ISO 20000 Training - United States

ISO 20000 Training

ISO 20000 is an international standard for IT Service Management which provides guidance on how to create an effective information technology service management system. The Knowledge Academy's ISO 20000 Training Courses provide in-depth knowledge and understanding of the ISO 20000 standard and equip professionals with the skills to implement, maintain, and improve an IT Service Management system.

REASONS TO CHOOSE

Equips delegates with best practices in IT Service Management
Gain valuable insights into process improvement with ISO 20000 Certifications
Elevate IT management with ISO 20000 expertise
Ensure organization’s align their IT services with international standards and regulations
Learn essential skills for implementing and managing an effective ITSM

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ISO 20000 Training

Duration

Online Instructor-led (5 days)

Online Self-paced (40 hours)

exam

ISO 20000 Lead Auditor Exam

ISO 20000 Lead Auditor Course Outline

Module 1: Information Technology Service Management (ITSM)

Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts

Module 3: Scope

General
Application

Module 4: Terms and Definitions

Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management

Module 5: Context of the Organization

Understanding the Organization and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System

Module 6: Introduction to Auditing

Define Auditing
Types of Audits
Audit Terminology
Benefits of Auditing

Module 7: Auditing Roles and Principles

Auditing Roles
Audit Team
Maintaining Confidentiality
Independence
Evidence-Based Approach
Integrity
Fair Presentation of Audit Reports

Module 8: Responsibilities of the Auditor

Management of Personnel
Preparing Checklist
Scope of Work
Managing an Audit Programme
Communication at All Levels of Organization

Module 9: Skills and Competencies of an Internal Auditor

Personal Attributes
Skills
Knowledge

Module 10: Purpose of Internal Auditing

Detection
Sampling for Auditors
Nonconformities
Agreeing Nonconformities
Categorize Nonconformities
Protection and Prevention
Corrective Action
Checking Corrective Action
Listing of Corrective Actions Requests

Module 11: Leadership

Leadership and Commitment
Policy
Organizational Roles, Responsibilities, and Authorities

Module 12: Planning

Actions to Address Risks and Opportunities
Service Management Objectives and Planning to Achieve Them
Plan the Service Management System

Module 13: Support of the Service Management System

Resources
Competence
Awareness
Communication
Documented Information
Knowledge

Module 14: Implementation Guidance and Types

Service Delivery Process
Resolution Process
Relationship Process
Control Process

Module 15: Control, Monitor, and Measure

Monitoring the Processes
Internal Auditor
Development of Metrics
Performance Indicators and Dashboards
Managing the Reviews
Implementation of the Continual Improvement Programme
Preparing Audits
Managing Contractual Disputes

Module 16: Operation of the Service Management System

Operational Planning and Control
Service Portfolio
Relationship and Agreement
Supply and Demand
Service Design, Build, and Transition
Resolution and Fulfilment
Service Assurance

Module 17: Introduction to Lead Auditor

Definition of Lead Auditor
Benefits of Auditing

Module 18: On-Site Auditing

On-Site Auditing Objectives
Conduct Interview
Create and Evaluate Checklist
Questionnaires for Data Collection
Conduct Document Review
Evaluate the Work Done
Provide Sample

Module 19: Remote Auditing

Introduction
Benefits of Remote Auditing
Barriers of Remote Auditing
Observe Work Through Surveillance at Workplace
Types of Surveillance
Enhancing Interaction Through Communication
Conduct Document Reviews with Auditees
Data Analysis

Module 20: Methods

Interviews
Observations
Review of Documents and Records

Module 21: Audit Report

Scope of Report
Identify the Criteria of the Report
Identification of Team
Dates and Locations Where Audit Activity is Conducted
Conclusion
Distribution of Lists
Follow Up the Action Plan
Identifying Good Practices
Confirmation that the Objective has been Achieved
Audit Plan Including Schedule

Module 22: Conducting ISO 20000 Audits

Communication During Auditing
Procedures and Test Plans
Audit Findings and Documentation

Module 23: Conclusion and Follow-Up

Conclusion
Follow-Up
Documentation
Quality Reviews
Closing Meetings
Evaluation of the Action Plan
Surveillance Audit
Internal Auditor Management Programme

Module 24: Performance Evaluation

Monitoring, Measurement, Analysis, and Evaluation
Internal Audit
Management Review
Service Reporting

Module 25: Improvement

Nonconformity and Corrective Action
Continual Improvement

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Who should attend this ISO 20000 Lead Auditor Training Course?

