ITIL® 4 Foundation Exam Resit Outline
The ITIL 4 Foundation exam has the following outcomes:
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of 15 ITIL practices
- Understand 7 ITIL practices
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Who should attend this ITIL® 4 Certification Course?
This ITIL® 4 Foundation Exam Resit Certification is intended for individuals who:
- Previously attempted the exam
- Needs refresher training
- IT Professionals
Prerequisites of the ITIL® 4 Foundation Exam Resit
For this ITIL® 4 Foundation Exam Resit, delegates must have previously completed the ITIL® 4 Foundation Training Course and attempted the exam at least once. A thorough understanding of the ITIL® 4 Foundation syllabus is crucial.
ITIL® 4 Foundation Exam Resit Course Overview
ITIL 4 Foundation introduces the ITIL 4 framework and shows how it can be used to improve IT service management. It explains the guiding principles of Service Management, the four dimensions, and how it ITIL 4 works with Lean, Agile and DevOps. It’s also a prerequisite for other ITIL 4 certifications. This ITIL Certification, allows candidates who have previously completed the ITIL® 4 Foundation Course to attempt the exam again.
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What's included in this ITIL® 4 Training Course?
- ITIL® 4 Foundation Examination
- PDUs
- Certificate
ITIL® 4 Foundation Exam Information
The ITIL® 4 Foundation Certification Training Course introduces the core concepts and principles of ITIL® 4, equipping them with a foundational understanding of the IT Service Management framework and its modern, agile, and end-to-end service lifecycle management practices.
- Question Type: Multiple Choice
- Total Questions: 40
- Total Marks: 40 Marks
- Pass Mark: 65% or 26/40 Marks
- Duration: 60 minutes
- Open Book/ Closed Book: Closed Book
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