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Module 1: Cisco Unified Contact Center Solutions
Module 2: Unified CCE Reference Designs
Module 3: Contact Center Enterprise Solutions Overview
Module 4: Configuration Limits and Feature Availability for Reference Designs
Module 5: Unified Contact Center Enterprise Solution Design Considerations
Module 6: High Availability and Network Design
Module 7: Solution Security
Module 8: Design Considerations for Integrated Features
Module 9: Bandwidth, Latency, and QoS Considerations
Module 10: Sizing and Operating Conditions for Reference Designs
Module 11: Sizing and Operating Conditions for Reference Designs
The Cisco Unified Contact Center Enterprise Course in the United States is designed for professionals who are involved in the design, deployment, and administration of Cisco Unified Contact Center solutions. This Cisco Training can benefit a wide range of professionals, including:
There are no formal prerequisites for this Cisco Unified Contact Center Enterprise Course. However, basic networking knowledge will be helpful.
This Cisco Unified Contact Center Enterprise Training Course in the United States offers an in-depth understanding of Cisco's Unified Contact Center Enterprise (UCCE). It is designed to provide a comprehensive insight into the features, functionalities, and operational capabilities of the UCCE platform. As businesses increasingly rely on effective communication solutions, mastering UCCE is crucial in ensuring seamless customer interactions and support services.
Proficiency in UCCE in the United States is essential for professionals seeking to enhance customer experience through advanced contact centre solutions. This course particularly benefits IT Specialists, Communication Infrastructure Managers, and Customer Support Leaders. Mastering UCCE enables these professionals to optimize customer interaction, improve response times, and ensure high-quality communication standards in their organizations.
This 2-day intensive training by The Knowledge Academy in the United States is structured to empower delegates with practical skills and knowledge about UCCE. Participants will learn how to manage and configure the system, troubleshoot common issues, and effectively utilize its full features. The course aims to equip attendees with the confidence and competence to implement and maintain UCCE in their work environments.
Course Objectives:
After completing this course in the United States, delegates will receive a certification acknowledging their Cisco Unified Contact Center Enterprise expertise. This certification validates their skills to employers and clients, positioning them as competent professionals in advanced communication solutions.
World-Class Training Sessions from Experienced Instructors
Why choose us
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Cisco Unified Contact Center Enterprise Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Join a scheduled class with a live instructor and other delegates.
Engage in activities, and communicate with your trainer and peers.
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Unlock your potential with The Knowledge Academy's Cisco Unified Contact Center Enterprise Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
We may not have any package deals available including this course. If you enquire or give us a call on +1 7204454674 and speak to our training experts, we should be able to help you with your requirements.
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