The ISO 20000 Lead Auditor Course in the United States is tailored for professionals aspiring to become proficient in leading and executing audits of IT Service Management systems in alignment with the ISO 20000 standard. This course can be beneficial for a wide range of professionals, including:

Lead Auditors and Audit Managers
Quality Assurance Professionals
IT Service Managers
Compliance Managers
Process Improvement Specialists
Risk Managers
IT Governance Professionals

Prerequisites of the ISO 20000 Lead Auditor Training Course

There are no formal prerequisites for this ISO 20000 Lead Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles can be beneficial for the delegates.

ISO 20000 Lead Auditor Training Course Overview

ISO 20000, a globally recognized standard for IT Service Management, sets benchmarks for companies to deliver managed services of consistent quality. This ISO Certification is crucial for organizations aiming to align their IT Service Management with international standards. This certification ensures best practices in IT services, enhancing overall service delivery and management.

Understanding and implementing the principles of ISO 20000 is essential for IT Professionals, Auditors, and Consultants dedicated to continuous improvement in IT Service Management. Professionals seeking to master ISO 20000 will gain expertise in assessing, managing, and improving IT services, which is vital for organizations looking to maintain a competitive edge and customer satisfaction.

The Knowledge Academy's 5-day ISO 20000 Lead Auditor Training Course offers comprehensive insights into the auditing process of IT Service Management systems. This intensive training equips delegates with the skills to conduct effective audits, ensuring their organization's IT services meet the ISO 20000 standards. The course is tailored to help professionals understand the nuances of auditing and applying the ISO 20000 framework effectively.

Course Objectives

To provide a thorough understanding of the ISO 20000 standard and its application in IT Service Management
To equip delegates with the skills necessary to conduct and lead ISO 20000 audits effectively
To enhance knowledge of IT Service Management processes in line with ISO 20000 requirements
To enable professionals to identify areas for improvement and ensure compliance with the standard
To prepare delegates for real-world challenges in auditing IT Service Management systems

Upon completing the course, delegates will be proficient in leading audits and ensuring compliance with ISO 20000 standards. This expertise will not only enhance their professional capabilities but also contribute significantly to their organization's success in IT Service Management.

More information

See dates & prices

What’s included in this ISO 20000 Lead Auditor Training Course?

ISO 20000 Lead Auditor Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Lead Auditor Certificate
Digital Delegate Pack

More information

See dates & prices

ISO 20000 Lead Auditor Exam Information

To achieve the ISO 20000 Lead Auditor, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book

More information

See dates & prices

Duration

Online Instructor-led (1 days)

Online Self-paced (8 hours)

exam

ISO 20000 Foundation Exam

ISO 20000 Foundation Course Outline

Module 1: Information Technology Service Management (ITSM)

Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts

Module 3: Scope

General
Application

Module 4: Terms and Definitions

Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management

Module 5: Context of the Organization

Understanding the Organization and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System

More information

See dates & prices

Who should attend this ISO 20000 Foundation Training Course?

The ISO 20000 Foundation Course in the United States is designed for professionals seeking to understand and implement the ISO 20000 standard within their organization. This course can be beneficial for a wide range of professionals, including:

CIOs and IT Directors
Quality Managers
Service Desk Managers
IT Auditors
Risk Managers
Consultants
IT Service Managers

Prerequisites of the ISO 20000 Foundation Training Course

There are no formal prerequisites for this ISO 20000 Foundation Course. However, familiarity with IT Service Management (ITSM) can be beneficial for the delegates.

ISO 20000 Foundation Training Course Overview

ISO 20000 is crucial in today's fast-paced IT Service Management landscape. This foundation course introduces the principles and practices underpinning the ISO 20000 standard, focusing on its relevance in establishing and maintaining effective service management systems. It offers a deep dive into the best practices integral to optimizing IT service delivery and management processes.

Understanding ISO 20000 is vital for IT Professionals, Service Managers, and Quality Assurance Personnel committed to elevating service standards. Mastery of this subject is key for those who aim to enhance their organization's service management quality, align IT services with business needs, and ensure compliance with international standards.

This 1-day training course by The Knowledge Academy is tailored to provide delegates with a foundational understanding of ISO 20000. It equips delegates with the knowledge needed to implement, manage, and improve their IT Service Management systems, paving the way for the ISO 20000 Certification.

