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Course information
ITSM for DevOps Training Course Outline
Module 1: Introduction to IT Service Management (ITSM)
- Overview of ITSM
- ITIL Framework and Its Significance in ITSM
- Benefits of ITSM in DevOps
Module 2: DevOps Overview
- Understanding DevOps
- DevOps Principles and Practices
- Key Benefits of DevOps for ITSM
Module 3: ITSM in DevOps
- ITSM Implementation in DevOps
- How ITSM Aligns with DevOps Principles?
- Role of ITSM in Improving Service Quality and Delivery
Module 4: Service Strategy in DevOps
- Service Strategy Basics
- How DevOps Aligns with Service Strategy?
- Implementing Service Strategy in DevOps
Module 5: Service Design and Transition in DevOps
- Service Design Basics
- How DevOps Aligns with Service Design?
- Implementing Service Design in DevOps
- Service Transition Basics
- How DevOps Aligns with Service Transition?
- Implementing Service Transition in DevOps
Module 6: Service Operation in DevOps
- Service Operation Basics
- How DevOps Aligns with Service Operation?
- Implementing Service Operation in DevOps
Module 7: Continual Service Improvement (CSI) in DevOps
- CSI Basics
- How DevOps Aligns with CSI?
- Implementing CSI in DevOps
Module 8: ITSM Tools for DevOps
- Overview of ITSM Tools
- ITSM Tools That Support DevOps Practices
- Implementing ITSM Tools in DevOps
Who should attend this ITSM For DevOps Training Course?
The ITSM for DevOps Course in Albany, NY is tailored for professionals looking to bridge the gap between IT Service Management and DevOps practices. This course is ideal for individuals from various roles who aim to enhance their understanding of how ITSM principles align with and support DevOps methodologies. This DevOps Certification Course can be beneficial for the following professionals:
- IT Managers and Directors
- DevOps Engineers
- Service Desk Managers
- Software Developers
- Quality Assurance/Test Engineers
- Change Managers
- IT Operations Managers
- Business Analysts
- Quality Managers
Prerequisites of the ITSM For DevOps Training Course
There are no formal prerequisites required for ITSM For DevOps Course. However, a basic understanding of both ITSM and DevOps concepts can be beneficial for the delegates.
ITSM for DevOps Training Course Overview
The intersection of IT Service Management (ITSM) and DevOps has become paramount in the IT domain today. The ITSM for DevOps Certification Course in Albany, NY offered by The Knowledge Academy, delves into this crucial synergy. It equips professionals with the necessary knowledge and skills to streamline IT operations, ensuring seamless collaboration between development and operations teams ultimately driving business success.
Proficiency in ITSM for DevOps is vital for professionals in the field of IT, particularly those involved in software development, system administration, and IT operations. Mastering this subject empowers individuals to bridge the gap between development and operations, fostering quicker, more reliable software releases. DevOps Courses in Albany, NY like this one directly impacts the efficiency and effectiveness of IT processes.
This intensive 1-day ITSM for DevOps Training Course by The Knowledge Academy in Albany, NY offers a concentrated and practical approach to imparting essential skills. Delegates will gain an in-depth understanding of ITSM principles, DevOps practices, and their integration. Practical exercises, case studies, and expert guidance will empower delegates to implement DevOps practices effectively within their organisations.
Course Objectives:
- To attain knowledge about ITSM principles and their role in DevOps
- To learn about how to implement ITSM in DevOps for automation
- To understand the service strategy and its alignment with DevOps
- To learn about service design basics and its alignment with DevOps
- To understand the role of CSI in continuous improvement in DevOps
- To acquire skills about ITSM tools that support DevOps practices
After attending this ITSM for DevOps Certification Course in Albany, NY, delegates will be able to implement ITSM in DevOps for faster and more agile delivery of IT services using various ITSM tools.
What’s included in this ITSM For DevOps Training Course?
