CMI Level 3 Certificate in First Line Management Training Course Outline
Our CMI Level 3 Certificate in First Line Management (SCQF) Training Course is thoughtfully structured to meet the 40 Guided Learning Hours requirement, providing delegates with 20 hours of comprehensive course material and 20 hours of interactive e-learning content.
Qualification Level: Certificate
Minimum Credit Value: 13
The following topics will be discussed in an interactive session with a certified instructor.
Unit 3001V1: Personal Development as a First Line Manager (Credit Value 6)
Module 1: Develop and Use a Personal Development Plan
- Relation between Organizational Objectives and Personal Development Objectives
- Create a Personal Development Plan
- Learning and Development Opportunities
- Review the Progress of the Plan
Module 2: How to Plan and Manage Work?
- Methods or Processes Available to Determine Work Plan Priorities
- How to Manage Time to Achieve Work Plan Objectives?
- Reasons for Incorporating Flexibility into a Work Plan
Module 3: Develop and Maintain Effective Working Relationships
- Leadership Styles and Approaches used in Different Situations
- How to Develop and Maintain Good Working Relationships?
- Working with Team Members to Maintain Standards of Work and Behavior
Module 4: Safeguard the Welfare of the Team
- Responsibilities of a First Line Manager for Safeguarding Team Welfare
- Identify and Monitor Risks Affecting Team Welfare
- Implement Actions upon Identifying a Risk to Team Welfare
After completing the instructor-led training, we'll move to our self-paced training to complete the certification.
Unit 3008V1 Improving Team Performance (Credit Value 7)
Module 5: Be Able to Identify Issues which Affect Performance
- Manager’s Role in Identifying Performance Issues
- How to Evaluate Individual and Team Performance and Behaviors?
- Limits of Responsibility for Dealing
Module 6: Select and Apply Optimal Solutions for Performance Issues
- Identify the Range of Approaches Available
- Different Methods Available in Providing Help and Support
- How to Conduct a Performance Counselling Session for an Individual?
- Importance of Maintaining Confidentiality
Module 7: Achieve the Performance Issue of an Individual
- Agree on Team Member Action Plan for Issue Resolution
- Range of Support Services Available
- How to Ensure that the Desired Outcomes are Achieved?
- Disciplinary and Grievance Procedure Triggers
- First Line Manager’s Role in a Disciplinary and Grievance Situation
- Reasons for Recording Action Plan Achievements and Actions Taken