CMI Level 2 Diploma In Team Leading Training Course - Trinidad and Tobago

CMI Level 2 Diploma in Team Leading Training Course Outline

Qualification Level: Diploma

Minimum Credit Value: 38

Guided Learning Hours: 130

The below-mentioned topics will be delivered by our professional instructor in the Online Instructor-Led Training.

Unit 2001V1: Personal Development as a Team Leader (6 Credits)

Module 1: Identify Work Objectives, Skills, and Knowledge

• Identify the Work Objectives of the Team Leader
• Skills Required of a Team Leader to Meet Work Objectives
• Knowledge Required of a Team Leader to Meet Work Objectives
• Compare Existing and Required Skills
• Compare Existing and Required Knowledge
• Development Plan to Improve Skills and Knowledge

Module 2: Agree, Implement, and Review the Development Plan

• Methods of Agreeing with the Development Plan
• Implement the Development Plan
• Review the Development Plan Against Objectives

Module 3: Team Leader’s Responsibility for Welfare in the Work

• Team Leader’s Responsibility for Team Welfare
• Factors Affecting Team Member Welfare
• Review Work Area in Support of Team Welfare
• Team Leader Actions while Identifying Factors that Affect Team Welfare

Module 4: Team Leader’s Responsibilities in Discrimination, Harassment, and Diversity

• Team Leader’s Role in Preventing and Dealing with Discrimination and Harassment
• Methods for Supporting Diversity and Inclusion in the Work Area

Unit 2005V1: Building Work Relationships (5 Credits)

Module 5: Communicate and Maintain Working Relationships with the Manager

• Communication Methods Available to Communicate with the Manager
• Need for Working Relationships with the Manager
• Issues that Need to Be Communicated to the Manager

After completing the Online Instructor-Led Training, we'll move to our Self-Paced Training to complete the certification.

Unit 2002V1: Communicating with a Team (5 Credits)

Module 6: Role of Communication in Leading a Team

• Principles of Effective Communication
• Methods for Communicating with a Team
• Potential Barriers When Communicating with a Team
• Ways of Reducing and Removing Potential Barriers to Communication

Module 7: Organise Team Briefings

• Links Between Team Briefings and Work Objectives
• Methods of Team Briefings Available to the Team Leader
• Plan for a Team Briefing

Module 8: Lead Team Briefings

• Objectives of a Team Briefing
• Structure of a Team Briefing
• Methods of Involving Team Members in the Team Briefing
• Outcome of the Team Briefing Against its Objectives

Unit 2003V1: Monitoring Team Performance (5 Credits)

Module 9: Understand the Team Objectives and Plan for Achievement

• How to Develop Directions into Clear Objectives?
• Explain to the Team the Objectives and Responsibilities

Module 10: Plan to Achieve Team Objectives

• Plan and Allocate the Work of the Team to Meet Objectives

Module 11: Monitor and Review the Team’s Performance

• Monitor the Progress of the Team against Objectives
• Identify Actions to be Taken if Work Deviates from Agreed Standards
• Encourage Team Members to Make Work Improvement Suggestions

Module 12: Understand How to Evaluate Work Performance

• How to Give Feedback on Work Performance to an Individual or Team?
• How to Review Any Changes to Original Work Objectives?
• How to Give Performance Improvement Feedback?
• How to Propose and Agree on Work Improvement Suggestions with Higher Management?

Unit 2004V1: Controlling Resources (6 Credits)

Module 13: Recognise and Source Resources Needed to Achieve Team Objectives

• Describe the Process of Identifying the Resources Needed to Achieve Team Objectives
• Generate a Plan Identifying How the Resources will be Sourced and Utilised to Achieve Team Objectives
• Assess the Appropriateness of the Resources in Achieving Team Objectives

Module 14: Manage Resources Effectively and Efficiently to Achieve Team Objectives

• Methods of Communicating the Use of Resources to the Team
• Team’s Use of Resources in Achieving their Objectives
• Methods of Dealing with Variances in Planned Resource Use

Module 15: Identify and Reduce Resource Wastage

• Effects of Reduce Wastage
• Methods of Identifying Resource Wastage
• Actions to be Taken to Reduce Resources Wastage Whilst Meeting Team Objectives

Module 16: Communicate and Maintain Working Relationships with the Team

• Identify Issues that Need to be Communicated to the Manager
• Identify Communication Methods Available to Communicate with the Team
• Describe the Needs for Good Relationships with the Team

Module 17: Develop Work Relationships Outside the Team

• Identify Individuals Outside the Team with Whom Work Relationships could be Developed
• Describe the Reasons for Developing Work Relationships with Individuals Outside the Team
• Compare the Communication Methods Used with Individuals Outside the Team to Those Imply Within the Team

Unit 2006V1: Developing Team Needs (6 Credits)

Module 18: Procedure to Plan and Implement Induction for New Team Member

• Identify the Need to Induct a New Team Member
• Content of an Induction for a New Team Member
• How to Implement the Induction Plan?

Module 19: Plan and Identify the Training Needs of Team Members

• Needs to Identify Team Training
• Process of Identifying a Training Need
• Produce a Training Plan for a Team Member, Obtaining Agreement for the Plan

Module 20: Train a Team Member to Carry Out a Task

• Process of Training a Team Member
• How to Review the Progress of the Team Member During the Training?
• Train a Team Member to Meet Legal and Organisational Requirements

Unit 2007V1: Providing Customer Service

Module 21: Identify the Team’s Customers and the Level of Service Required

• Team’s Internal and External Customers
• Identify the Required Level of Service to be Provided to the Customers
• Role of the Team Leader in Providing the Service to the Customer

Module 22: Identify and Resolve Customer Service Issues

• Identify the Organisation’s Procedures for Resolving Customer Service Issues
• Authority of the Team Leader’s in Resolving Customer Issues
• Methods of Communicating with Customers to Resolve Issues
• Sources of Support Available to Team Leader