Course Objectives

To introduce the key concepts and requirements of the ISO 20000 standard
To understand the importance of IT Service Management within the context of ISO 20000
To identify the processes necessary for an ISO 20000 compliant service management system
To highlight the benefits and challenges of implementing an ISO 20000 compliant system
To prepare delegates for more advanced certifications of ISO 20000

Upon completing this training, delegates will possess a foundational understanding of ISO 20000, enabling them to contribute effectively to their organization's service management improvements. This knowledge lays the groundwork for advanced training and offers a significant boost to their professional development in IT Service Management.

More information

See dates & prices

What’s included in this ISO 20000 Foundation Training Course?

ISO 20000 Foundation Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Foundation Certificate
Digital Delegate Pack

More information

See dates & prices

ISO 20000 Foundation Exam Information

To achieve the ISO 20000 Foundation, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book

More information

See dates & prices

Duration

Online Instructor-led (2 days)

Online Self-paced (16 hours)

exam

ISO 20000 Internal Auditor

ISO 20000 Internal Auditor Outline

Module 1: Information Technology Service Management (ITSM)

Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts

Module 3: Scope

General
Application

Module 4: Terms and Definitions

Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management

Module 5: Context of the Organisation

Understanding the Organisation and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System

Module 6: Introduction to Auditing

Define Auditing
Types of Audit
Audit Terminology
Benefits of Auditing

Module 7: Auditing Roles and Principles

Auditing Roles
Audit Team
Maintaining Confidentiality
Independence
Evidence-Based Approach
Integrity
Fair Presentation of Audit Reports

Module 8: Responsibilities of the Auditor

Management of Personnel
Preparing Checklist
Scope of Work
Managing an Audit Programme
Communication at All Levels of Organization

Module 9: Skills and Competencies of an Internal Auditor

Personal Attributes
Skills
Knowledge

Module 10: Purpose of Internal Auditing

Detection
Sampling for Auditors
Nonconformities
Agreeing Nonconformities
Categorize Nonconformities
Protection and Prevention
Corrective Action
Checking Corrective Action
Listing of Corrective Actions Requests

Module 11: Leadership

Leadership and Commitment
Policy
Organizational Roles, Responsibilities, and Authorities

Module 12: Planning

Actions to Address Risks and Opportunities
Service Management Objectives and Planning to Achieve Them
Plan the Service Management System

Module 13: Support of the Service Management System

Resources
Competence
Awareness
Communication
Documented Information
Knowledge

More information

See dates & prices

Who should attend this ISO 20000 Internal Auditor Training Course?

The ISO 20000 Internal Auditor Course in the United States is designed for professionals seeking to specialise in evaluating and enhancing the effectiveness of IT Service Management Systems according to the ISO 20000 standard. This course can be beneficial for a wide range of professionals, including:

Audit Managers
IT Service Managers
Service Delivery Managers
IT Consultants
Risk Managers
IT Auditors
Quality Assurance Professionals

Prerequisites of the ISO 20000 Internal Auditor Training Course

There are no formal prerequisites for this ISO 20000 Internal Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles could be beneficial for the delegates.

ISO 20000 Internal Auditor Training Course Overview

The ISO 20000 Internal Auditor Course is designed to delve into the intricacies of the ISO 20000 standard. As businesses increasingly rely on efficient IT services to thrive in a digital landscape, understanding and implementing this standard has become crucial. This training offers an in-depth look at the framework, focusing on its relevance in establishing and maintaining an effective IT Service Management system.

Professionals in IT Service Management, Quality Assurance, and Internal Auditing should consider this course to enhance their skill set. The certification is particularly beneficial for those looking to ensure their organization's IT services align with international standards. Internal Auditors, IT Managers, and Quality Assurance Professionals will find this training invaluable for mastering the principles and practices of the ISO 20000 standard.

This 2-day training by The Knowledge Academy is meticulously structured to equip delegates with the knowledge and skills required for conducting successful internal audits against the ISO 20000 standard. Delegates will learn how to evaluate the effectiveness of an IT Service Management system, identify areas for improvement, and ensure compliance with the standard.

