BCS Foundation Certificate In Digital Business Change Training in Albany, NY

BCS Foundation Certificate in Business Change Course Outline

This training course will explore the following areas:

Domain 1: Business Change Principles

Module 1: Degrees of Business Change

• Venkatraman’s Business Transformation Model
  • Evolutionary
  • Revolutionary

Module 2: Business Change Lifecycle

• Stages of Business Change Lifecycle

Domain 2:  Business Alignment

Module 3: Aspects Specific to an Organization for Aligning Business Change

• External Environment
• Enterprise Architecture

Module 4: Process and Techniques Used to Develop a SWOT Analysis

• Introduction
• Techniques to Analyse the External Environment

Module 5: Frameworks for Analyzing Organizational Culture

• Handy’s Model of Organizational Culture
• Cultural Web

Module 6: Hofstede’s Dimensions of National Culture

• Describe Hofstede’s Dimensions of National Culture

Module 7: Balanced Scorecard, Critical Success Factors (CSF), and Key Performance Indicators (KPI)

• Balanced Scorecard
• Critical Success Factors
• Key Performance Indicators (KPI)

Domain 3: Business Improvement Definition

 Module 8: Investigation Techniques

• Interviews
• Observation
• Workshops
• Scenarios
• Surveys
• Document Analysis

Module 9: Techniques to Analyse the Root Causes of Problems

• Fishbone
• Mind Maps
• Rich Pictures

Module 10: Identify Categories of Stakeholder

• Introduction
• Stakeholder Wheel
• Types of Stakeholders

Module 11: Techniques to Analyse and Manage Stakeholders

• Stakeholder Analysis
• Power/Interest Grid
• CATWOE
• RACI Chart

Module 12: Gap Analysis Process, Comparing Existing and Target States

• Gap Analysis
• Identify the Current Situation
• Set S.M.A.R.T Goals
• Analyse Gaps
• Establish a Plan to Close Existing Gaps

Module 13: Process for Evaluating Options

• Identifying Options
• Evaluating Feasibility

Module 14: Contents and Structure of a Business Case

• Background and Objectives
• Categories of Costs and Benefits
• Impact Assessment
• Risk Assessment

Module 15: Distinguish Between Investment Appraisal Techniques

• Payback
• Discounted Cash Flow
• Internal Rate of Return

Module 16: Distinguish Between the Change Programme and the Change Project

• Change Programme Vs Change Project

Module 17: Requirements

• Overview
• Types of Requirement
• Scope of the Selected Option: Use Case Diagrams

Domain 4: Business Change Design and Development

 Module 18: Describe the POPIT

• People
• Organization
• Process
• Information
• Technology

Module 19: Testing in the Business Change Process

• V Model

Domain 5: Business Change Implementation

 Module 20: Business Readiness Assessment

• Force Field Analysis
• Kotter Approach to Change

Module 21: process for Implementing the Solution

• Implementation Approaches
• Lewin’s Model of Organizational Change

Module 22: Responses to Change

• Emotional Impact of Changes: SARAH Model
• Conscious Competence Learning Model

Module 23: Purpose of Post-implementation Review

• Post-Implementation Review

Domain 6: Benefits Management and Realization

 Module 24: Benefits Management Process/Lifecycle

• Benefits Management Process/Lifecycle

Module 25: Benefits Categories

• Financial
• Quantifiable
• Measurable
• Observable

Module 26: Role of the Benefit Owner

• Introduction
• Contents of the Benefits Plan
• Purpose, Conduct, and Outcomes of a Benefits Review