ISO 20000 Training | ISO 20000 Foundation Training in Des Moines

Home

Courses

ISO 20000 Training

ISO 20000 Foundation

Des Moines

Understand the roles in ISO 20000 standard with our ISO 20000 Foundation certification
Learn the structure and components of the ISO 20000 standard
Gain insights into the certification process and its requirements

Dates & Prices Dates & Prices

Course information

ISO 20000 Foundation Course Outline

Module 1: Information Technology Service Management (ITSM)

Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts

Module 3: Scope

General
Application

Module 4: Terms and Definitions

Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management

Module 5: Context of the Organization

Understanding the Organization and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System

Who should attend this ISO 20000 Foundation Training Course?

The ISO 20000 Foundation Course in Des Moines is designed for professionals seeking to understand and implement the ISO 20000 standard within their organization. This course can be beneficial for a wide range of professionals, including:

CIOs and IT Directors
Quality Managers
Service Desk Managers
IT Auditors
Risk Managers
Consultants
IT Service Managers

Prerequisites of the ISO 20000 Foundation Training Course

There are no formal prerequisites for this ISO 20000 Foundation Course. However, familiarity with IT Service Management (ITSM) can be beneficial for the delegates.

ISO 20000 Foundation Training Course Overview

ISO 20000 is crucial in today's fast-paced IT Service Management landscape. This foundation course introduces the principles and practices underpinning the ISO 20000 standard, focusing on its relevance in establishing and maintaining effective service management systems. It offers a deep dive into the best practices integral to optimizing IT service delivery and management processes.

Understanding ISO 20000 is vital for IT Professionals, Service Managers, and Quality Assurance Personnel committed to elevating service standards. Mastery of this subject is key for those who aim to enhance their organization's service management quality, align IT services with business needs, and ensure compliance with international standards.

This 1-day training course by The Knowledge Academy is tailored to provide delegates with a foundational understanding of ISO 20000. It equips delegates with the knowledge needed to implement, manage, and improve their IT Service Management systems, paving the way for the ISO 20000 Certification.

Course Objectives

To introduce the key concepts and requirements of the ISO 20000 standard
To understand the importance of IT Service Management within the context of ISO 20000
To identify the processes necessary for an ISO 20000 compliant service management system
To highlight the benefits and challenges of implementing an ISO 20000 compliant system
To prepare delegates for more advanced certifications of ISO 20000

Upon completing this training, delegates will possess a foundational understanding of ISO 20000, enabling them to contribute effectively to their organization's service management improvements. This knowledge lays the groundwork for advanced training and offers a significant boost to their professional development in IT Service Management.

What’s included in this ISO 20000 Foundation Training Course?

ISO 20000 Foundation Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Foundation Certificate
Digital Delegate Pack

ISO 20000 Foundation Exam Information

To achieve the ISO 20000 Foundation, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Des Moines venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

The city of West Des Moines is located in the state of Iowa in the Polk, Dallas, Warren counties. West Des Moines is the 10th most populated city in Iowa; with an estimated 57,000 residents. The city was rated 94^th in the "100 Best Places to Live and Launch" by Money Magazine. The unemployment rate for West Des Moines currently stands at just over 2%. This is a vast improvement on the unemployment conditions of the previous year when the rate stood at just over 3%. West Des Moines has a total of 14 schools; 9 elementary schools, 2 junior high schools, and 1 high school, with a second high school for freshmen only, and an alternative high school. West Des Moines also has a few private schools including the Dowling Catholic High School and the Iowa Christian Academy.

Address

Hub Tower
699 Walnut Street
4^th Floor
Des Moines
Iowa
50309

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Training | ISO 20000 Foundation Training in Des Moines. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ISO 20000 Training | ISO 20000 Foundation Training in Des Moines, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

ISO 20000 Training | ISO 20000 Foundation Training in Des Moines FAQs

What is ISO 20000?

ISO 20000 is an international IT service management standard outlining best practices for delivering high-quality IT services. It helps organisations ensure consistent service delivery, improve customer satisfaction, and manage IT service processes effectively.

Is there an examination for this course?

Yes, an examination will need to be passed to complete this ISO 20000 Foundation certification.

Is this ISO 20000 Foundation Certification part of a series?

Yes, this course is the first of four courses within ISO 20000. The following courses are ISO 20000 Internal Auditor, ISO 20000 Lead Auditor, and ISO 20000 Lead Implementer.

Where can I attend this course?

The Knowledge Academy offers courses in many locations worldwide. This makes it easy to find a training venue near you.

How long is this course?

This course takes 1-day to complete, during which delegates participate in intensive learning sessions that cover various course topics.

Are there any prerequisites for taking this course?

There are no formal prerequisites for this Course. However, familiarity with IT Service Management (ITSM) can be beneficial for the delegates.

What is the format of the ISO 20000 Foundation exam?

To achieve the certification, candidates must sit for an examination. The closed book exam is 40 Minutes long and consists of 30 multiple choice questions worth 30 marks. You must get 50% marks to pass the exam.

How will ISO 20000 Foundation Certification benefit my career?

ISO 20000 Foundation Certification enhances your career by demonstrating your IT service management standards knowledge. It validates your ability to improve service quality and efficiency, making you an asset in effectively managing and delivering IT services.

What career opportunities are available after completing ISO 20000 Foundation Certification?

After completing the ISO 20000 Foundation Certification, career opportunities include IT Service Management Specialist, ITIL Consultant, Service Delivery Manager, and IT Service Coordinator. These positions involve ensuring effective IT service management and aligning IT services with business needs.

How can this training support our business's compliance efforts?

This training helps ensure compliance with international IT service management standards by equipping delegates with the knowledge to implement best practices, improve service delivery, and align IT processes with business objectives, enhancing overall efficiency and compliance.

Can this course help in improving customer satisfaction?

Yes, the course can enhance customer satisfaction by teaching how to implement effective IT service management practices, ensure consistent service quality, meet customer expectations, and improve overall service delivery and efficiency.

Why choose The Knowledge Academy in Des Moines over others?

The Knowledge Academy in Des Moines stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for ISO 20000 Foundation in Des Moines?

The training fees for ISO 20000 Foundationin Des Moines starts from $1595

Which is the best training institute/provider of ISO 20000 Foundation in Des Moines?

The Knowledge Academy is the Leading global training provider for ISO 20000 Foundation.

What are the best ISO 20000 Training courses in Des Moines?

Please see our ISO 20000 Training courses available in Des Moines

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

Looking for more information on ISO 20000 Training?

Back to course information

Upcoming classes
Package deals

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +1 7204454674 and speak to our training experts, we should be able to help you with your requirements.

Book now