ILM Level 3 Diploma In Leadership And Management - Serbia and Montenegro

ILM Level 3 Diploma in Leadership and Management Course Outline

Total Credit Value: 40

Total Guided Learning Hours – 163

Unit 8600-300: Solving Problems and Making Decisions

Credit Value – 2

Guided Learning Hours – 9

Module 1: Know How to Describe a Problem, its Nature, Scope and Impact

• Problem and Decision
• Main Approaches to Problem Solving

Module 2: Know How to Gather and Interpret Information to Solve a Problem

• The 5 Ws of Communicating Decisions

Module 3: Know How to Evaluate Options to Make a Decision

• Advantages of Group Decision Making

Module 4: Know How to Plan, Monitor and Review the Implementation and Communication of Decisions

• Planning and Monitoring Techniques
• Stakeholder Mapping

Unit 8600-302: Planning Change in the Workplace

Credit Value – 2

Guided Learning Hours – 9

Module 5: Understand the Forces for Change in an Organisation

• What is Change?  
• Organisational Change
• Drivers of Change
• Examples of Drivers of Change 

Module 6: Know How to Identify and Plan Change in an Organisation

• Systems and Processes
• Benefits of change
• Managing Change
• Change Process
• Key Priorities for Minimising Resistance to Change

Unit 8600-303: Planning and Allocating Work

Credit Value – 2

Guided Learning Hours – 9

Module 7: Know How to Plan Work in the Workplace

• Planning
• Goals and Objectives
• The ‘SMART’ Objective Setting Framework
• Vision and Mission statements 
• Action Planning
• Resourcing

Module 8: Know How to Allocate Work to Team Members

• Allocation of Responsibility
• Monitoring
• Time Management
• Active Listening
• Some Barriers to Effective Communication
• Characteristics of Effective Communication

Module 9: Understand How to Improve the Performance of a Team in Delivering to Plan

• Performance Improvement Planning
• Allocate Work to Team Members
• Assess and Support Team Performance in Achieving Objectives 
• Resources Required to Complete the Planned Activity
• Assess and Support Team Performance in Achieving Objectives

Unit 8600-308 Understanding Leadership

Credit Value – 2

Guided Learning Hours – 6

Module 10: Understand Leadership Styles

• Leadership and Management
• Key Responsibilities of the Leadership Role
• Personal Development as a Leader

Module 11: Understand Leadership Qualities and Review Own Leadership Qualities and Potential

• Leadership     
• Leadership Theories     
• Applying Theories and Models of Motivation to Your Leadership
• Leadership Style and Culture       
• Adair’s Functional Leadership Model
• Barriers to Leadership Development 

Unit 8600-309: Understand How to Establish an Effective Team

Credit Value – 1

Guided Learning Hours – 5

Module 12: Understand How to Develop and Maintain Effective Working Relationships

• Characteristics of Team and Group Type
• Policies and Procedures

Module 13: Understand How to Build a Team

• The Communication Cycle 
• Characteristics of Effective Communication
• Trust   
• Building, Developing and Maintaining Trust 
• Team Development

Unit 8600-310: Understanding How to Motivate to Improve Performance

Credit Value – 2

Guided Learning Hours – 9

Module 14: Understand the Factors that Influence Motivation Levels in the Workplace

• Define the Term Motivation
• Describe the Factors that may Affect Motivation Levels in the Workplace
• Explain How Individual Differences Affect Levels of Motivation in the Workplace
• Impact on Organisational Performance if Employee Motivation Levels are Low 

Module 15: Understand How a Theory of Motivation can be Used to Improve Performance Levels

• Describe a Recognised Theory of Motivation
• How Theory of Motivation can be Used to Improve Performance in the Workplace
• Explain How to Use Employee Engagement to Increase Motivation Levels 

Unit 8600-311: Developing Yourself and Others

Credit Value – 2

Guided Learning Hours – 9

Module 16: Know How to Identify Development Needs

• Development
• Elements of Development
• Training and Education

Module 17: Know How to Develop Self and Others to Achieve Organisational Objectives

• Benefits of Training and Development 
• Identifying Developmental Needs
• Feedback

Unit 8600-319: Understanding Organising and Delegating in the Workplace

Credit Value – 1

Guided Learning Hours – 4

Module 18: Understand How to Organise People to Achieve Objectives

• Understanding Organisations

Module 19: Understand How to Delegate to Achieve Workplace Objectives

• Core Management Concepts

Unit 8600-323: Understanding Performance Management

Credit Value – 2

Guided Learning Hours – 7

Module 20: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs

• Value of Formal and Informal Performance Assessment in the Workplace
• Explain the Role of the First Line Manager in Performance Management 
• Identify Ways to Ensure Fair and Objective Formal Assessment 
• Explain How to Set SMART Objectives for a Team Member 

Module 21: Know How to Manage Performance of Individuals in the Team

• Explain How to Measure Performance Against Agreed Standards

Module 22: Understand the Value of Feedback in the Workplace

• What is Feedback?
• Explain the Importance of Feedback to Improve Performance
• Describe How to Give Effective Feedback

Module 23: Know How to Manage Underperformance in the Workplace

• Identify Potential Areas of Underperformance in the Workplace 
• Causes for Failure to Meet Agreed Performance Levels
• Describe Actions to Restore Performance to Acceptable Levels 

Unit 8600-328: Understand How to Lead Effective Meetings

Credit Value – 2

Guided Learning Hours – 4

Module 24: Understand How to Prepare and Plan a Meeting

• What is Meeting
• Types of Meetings
• Importance of Meeting at Workplace 
• Things to Consider in Preparing for Meetings 
• Information Provided to Meeting Attendees in Advance

