ITIL® 4 Specialist High Velocity IT Training in Lisbon

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ITIL® 4 Specialist: High Velocity IT Certification Course

Lisbon

Know how to contribute to environment for achieving value along with digital products
Learn the digital product lifecycle with ITIL® 4 Specialist: High Velocity IT Certificati
Learn fundamental principles for delivering high velocity IT services

Dates & Prices Dates & Prices

Course information

ITIL® 4 Specialist Certification: High Velocity IT Certification Course Outline

Module 1: Introduction to ITIL® High-Velocity IT (HVIT)

Introduction to ITIL® 4: High-Velocity IT (HVIT)
ITIL® 4 HVIT and the Service Value Chain

Module 2: Key Concepts of High-Velocity IT

High-Velocity IT
Digital Technology
Operational Technology
Digital Organisation
Digital Transformation
IT Transformation
IT Transformation – Model 1
IT Transformation – Model 2
IT Transformation – Model 3
IT Transformation
Digital Products and Services
High-Velocity IT Objectives
Key Characteristics of HVIT

Module 3: Adopting the ITIL Service Value System to Enable High-Velocity IT

Mapping Operating Models
Digital Products Lifecycles
ITIL Service Value Chain
Service Value Chain Activities and DevOps
Service Consumer
Service Consumer’s Perspective
Interacting Service Value Chains
Example Service Value Streams Referring to Service Value Chain Activities
Value Streams

Module 4: Four Dimensions of Service Management

Four Dimensions of Service Management Including the Six PESTLE Factors
Organisation and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors Streams and Processes

Module 5: High-Velocity IT Culture

Key Behaviour Patterns
Accept Ambiguity and Uncertainty
Trust and Be Trusted
Continually Raise the Bar
Help Get Customers’ Jobs Done
Commit to Continual Learning
Models and Concepts of HVIT Culture
Models and Concepts and Related Key Behaviour Patterns
Purpose
Ethics
Why Ethics is Important?
Education
Organisational Design
Habits and the Role of Failure
Ethics and Artificial Intelligence
Techno-Ethics (Tethics) Topics for Discussion
Safety Culture
Lean Culture
Elements of Lean Culture
ITIL® Continual Improvement Model
Toyota Kata
OODA Loop
Key Characteristics of High-Velocity IT
Lean
Agile
Resilient
Continuous
Combining HVIT Characteristics to Co-Create Value
Design Thinking
Working in Complex Environments
Complexity Thinking
Cynefin Framework

Module 6: High-Velocity IT Techniques

High-Velocity IT Techniques

Module 7: Techniques for Valuable Investments

Techniques for Valuable Investments
Prioritisation Techniques
Cost of Delay
Buy/Hold/Sell
Other Techniques
Minimum Viable Products and Services
Practices for Which Minimum Viable Product is Relevant
Product or Service Ownership
Practices for Which Product or Service Ownership is Relevant
A/B Testing
Practices for Which A/B Testing is Relevant
Portfolio Management
Relationship Management

Module 8: Techniques for Fast Development

Infrastructure as Code
Practices for Which Infrastructure as Code is Relevant
Loosely Coupled Information System Architecture
Practices for Which Loosely Coupled Information System Architecture is Relevant
Reviews
Retrospectives
Practices for Which Retrospectives Are Relevant
Blameless Post-Mortems
Practices for Which Blameless Post-Mortems Are Relevant
Continual Business Analysis
Faster Value Realisation with an Iterative Approach
Practices for Which Continual Business Analysis is Relevant
Continuous Integration, Continuous Delivery, and Continuous Deployment
Practices for Which CI/CD are Most Relevant
Continuous Testing
Types of Software Testing
Practices for Which Continuous Testing is Most Relevant
Kanban
Practices for Which Kanban is Relevant

Module 9: Techniques for Resilient Operations

Techniques for Resilient Operations
Technical Debt
Practices for Which Technical Debt is Relevant
Chaos Engineering
Chaos Monkey
Practices for Which Chaos Engineering is Relevant
Definition of Done
Definition of Ready
Practices for Which the Definition of Done is Relevant
Version Control
AIOps
Practices for Which AIOps is relevant
ChatOps
Practices for Which ChatOps is Relevant
Site Reliability Engineering
Practices for Which SRE is Relevant
Service Continuity Management
Infrastructure and Platform Management

