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Course information
Interpersonal Skills Training Course Outline
Module 1: Fundamentals
- Communication
- How People Communicate?
- Process of Communication
- What Does It Mean to be Assertive?
- When to be Assertive?
- Being Assertive in the Workplace
Module 2: How to Influence Others?
- Give Them What They Want
- Make Others Feel Important
- Connect with Emotions
- Empower Them
- Respect Other People’s Opinion
- Be a Leader, Not a Boss
- Show Sympathy
Module 3: Understand Being More Sensitive to Feelings
- Fundamentals of Emotional Intelligence
- Applications of Emotional Intelligence
- Emotional Strategies
Module 4: Selling Ideas and Products
- Gather Information
- Prepare a Professional Presentation
- Pinpoint Your Targets
- Qualify Your Targets
- Make the Sale
Module 5: Relationship Between Boss-Subordinate
- Introduction
- Develop Positive Influence in People Without Authority
Module 6: Assessing and Motivating Others
- Introduction
- Behavioural Approach
- Herzberg’s Motivating Factors
- Summary of Theories
- Tips for Motivation
Module 7: Handling Stress and Mental and Physical Health
- Stress
- Types of Stress
- Causes of Stress
- Ways of Handling Stress
- Indicators of Mental Health
Who should attend this Interpersonal Skills Training Course?
Our Interpersonal Skills Training Course in Albany, NY is designed to equip delegates with the skills and knowledge necessary to communicate effectively and build strong interpersonal relationships in various personal and professional settings. This training course can be beneficial to the professionals, including:
- Business Professionals
- Team Leaders and Managers
- Customer Service Representatives
- Sales and Marketing Professionals
- Project Managers
- Educators and Trainers
- Human Resource Personnel
Prerequisites of the Interpersonal Skills Training Course
There are no formal prerequisites for this Interpersonal Skills Training Course.
Interpersonal Skills Training Course Overview
Effective communication and Interpersonal Skills in Albany, NY are more crucial than ever. These skills are fundamental in fostering productive relationships and ensuring successful interactions in both personal and professional contexts. They play a key role in enhancing teamwork, resolving conflicts, and improving overall organizational efficiency.
Professionals across all sectors in Albany, NY, especially those in customer-facing roles or team leadership positions, should aim to master these skills. Individuals in Call Centre Management Training particularly benefit from honing these abilities, as they are essential for managing teams, understanding customer needs, and ensuring high-quality service delivery.
The Knowledge Academy's 1-day training course on Interpersonal Skills in Albany, NY is designed to empower delegates with the essential tools and techniques for effective communication. This course will help delegates understand different communication styles, improve their listening and feedback skills, and develop a greater ability to navigate complex interpersonal dynamics.
Course Objectives
- To master effective verbal and non-verbal communication techniques
- To enhance active listening skills for better understanding
- To develop assertiveness and confidence in communication
- To navigate and resolve conflicts professionally
- To build and maintain strong interpersonal relationships
- To adapt communication strategies for various situations and audiences
- To excel in digital communication, including email and virtual meetings
- To apply learned skills to excel in personal and professional life
By attending this training course in Albany, NY, delegates will understand the benefits of Interpersonal Skills, which they can implement in their personal or professional life. They will be able to improve their effective communication, increases engagement, and creates a better relationship with other employees in your organization.
What’s included in this Interpersonal Skills Training Course?
- World-Class Training Sessions from Experienced Instructors
- Interpersonal Skills Certificate
- Digital Delegate Pack
Why choose us
Our Albany, NY venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Interpersonal Skills Training Course in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's Interpersonal Skills Training Course in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Trainer brought the course alive with good examples from own experience. Despite AI alterations to some of the slides was able to present with confidence and expertise.
Karen Wolferstan
Thomas Duncan is SUPERB!! The best trainer on any course I've ever been on. In fact, one of the best trainer/teachers I've had in my life. He was so fun to spend time with, very engaging and brought the course material to life. Thomas is a credit to the knowledge academy and If I could guarantee being on a course he takes, I would attend many more.
Daniel Tench
Interpersonal Skills Training Course in Albany, NY FAQs
Interpersonal Skills refer to the ability to communicate, collaborate, and interact effectively with others, encompassing verbal and non-verbal communication, empathy, and conflict resolution.
Effective communication fosters understanding, builds strong relationships, resolves conflicts, and enhances collaboration, ultimately leading to increased productivity and a positive work environment.
Motivating others can be achieved through recognition, goal setting, providing opportunities for growth, fostering a positive work culture, and offering constructive feedback.
This Interpersonal Skills Certification Course provides practical insights and strategies for enhancing interpersonal skills, leading to improved communication, teamwork, and conflict resolution in both personal and professional settings.
There are no formal prerequisites to attend this course.
In this Interpersonal Skills Certification Course, delegates will have a 1-day training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
The duration of this course is 1 day.
Yes, upon successful completion of the course, participants will receive a certification, validating their proficiency in interpersonal skills and enhancing their professional credentials.
Completing this course opens doors to various career opportunities, including roles in Management, Leadership, Customer Service, and Team Collaboration, across a wide range of industries.
The training fees for Interpersonal Skills Training Coursein Albany, NY starts from $1295
Which is the best training institute/provider of Interpersonal Skills Training Course in Albany, NY?
The Knowledge Academy is the Leading global training provider for Interpersonal Skills Training Course.
Please see our Communication Skills Course courses available in Albany, NY
Why choose us
Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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