- World-Class Training Sessions from Experienced Instructors
- ITSM For DevOps Certificate
- Digital Delegate Pack
Why choose us
Our Albany, NY venue
Includes..
Air conditioned
To keep you comfortable during your course we offer a fully air conditioned environment.
Full IT support
IT support is on hand to sort out any unforseen issues that may arise.
Video equipment
This location has full video conferencing equipment.
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led DevOps | ITSM For DevOps Training in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's DevOps | ITSM For DevOps Training in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
Darren is a very competent and experienced trainer who is able to bring in a lot of practical experience into the lecture to combine it with theory for a better understanding.
Pengcheng Liu
DevOps | ITSM For DevOps Training in Albany, NY FAQs
ITSM for DevOps training focuses on integrating IT Service Management (ITSM) practices with DevOps principles. This course equips participants with the knowledge and skills to improve service delivery, enhance collaboration between IT and development teams, and streamline processes to deliver higher-quality services faster.
DevOps is a set of practices that combines software development (Dev) and IT operations (Ops) to shorten the development lifecycle and deliver high-quality software continuously. It emphasizes collaboration, automation, and integration between teams to enhance efficiency and responsiveness to business needs.
The benefits of ITSM for DevOps include improved collaboration between teams, enhanced service quality, faster incident resolution, increased customer satisfaction, and a more agile and responsive IT environment that aligns with business goals.
Upon completing the ITSM for DevOps course, participants can pursue various roles, including DevOps Engineer, IT Service Manager, Release Manager, Systems Administrator, and IT Operations Analyst. These positions leverage the skills gained in the course to enhance IT service delivery and operational efficiency.
The ITSM for DevOps certification is gaining popularity in the United Kingdom as organizations increasingly adopt DevOps practices to enhance agility and service quality. This certification is recognized by employers seeking professionals who can bridge the gap between IT operations and development
Service Strategy involves understanding and defining the organization's objectives and customer needs to create a roadmap for service delivery. It includes assessing market opportunities, developing service offerings, and aligning IT services with business goals.
DevOps aligns with service strategy by fostering a culture of collaboration and continuous improvement, ensuring that IT services meet business needs and can quickly adapt to changes. This alignment enhances the delivery of value to customers and supports strategic business objectives.
The average salary for professionals certified in ITSM for DevOps can vary based on experience and location, but in Albany, NY, it typically ranges from £40,000 to £70,000 per year. Experienced individuals in senior positions can earn even higher salaries.
Continual Service Improvement (CSI) focuses on identifying and implementing enhancements to IT services and processes. It involves analyzing performance metrics, gathering feedback, and making incremental improvements to ensure services meet changing business requirements.
Popular ITSM tools include ServiceNow, BMC Remedy, Jira Service Management, Freshservice, and Cherwell. These tools help organizations manage IT services effectively, streamline processes, and enhance user experiences.
Benefits of ITSM for DevOps training include increased operational efficiency, enhanced collaboration between teams, improved service quality, better alignment with business objectives, and the ability to respond quickly to market changes.
The ITSM framework is a structured approach to designing, delivering, managing, and improving IT services. It encompasses various best practices and methodologies, including ITIL (Information Technology Infrastructure Library), to ensure effective service management.
The ITSM for DevOps training is highly beneficial for career advancement, as it equips professionals with in-demand skills that align with industry trends. Certification can enhance job prospects, lead to higher salaries, and provide opportunities for career growth in various IT roles.
After completing the ITSM course, individuals can consider pursuing advanced certifications, gaining practical experience in IT service management roles, or exploring specialized training in areas like cloud services, agile methodologies, or security management to further enhance their skills.
To register for the course, visit The Knowledge Academy's website, navigate to the course page, and click on the registration button. Fill in the required details, select your preferred schedule, and complete the payment process.
The training fees for ITSM for DevOps Trainingin Albany, NY starts from $1595
The Knowledge Academy is the Leading global training provider for ITSM for DevOps Training.
Please see our DevOps Certification courses available in Albany, NY
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Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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