Module 10: Techniques for Co-Created Value

Service Experience
Practices for Which Service Experience is Relevant

Module 11: Techniques for Assured Conformance

DevOps Audit Defense Toolkit
Practices for Which the DevOps Audit Defense Toolkit is Relevant
DevSecOps
Practices for Which DevSecOps is Relevant
Peer Review
Practices for Which Peer Review is Relevant
HVIT Summary

Who should attend this ITIL® 4 Specialist: High-Velocity IT Certification Course?

This ITIL® 4 Specialist: High-Velocity IT Training is designed for IT professionals who work within or towards high-velocity environments and are frequently associated with digital transformation projects. It is beneficial for a variety of professionals such as:

IT Project Managers
IT Programme Managers
Service Managers
Quality Assurance (QA) Managers
Business Relationship Managers
Business Analysts
DevOps Engineers

Prerequisites of the ITIL® 4 Specialist: High-Velocity IT Certification Course

Holding an ITIL® 4 Foundation Certification is a must before attending this ITIL® 4 Specialist: High Velocity IT Course.

ITIL® 4 Specialist: High Velocity IT Training Course Overview

The ITIL® 4 Specialist: High-Velocity IT Training is a specialised course aimed at equipping IT professionals with the knowledge and skills needed to thrive in a fast-paced, digital environment. In today's rapidly evolving IT landscape, this ITIL Course is essential for individuals seeking to understand and implement IT practices that enable organisations to deliver high-speed services while maintaining quality and resilience.

IT Managers, Service Managers, DevOps Engineers, and anyone involved in IT service delivery should prioritise participating in the ITIL® 4 Specialist: High Velocity IT Training Course. This ITIL Course is particularly relevant for professionals working in organisations that prioritise agility, innovation, and rapid deployment of IT services.

This 2-day ITIL Certification Course covers a wide range of topics, including agile methodologies, lean principles, DevOps practices, and cloud computing. Participants will learn how to leverage these concepts to accelerate service delivery, increase agility, and drive continuous improvement.

Course Objectives

To understand the principles and concepts of high-velocity IT in the context of digital transformation
To learn how to apply agile methodologies and DevOps practices to accelerate service delivery
To explore lean principles and techniques for optimising workflows and reducing waste
To understand the role of automation, cloud computing, and containerisation in high-velocity IT
To develop skills in building resilient and scalable IT systems that can adapt to change quickly
To empower IT professionals to drive innovation, agility, and continuous improvement within their organisations

Upon completion of the ITIL Certification, participants will be equipped with the knowledge, skills, and confidence needed to implement high-velocity IT practices and drive digital transformation within their organisations. They will be better prepared to meet the demands of a rapidly changing digital landscape, deliver value to customers at high speed, and maintain a competitive edge in the market.

What’s included in this ITIL® 4 Specialist: High-Velocity IT Certification Course?

ITIL® 4 Specialist: High-Velocity IT Examination
World-Class Training Sessions from Experienced Instructors
ITIL® 4 Specialist: High-Velocity IT Certificate
Digital Delegate Pack

Official Axelos ITIL® 4 Specialist: High Velocity IT Exam Information

The ITIL® 4 Specialist: High-Velocity IT module helps you with converging business and IT goals, recognising and managing complex adaptive systems, bridging the development and operations gap, and improving performance with Lean, Agile, and DevOps.

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 70%, or 28/40 Marks
Duration: 90 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Lisbon venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Lisbon is the capital of Portugal. The population of Lisbon is around 553,000 people and around 2.7 million in the urban and metropolitan area. The vast population makes Lisbon the 11^th most populous city in the European Union. Lisbon is a global city due to its importance in finance, commerce, media, education and tourism. The University of Lisbon is a public research university and is the largest university in Portugal. The university was founded in 2013. The university has eighteen schools which include Agriculture, Fine Arts, Science, Law, Pharmacy, Letters, Medicine, Social Sciences, Education and Politics. The university houses around 47,000 students at undergraduate and postgraduate level.

