Course information

Dealing with Difficult People Course Outline

Module 1: Introduction to Dealing with Difficult People

  • What is Conflict?
  • Types of Conflict Events
  • What are Difficult People?
  • Types of Difficult People
  • Methods of Dealing with Conflict

Module 2: Skills Needed in Conflict Resolution

  • How to Implement Conflict Resolution Methods
  • Behaviours Needed for Conflict Resolution
  • Conflict Resolution Approaches – Win/Win Vs Compromise
  • Responses to Conflict
  • Converting Conflict Into Opportunity

Module 3: Assertive Behaviour with Difficult People

  • Assertive Behaviour
  • Non-assertive Behaviour
  • Aggressive Behaviour
  • Benefits of Being Assertive
  • Working Towards Solving the Problem, not Attacking the Person
  • Being Assertive in Different Types of Conflict Situations
  • Why Does Conflict Arises?

Module 4: Effective Communication Techniques

  • Non-verbal Communication
  • Listening is Key
  • Tips for Approaching and Communicating with Difficult People

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Who should attend this Dealing with Difficult People Course?

This Dealing with Difficult People Certification Course is particularly well-suited for professionals who regularly engage in interpersonal interactions and have responsibilities that involve interacting with various individuals. The following are the job roles of professionals who can gain valuable insights from participating in this Personal Development Course:

  • Project Managers
  • Supervisors
  • Team Leaders
  • Sales Representatives
  • Customer Service Executives
  • Human Resources (HR) Professionals
  • Senior Managers

Prerequisites of the Dealing with Difficult People Course

There are no formal prerequisites for this Dealing with Difficult People Certification Course.

Dealing with Difficult People Course Overview

Dealing with Difficult People is an unavoidable aspect of both personal and professional life. This course focuses on equipping individuals with the skills to manage challenging interactions effectively. Understanding and implementing these strategies is crucial for maintaining positive relationships and a harmonious work environment.

Professionals in customer service, management, human resources, and sales often encounter difficult individuals. Mastering the art of dealing with such people is essential for these professionals to maintain productivity, resolve conflicts, and foster a positive workplace atmosphere.

The Knowledge Academy's 1-day Dealing with Difficult People Course offers practical insights and techniques for handling challenging interactions. The training focuses on communication skills, empathy, and conflict resolution strategies, enabling delegates to navigate difficult conversations with confidence and professionalism.

Course Objectives

  • To understand the dynamics of difficult interactions
  • To develop communication strategies for challenging situations
  • To learn techniques for maintaining composure under pressure
  • To enhance conflict resolution and negotiation skills
  • To build empathy and understanding in dealing with varied personalities
  • To practice problem-solving in scenarios involving difficult individuals

After completing one of these Personal Development Courses, delegates will be equipped with effective strategies for managing difficult interactions. They will gain confidence in their ability to handle challenging situations, leading to improved relationships and a more harmonious working environment.

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What’s included in this Dealing with Difficult People Course?

  • World-Class Training Sessions from Experienced Instructors
  • Dealing With Difficult People Certificate
  • Digital Delegate Pack

 

Why choose us

Our Auckland venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Auckland is located in the North Island of New Zealand and is the largest area in the country. The population in Auckland is around 1,414,000 which makes up 31% of the entire countries population. Auckland was ranked 9th in the ‘World’s Most Liveable Places’ study in 2015. Auckland’s urban area has around 340 primary schools, 80 secondary schools and 29 combined schools catering for nearly 250,000 people. Auckland is also home to Rangitoto College which is the largest school in New Zealand housing over 3065 students. Auckland is home to some of the largest Universities in New Zealand and is renowned for its overseas language education, with a huge amount of foreign students choosing to study there. Some of the most acclaimed Universities in Auckland are: University of Auckland, Auckland University of Technology, Massey University, Manukau Institute of Technology and Unitec New Zealand. The University of Auckland is the largest and highest ranked university in the country. The University of Auckland was founded in 1883 and is made up of over 8 faculties and houses more than 40,000 students. The University of Auckland offers students various areas of study, such as Faculty of Arts, Business School, Faculty of Science and Faculty of Medical and Health Sciences. Massey University is another university situated in Auckland, Massey University houses over 35,000 students with 17,000 of those being distance learning students. Massey University is the only university in New Zealand that offers degrees in nanoscience, veterinary medicine and aviation. Massey University was established in 1927 and has links with the USA, Australia, Canada and Britain. The Unitec Institute of Technology is the largest institute of technology in Auckland and has over 16,000 students. The Institute was established in 1976. The Institute offers students degree programs in arts, business and technical subjects at bachelors, masters and doctoral level. The Manukau Institute of Technology was established in 1970 and houses over 25,000 students. The Manakau Institute of Technology offers students areas of study such as; Hospitality, Computing & IT, English Language, Engineering and Sport. The Manakau Institute of Technology has close connections with other institutes such as; University of Auckland, Te Wananga o Aotearoa and the Unitec Institute of Technology. 