Course Objectives

To provide a thorough understanding of the ISO 20000 standard and its application in IT Service Management
To equip delegates with the skills necessary to conduct effective internal audits against the ISO 20000 standard
To enable identification and assessment of compliance with ISO 20000 requirements within an organization
To foster an understanding of the roles and responsibilities of an ISO 20000 internal auditor
To encourage the development of strategies for continuous improvement in IT Service Management
To instill confidence in managing internal audit processes and reporting findings effectively

Upon completion of this course, delegates will not only gain the certification but also acquire a comprehensive skill set for conducting effective internal audits. This achievement will enable them to significantly contribute to their organization's continual improvement and adherence to international standards in IT Service Management.

More information

See dates & prices

What’s included in this ISO 20000 Internal Auditor Training Course?

ISO 20000 Internal Auditor Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Internal Auditor Certificate
Digital Delegate Pack

More information

See dates & prices

ISO 20000 Internal Auditor Exam Information

To achieve the ISO 20000 Internal Auditor, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book

More information

See dates & prices

Duration

Online Instructor-led (3 days)

Online Self-paced (24 hours)

exam

ISO 20000 Lead Implementer

ISO 20000 Lead Implementer Course Outline

Module 1: Information Technology Service Management (ITSM)

Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts

Module 3: Scope

General
Application

Module 4: Terms and Definitions

Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management

Module 5: Context of the Organisation

Understanding the Organisation and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System

Module 6: Introduction to Auditing

Define Auditing
Types of Audit
Audit Terminology
Benefits of Auditing

Module 7: Auditing Roles and Principles

Auditing Roles
Audit Team
Maintaining Confidentiality
Independence
Evidence-Based Approach
Integrity
Fair Presentation of Audit Reports

Module 8: Responsibilities of the Auditor

Management of Personnel
Preparing Checklist
Scope of Work
Managing an Audit Programme
Communication at All Levels of Organization

Module 9: Skills and Competencies of an Internal Auditor

Personal Attributes
Skills
Knowledge

Module 10: Purpose of Internal Auditing

Detection
- Sampling for Auditors
- Nonconformities
- Agreeing Nonconformities
- Categorize Nonconformities
Protection and Prevention
- Corrective Action
- Checking Corrective Action
- Listing of Corrective Actions Requests

Module 11: Leadership

Leadership and Commitment
Policy
Organizational Roles, Responsibilities, and Authorities

Module 12: Planning

Actions to Address Risks and Opportunities
Service Management Objectives and Planning to Achieve Them
Plan the Service Management System

Module 13: Support of the Service Management System

Resources
Competence
Awareness
Communication
Documented Information
Knowledge

Module 14: Implementation Guidance and Types

Service Delivery Process
Resolution Process
Relationship Process
Control Process

Module 15: Control, Monitor, and Measure

Monitoring the Processes
Internal Auditor
Development of Metrics
Performance Indicators and Dashboards
Managing the Reviews
Implementation of the Continual Improvement Programme
Preparing Audits
Managing Contractual Disputes

Module 16: Operation of the Service Management System

Operational Planning and Control
Service Portfolio
Relationship and Agreement
Supply and Demand
Service Design, Build, and Transition
Resolution and Fulfilment
Service Assurance

Module 17: Introduction to Lead Auditor

Definition of Lead Auditor
Benefits of Auditing

Module 18: On-Site Auditing

On-Site Auditing Objectives
Conduct Interview
Create and Evaluate Checklist
Questionnaires for Data Collection
Conduct Document Review
Evaluate the Work Done
Provide Sample

Module 19: Remote Auditing

Introduction
Benefits of Remote Auditing
Barriers of Remote Auditing
Observe Work Through Surveillance at Workplace
Types of Surveillance
Enhancing Interaction Through Communication
Conduct Document Reviews with Auditees
Data Analysis

More information

See dates & prices

Who should attend this ISO 20000 Lead Implementer Training Course?

The ISO 20000 Lead Implementer Course in the United States is designed for professionals responsible for implementing and managing an IT Service Management system based on the ISO 20000 standard. This course can be beneficial for a wide range of professionals, including:

IT Service Managers and Directors
Quality Assurance Professionals
IT Project Managers
Service Delivery Managers
IT Auditors
IT Process Owners
Service Desk Managers

Prerequisites of the ISO 20000 Lead Implementer Training Course

There are no formal prerequisites for this ISO 20000 Lead Implementer Course. However, familiarity with IT Service Management (ITSM) principles and concepts can be beneficial for the delegates.

