Who should attend this Cisco Unified Contact Center Enterprise Training Course?
The Cisco Unified Contact Center Enterprise Course is designed for professionals who are involved in the design, deployment, and administration of Cisco Unified Contact Center solutions. This Cisco Training can benefit a wide range of professionals, including:
- System Engineers
- System Integrators
- Network Engineers
- Contact Centre Administrators
- Customer Experience Managers
- Technical Support Personnel
- IT Managers
Prerequisites of the Cisco Unified Contact Center Enterprise Training Course
There are no formal prerequisites for this Cisco Unified Contact Center Enterprise Course. However, basic networking knowledge will be helpful.
Cisco Unified Contact Center Enterprise Training Course Overview
Cisco Unified Contact Center Enterprise (UCCE) is a sophisticated contact centre platform that integrates multiple communication channels to enhance customer service experiences. It offers a scalable, distributed architecture, enabling businesses to manage large volumes of customer interactions across various channels, including voice, email, web chat, and social media.
The benefits of Cisco Unified Contact Center Enterprise are multifaceted. Firstly, it enhances customer experience by providing a seamless, multi-channel communication platform that ensures customers can interact with a business through their preferred channel. Secondly, it improves operational efficiency by automating and optimising contact centre workflows and resources, leading to reduced hold times and quicker resolution of customer inquiries.
The Knowledge Academy's 2-day Cisco Unified Contact Center Enterprise Training Course offers significant benefits for IT professionals and contact centre administrators. It provides comprehensive knowledge and skills to deploy, configure, and manage UCCE solutions effectively. This expertise is crucial for ensuring optimal performance and reliability of the contact centre infrastructure.
Course Objectives
- To gain comprehensive knowledge of Cisco Unified Contact Center Enterprise architecture and components
- To learn to deploy, configure, and manage UCCE solutions efficiently
- To master the integration of UCCE with Cisco's Unified Communications and third-party systems
- To develop skills in troubleshooting and optimising UCCE operations
- To prepare for professional certification exams related to UCCE
This Cisco Course is designed to empower delegates with an in-depth understanding and practical skills in managing Cisco Unified Contact Center Enterprise solutions.