Address

Rua Afonso Praça, 30,
7th floor,
Algés,
1495-061
Lisbon

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Specialist High Velocity IT Training in Lisbon. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ITIL® 4 Specialist High Velocity IT Training in Lisbon, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Specialist High Velocity IT Training in Lisbon. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Specialist High Velocity IT Training in Lisbon sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

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ITIL® 4 Specialist High Velocity IT Training in Lisbon FAQs

What is the ITIL 4 Specialist High Velocity IT Training Course?

This course focuses on applying ITIL principles in high-velocity environments, emphasising agility, digital transformation, and delivering fast, efficient IT services.

Who should take this High Velocity IT Training Course?

IT professionals, digital leaders, and managers seeking to improve their ability to deliver high-velocity IT services and support digital transformation should take this course.

Are there any prerequisites for taking this Training?

Yes, there are prerequisites for the ITIL® 4 Specialist High Velocity IT Certification Training. Individuals must hold the ITIL 4 Foundation Certification to ensure delegates have a foundational understanding before diving into specialised high-velocity IT practices.

What is the duration of this ITIL Certification Course?

This Course spans across 2 days.

What does the ITIL® 4 Specialist High Velocity IT Training involve?

This ITIL® 4 Specialist High Velocity IT Certification Course helps in gaining the skills needed for managing IT-enabled systems that have high velocity and further develops the ability to adapt and deliver value within rapidly changing business landscapes.

How does undertaking the ITIL 4 Specialist High Velocity IT Course benefit delegates?

Some of the core benefits that one gets through the ITIL 4 Specialist High Velocity IT Course are advanced IT service management knowledge, how to manage the high-velocity IT service effectively, and a qualification that will be an addition toward better career opportunities.

Will this course help me prepare for the ITIL 4 Specialist: High Velocity IT Certification exam?

Yes, the ITIL® 4 Specialist High Velocity IT Certification Course provides comprehensive coverage of exam topics, practical insights, and exam preparation materials to ensure you're well-prepared for the certification exam.

What skills will delegates acquire through this ITIL Certification Training?

The knowledge the delegates are expected to be able to build from this ITIL® 4 Specialist High Velocity IT Certification Course includes managing high-velocity IT services, digital transformation, agile, and lean practices to enhance IT performance optimisation, among several others.

What is included in the ITIL® 4 Specialist High Velocity IT Course?

In this ITIL® 4 Specialist High Velocity IT Certification Course, delegates will have a 2-day training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

Will I receive a certification upon completing this ITIL 4 Specialist: High Velocity IT Course?

Yes, upon successful completion of the course, delegates will receive a ITIL® 4 Specialist High Velocity IT Certification. This qualification validates their expertise in managing high-velocity IT services and demonstrates their proficiency in applying

Is the High Velocity IT Training aligned with current industry trends and practices?

The High Velocity IT Training is, quite literally, up to the minute with current trends in the industry. It covers fresh information about digital transformation, agile methodologies, and lean principles so that delegates leave the training armed with the most relevant skills needed to face the challenges of an IT environment that never stands still.

Is the ITIL® 4 Specialist High Velocity IT (HVIT) exam difficult?

The ITIL® 4 Specialist High Velocity IT (HVIT) exam can be challenging, focusing on applying ITIL principles in high-velocity environments, requiring a good grasp of the materials.

How do I become ITIL® 4 Specialist High Velocity IT (HVIT) certified?

The ITIL® 4 Specialist High Velocity IT (HVIT) exam could be difficult for practicing ITSM in high-velocity environments since it requires referring to the best material.

Why choose The Knowledge Academy in Lisbon over others?

The Knowledge Academy in Lisbon is a coveted training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending an ITIL® 4 Specialist High Velocity IT Certification Training.

What is the cost/training fees for ITIL® 4 Specialist: High Velocity IT Certification Course in Lisbon?

The training fees for ITIL® 4 Specialist: High Velocity IT Certification Coursein Lisbon starts from €2295

Which is the best training institute/provider of ITIL® 4 Specialist: High Velocity IT Certification Course in Lisbon?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: High Velocity IT Certification Course.

What are the best ITIL® Certification Training courses in Lisbon?

Please see our ITIL® Certification Training courses available in Lisbon

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water