ISO 20000 Lead Implementer Training Course Overview

The certification represents the pinnacle of achievement in IT Service Management, setting a global benchmark for quality and effectiveness. This certification is increasingly relevant in our technology-driven world, where efficient and reliable IT services are crucial for organizational success. The ISO 20000 Lead Implementer Training Course offers a deep dive into the standards and practices that underpin this prestigious certification.

Understanding and implementing the ISO 20000 standard is vital for IT Professionals, Quality Managers, and Consultants dedicated to elevating IT service quality. This knowledge is particularly essential for those aiming to lead their organizations towards ISO Certification, ensuring alignment with industry best practices and international service management standards.

The Knowledge Academy's 3-day ISO 20000 Lead Implementer Training Course is designed to empower delegates with the skills and insights necessary to effectively implement ISO 20000 standards. Through this intensive training, delegates will gain the expertise needed to lead their organizations through the certification process, enhancing service management capabilities and achieving global recognition for quality IT services.

Course Objectives

To provide a thorough understanding of the ISO 20000 standard and its application in the IT Service Management arena
To equip delegates with the knowledge to design and implement an IT Service Management system based on ISO 20000
To enhance skills in leading, managing, and executing the process of achieving ISO 20000 Certification
To enable delegates to understand and manage the challenges associated with implementing ISO 20000 in an organization
To develop proficiency in conducting audits and reviews to ensure continuous improvement and compliance with the standard
To prepare professionals for taking on leadership roles in IT Service Management and guiding their teams towards certification

Upon completion of this course, delegates will not only have a comprehensive understanding of the ISO 20000 standards but will also be equipped with practical skills for its implementation. This knowledge will significantly enhance their professional capabilities and career prospects in IT Service Management.

More information

See dates & prices

What’s included in this ISO 20000 Lead Implementer Training Course?

ISO 20000 Lead Implementer Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Lead Implementer Certificate
Digital Delegate Pack

More information

See dates & prices

ISO 20000 Lead Implementer Exam Information

To achieve the ISO 20000 Lead Implementer, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book

More information

See dates & prices

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +1 7204454674 or Inquire.

ISO 20000 Training FAQs

What do you mean by ISO 20000?

ISO 20000 is an international standard for IT service management. It specifies requirements for establishing, implementing, maintaining, and continually improving a service management system (SMS).

What are the key advantages of attending ISO 20000 Certification Courses?

Attending ISO 20000 Certification Courses offers enhanced understanding of IT service management, improved service delivery, compliance with global standards, competitive advantage, and a pathway for continuous improvement in service quality.

What will I be able to do upon completing training in ISO 20000?

Upon completing ISO 20000 Course, you can implement and manage an IT Service Management System, improve service delivery, ensure compliance with standards, and enhance customer satisfaction.

How long does it take to study an ISO 20000 Training Course?

The duration of an ISO 20000 Training Course varies, typically ranging from 1 to 5 days, depending on the course's depth and whether it includes certification exams.

What does my ISO 20000 Training Course include?

In this training course, delegates will have intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.

What are the prerequisites of ISO 20000 Certification Courses?

There are no formal prerequisites to attend ISO 20000 Certification Courses.

Which individuals or roles require ISO 20000 Certification Training?

ISO 20000 Certification Training is crucial for IT managers, quality managers, IT service providers, and consultants aiming to master IT Service Management processes and best practices that ensure service quality and management efficiency on a global scale.

What is the significance of holding ISO 20000 Certification?

ISO 20000 Certification signifies a company's commitment to high-quality IT service management, ensuring efficient processes, improved service delivery, and enhanced customer satisfaction through a structured framework.

What are the steps for implementing ISO 20000?

To implement ISO 20000: Define scope, secure management commitment, plan and implement a service management system, operate the system, monitor and review, maintain and improve, prepare for and undergo audits.

Why choose The Knowledge Academy in the United States over others?

The Knowledge Academy in the United States stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking ISO 20000 Certification Courses.

What are the best ISO 20000 Training courses in the United States?

Please see our ISO 20000 Training courses available in the United States

Which is the best training institute/provider of ISO 20000 Training in the United States?

The Knowledge Academy is the Leading global training provider for ISO 20000 Training.

What is the cost/training fees for ISO 20000 Training in the United States

The training fees for ISO 20000 Training in the United States starts from $3195

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Best price in the industry

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water