ILM Level 4 Diploma In Principles Of Leadership And Management in Washington D.C.

Level 4 Diploma in Principles of Leadership and Management Course Outline

Total Credit Value – 37

Guided Learning Hours – 78

Unit 8625-400: Understanding the Management Role to Improve Management Performance

Credit Value – 4

Guided Learning Hours – 15

Module 1: Understand the Specific Responsibilities of Middle Managers in Enabling an Organisation to Achieve its Goals

• Role of Management
• Levels of Management
• Functions of Management
• Role of Manager in an Organisation
• Nature of Goals and Objectives
• Goals and Objectives of an Organisation
• Benefits of Setting Work Goals and Objectives
• Stakeholders' Objectives in an Organisation
• Formal and Informal Organisational Relationships

Module 2: Understand How Communication and Interpersonal Skills Affect Managerial Performance in the Workplace

• Importance of Interpersonal Skills in the Workplace
• Interpersonal Skills That Every Manager Needs
• How do Interpersonal Skills Affect Your Leadership Style?
• Evaluate How Interpersonal Skills Affect Managerial Performance?
• Importance of Feedback in the Workplace
• How to Deliver Effective Feedback in the Workplace?
• Personal Work Style
• Effective Management Styles

Module 3: Be Able to Assess Personal Development Opportunities to Improve Own Managerial Performance

• What is a Personal Development Plan (PDP)?
• Benefits of Work Development Plans
• What is Knowledge Sharing?
• Benefits of Knowledge Sharing
• Ways to Improve Your Personal Development Skills
• Personal Development Strategies That Really Work
• Formal and Informal Personal Development Methods
• Internal Vs External Training Methods

Unit 8625-409: Managing Personal Development

Credit Value – 15

Guided Learning Hours – 6

Module 4: Understand How to Identify and Prioritise Work-Related Development Requirements

• Prioritising Employee Development 
• Self-Assessment Tool 
• Learning Styles 
• Model of Learning Styles 
• Surface and Deep Learning 
• SMART Objectives 
• Measure Progress and Achieve Goals 

Module 5: Be Able to Implement and Evaluate Planned Development Activities and Apply Learning in the Workplace 

• Individual Development Plan  
• How Learning and Development can Improve the Workplace? 
• Employee Development Opportunities 
• Learning Preferences and Strengths 
• Self-Management Skills  
• Nature and Purpose of Evaluation  

Module 6: Understand the Impact of Development on Workplace Performance 

• Impact of Learning and Development on Employee Productivity 
• Short-Term Goals 
• Steps to Set Short-Term Goals 
• How to Achieve Medium-Term Goals? 
• Set and Achieve Long-Term Goals 
• Performance Appraisal Methods 

Unit 8625-417: Managing and Implementing Change in the Workplace

Credit Value – 6

Guided Learning Hours – 24

Module 7: Understand the Reasons for Change in an Organisation

• Organisations Need to Change
• Organisational Change Management
• Techniques of Environmental Analysis
• Organisational Analysis
• Types of Organisational Change

Module 8: Be Able to Manage and Implement Change in the Workplace

• Benefits of Change Management
• Assess Risk and Uncertainty
• Essential Steps for an Effective Change Management Process
• Principles of Change Management
• Change Management Tools
• Tips to Evaluate Your Current Change Management Process

Unit 8625-334: Understanding and Developing Relationships in the Workplace

Credit Value – 2

Guided Learning Hours – 8

Module 9: Understand the Needs and Expectations of Others

• What is a Stakeholder?
• Different Types of Stakeholders
• How to Properly Communicate with Stakeholders?
• Stakeholder Analysis
• What are Customer Needs?
• Identifying Customer Needs
• Tips to Meet Customer Needs
• Ways You Can Meet Customer Expectations
• Importance of Knowing Employees
• Importance of Relationships in the Workplace

Module 10: Know How to Meet the Needs and Expectations of Others

• Need and Expectations of Others
• Meeting Business Needs with Employee Expectations
• Workplace Environment and Working Conditions
• Feedback and Reporting
• Principles of Effective Communication
• Setting Expectations for Employees

Module 11: Know How to Manage Relationships Where it is not Possible to Meet the Needs and Expectations of Others

• Build Trust in a Relationship
• Building a Culture of Trust
• Ways to Build and Maintain Strong Client Relationships
• Principles of Effective Communication
• Basic Knowledge of Negotiation Skills

Unit 8625-403: Managing Risk in the Workplace

Credit Value – 3

Guided Learning Hours – 6

Module 12: Understand the Importance of Managing Risks in the Workplace 

• Legal Risk Management 
• Purpose of the Evaluation 
• Structure of the Report 
• Hazards and Control Measures 
• Principles of Risk Management 
• Risk Management Process 
• Risk Management Standards and Frameworks 
• Risk and Regulatory Policy 
• Risk Management Policy 

Module 13: Be Able to Identify and Manage Risks in Own Area of Responsibility 

• Steps to Risk Assessment 
• Hazard Prevention and Control 
• Build and Implement a Risk Management Plan 
• Monitor and Review 
• Risk Prioritisation 
• Objective Probability 
• Risk Management Documentation

Unit 8625-408: Management Communication

Credit Value – 4

Guided Learning Hours – 18

Module 14: Understand the Importance of Effective Communication in Management 

• Importance of Effective Communication in Management 
• Communication Process 
• Relevance of the Communication Cycle for Effective Communication  
• Importance of Selecting an Appropriate Tone and Language 
• Importance of Level of Formality 
• Effectiveness of Verbal and Written Communication Methods 
• Evaluate Communication Skills as a Manager  

Module 15: Be Able to Develop Effective Communication Skills as a Reflective Manager 

• Developing Effective Communication Skills as a Reflective Manager 
• Tools for Evaluating Communication Skills 
• Importance of Feedback on Communication Skills 
• Identifying Strengths and Areas for Improvement 
• SWOT Analysis 
• Personal Development Planning    

Unit 8625-310: Understanding How to Motivate to Improve Performance

Credit Value – 2

Guided Learning Hours – 9

Module 16: Understand the Factors that Influence Motivation Levels in the Workplace 

• What is Motivation? 
• Factors of Motivation 
• How Individual Differences Affect Levels of Motivation in the Workplace? 
• Potential Impact on Organisational Performance 

Module 17: Understand How a Theory of Motivation can be Used to Improve Performance Levels 

• Motivation Theories 
• Ways to Improve Performance by Motivations Theory 
• Ways to Use Employee Engagement to Improve Motivation Levels 

Unit 8625-314: Understanding Discipline in the Workplace

Credit Value – 1

Guided Learning Hours – 5

Module 18: Understand the Legal Aspects and Organisational Policy Relating to Discipline in the Workplace 

• Legal Aspects 
• Progressive Discipline Policy – Single Disciplinary Process 
• Importance of Policies and Procedures 
• How to Develop Policies and Procedures in the Workplace?
• Types of Policies and Procedures 

Module 19: Understand How to Monitor Discipline in the Workplace 

• Standard Disciplinary Procedure 
• Purposes and Objectives of Disciplinary Action 
• How to Maintain Workplace Discipline? 
• Steps to Improve and Develop Interpersonal Skills