Course information

Certified Agile IT Service Manager (CAITSM) Course Outline

This CAITSM course covers the following topics:

Module 1: Introduction

  • Defining Agile
    • Agile
    • Agile Vs Waterfall Model
    • Agile Values
    • Agile Manifesto
    • Agile Umbrella
    • Characteristics of Agile
    • Agile Lifecycle
  • Agile Methods and Practices
  • Benefits of Agile IT Service Management
  • Implementing Agile IT Service Management

Module 2: Exploring Elements of Agile

  • Lean
    • Core Concept of Lean Thinking
  • Kanban
    • Graphical Representation of Kanban
  • DevOps
    • DevOps: A Perspective
    • Need for DevOps
  • ITSM
    • Introduction to ITSM
    • Representation of ITSM
    • Key Concept and ITSM Framework
    • ITSM in Agile
  • Scrum
    • Define and Uses of Scrum
    • Brief Look at Scrum

Module 3: Service Management Framework

  • Service Life Cycle
  • Components of Service Life Cycle
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operations
    • Continual Service Improvement
  • Agile Process Design
    • Diagram of Agile Process Design
    • Description
    • Challenges Faced While Working with Waterfall Model
    • Agile Approach to Process Design
    • Adaptive Approach is Promoted by Agile Process Design
    • Net Result Will Be That Agile Processes Deliver Just Enough Control and Structure
    • Minimum Viable Process (MVP)
    • Agile Process Improvement

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Who should attend this Certified Agile IT Service Manager (CAITSM) Training Course?

The Certified Agile IT Service Manager (CAITSM) Training Course is designed to equip delegates with the skills and knowledge necessary to effectively manage IT services using Agile methodologies. This training course is especially beneficial for these professionals:

  • IT Service Managers
  • Agile Coaches
  • IT Service Delivery Managers
  • IT Leaders and Executives
  • IT Project Managers
  • Scrum Masters
  • Change Management Practitioners

Prerequisites of the Certified Agile IT Service Manager (CAITSM) Training Course

There are no formal prerequisites for this Certified Agile IT Service Manager (CAITSM) Training Course. However, a foundational knowledge of Information Technology, Customer Support, and Agile methodologies would be beneficial for the delegates.   

Certified Agile IT Service Manager (CAITSM) Course Overview

This Certified Agile IT Service Manager (CAITSM) Course explores Agile principles and practices in IT service management. Agile methodologies have become increasingly relevant in the dynamic landscape of IT, providing organisations with the flexibility and adaptability needed to respond effectively to changing requirements. This course delves into the fundamentals of Agile in an IT service management context, emphasising its relevance in driving efficiency and customer satisfaction.

Mastering Agile practices is crucial for IT professionals, particularly those involved in service management. Agile IT service management ensures that organisations can swiftly respond to evolving business needs, enhance team collaboration, and deliver high-quality customer service. This course is designed for professionals aspiring to elevate their IT service management skills by integrating Agile methodologies, making them well-equipped to navigate the complexities of today's IT environments.

The Knowledge Academy's 2-day training in Certified Agile IT Service Management equips delegates with practical knowledge and skills to apply Agile principles in an IT service management context. Delegates will gain insights into Agile frameworks, learn effective collaboration techniques, and understand how to optimise IT service delivery using Agile practices.

Course Objectives:

  • To understand the principles and values of Agile in IT service management
  • To apply Agile methodologies to enhance IT service delivery
  • To foster collaboration and communication within IT service teams
  • To optimise workflows and adapt to changing business requirements
  • To implement Agile practices for improved customer satisfaction
  • To gain practical skills in incorporating Agile into IT service management processes

Upon completing the Certified Agile IT Service Manager (CAITSM) Course, delegates will have the knowledge and skills to apply Agile principles in IT service management effectively. This proficiency will enable them to lead teams in delivering high-quality services with greater agility.

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What’s included in this Certified Agile IT Service Manager (CAITSM) Training Course?

  • Certified Agile IT Service Manager (CAITSM) Examination
  • World-Class Training Sessions from Experienced Instructors
  • Certified Agile IT Service Manager (CAITSM) Certificate
  • Digital Delegate Pack 

Certified Agile IT Service Manager (CAITSM) Exam Information

To achieve the Certified Agile IT Service Manager (CAITSM), candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 60 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Jacksonville venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Jacksonville is the biggest city in the state of Florida. It is the biggest city by area in the United States. Jacksonville has an estimated population of around 854,000 people, making it the most populous city in Florida also. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16.  Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school.  At age 18, US citizens are able to engage in higher education.  Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend.  Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating a course at a community college will be earning credits in order to achieve an associate’s degree. Primary and secondary education in Jacksonville is overseen by the Duval County Public Schools board. There is roughly 125,000 pupils in the Jacksonville school district, attending 173 schools. There are approximately 62 magnet schools in this area to serve those pupils with a specialised academic or artistic interest. Three schools in Jacksonville are a regular feature in a list of the country’s top high schools. These are: Stanton College Preparatory School, Darnell-Cookman School of the Medical Arts and Paxon School for Advanced Studies. Jacksonville is home to a number of higher education institutes, such as: University of North Florida, Jacksonville University and Edwards Waters College. The latter is the United States oldest black college, it was established in 1866 in order to educate the freed former slaves. Jacksonville University is a private university, established in 1934. It offers over 70 majors and programs at the undergraduate level, as well as several Master's programs. At The Knowledge Academy we offer over 50,000 classroom based training courses in the United States, including popular locations such as Jacksonville.

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Address

Aetna
841 Prudential Drive
12th Floor
Jacksonville
Florida
32207

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Agile Training | Certified Agile IT Service Manager in Jacksonville. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Agile Training | Certified Agile IT Service Manager in Jacksonville, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Agile Training | Certified Agile IT Service Manager in Jacksonville FAQs

The course includes 2 days of classroom training from an expert instructor, the exam, courseware book including slides, and a certificate of achievement upon completion.
Yes, delegates will need to sit an exam to acquire the certification. The exam is included with the course fee.
Your instructor will be an IT service management expert with years of experience with using Agile methodologies.
Please arrive at the venue at 8:45am.
The training fees for Certified Agile IT Service Manager (CAITSM)in Jacksonville starts from $2295
The Knowledge Academy is the Leading global training provider for Certified Agile IT Service Manager (CAITSM).
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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