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Course information
BCS Professional Certificate in Stakeholder Engagement Training Course Outline
Module 1: Stakeholders
- Types of Stakeholder
- Stakeholder Analysis and Prioritisation
- Stakeholder Planning and Monitoring
- Stakeholder Perspectives
Module 2: Communication
- Communication Process
- Barriers to Communication
- Active Listening
- Listening Behaviours
Module 3: Working with Stakeholder Groups
- Group Development Process
- Learning Styles
Module 4: Facilitated Workshops
- Benefits of Facilitated Workshops
- Roles in a Facilitated Workshop
- Stages of a Facilitated Workshop
- Facilitated Workshop Planning
- Running a Facilitated Workshop
- Facilitation Techniques
Module 5: Rapport
- Nature of Rapport
- Mehrabian’s Elements in Communication
- Techniques for Creating and Sustaining Rapport
- Building Rapport Using Mirror, Match, Pace
Module 6: Creative Problem-solving
- Creative Problem-solving Process
- Barriers to Creativity
- Techniques for Generating Ideas
- Managing the Creative Thinking Process Using de Bono’s Six Hats
Module 7: Managing Expectations
- Categories of Expectations
- Sources of Expectations
- Process for Managing Expectations
Module 8: Negotiating with Stakeholders
- GETTING TO YES Approach
- BATNA
- Integrative and Distributive Negotiation
Module 9: Managing Conflict
- Roots of Conflict – Goals, Judgements, Values
- Options for Conflict Resolution
- Thomas-Kilmann Conflict MODE Instrument
Who Should Attend this BCS Professional Certificate in Stakeholder Engagement Training Course?
This BCS Professional Certificate in Stakeholder Engagement Training Course is ideal for professionals who are keen to enhance their ability to manage and engage effectively with stakeholders in a variety of settings. It is particularly beneficial for:
- Project Managers
- Communication Officers
- Change Managers
- Business Analysts
- HR Professionals
- Public Relations
- Senior Executives
Prerequisites for BCS Professional Certificate in Stakeholder Engagement Training Course
There are no formal prerequisites to attend this BCS Professional Certificate in Stakeholder Engagement Training Course.
BCS Professional Certificate in Stakeholder Engagement Training Course Overview
Stakeholder engagement is a crucial aspect of any successful project, ensuring that all parties involved are aligned, informed, and working towards a common goal. This course provides an in-depth understanding of stakeholder dynamics, equipping delegates with the skills necessary to effectively engage and manage stakeholders in various contexts, whether in project management, business analysis, or any organisational change initiatives.
Proficiency in Stakeholder Engagement is vital for professionals who aim to lead projects to success, minimise conflicts, and foster collaboration across teams. This skill is particularly essential for Project Managers, Business Analysts, Change Managers, and anyone involved in decision-making processes within their organisation. Mastery of stakeholder engagement can significantly enhance a professional's ability to drive projects forward, ensuring that all voices are heard and considered.
This intensive 2-day training equips delegates with practical tools and techniques to engage stakeholders effectively. Through interactive sessions, delegates will learn how to identify and analyse stakeholders, manage expectations, and communicate effectively with diverse groups. The course also covers strategies for overcoming challenges in stakeholder management, ensuring that delegates leave with actionable insights that can be immediately applied in their roles.
Course Objectives
- To identify and analyse different types of stakeholders effectively
- To apply appropriate communication strategies for diverse groups
- To plan and conduct facilitated workshops for stakeholder engagement
- To develop techniques for building and sustaining rapport
- To employ creative problem-solving and conflict management strategies
- To understand and navigate the complexities of negotiating with stakeholders
After completing this training, delegates will be well-equipped to engage stakeholders in a manner that ensures mutual understanding and cooperation. They will be proficient in using structured approaches to analyse and prioritise stakeholder needs and expectations.
What’s included in this BCS Professional Certificate in Stakeholder Engagement Training Course?
- BCS Professional Certificate in Stakeholder Engagement Examination.
- World-Class Training Session from Experienced Instructors.
- BCS Professional Certificate in Stakeholder Engagement Certificate.
- Digital Delegate Pack.
BCS Professional Certificate in Stakeholder Engagement Exam Information
The BCS Professional Certificate in Stakeholder Engagement exam evaluates a candidate ability to effectively engage and manage stakeholders across a variety of business contexts. This assessment ensures a comprehensive understanding of stakeholder analysis, prioritisation techniques, communication processes, and engagement strategies, aligning with BCS standards for excellence in stakeholder management. The format of the exam is as follows:
- Question Type: Multiple-Choice
- Total Questions: 40
- Total Marks: 40 Marks
- Pass Marks: 65%, or 26/40 Marks
- Duration: 90 Minutes
- Open Book/ Closed Book: Closed Book
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Our Albany, NY venue
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Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led BCS Professional Certificate In Stakeholder Engagement Training in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's BCS Professional Certificate In Stakeholder Engagement Training in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
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Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
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BCS Professional Certificate In Stakeholder Engagement Training in Albany, NY FAQs
Please arrive at the venue at 8:45am.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is [ ] day(s)
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for BCS Professional Certificate in Stakeholder Engagement Trainingin Albany, NY starts from $2995
The Knowledge Academy is the Leading global training provider for BCS Professional Certificate in Stakeholder Engagement Training.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
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