Course information

ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Outline

Module 1: Introduction to the CAI Practices

  • Processes and Value Streams of the Collaborate, Assure and Improve Practices
  • Information is Exchanged Between the Collaborate, Assure and Improve Practices

Module 2: Introduction to Relationship Management

  • Key Concepts of the Relationship Management Practice 
    • Purpose
    • Success Factors and Key Metrics
    • Key Terms or Concepts

Module 3: Introduction to Supplier Management

  • Key Concepts of the Supplier Management Practice 
    • Purpose
    • Practice Success Factors and Key Metrics
    • Key Terms or Concepts

Module 4: Introduction to Service Level Management

  • Key Concepts of the Service Level Management Practice 
    • Purpose
    • Success Factors and Key Metrics
    • Key Terms or Concepts

Module 5: Introduction to Continual Improvement

  • Key Concepts of the Continual Improvement Practice 
    • Purpose
    • Success Factors and Key Metrics
    • Key Terms or Concepts

Module 6: Introduction to Information Security Management

  • Key Concepts of the Information Security Management Practice 
    • Purpose
    • Success Factors and Key Metrics
    • Key Terms or Concepts

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Who Should Attend ITIL® 4 Specialist Collaborate, Assure and Improve Training?

This ITIL® 4 Specialist Collaborate, Assure and Improve Training is designed for professionals seeking to deepen their understanding and application of advanced ITIL® practices. It is particularly beneficial for:

  • IT Service Managers.
  • Quality Assurance Managers.
  • Change Managers
  • IT Operations Managers.
  • Process Improvement Consultants.
  • Service Desk Managers.
  • IT Project Managers.
  • Business Relationship Managers.

Prerequisites for ITIL® 4 Specialist Collaborate, Assure and Improve Training

There are no formal prerequisites for attending this ITIL® 4 Specialist Collaborate, Assure and Improve Training.

ITIL® 4 Specialist Collaborate, Assure and Improve Training Course Overview

ITIL® 4 Specialist Collaborate, Assure and Improve module offers an in-depth exploration of advanced practices within IT service management, focusing on collaboration, assurance, and continual improvement. Its significance lies in its ability to enhance operational efficiency, streamline service delivery, and foster a culture of continuous improvement within organisations. This training promotes more effective and agile processes, leading to improved service quality and customer satisfaction. Individuals benefit by gaining specialised knowledge and skills that increase their proficiency in managing and optimising services, making them invaluable assets to their teams. This certification training opens doors to career advancement opportunities in the ITIL® and IT service management fields, positioning individuals for leadership roles in service improvement initiatives.

In this 3-day's ITIL® 4 Specialist Collaborate, Assure and Improve Training, delegates will embark on a journey through the core components of the ITIL® 4 Specialist Collaborate, Assure, and Improve module. They will gain a deep understanding of the processes, value streams, and information exchanges that underpin effective collaboration, assurance, and improvement practices within IT service management. The course will cover the foundational concepts of relationship management, offering insights into its purpose, success factors, and key metrics. This training will be conducted by our highly professional and skilled trainer, who has years of experience in teaching.

Course Objectives

  • To comprehend and apply key concepts of relationship management practice.
  • To identify and utilise success factors, metrics in relationship management.
  • To gain expertise in supplier management for enhancing external partnerships.
  • To adeptly negotiate and manage service levels for optimum performance.
  • To adopt and implement continual improvement strategies for service enhancements.
  • To safeguard information security and ensure comprehensive data integrity management.

After attending this ITIL® 4 Specialist Collaborate, Assure and Improve Training, delegates will be able to streamline processes and value streams, enhancing the exchange of information across different IT service management practices. They will also be able to manage service levels, applying key success factors and metrics to measure and improve service quality.

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What's included in this ITIL® 4 Specialist Collaborate, Assure and Improve Training?

  • ITIL® 4 Specialist Collaborate, Assure and Improve Training Examination.
  • World-Class Training from Experienced ITIL® Instructors.
  • ITIL® 4 Specialist Collaborate, Assure and Improve Training Certificate.
  • Digital Delegate Pack.

ITIL® 4 Specialist Collaborate, Assure and Improve Exam Information

The ITIL® 4 Specialist Collaborate, Assure and Improve Exam designed for IT professionals who wish to demonstrate their expertise in fostering collaboration, ensuring quality assurance, and driving continuous improvement within the context of IT service management. The following information provides insight into the structure of the ITIL® 4 Specialist Collaborate, Assure and Improve Exam.

  • Question Type: Multiple-Choice
  • Total Questions: 60
  • Total Marks: 60 Marks
  • Pass Marks: 65%, or 39/60 Marks
  • Duration: 90 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Auckland venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Auckland is located in the North Island of New Zealand and is the largest area in the country. The population in Auckland is around 1,414,000 which makes up 31% of the entire countries population. Auckland was ranked 9th in the ‘World’s Most Liveable Places’ study in 2015. Auckland’s urban area has around 340 primary schools, 80 secondary schools and 29 combined schools catering for nearly 250,000 people. Auckland is also home to Rangitoto College which is the largest school in New Zealand housing over 3065 students. Auckland is home to some of the largest Universities in New Zealand and is renowned for its overseas language education, with a huge amount of foreign students choosing to study there. Some of the most acclaimed Universities in Auckland are: University of Auckland, Auckland University of Technology, Massey University, Manukau Institute of Technology and Unitec New Zealand. The University of Auckland is the largest and highest ranked university in the country. The University of Auckland was founded in 1883 and is made up of over 8 faculties and houses more than 40,000 students. The University of Auckland offers students various areas of study, such as Faculty of Arts, Business School, Faculty of Science and Faculty of Medical and Health Sciences. Massey University is another university situated in Auckland, Massey University houses over 35,000 students with 17,000 of those being distance learning students. Massey University is the only university in New Zealand that offers degrees in nanoscience, veterinary medicine and aviation. Massey University was established in 1927 and has links with the USA, Australia, Canada and Britain. The Unitec Institute of Technology is the largest institute of technology in Auckland and has over 16,000 students. The Institute was established in 1976. The Institute offers students degree programs in arts, business and technical subjects at bachelors, masters and doctoral level. The Manukau Institute of Technology was established in 1970 and houses over 25,000 students. The Manakau Institute of Technology offers students areas of study such as; Hospitality, Computing & IT, English Language, Engineering and Sport. The Manakau Institute of Technology has close connections with other institutes such as; University of Auckland, Te Wananga o Aotearoa and the Unitec Institute of Technology. 

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Address

Level 2, Regus Building, 6 Clayton Street

T: +64 98874342

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist Collaborate, Assure And Improve Training in Auckland. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist Collaborate, Assure And Improve Training in Auckland, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Specialist Collaborate, Assure And Improve Training in Auckland. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Specialist Collaborate, Assure And Improve Training in Auckland sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® 4 Specialist Collaborate, Assure And Improve Training in Auckland FAQs

The Knowledge Academy will provide support via phone & email prior to attending, during and after the course.
This course is 3 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Specialist Collaborate, Assure and Improve Training Coursein Auckland starts from NZD3995
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist Collaborate, Assure and Improve Training Course.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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ITIL 4 Practice Manager: Collaborate, Assure and Improve Bundle

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Total without package:  NZD11285

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