Lean IT

Online Instructor-led (2 days)

Online Self-paced (16 hours)

Certified Lean IT Training Examination

Certified Lean IT Training Course Outline

Module 1: Introduction to Lean

  • About Lean
  • Origins of Lean
  • Lean in a Nutshell
  • Key Lean Terms and Concepts
  • Muda
  • Wastes of Lean
  • Classical Forms of Muda
  • Lean Temple
  • Hoshin Kanri (Policy Deployment)
  • Jidoka (Autonomation)
  • Just in Time (JIT)
  • Big Losses
  • Lean Business and Uses of Lean
  • What Lean Should Look Like?
  • PDCA (Plan, Do, Check, Act)
  • Lean IT and Lean IT Dimensions

Module 2: Lean Customer

  • Customers, Processes, and Waste
  • What are Customers?
  • Why do we Need to Listen to the VOC?
  • Determine the Value and Define the VOC
  • VOC Methodology
  • Identify Customers
  • Customer Segmentation
  • SIPOC
  • Gather Customer Information
  • Tips for Customer Information Sources
  • Analyse Customer Information
  • Affinity Diagrams
  • Overview of the Kano Model
  • Kano Analysis
  • What the Lines Imply?
  • Axis
  • Determine Customer Needs
  • Identifying the Requirements
  • What is a Critical to Quality (CTQ)?
  • Critical to Quality Trees
  • Why Do This?
  • Identify Critical Customer Needs
  • Identify Quality Drivers
  • Identify Performance Requirements
  • CTQ Trees in Action
  • Common Terminology
  • What Might the Customer Care About?

Module 3: Lean Process

  • Lean Principles
  • Value
  • Path to Value
  • Lean Principle
  • Value Stream Terminology
  • Process Maps
  • Swim Lanes
  • Process Mapping
  • Typical Process Map Contents
  • What is Value Stream?
  • Value Stream Maps
  • Steps for Building a Value Stream Map
  • Push Vs Pull Systems
  • Key Lean Metrics
  • Choosing the Right Metrics
  • Metrics and Measures Roadmap

Module 4: Managing Performance

  • What are Lean Process Measurements?
  • Two Top-Level Measures
  • Application of OEE
  • Four Sub-Metrics
  • Calculating OEE and TEPP
  • Key Performance Indicators (KPIs)
  • Process Measurement Points
  • Criteria for Good Measures

Module 5: Lean Organisation

  • Lean Leadership
  • Employee Empowerment
  • Communication Planning
  • Pursuing Perfection
  • Visual Management
  • Cell Information Boards
  • Guidelines for Visual Management
  • Visual Management Checklist

Module 6: Behaviour and Attitude

  • Lean Management
  • Leadership and Culture
  • Gemba and Gemba Walk
  • 5S and Steps of 5S

Module 7: Problem/Kaizen

  • Kaizen Philosophy and Events
  • Formal Kaizen Process and Roles
  • What is DMAIC and DMAIC Cycle?
  • Problem Solving Framework
  • Background to Problem Solving
  • Seven-Step Problem Solving Methodology
  • Generate and Select Solutions
  • 5 Whys
  • Completing the 5 Whys
  • Root Cause Analysis
  • Key Steps in the Use of a Fishbone Diagram
  • Example of Workshop Validation Process
  • Cause and Effect Diagram
  • Fishbone
  • Reverse Fishbone
  • Pareto Analysis

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Who should attend this Certified Lean IT Training Course?

The Lean IT Certification is designed to provide delegates with the skills and knowledge necessary to implement Lean principles within Information Technology (IT) operations and Service Management. The Lean IT Courses are especially beneficial for these professionals:

  • IT Managers
  • IT Service Managers
  • IT Process Improvement Specialists
  • IT Project Managers
  • IT Consultants
  • Change Managers
  • Quality Assurance Professionals

Prerequisites of the Certified Lean IT Training Course

There are no formal prerequisites for this Lean IT Courses. However, a basic understanding of Information Technology, Lean Principles, and their fundamental concepts would be beneficial for the delegates. 

Certified Lean IT Training Course Overview

The Lean IT Courses offers a comprehensive understanding of Lean principles tailored specifically for the IT sector. In today's rapidly evolving digital landscape, Lean based IT principles become increasingly relevant as it aims to enhance the efficiency and effectiveness of IT services, aligning them more closely with customer needs. This approach is pivotal in streamlining processes, reducing waste, and ensuring optimal resource utilisation in IT operations.

