arts, Nursing, Applied Science and Information Technology. The University Of Otago Christchurch School Of Medicine is also located in Christchurch and is one of three schools that make up the University of Otago and is primarily based at Christchurch Hospital. The University of Otago Christchurch School Of Medicine was established in 1924 and became a clinical school in 1973. The school is linked with the University Of Otago Dunedin School Of Medicine, where students can choose to study their final year there.

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Address

Pavilions Hotel Church
42 Papanui Rd
Merivale
Christchurch
8014

T: +64 98874342

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner Continual Improvement Training in Christchurch. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner Continual Improvement Training in Christchurch, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Practitioner Continual Improvement Training in Christchurch. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Practitioner Continual Improvement Training in Christchurch sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® 4 Practitioner Continual Improvement Training in Christchurch FAQs

We are able to provide support via phone & email prior to attending, during and after the course.
This course is [ 1 ] day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Practitioner Continual Improvement Trainingin Christchurch starts from NZD2995
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner Continual Improvement Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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