Managing Difficult Conversations in Saint Petersburg | Personal Development in Saint Petersburg

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Managing Difficult Conversations Training

Saint Petersburg

Learn how to design and deliver your message for a difficult conversation.
Understand the technique of finding a real problem for the conversation.
Become familiar with the tools for relationship building.

Dates & Prices Dates & Prices

Course information

Managing Difficult Conversations Training Course Outline

Module 1: We Need to Talk

Delivering Bad or Sad News
Dealing with Rude or Disrespectful Behaviour
Dealing with Bad Behaviour or Poor Performance
Saying ‘No’

Module 2: Avoiding Conversation at Own Peril

Complaining: Surest Sign of Avoiding
Avoiding
Why We Love Avoiding Difficult Conversations?

Module 3: Nail the Real Issue

Finding Out the Real Issue
Problem or No Problem: Just Think Before You Speak
Setting Expectations

Module 4: Establishing Your Goal

Clarify a Productive Goal
Backup Plan

Module 5: Resist Temptation

Lose the Urge to Control the Other Person
Top Tools to Recall: Resisting Unproductive Goals

Module 6: Designing Your ABC Message

Nuts and Bolts of the ABC Method
ABCs in Action
Top Tools to Recall While Designing Your ABC Message

Module 7: Delivering Your ABC Message

Anticipate Their Reactions
Unhook Emotionally
Story of Support
Setting the Stage
Top Tools to Recall: Delivering Your ABC Message

Module 8: Remembering That It’s a Talk and Not a Lecture

First Step in Listening: Shut Up
Good News: Listening Can Be Learned
Tools to Become a Better Listener
Ask Good Questions
Acknowledge the Other Person
Clarify If Needed
Top Tools to Recall: Listen Instead of Lecture

Module 9: Dealing with Defences

What is Defensiveness Really About?
Defensiveness: Attempt to Undermine Your Perspective
What Not to Do?
Cut Them Some Slack
Final Caution
Top Tools to Recall While Dealing with Defences

Module 10: Managing Freak-Outs

Basic Instincts
Fight, Flee, or Fold
Battle Your Basic Instincts
How Can You Diffuse Talking Time Bombs?
Top Tools to Recall While Fizzling Out Freak-Outs

Module 11: Tools to Stay Cool

What to Do if You Can’t Handle Heat?
Top Tools to Recall for Staying Cool

Module 12: Tell Me More

Why Do These Techniques Work?
Top Tools to Recall: Advanced Listening Skills

Module 13: Respond, Do Not React

Resist the Urge to Respond Defensively
Learning to Respond Powerfully
Wrap It Up!
Top Tools to Recall: Responding Powerfully

Module 14: Ultimate Power Tool

Being Genuine is Key
Simple Tools for Relationship Building
Helpful Hint: The Right Time for Appreciation

Who should attend this Managing Difficult Conversations Training Course?

The Managing Difficult Conversations Training Course is tailored for individuals who want to navigate challenging discussions with confidence and effectiveness. This is one of the Personal Development Courses that is essential for professionals across various roles who encounter tough conversations in the workplace and seek to improve their communication and conflict resolution skills. Many professionals can greatly benefit from attending this course, including:

Managers and Supervisors
Mediators and Conflict Resolution Specialists
Human Resources (HR) Professionals
Team Leaders and Project Managers
Customer Service Representatives
Business Owners and Entrepreneurs
Healthcare Professionals
Educators and Counsellors

Prerequisites of the Managing Difficult Conversations Training Course

There are no formal prerequisites for this Managing Difficult Conversations Training Course.

Managing Difficult Conversations Training Course Overview

Managing Difficult Conversations is a critical skill in the professional environment. This course focuses on strategies and techniques for effectively handling challenging interactions. The ability to navigate difficult conversations with confidence is essential for maintaining positive relationships and resolving conflicts constructively.

This Personal Development Training is particularly important for Managers, HR professionals, Team Leaders, and Customer Service Representatives. Professionals in these roles often face situations where difficult conversations are necessary, whether it's addressing performance issues, resolving conflicts, or providing sensitive feedback.

The Knowledge Academy’s 1-day Managing Difficult Conversations Training Course equips delegates with the tools and confidence to handle tough interactions. It covers key aspects such as communication techniques, emotional intelligence, and conflict resolution strategies, ensuring delegates can manage difficult conversations effectively.

