BCS Foundation Certificate in Business Change Course Outline
This training course will explore the following areas:
Domain 1: Business Change Principles
Module 1: Degrees of Business Change
- Venkatraman’s Business Transformation Model
- Evolutionary
- Revolutionary
Module 2: Business Change Lifecycle
- Stages of Business Change Lifecycle
Domain 2: Business Alignment
Module 3: Aspects Specific to an Organization for Aligning Business Change
- External Environment
- Enterprise Architecture
Module 4: Process and Techniques Used to Develop a SWOT Analysis
- Introduction
- Techniques to Analyse the External Environment
Module 5: Frameworks for Analyzing Organizational Culture
- Handy’s Model of Organizational Culture
- Cultural Web
Module 6: Hofstede’s Dimensions of National Culture
- Describe Hofstede’s Dimensions of National Culture
Module 7: Balanced Scorecard, Critical Success Factors (CSF), and Key Performance Indicators (KPI)
- Balanced Scorecard
- Critical Success Factors
- Key Performance Indicators (KPI)
Domain 3: Business Improvement Definition
Module 8: Investigation Techniques
- Interviews
- Observation
- Workshops
- Scenarios
- Surveys
- Document Analysis
Module 9: Techniques to Analyse the Root Causes of Problems
- Fishbone
- Mind Maps
- Rich Pictures
Module 10: Identify Categories of Stakeholder
- Introduction
- Stakeholder Wheel
- Types of Stakeholders
Module 11: Techniques to Analyse and Manage Stakeholders
- Stakeholder Analysis
- Power/Interest Grid
- CATWOE
- RACI Chart
Module 12: Gap Analysis Process, Comparing Existing and Target States
- Gap Analysis
- Identify the Current Situation
- Set S.M.A.R.T Goals
- Analyse Gaps
- Establish a Plan to Close Existing Gaps
Module 13: Process for Evaluating Options
- Identifying Options
- Evaluating Feasibility
Module 14: Contents and Structure of a Business Case
- Background and Objectives
- Categories of Costs and Benefits
- Impact Assessment
- Risk Assessment
Module 15: Distinguish Between Investment Appraisal Techniques
- Payback
- Discounted Cash Flow
- Internal Rate of Return
Module 16: Distinguish Between the Change Programme and the Change Project
- Change Programme Vs Change Project
Module 17: Requirements
- Overview
- Types of Requirement
- Scope of the Selected Option: Use Case Diagrams
Domain 4: Business Change Design and Development
Module 18: Describe the POPIT
- People
- Organization
- Process
- Information
- Technology
Module 19: Testing in the Business Change Process
Domain 5: Business Change Implementation
Module 20: Business Readiness Assessment
- Force Field Analysis
- Kotter Approach to Change
Module 21: process for Implementing the Solution
- Implementation Approaches
- Lewin’s Model of Organizational Change
Module 22: Responses to Change
- Emotional Impact of Changes: SARAH Model
- Conscious Competence Learning Model
Module 23: Purpose of Post-implementation Review
- Post-Implementation Review
Domain 6: Benefits Management and Realization
Module 24: Benefits Management Process/Lifecycle
- Benefits Management Process/Lifecycle
Module 25: Benefits Categories
- Financial
- Quantifiable
- Measurable
- Observable
Module 26: Role of the Benefit Owner
- Introduction
- Contents of the Benefits Plan
- Purpose, Conduct, and Outcomes of a Benefits Review