BCS Professional Certificate In Stakeholder Engagement Training in Fort Lauderdale

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BCS Professional Certificate in Stakeholder Engagement Training

Fort Lauderdale

Attain in-depth knowledge about various stakeholder types and analysis techniques.
Understand the communication process and barriers to effective listening.
Learn creative problem-solving techniques and managing conflict in negotiations.

Dates & Prices Dates & Prices

Course information

BCS Professional Certificate in Stakeholder Engagement Training Course Outline

Module 1: Stakeholders

Types of Stakeholder
Stakeholder Analysis and Prioritisation
Stakeholder Planning and Monitoring
Stakeholder Perspectives

Module 2: Communication

Communication Process
Barriers to Communication
Active Listening
Listening Behaviours

Module 3: Working with Stakeholder Groups

Group Development Process
Learning Styles

Module 4: Facilitated Workshops

Benefits of Facilitated Workshops
Roles in a Facilitated Workshop
Stages of a Facilitated Workshop
Facilitated Workshop Planning
Running a Facilitated Workshop
Facilitation Techniques

Module 5: Rapport

Nature of Rapport
Mehrabian’s Elements in Communication
Techniques for Creating and Sustaining Rapport
Building Rapport Using Mirror, Match, Pace

Module 6: Creative Problem-solving

Creative Problem-solving Process
Barriers to Creativity
Techniques for Generating Ideas
Managing the Creative Thinking Process Using de Bono’s Six Hats

Module 7: Managing Expectations

Categories of Expectations
Sources of Expectations
Process for Managing Expectations

Module 8: Negotiating with Stakeholders

GETTING TO YES Approach
BATNA
Integrative and Distributive Negotiation

Module 9: Managing Conflict

Roots of Conflict – Goals, Judgements, Values
Options for Conflict Resolution
Thomas-Kilmann Conflict MODE Instrument

Who Should Attend this BCS Professional Certificate in Stakeholder Engagement Training Course?

This BCS Professional Certificate in Stakeholder Engagement Training Course is ideal for professionals who are keen to enhance their ability to manage and engage effectively with stakeholders in a variety of settings. It is particularly beneficial for:

Project Managers
Communication Officers
Change Managers
Business Analysts
HR Professionals
Public Relations
Senior Executives

Prerequisites for BCS Professional Certificate in Stakeholder Engagement Training Course

There are no formal prerequisites to attend this BCS Professional Certificate in Stakeholder Engagement Training Course.

BCS Professional Certificate in Stakeholder Engagement Training Course Overview

Stakeholder engagement is a crucial aspect of any successful project, ensuring that all parties involved are aligned, informed, and working towards a common goal. This course provides an in-depth understanding of stakeholder dynamics, equipping delegates with the skills necessary to effectively engage and manage stakeholders in various contexts, whether in project management, business analysis, or any organisational change initiatives.

Proficiency in Stakeholder Engagement is vital for professionals who aim to lead projects to success, minimise conflicts, and foster collaboration across teams. This skill is particularly essential for Project Managers, Business Analysts, Change Managers, and anyone involved in decision-making processes within their organisation. Mastery of stakeholder engagement can significantly enhance a professional's ability to drive projects forward, ensuring that all voices are heard and considered.

This intensive 2-day training equips delegates with practical tools and techniques to engage stakeholders effectively. Through interactive sessions, delegates will learn how to identify and analyse stakeholders, manage expectations, and communicate effectively with diverse groups. The course also covers strategies for overcoming challenges in stakeholder management, ensuring that delegates leave with actionable insights that can be immediately applied in their roles.

Course Objectives

To identify and analyse different types of stakeholders effectively
To apply appropriate communication strategies for diverse groups
To plan and conduct facilitated workshops for stakeholder engagement
To develop techniques for building and sustaining rapport
To employ creative problem-solving and conflict management strategies
To understand and navigate the complexities of negotiating with stakeholders

After completing this training, delegates will be well-equipped to engage stakeholders in a manner that ensures mutual understanding and cooperation. They will be proficient in using structured approaches to analyse and prioritise stakeholder needs and expectations.

What’s included in this BCS Professional Certificate in Stakeholder Engagement Training Course?

BCS Professional Certificate in Stakeholder Engagement Examination.
World-Class Training Session from Experienced Instructors.
BCS Professional Certificate in Stakeholder Engagement Certificate.
Digital Delegate Pack.

BCS Professional Certificate in Stakeholder Engagement Exam Information

The BCS Professional Certificate in Stakeholder Engagement exam evaluates a candidate ability to effectively engage and manage stakeholders across a variety of business contexts. This assessment ensures a comprehensive understanding of stakeholder analysis, prioritisation techniques, communication processes, and engagement strategies, aligning with BCS standards for excellence in stakeholder management. The format of the exam is as follows:

Question Type: Multiple-Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Marks: 65%, or 26/40 Marks
Duration: 90 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Fort Lauderdale venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Fort Lauderdale is on the east coast of Florida with a population of approximately 165,000. Because of its location it is very popular with tourists and when World War Two started the city was a major US base. Ideally located, the port of Fort Lauderdale is very popular as it is close to the Bahamas and Caribbean therefore many yachts and cruise ships stop off.

Large companies such as American Express and Motorola are located in this growing city. As the city is a popular tourist area most people flock to the beaches and take in tours of the Everglades. The area boasts a large convention centre that attracts around one third of its 10 million annual visitors. Several universities have satellite campus’ here, including: the Florida Atlantic University, Florida International University and the Nova Southeastern University.

Address

Downtown
110 East Broward Blvd
Suite 1700
Fort Lauderdale
Florida
33301

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led BCS Professional Certificate In Stakeholder Engagement Training in Fort Lauderdale. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's BCS Professional Certificate In Stakeholder Engagement Training in Fort Lauderdale, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

BCS Professional Certificate In Stakeholder Engagement Training in Fort Lauderdale FAQs

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What are the pre-requisites?

Who should attend this course?

Do you offer support for the course?

We are able to provide support via phone & email prior to attending, during and after the course.

What is included in the course?

Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments

What is the duration of this course?

This course is [ ] day(s)

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for BCS Professional Certificate in Stakeholder Engagement Training in Fort Lauderdale?

The training fees for BCS Professional Certificate in Stakeholder Engagement Trainingin Fort Lauderdale starts from $2995

Which is the best training institute/provider of BCS Professional Certificate in Stakeholder Engagement Training in Fort Lauderdale?

The Knowledge Academy is the Leading global training provider for BCS Professional Certificate in Stakeholder Engagement Training.

What are the best Business Analysis Courses courses in Fort Lauderdale?

Please see our Business Analysis Courses courses available in Fort Lauderdale

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our Business Analysis training is accredited by BCS

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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