Professionals in the IT sector, project managers, and individuals involved in IT service management should consider mastering Lean in IT. It is particularly important for those looking to improve process efficiencies, implement cost-saving strategies, and foster a culture of continuous improvement within their organisations. Lean based IT Training equips these professionals with the skills to drive significant operational improvements and deliver greater value to their customers.

This 1-day Lean IT Courses by The Knowledge Academy is meticulously designed to provide delegates with practical skills and knowledge in Lean based IT principles. Delegates will learn how to apply Lean principles in IT settings effectively, leading to improved service delivery and enhanced customer satisfaction. The course covers key concepts and methodologies, preparing individuals for the Lean based IT Certification, which validates their expertise in this field.

Course Objectives

  • To impart a thorough understanding of Lean principles in an IT context
  • To demonstrate effective techniques for waste reduction in IT processes
  • To equip delegates with skills for enhancing IT service efficiency
  • To prepare individuals for the Lean IT Certification examination
  • To provide insights into continuous improvement strategies in IT services

Upon completion of the course, delegates will possess a deep understanding of how to apply Lean methodologies in IT. They will be equipped with practical tools and techniques to initiate and lead Lean-based improvements within their IT environments, ensuring their organisations can deliver high-quality, efficient IT services that align with business objectives and customer expectations.

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What’s included in this Certified Lean IT Training Course?

  • Certified Lean IT Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Lean IT Certificate
  • Digital Delegate Pack 

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Certified Lean IT Training Examination Information:

The Lean IT Foundation exam follows this format:

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Pass Mark: 26/40 pass mark or 65%
  • Duration: 60 Minutes

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Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on 44 1344 203 999 or Enquire.

Lean IT FAQs

Lean IT is a methodology focused on optimising IT operations by eliminating waste, improving processes, and delivering maximum value to customers while fostering a culture of continuous improvement.
The Lean IT Courses provides training on applying lean principles to IT operations, enhancing efficiency, reducing waste, and driving organisational success through improved processes and customer satisfaction.
You can get certified by completing a recognised Lean IT Training Course, followed by passing the associated certification exam that validates your understanding of Lean IT principles and practices.
The best qualification for Lean depends on your goals. For IT professionals, Lean IT Certification is highly valued, while Six Sigma and Lean Practitioner certifications are also widely recognised.
Lean Training is suitable for IT professionals, managers, process improvement specialists, and anyone involved in driving efficiency and customer value in organisational processes.
Implementing Lean improves efficiency, reduces waste, enhances customer satisfaction, fosters a culture of continuous improvement, and ensures more streamlined and cost-effective operations.
Typically, there are no strict prerequisites for the Lean IT Exam, though prior knowledge of IT operations and basic Lean principles can be advantageous.
No specific prerequisites are required. The courses are open to anyone interested in learning and applying Lean IT methodologies to improve organisational processes.
You can train by signing up in a certified Lean IT Courses, studying official materials, practicing with mock exams, and applying Lean principles in practical scenarios.
This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.
Yes, we offer corporate training tailored to your organisation’s needs, ensuring teams gain the skills to implement Lean IT principles effectively.
Yes, we provide 24/7 support to assist with course access, queries, and technical issues, ensuring a seamless learning experience.
Lean IT Certifications open opportunities such as IT Process Manager, Lean IT Consultant, Continuous Improvement Specialist, and IT Operations Manager roles.
The Certified Lean IT Certification is ideal for beginners, offering a solid introduction to Lean principles and their application in IT environments.
You will learn to identify and eliminate waste, optimise IT processes, improve efficiency, and foster a culture of continuous improvement within your organisation.
Topics include Lean principles, waste elimination, continuous improvement, value stream mapping, and aligning IT processes with customer value creation.
Yes, the course includes practical exercises, case studies, and real-world scenarios to help delegates apply Lean IT concepts effectively.
Yes, delegates may engage in projects and simulations designed to reinforce learning and provide practical experience in implementing Lean IT principles.
No special software is required for the course, but access to basic tools like spreadsheets or collaboration platforms may be beneficial for exercises.
No prior experience is required for Lean IT Training Courses. The courses are structured to accommodate both beginners and professionals looking to enhance their skills.
Yes, we offer self-paced learning options for Lean IT Training, allowing you to study at your own pace and fit the course into your schedule.
Yes, we recommend reviewing Lean IT books, case studies, and official course materials to deepen your understanding and prepare for the certification exam.
The Knowledge Academy in Taiwan, Province of China stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
Please see our Lean IT courses available in Taiwan, Province of China
The Knowledge Academy is the Leading global training provider for Lean IT.
The training fees for Lean IT in Taiwan, Province of China starts from $2295
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