SalesForce Service Cloud Training Course in Seattle

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SalesForce Service Cloud Training

Seattle

Gain an understanding of SalesForce Services and its essential Components
Learn about Salesforce objects with our Salesforce Service Cloud Training
Acquire a knowledge of Process builder and VisualForce

Dates & Prices Dates & Prices

Course information

Salesforce Service Cloud Training Course Outline

Module 1: Introduction to Salesforce Service Cloud

Salesforce Overview
Architecture
Environment
Sales Cloud
Service Cloud

Module 2: Salesforce Objects

What are Salesforce Objects?
Standard Objectives
Custom Objects
Schema Builder

Module 3: Data Security

Create a Role Hierarchy
Sharing Rules
Control Access Records

Module 4: Process Builder

Automating Business Processes
Exporting Data
Reports and Dashboards

Module 5: Visualforce

Visualforce Pages
Variables and Formulas
Standard Controllers
List Controllers
Using Forms

Who should attend this Salesforce Service Cloud Training Course?

This Salesforce Service Cloud Training Course is a good choice for delegates who want to improve how they handle customer service management. It is great for the people who work with support processes while using the Salesforce Service Cloud platform. As a result, this course can benefit a wide range of professionals, including:

Customer Service Professionals
Salesforce Administrators
Salesforce Consultants
Business Managers
IT Professionals
Business Analysts
Entrepreneurs and Business Owners

Prerequisites of the Salesforce Service Cloud Training Course

There are no formal prerequisites for attending this Salesforce Service Cloud Training Course.

Salesforce Service Cloud Training Course Overview

Salesforce Service Cloud Training offers a deep dive into one of the most dynamic and powerful customer service platforms available today. Its relevance lies in the platform's ability to streamline customer service processes, enhance customer satisfaction, and drive efficient case resolution, making it an indispensable tool in the modern customer service landscape.

This training is crucial for Customer Service Managers, IT professionals, and Salesforce Administrators aiming to leverage Salesforce Service Cloud to its full potential. Understanding how to navigate and utilise this platform is essential for those who wish to enhance their organisation's customer service experience and increase operational efficiency.

The Knowledge Academy’s 1-day Salesforce Service Cloud Training is designed to impart practical, hands-on experience with the platform. Delegates will learn through real-world scenarios, enabling them to apply the skills acquired immediately in their professional roles. This training offers a concise yet comprehensive understanding, perfect for busy professionals.

Course Objectives

To understand the fundamentals of Salesforce Service Cloud and its interface
To learn effective management of customer interactions and case handling
To master the configuration and customisation of the Service Cloud platform
To gain insights into analytics and reporting features within Service Cloud
To develop skills in automating and streamlining customer service processes
To understand best practices for optimising the customer experience using Service Cloud

Upon completing the Salesforce Service Cloud Training, delegates will have a robust understanding of the platform, empowering them to improve their organisation's customer service efficiency and effectiveness. They will be equipped with the skills needed to make impactful changes and drive customer satisfaction.

What’s included in this SalesForce Service Cloud Training Course?

World-Class Training Sessions from Experienced Instructors
SalesForce Service Cloud Certificate
Digital Delegate Pack

Why choose us

Our Seattle venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Seattle is a West Coast city in America. Seattle has around 667,000 residents and is the largest city in the state of Washington and in the Pacific Northwest region of North America. The metropolitan area of Seattle has around 3.6 million residents. Seattle had a notable music scene between the 20’s and 50’s producing early careers for Ray Charles and Quincy Jones. Seattle is home to the University of Washington which was established in 1861. The University of Washington is a public research university and features one of the most notable medical schools in the world. The University of Washington has around 45,000 students and offers 140 departments with studies in courses such as; Arts and Science, Dentistry, Education, Engineering, Law, Medicine, Nursing, Pharmacy and Public Health. The University has a large sports department, and offers scholarships and opportunities in sports such as; Football, Soccer, Basketball, Softball and Rowing which is a long standing traditional at the University. The University of Washington Educational Outreach is another institute located in Seattle. The University was established in 1912. The University offers various different programs, classes and workshops in studies such as communication, English, Humanities, Social Sciences, Health Informatics and Health Information Management. Seattle is also the home to a number of smaller universities including Seattle University is a catholic university in Seattle that was established in 1891. Seattle University has over 7,500 students and offers courses in Business & Economics, Arts & Sciences, Humanities, Teaching, Nursing, Engineering, Theology and Law. Seattle Pacific University is another University situated in Seattle. This University was established in 1913 and is a Christian University. The Seattle Pacific University has around 4,000 students in attendance. The University offers courses in Fine Arts, Humanities, Science, Engineering, Social & Behavioural Sciences, Business, Education, Health, Psychology and Theology. Some notable alumni attended Seattle Pacific University like David T. Wong who was the co-inventor of Prozac and Dan Price who is the CEO of Gravity Payments.