Course Objectives

To understand the dynamics of difficult conversations
To develop effective communication strategies for challenging situations
To enhance skills in empathy and active listening
To learn techniques for de-escalating conflict
To practice providing constructive feedback in sensitive scenarios
To foster a positive approach to resolving conflicts and misunderstandings

Delegates completing this Personal Development Course will be better equipped to manage difficult conversations in a professional and constructive manner. They will leave with practical skills that enable them to approach challenging interactions with confidence, leading to more effective communication and stronger relationships in the workplace.

What’s included in this Managing Difficult Conversations Training Course?

World-Class Training Sessions from Experienced Instructors
Managing Difficult Conversations Certificate
Digital Delegate Pack

Why choose us

Our Saint Petersburg venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Saint Petersburg is the second largest city in Russia behind Moscow. It has an estimated population of around 4.9 million people. The unemployment rate in Russia went down to 5.2 percent in September from 5.3 percent in August 2015 making it the lowest rate since November 2014. This means that there were 35000 less unemployed people in Russia than in the previous year. The highest unemployment rate in Russia occurred in 1999 when it reached 14.1 percent. The lowest rate recorded in the country was 1.8 percent in August 2014. Saint Petersburg is home to one of the largest public higher education institutions in Russia, Saint Petersburg State University that enrols approximately 32,000 undergraduate students.

Address

3rd floor,
Nevsky prospect,
55, Saint Petersburg

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Managing Difficult Conversations in Saint Petersburg | Personal Development in Saint Petersburg. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's Managing Difficult Conversations in Saint Petersburg | Personal Development in Saint Petersburg, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

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Experience the most sought-after learning style with The Knowledge Academy's Managing Difficult Conversations in Saint Petersburg | Personal Development in Saint Petersburg. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Managing Difficult Conversations in Saint Petersburg | Personal Development in Saint Petersburg sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

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Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Arie was engaging and experience, sharing valuable knowledge and he customised the course content to make it relevant to my experience and training requirements.

Mandy Keygan

Anna was responsive, articulate, and able to help me unpack aspects for my context.

Amy Featonby

Interesting, because she continuously focused on reflecting, looking deeper into situations than just training 'telling bad news'. Some more roleplays would have been nice, to practise the application of this models in 'real life situations'. We did this now by telling examples from our life, which already made a lot clear.

Bert van Veen

Managing Difficult Conversations in Saint Petersburg | Personal Development in Saint Petersburg FAQs

What is the meaning of a difficult conversation?

A difficult conversation is a talk in which the subject matter under discussion is possibly contagious or delicate and might erupt strong, intricate emotions that are tough to foresee and handle.

What are the prerequisites?

There is no prior requirement to attend Managing Difficult Conversations course.

Who should attend this course?

This course is intended for the individual who wants to learn the art of handling a difficult conversation.

What kind of conversation is a difficult conversation?

Some example of a difficult conversation is turning down an employee's idea, terminating a position, encouraging an employee to improve their performance, resolving the conflict between two or more employees, etc.

How to handle a difficult conversation?

There is no easy way to handle a difficult conversation, but it can be done most practically and productively by keeping few things in mind like be direct and specific, planning out the conversation, watch your language, offer advice or solution, manage your emotions, be empathetic, and be a good listener.

What will I learn from The Knowledge Academy’s Managing Difficult Conversations training course?

Managing Difficult Conversations training will provide you with all the required techniques to approach difficult conversations with assurance and to manage them skillfully. This training will also improve your listening skills and equips you with tools used for being calm during talks.

Why difficult conversation is important?

Difficult conversation is part of the everyday talk of life and the best method to deal with it. A difficult conversation is important because it resolves workplace conflicts, improves relationship within team, and lifts employee performance and engagement.

What is the cost/training fees for Managing Difficult Conversations Training in Saint Petersburg?

The training fees for Managing Difficult Conversations Trainingin Saint Petersburg starts from $1295

Which is the best training institute/provider of Managing Difficult Conversations Training in Saint Petersburg?

The Knowledge Academy is the Leading global training provider for Managing Difficult Conversations Training.

What are the best Personal Development Courses courses in Saint Petersburg?

Please see our Personal Development Courses courses available in Saint Petersburg

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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