CMI Level 2 Diploma in Team Leading Training Course Outline
Qualification Level: Diploma
Minimum Credit Value: 38
Guided Learning Hours: 130
The below-mentioned topics will be delivered by our professional instructor in the Online Instructor-Led Training.
Unit 2001V1: Personal Development as a Team Leader (6 Credits)
Module 1: Identify Work Objectives, Skills, and Knowledge
- Identify the Work Objectives of the Team Leader
- Skills Required of a Team Leader to Meet Work Objectives
- Knowledge Required of a Team Leader to Meet Work Objectives
- Compare Existing and Required Skills
- Compare Existing and Required Knowledge
- Development Plan to Improve Skills and Knowledge
Module 2: Agree, Implement, and Review the Development Plan
- Methods of Agreeing with the Development Plan
- Implement the Development Plan
- Review the Development Plan Against Objectives
Module 3: Team Leader’s Responsibility for Welfare in the Work
- Team Leader’s Responsibility for Team Welfare
- Factors Affecting Team Member Welfare
- Review Work Area in Support of Team Welfare
- Team Leader Actions while Identifying Factors that Affect Team Welfare
Module 4: Team Leader’s Responsibilities in Discrimination, Harassment, and Diversity
- Team Leader’s Role in Preventing and Dealing with Discrimination and Harassment
- Methods for Supporting Diversity and Inclusion in the Work Area
Unit 2005V1: Building Work Relationships (5 Credits)
Module 5: Communicate and Maintain Working Relationships with the Manager
- Communication Methods Available to Communicate with the Manager
- Need for Working Relationships with the Manager
- Issues that Need to Be Communicated to the Manager
After completing the Online Instructor-Led Training, we'll move to our Self-Paced Training to complete the certification.
Unit 2002V1: Communicating with a Team (5 Credits)
Module 6: Role of Communication in Leading a Team
- Principles of Effective Communication
- Methods for Communicating with a Team
- Potential Barriers When Communicating with a Team
- Ways of Reducing and Removing Potential Barriers to Communication
Module 7: Organise Team Briefings
- Links Between Team Briefings and Work Objectives
- Methods of Team Briefings Available to the Team Leader
- Plan for a Team Briefing
Module 8: Lead Team Briefings
- Objectives of a Team Briefing
- Structure of a Team Briefing
- Methods of Involving Team Members in the Team Briefing
- Outcome of the Team Briefing Against its Objectives
Unit 2003V1: Monitoring Team Performance (5 Credits)
Module 9: Understand the Team Objectives and Plan for Achievement
- How to Develop Directions into Clear Objectives?
- Explain to the Team the Objectives and Responsibilities
Module 10: Plan to Achieve Team Objectives
- Plan and Allocate the Work of the Team to Meet Objectives
Module 11: Monitor and Review the Team’s Performance
- Monitor the Progress of the Team against Objectives
- Identify Actions to be Taken if Work Deviates from Agreed Standards
- Encourage Team Members to Make Work Improvement Suggestions
Module 12: Understand How to Evaluate Work Performance
- How to Give Feedback on Work Performance to an Individual or Team?
- How to Review Any Changes to Original Work Objectives?
- How to Give Performance Improvement Feedback?
- How to Propose and Agree on Work Improvement Suggestions with Higher Management?
Unit 2004V1: Controlling Resources (6 Credits)
Module 13: Recognise and Source Resources Needed to Achieve Team Objectives
- Describe the Process of Identifying the Resources Needed to Achieve Team Objectives
- Generate a Plan Identifying How the Resources will be Sourced and Utilised to Achieve Team Objectives
- Assess the Appropriateness of the Resources in Achieving Team Objectives
Module 14: Manage Resources Effectively and Efficiently to Achieve Team Objectives
- Methods of Communicating the Use of Resources to the Team
- Team’s Use of Resources in Achieving their Objectives
- Methods of Dealing with Variances in Planned Resource Use
Module 15: Identify and Reduce Resource Wastage
- Effects of Reduce Wastage
- Methods of Identifying Resource Wastage
- Actions to be Taken to Reduce Resources Wastage Whilst Meeting Team Objectives
Module 16: Communicate and Maintain Working Relationships with the Team
- Identify Issues that Need to be Communicated to the Manager
- Identify Communication Methods Available to Communicate with the Team
- Describe the Needs for Good Relationships with the Team
Module 17: Develop Work Relationships Outside the Team
- Identify Individuals Outside the Team with Whom Work Relationships could be Developed
- Describe the Reasons for Developing Work Relationships with Individuals Outside the Team
- Compare the Communication Methods Used with Individuals Outside the Team to Those Imply Within the Team
Unit 2006V1: Developing Team Needs (6 Credits)
Module 18: Procedure to Plan and Implement Induction for New Team Member
- Identify the Need to Induct a New Team Member
- Content of an Induction for a New Team Member
- How to Implement the Induction Plan?
Module 19: Plan and Identify the Training Needs of Team Members
- Needs to Identify Team Training
- Process of Identifying a Training Need
- Produce a Training Plan for a Team Member, Obtaining Agreement for the Plan
Module 20: Train a Team Member to Carry Out a Task
- Process of Training a Team Member
- How to Review the Progress of the Team Member During the Training?
- Train a Team Member to Meet Legal and Organisational Requirements
Unit 2007V1: Providing Customer Service
Module 21: Identify the Team’s Customers and the Level of Service Required
- Team’s Internal and External Customers
- Identify the Required Level of Service to be Provided to the Customers
- Role of the Team Leader in Providing the Service to the Customer
Module 22: Identify and Resolve Customer Service Issues
- Identify the Organisation’s Procedures for Resolving Customer Service Issues
- Authority of the Team Leader’s in Resolving Customer Issues
- Methods of Communicating with Customers to Resolve Issues
- Sources of Support Available to Team Leader
Back to course information
If you wish to make any changes to your course, please
