Course information

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Outline

Module 1: Incident Management

  • Introduction to Incident Management
  • Value Streams and Processes
  • Organisations and People
  • Partners and Suppliers
  • Incident Management Capability Development

Module 2: Service Desk  

  • Key Concepts of the Service Desk
  • Processes of the Practice
  • Roles and Competencies of the Practice
  • How does Information and Technology Support and Enable the Practice?
  • Role of Partners and Suppliers in the Practice​
  • ITIL Capability Model Used to Develop the Practice​
  • Recommendations for The Practice Success​

Module 3: Problem Management

  • Introduction to Problem Management
  • Value Streams and Processes
  • Organisation and People
  • Information and Technology
  • Partners and Suppliers
  • Problem Management Capability Development

Module 4: Service Request Management

  • Key Concepts of Service Management
  • Value Streams and Processes
  • Organisation and People
  • Role of Information and Technology Support
  • Role of Partners and Suppliers in the Practice​
  • Service Request Management Capability Development

Module 5: Monitoring and Event Management

  • Introduction to Monitoring and Event Management  
  • Value Stream and Processes
  • Organisations and People
  • Information and Technology
  • Partners and Suppliers
  • Monitoring and Event Management Capability Development

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Who should attend this ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course?

The ITIL® 4 Specialist: Monitor, Support, and Fulfil training course is designed for individuals and professionals who have a role or interest in IT service management. This ITIL Certification Course can be beneficial for a wide range of professionals, including:

  • IT Support Specialists
  • IT Managers
  • Service Desk Managers
  • Incident Managers
  • Problem Managers
  • Change Managers
  • Service Level Managers

Prerequisites of the ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course

To undertake the ITIL® 4 Specialist: Monitor, Support, and Fulfil training, the delegates should possess a fundamental grasp of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation certification.

ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course Overview

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course is a specialised course designed to equip IT professionals with the knowledge and skills required to effectively monitor, support, and fulfil IT services in alignment with the ITIL 4 framework. In today's dynamic IT environment, where organisations rely on robust and reliable IT services to support their business operations, this ITIL Course is imperative.

IT Managers, Service Desk Managers, Support Analysts, and anyone responsible for monitoring and supporting IT services should prioritise participating in the ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of service monitoring, incident management, problem management, and service desk operations.

This 3-day ITIL Certification training course by The Knowledge Academy covers a wide range of topics, including service monitoring techniques, incident and problem management processes, service request fulfilment, and service desk operations. Participants will learn how to effectively monitor service performance, respond to incidents and problems, fulfil service requests, and ensure customer satisfaction.

Course Objectives 

  • To provide a comprehensive understanding of incident management and its importance
  • To equip participants with the essential knowledge and skills for service desk operations
  • To explore the intricacies of problem management and its role in service continuity
  • To highlight the significance of service request management in enhancing user experience
  • To introduce participants to the world of monitoring and event management in IT environments
  • To impart expertise on the optimisation of monitoring and event management for better service outcomes

Upon completion of the ITIL Certification Course, participants will be equipped with the knowledge, skills, and confidence needed to monitor, support, and fulfil IT services effectively. They will be better prepared to respond to incidents and problems, fulfil service requests, and ensure customer satisfaction, ultimately contributing to improved service quality and organisational success.

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What's Included in this ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course?

  • ITIL® 4 Specialist: Monitor, Support, and Fulfil Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: Monitor, Support, and Fulfil Certificate
  • Digital Delegate Pack

ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam Information

The ITIL® 4 Specialist: Monitor, Support, and Fulfil Exam focuses on evaluating candidates' expertise in monitoring, supporting, and fulfilling IT service delivery and support processes. This exam assesses proficiency in implementing best practices to ensure the continuous monitoring and improvement of IT services, optimising support mechanisms, and fulfilling service requests in alignment with ITIL® 4 principles and frameworks.