Address

Silver Cloud Inn Lake Union
1150 Fairview Ave North
Seattle
Washington
98109

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led SalesForce Service Cloud Training Course in Seattle. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's SalesForce Service Cloud Training Course in Seattle, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

SalesForce Service Cloud Training Course in Seattle FAQs

What is Salesforce Service Cloud Training?

This training focuses on equipping individuals with the skills to efficiently manage customer service operations using Salesforce. The training covers case management, service console features, automation tools, and reporting to enhance customer satisfaction and streamline support processes.

What are the prerequisites for this Salesforce Service Cloud Certification?

There are no formal prerequisites to attend this Salesforce Service Cloud Training Course.

Who should attend this Salesforce Service Cloud Course?

This Salesforce Service Cloud Course is designed for those who want to learn about Salesforce CRM.

Do you offer support for the Salesforce Service Cloud Course?

We can provide support via phone & email prior to attending, during and after the course.

What is included in the Salesforce Service Cloud Course?

This course includes a digital delegate pack consisting of world-class training sessions from experienced instructors. Additionally, the delegates will be able to attain a completion certificate after successfully this training course.

What is the duration of this Salesforce Service Cloud Training?

This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.

Is Salesforce service Cloud Certification worth it?

This certification is worthwhile for those pursuing careers in customer service or CRM management. It validates your expertise in using Salesforce tools to improve service delivery, potentially leading to better job opportunities and career advancement.

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What strategies can I employ to succeed in the Salesforce Service Cloud Certification?

Some of the strategies to succeed in this certification, include understanding the key concepts of the Service Cloud platform as well as you can. Additionally, you can do well by taking time to go through resources and real-life experience, that will boost your knowledge further.

Is the Salesforce Service Cloud exam challenging?

The difficulty of the Salesforce Service Cloud exam may vary depending on your level of experience. While some find it challenging due to its comprehensive coverage of Service Cloud features, others with adequate preparation may find it more manageable.

What subject areas does the course curriculum for Salesforce Service Cloud encompass?

The course curriculum for Salesforce Service Cloud typically covers a wide range of topics essential for understanding the Service Cloud platform effectively. These may include case management, omni-channel support and integration with other Salesforce products.

What steps should I take to ready myself for training in Salesforce Service Cloud?

To prepare for training in Salesforce Service Cloud, it's beneficial to familiarise yourself with basic Salesforce concepts. You can start by exploring online resources on our website which offers interactive learning modules and trails specifically tailored for Service Cloud.

Is Salesforce Sales Cloud Certification hard?

Salesforce Sales Cloud certification can be challenging, particularly for those without prior experience with Salesforce or CRM systems. It requires a solid understanding of sales processes, automation tools, and reporting features. Proper preparation and hands-on practice are essential for success.

In what ways could obtaining certification in Salesforce Service Cloud enhance my performance in my current role?

Obtaining certification in Salesforce Service Cloud can significantly enhance your performance in your current role. It achieves so by equipping you with advanced knowledge and skills in customer service management.

What is the typical salary range for individuals with Certified Salesforce Service Cloud credentials?

Salary range for delegates with Certified Salesforce Service Cloud credentials, normally earn between £40,000 to £70,000 annually. However, it is important that you understand, that depending on factors like experience, location, and specific job roles, this number can vary.

Why choose The Knowledge Academy over others?

The Knowledge Academy in Seattle is a leading training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending this course.

What is the cost/training fees for SalesForce Service Cloud Training in Seattle?

The training fees for SalesForce Service Cloud Trainingin Seattle starts from $2595

Which is the best training institute/provider of SalesForce Service Cloud Training in Seattle?

The Knowledge Academy is the Leading global training provider for SalesForce Service Cloud Training.

What are the best CRM Training courses in Seattle?

Please see our CRM Training courses available in Seattle

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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