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ITIL® 4 Foundation Bridge Training

Dakar

Learn updated ITIL® 4 concepts for seamless transition
Understand the expanded scope of ITIL® 4 practices
Gain skills to implement modern IT Service Management

Dates & Prices Dates & Prices

Course information

ITIL® 4 Foundation Bridge Certification Course Outline

Module 1: Introduction

IT Service Management in the Modern World
About ITIL® 4
Structure of ITIL® 4

Module 2: Key Concepts of Service Management

Organisations
Service Providers
Service Consumers
IT Service Management
Value and Value Co-Creation
Value: Customer, Outcomes, Costs, and Risks
Service Offerings
Service Relationships
Service Relationships Model

Module 3: Four Dimensions of Service Management

Four Dimensions Model
Organisation and People
Information and Technology
Partners and Suppliers
Value Streams and Processes

Module 4: ITIL® Service Value System (SVS)

Service Value System (SVS)

Module 5: Seven Guiding Principles

Guiding Principles
- Focus on the value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimise and Automate
Interaction Between Principles

Module 6: Service Value Chain

Value Chain Activities
Plan
Improve
Engage
Design and Transition
Obtain or Build
Deliver and Support

Module 7: Management Practices

General Management Practices
Service Management Practices
Technical Management Practices

Module 8: General Management Practices

Continual Improvement
Information Security Management
Relationship Management
Supplier Management

Module 9: Service Management Practices

Change Control
Incident Management
Define IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Desk
Service Level Management
Service Request Management

Module 10: Technical Management Practices

Deployment Management

Who Should Attend this ITIL® 4 Foundation Bridge Certification Course?

This ITIL Certification is designed for individuals who have already achieved the ITIL v3 Foundation certificate and wish to update their knowledge and skills to the latest ITIL 4 framework. This ITIL Course is therefore beneficial for:

ITIL® v3 Certified Professionals
IT Managers
Service Desk Managers
System Administrators
Network Engineers
IT Consultants
Project Managers

Prerequisites of this ITIL® 4 Foundation Bridge Course

To pursue this ITIL® 4 Foundation Bridge Course, participants are generally required to have an ITIL® v3 Foundation Certification or equivalent. This ITIL Certification course aims to update v3 knowledge to align with the ITIL® 4 framework.

ITIL® 4 Foundation Bridge Course Overview

The ITIL® 4 Foundation Bridge Course is a specialised training designed for individuals who have previously obtained the ITIL v3 Foundation Certification and wish to upgrade their knowledge and skills to ITIL 4. This ITIL Course serves as a bridge between the ITIL v3 and ITIL 4 frameworks, allowing professionals to understand the key differences, new concepts, and updated practices introduced in ITIL 4.

ITIL v3 Foundation certified professionals, IT Service Managers, IT Practitioners, and anyone seeking to transition to ITIL 4 should prioritise participating in the ITIL® 4 Foundation Bridge Course. This ITIL Course is particularly relevant for professionals looking to update their understanding of IT service management best practices and align their skills with the latest industry standards.

This 1-day ITIL® 4 Foundation Bridge Certification Course covers a comprehensive overview of the ITIL 4 framework, including its core components, guiding principles, service value system, and key practices. Participants will learn about the changes and enhancements introduced in ITIL 4, such as the shift towards a more holistic and flexible approach to service management.

Course Objectives

To understand the key concepts and principles of ITIL® 4.
To recognise the differences between ITIL® V3 and ITIL® 4
To learn how to apply ITIL® 4 practices for service management
To prepare for the ITIL® 4 Foundation Bridge examination
To gain the skills needed to transition smoothly to ITIL® 4 practices

Upon completion this ITIL Certification, participants will possess a solid understanding of ITIL® 4 principles and practices, enabling them to effectively implement and manage IT services in alignment with organisational goals. The delegates will become ITIL certified professionals, who will be better prepared for service management, contributing to improved service delivery efficiency.

What's included in this ITIL® 4 Foundation Bridge Certification?

ITIL® 4 Foundation Bridge Exam
World-Class Training from Experienced ITIL® Instructors
ITIL® 4 Foundation Bridge Certificate
Digital Delegate Pack

ITIL® 4 Foundation Bridge Exam Information

The ITIL® Foundation Bridge course is an accelerated training for those with prior ITIL certification, covering ITIL® 4's key features and its integration with Agile, DevOps, and Lean, preparing participants for the ITIL® 4 Foundation exam.

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 65% or 26/40 Marks
Duration: 60 minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Dakar venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

With a population of just over 1,000,000, Dakar is the capital city of Senegal and is also the largest city by population in the country. It is renowned for being an administrative hub, with the Senegal National Assembly having its headquarters in the city. It is also home to the Presidential Palace. Its main university, the Cheikh Anta Diop University, also known as the University of Dakar was founded in 1957 and offers an extensive variety of courses and qualifications. It also has over 60,000 students and includes many renowned professors such as Abdoulaye Wade the former president of Senegal and Abdoulaye Bathily a former government minister. The city of Dakar is also known by toursists for its colourful street markets, its stunning examples of architecture such as the Dakar Grand Mosque and its museums which focus particularly on African culture and heritage.

Address

12, Bd Djily Mbaye
le Plateau
Azur 15 building

Dakar 50555
Senegal

T: +44 1344 203 999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL Training | ITIL 4 Training | ITIL Certification in Dakar. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ITIL Training | ITIL 4 Training | ITIL Certification in Dakar, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Experience the most sought-after learning style with The Knowledge Academy's ITIL Training | ITIL 4 Training | ITIL Certification in Dakar. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL Training | ITIL 4 Training | ITIL Certification in Dakar sessions.

Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

Great trainer who took the time to explain and/or to provide examples...

Vickie Hinton

excellent instructor, easy to understand, very knowledgeable, thorough

Cindy Berberich

Keith was extremely friendly and informative, and made it a joy to learn the course.

Alex Hunt

ITIL Training | ITIL 4 Training | ITIL Certification in Dakar FAQs

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What are the prerequisites for taking this ITIL Certification?

You must hold ITIL V3 Foundation certification or above to attend.

Who should attend this ITIL Certification Course?

This course is designed for anybody with experience of ITIL V3 who would like to upgrade their knowledge to ITIL 4. It is not suitable for those who are new to ITIL and IT Service Management.

Do you offer support for this ITIL Certification Course?

Should you encounter any difficulties, our customer support team is available to assist and promptly resolve any issues you may encounter.

What is included in this course?

In this course, delegates will have 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What is the duration of this course?

The duration of this course spans 1 day.

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for ITIL® 4 Foundation Bridge Training in Dakar?

The training fees for ITIL® 4 Foundation Bridge Trainingin Dakar starts from $1595

Which is the best training institute/provider of ITIL® 4 Foundation Bridge Training in Dakar?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Foundation Bridge Training.

What are the best ITIL® Certification Training courses in Dakar?

Please see our ITIL® Certification Training courses available in Dakar

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on ITIL® Certification Training?

What is ITIL®?

History of ITIL®

Who is ITIL® for?

ITIL® Exams

How to book an ITIL® course

ITIL® Methodology

ITIL® Models

ITIL® Courses

Exam results and what if I fail my ITIL® exams?

What organisations use ITIL®?

How to add ITIL® to your LinkedIn

ITIL® Jobs

What Manuals are available for ITIL®?

ITIL® Books

How to add ITIL® to your CV

Benefits of ITIL® for Individuals

Benefits of ITIL® for Businesses

ITIL® Case Studies

ITIL® Careers

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