  • Question Type: Multiple Choice 
  • Total Questions: 60 
  • Total Marks: 60 Marks 
  • Pass Mark: 65% or 39/60 Marks 
  • Duration: 1 hour and 30 minutes 
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Hamilton City venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Hamilton is the most populous city situated in the North Island of New Zealand. Hamilton homes around 154,000 people making it the fourth most populous country in New Zealand. Education and Research play a huge part in Hamilton’s economy. The city is home to around 40,000 higher education students and 1,000 PhD qualified scientists. There are three main universities in Hamilton, the University of Waikato, Waikato Institute of Technology and Te Wananga o Aotearoa. As well as the higher education, Hamilton is also home to a number of Kura Kaupapa Maori schools which offer education in the Maori language. The University of Waikato is a comprehensive university in Hamilton. The University was established in 1964 and was the first university in New Zealand be designed from scratch. The university houses around 10,000 students who can study a variety of subjects, such as Arts, Social Sciences, Computing and Mathematical Science, Education, Law and Engineering. The University of Waikato produced many notable alumni such as Nathan Cohen who is a two time world champion and Olympic champion in rowing. The Waikato Institute of Technology has around 20,000 students. The institute offers students 10 degree programs, 35 diplomas and 12 postgraduate qualifications. The Waikato Institute of Technology has three campuses in Hamilton, which all specialise in various areas, such as engineering, science, technology, sport, health and tourism. The institute works closely with employers to ensure students are work ready when they leave the institution. Te Wananga o Aoteraroa is a specialised university that focus of giving a positive learning experience to students who have previously had negative experiences with the education system. The University if a Maori led institute and focus strongly on Maori traditions and values. Te Wananga o Aotearoa is currently one of the largest tertiary education providers in New Zealand. The Institute caters to around 35,000 students each year and has more than 100 sites. Te Wananga o Aotearoa was established in 1983 to provide education for students whose needs are not being met in mainstream education. 

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Address

The Knowledge Academy Hamilton City

Hamilton,

3240,

New Zealand

T: +64 98874342

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Hamilton City. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Hamilton City, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Hamilton City. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Hamilton City sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ITIL® Certification Training | ITIL® 4 Specialist: Monitor, Support, And Fulfil Training Course in Hamilton City FAQs

The ITIL®4 Specialist: Monitor, Support, And Fulfil Course focuses on advanced techniques for monitoring, supporting, and fulfilling IT services in alignment with ITIL® 4 principles. It delves into optimising service delivery processes to ensure efficient and effective IT operations.
This training equips participants with the skills to enhance service monitoring, support, and fulfilment capabilities, leading to improved service quality, reduced downtime, and increased customer satisfaction. It also prepares individuals for ITIL® 4 Specialist certification, enhancing career prospects.
To undertake this training, the delegates should possess a fundamental grasp of ITIL® 4 concepts and ideally have completed the ITIL® 4 Foundation Certification.
IT professionals involved in service management, operations, support, and fulfilment roles will benefit from this course. It is suitable for Service Managers, Service Desk Managers, Incident Managers, Problem Managers, and IT support staff seeking to advance their skills in IT service delivery.
This course includes comprehensive training modules covering ITIL principles, practices, and processes. It may incorporate interactive lectures, case studies, practical exercises, and mock exams to reinforce learning and prepare participants for certification exams.
You'll gain skills in monitoring IT services, providing effective support, managing service requests, and fulfilling user needs, enhancing overall IT service management efficiency.
Yes, support is often provided throughout the ITIL Certification Course. This may include access to instructors or mentors for clarification of concepts, assistance with course materials, and guidance on exam preparation strategies.
Upon completing this training, participants can pursue various career opportunities in IT service management, including roles such as IT Service Manager, Service Desk Manager, Incident Manager, Problem Manager, and IT Support Specialist.
First, complete the ITIL® 4 Foundation certification. Then, register for The Knowledge Academy’s accredited training course for the MSF module. Study diligently, use practice tests to gauge readiness, and schedule your examination through an authorised examination centre.
Yes, delegates will receive a certificate upon successfully completing this course.
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ITIL 4 Specialist: Monitor, Support, And Fulfil Certification.
The exam consists of 60 multiple-choice questions, assessing your understanding of monitoring, support, and fulfilment practices within IT service management.
The training fees for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Coursein Hamilton City starts from NZD3995
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Monitor, Support, and Fulfil Training Course.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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ITIL 4 Practice Manager: Monitor, support and fulfill Bundle

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Total without package:  NZD11285

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