Module 25: Understand How to Manage a Meeting

• Personal Development Plan to Improve Performance When Managing Meetings 
• Minutes of Meetings 
• One-to-One Meetings
• Barriers to Communication in Meetings

Unit 8600-341: Leading and Motivating a Team Effectively

Credit Value – 2

Guided Learning Hours – 7

Module 26: Know How to Communicate the Organisations Vision and Strategy to the Team

• Organisational Vision and Mission Statements
• Benefits of Effective Communication of the Mission and Purpose

Module 27: Know How to Motivate and Develop the Team

• Drivers of Motivation 
• Theories of Motivation
• Factors Affecting Motivation Levels in Different Situations
• Leadership and Motivation 
• Delegating for Motivation and Performance 
• Role Design for Motivation 
• Motivating with Appraisals  

Unit 8600-334: Understanding and Developing Relationships in the Workplace

Credit Value – 2

Guided Learning Hours – 8

Module 28: Understand the Needs and/or Expectations of Others

• Definition to Relationships and Stakeholders
• Benefits of Knowing What Stakeholders Needs

Module 29: Know How to Meet the Needs and/or Expectations of Others

• Identifying Stakeholder Needs
• Delivering on Agreed Actions
• Effective Collaboration 
• Features of Effective Collaboration  

Module 30: Know How to Manage Relationships where it is not Possible to Meet the Needs and/or Expectations of Others

• Stakeholder Consultation and Engagement
• Consultation Methods 
• Effective Communication

Unit 8600-200: Developing Yourself as a Team Leader 

Credit Value – 1

Guided Learning Hours – 6

Module 31: Understand the Role and Responsibilities of the Team Leader

• Role and Responsibilities
• Explain the Difference Between a Group and a Team 

Module 32: Be Able to Seek Feedback on their Workplace Performance to Identify Strengths, Weaknesses and Areas for Improvement

• Seek Feedback on Workplace Performance

Unit 8600-201: Improving Performance of the Work Team

Credit Value – 1

Guided Learning Hours – 6

Module 33: Understand the Organisation’s Requirements in Relation to Team Performance

• Team’s Objectives for Achieving Organisational Targets

Module 34: Understand How to Address Underperformance

• How the Individual Performance of Team Members Affects Performance of Team 
• Identify Indicators of Underperformance in Relation to Own Team

Module 35: Understand the Role of Motivation in Improving Performance

• Possible Causes of Underperformance
• List Actions that could be Taken to Rectify Underperformance

Unit 8600-202: Planning and Monitoring Work 

Credit Value – 2

Guided Learning Hours – 8

Module 36: Understand How to Work within the Organisational Guidelines to Achieve Team Goals

• How to Work Within the Organisational Guidelines to Achieve Team Goals 

Module 37: Understand How to Plan and Allocate Work

• Understand How to Plan and Allocate Work 

Module 38: Understand How to Monitor a Team’s Performance Against the Plan

• Understand How to Monitor a Team’s Performance Against the Plan

Unit 8600-218: Leading Your Work Team

Credit Value – 2

Guided Learning Hours – 6

Module 39: Understand the Difference Between Leadership and Management

• Difference Between Leadership and Management
• Importance of Leadership Within Own Team

Module 40: Understand a Range of Leadership Styles, their Benefits and Potential Impact on Individuals and Performance

• Range of Different Leadership Styles
• Effects that Leadership has on a Team Performance 

Unit 8600-230: Developing Yourself as an Effective Team Member

Credit Value – 3

Guided Learning Hours – 20

Module 41: Understand What is Meant by Teams and Teamwork

• Difference Between a Group and a Team
• Describe how a group becomes a team 
• Characteristics of a Good Team
• Advantages of Working in a Team 

Module 42: Understand the Importance of Communication within a Team

• Importance of Team Communication
• Barriers to Communication that may Prevent a Team from Working Effectively

Module 43: Know How to Deal with Conflict in a Team

• Causes of Conflict in a Team
• How Can Team Members Reduce Conflicts?

Module 44: Review Own Performance as a Team Member

• Identify Own Strengths and Weakness as a Team Member 
• Identify Ways to Improve Own Ability to Function Effectively in a Team

Unit 8600-405: Developing People in the Workplace

Credit Value – 5

Guided Learning Hours – 21

Module 45: Understand the Importance of Promoting Personal Development

• Assess the Potential Benefits to the Organisation of Developing Individuals
• Assess the Benefits to the Individual of Personal Development

Module 46: Be Able to Plan for an Individual’s Development

• What are Expectations?
• How to Manage an Individual’s Expectations in Personal Development
• Development Vehicles
• Develop a Plan to Meet the Identified Development Needs of an Individual

Unit 8600-406: Developing Your Leadership Styles

Credit Value – 4

Guided Learning Hours – 10

Module 47: Understand the Outcomes of Effective Leadership

• Importance of Performance and Engagement in an Organisation 

Module 48: Be Able to Assess Own Leadership Styles  

• Review Own Leadership Styles by Using a Diagnostic
• Assess the Effectiveness of Leadership Styles 

Module 49: Understand the Implications of Own Leadership Styles for Self and for Leadership within Own Organisation

• Self-Assessment for Leadership Skills
• Impact of Changes in the Situation on the Effectiveness of the Adopted Style
• Factors that Impact Leadership Effectiveness 
• Assess Leadership Behaviour in Terms of these Factors 
• Action Plan for Developing Own leadership Style and Effectiveness
• Benefits of Implementing the Action Plan
• Explain How You Will Monitor and Evaluate the Action Plan