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Address

Level 2, Regus Building, 6 Clayton Street

T: +64 98874342

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Personal Development Training | Dealing With Difficult People Training in Auckland. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Personal Development Training | Dealing With Difficult People Training in Auckland, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Personal Development Training | Dealing With Difficult People Training in Auckland. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Personal Development Training | Dealing With Difficult People Training in Auckland sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Personal Development Training | Dealing With Difficult People Training in Auckland FAQs

"Difficult people" refers to individuals who exhibit challenging behaviours that can disrupt communication, collaboration, or productivity in personal or professional settings. These behaviours may include aggression, resistance, negativity, or uncooperativeness.
This training equips individuals with strategies to handle challenging interactions effectively, promoting better communication, conflict resolution, and a positive work environment. It helps manage stress and maintain productivity when working with difficult colleagues or clients.
This training course is ideal for Managers, Team Leaders, HR Professionals, Customer Service Representatives, and anyone who regularly interacts with individuals displaying challenging behaviours in the workplace.
There are no formal prerequisites for taking this Dealing with Difficult People Course. It is open to anyone looking to improve their skills in handling difficult interpersonal situations.
No, delegates do not need to take an examination to successfully complete this Dealing with Difficult People Training Course.
Completing this course enhances your ability to manage conflict and communicate effectively, improving your prospects in roles such as Team Leader, Manager, HR Professional, or any role requiring strong interpersonal skills.
The duration of this Dealing with Difficult People Course spans 1-day. For self-paced courses, the duration may vary based on the delegate's schedule, allowing flexibility to complete the training at their own pace.
Certification in this course demonstrates your ability to handle challenging behaviours in the workplace, making you a more effective leader and team member. It also enhances your problem-solving and conflict-management skills.
Yes, 24/7 support is available to ensure that delegates receive assistance at any time during their learning journey. Whether you need technical support or have queries regarding course content, our dedicated support team is here to help you through email or phone.
The Dealing with Difficult People Course includes interactive sessions, case studies, practical strategies, and access to online resources that help delegates develop the skills to manage difficult people effectively.
You will learn techniques for managing conflict, improving communication, de-escalating tense situations, and dealing with various types of difficult behaviours in the workplace from this Dealing with Difficult People Course.
Yes, self-paced learning options are available for this Dealing with Difficult People Course, allowing delegates to complete the course at their own convenience.
The Dealing with Difficult People Course is generally considered beginner to intermediate level, making it accessible to professionals at various stages of their careers.
Yes, corporate training options are available for this Dealing with Difficult People Course, enabling teams and organisations to develop conflict resolution and interpersonal skills collectively.
Should you encounter any difficulties accessing the Dealing with Difficult People Training course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.
Yes, delegates will receive a certificate of completion upon completing this Dealing with Difficult People Course. This certification validates their skills in managing difficult people and conflict resolution.
The Knowledge Academy in Auckland offers globally recognised courses, expert trainers, flexible learning formats (online, in-person, and self-paced), and 24/7 support. This Dealing with Difficult People Training Course provides a comprehensive learning experience, preparing you for practical application in your career.
The training fees for Dealing with Difficult Peoplein Auckland starts from NZD1995
The Knowledge Academy is the Leading global training provider for Dealing with Difficult People.
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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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