Course information

ISO 20000 Foundation Course Outline

Module 1: Information Technology Service Management (ITSM)

  • Business Case
  • Define the Scope of ITSMS
  • IT Service Management
  • Benefits of IT Service Management
  • ITSMS Policy
  • Documentation of Process and Procedures
  • Process Approach
  • Principles of Information Technology
  • Develop a Project Plan
  • Accounting the IT Services
  • Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

  • What is ISO/IEC 20000?
  • Benefits of ISO/IEC 20000
  • ISO/IEC 20000 – Parts

Module 3: Scope

  • General
  • Application

Module 4: Terms and Definitions

  • Introduction
  • Terms Specific to Management System Standards
  • Terms Specific to Service Management

Module 5: Context of the Organization

  • Understanding the Organization and its Context
  • Understanding the Needs and Expectations of Interested Parties
  • Determining the Scope of the Service Management System
  • Service Management System

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Who should attend this ISO 20000 Foundation Training Course?

The ISO 20000 Foundation Course in Tucson is designed for professionals seeking to understand and implement the ISO 20000 standard within their organization. This course can be beneficial for a wide range of professionals, including:

  • CIOs and IT Directors
  • Quality Managers
  • Service Desk Managers
  • IT Auditors
  • Risk Managers
  • Consultants
  • IT Service Managers

Prerequisites of the ISO 20000 Foundation Training Course

There are no formal prerequisites for this ISO 20000 Foundation Course. However, familiarity with IT Service Management (ITSM) can be beneficial for the delegates.

ISO 20000 Foundation Training Course Overview

ISO 20000 is crucial in today's fast-paced IT Service Management landscape. This foundation course introduces the principles and practices underpinning the ISO 20000 standard, focusing on its relevance in establishing and maintaining effective service management systems. It offers a deep dive into the best practices integral to optimizing IT service delivery and management processes.

Understanding ISO 20000 is vital for IT Professionals, Service Managers, and Quality Assurance Personnel committed to elevating service standards. Mastery of this subject is key for those who aim to enhance their organization's service management quality, align IT services with business needs, and ensure compliance with international standards.

This 1-day training course by The Knowledge Academy is tailored to provide delegates with a foundational understanding of ISO 20000. It equips delegates with the knowledge needed to implement, manage, and improve their IT Service Management systems, paving the way for the ISO 20000 Certification.

Course Objectives

  • To introduce the key concepts and requirements of the ISO 20000 standard
  • To understand the importance of IT Service Management within the context of ISO 20000
  • To identify the processes necessary for an ISO 20000 compliant service management system
  • To highlight the benefits and challenges of implementing an ISO 20000 compliant system
  • To prepare delegates for more advanced certifications of ISO 20000

Upon completing this training, delegates will possess a foundational understanding of ISO 20000, enabling them to contribute effectively to their organization's service management improvements. This knowledge lays the groundwork for advanced training and offers a significant boost to their professional development in IT Service Management.

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What’s included in this ISO 20000 Foundation Training Course?

  • ISO 20000 Foundation Examination
  • World-Class Training Sessions from Experienced Instructors
  • ISO 20000 Foundation Certificate
  • Digital Delegate Pack

ISO 20000 Foundation Exam Information

To achieve the ISO 20000 Foundation, candidates will need to sit for an examination. The exam format is as follows: 

  • Question Type: Multiple Choice 
  • Total Questions: 30 
  • Total Marks: 30 Marks 
  • Pass Mark: 50%, or 15/30 Marks 
  • Duration: 40 Minutes
  • Open Book/ Closed Book: Closed Book

Why choose us

Our Tucson venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Tucson is located within Arizona in Pima County just 60 miles north of the U.S-Mexico border. Also known as the Old Pueblo it is the county seat of Pima County, home to an estimated 527,972 people as of 2104 making it the second biggest populated city within Arizona. Topeka has a relatively high unemployment rate of 06.40% which has been decreased over the year by 0.70% from the year before when the unemployment rate was 07.10% whilst the average rate for Arizona cities is 06.00%. Education within Tucson is very important as it is the second biggest school district with regards to enrolment figures within Arizona. As well as having the highest enrolment figure for one of the secondary schools within the United States. The school districts which provide schools for students include one main on this being the Tucson Unified School District which has 115 schools within preschool, elementary, middle and high school as well as ten other school districts. There are also 14 charter schools and 15 private schools. The universities and colleges within Tucson can vary from private to public. Currently there are 13 institutions within Tucson however some universities are not based within the area but have branch or satellite campuses, for example the University of Phoenix which has four campus and the Pima Community college which has ten campuses, other institutions include the Art Institute of Tucson, The Art Center Design College, Brown Mackie College, Arizona State University's College of Public Service & Community Solutions, Prescott College and the University of Arizona. All the universities and colleges offer different degrees and programs, within a number of different subjects which depends on the institution.

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Address

Best Western Plus Tucson Airport
6801 S. Tucson Blvd
Tucson
Arizona
85756

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Training | ISO 20000 Foundation Training in Tucson. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ISO 20000 Training | ISO 20000 Foundation Training in Tucson, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

ISO 20000 Training | ISO 20000 Foundation Training in Tucson FAQs

ISO 20000 is an international IT service management standard outlining best practices for delivering high-quality IT services. It helps organisations ensure consistent service delivery, improve customer satisfaction, and manage IT service processes effectively.
Yes, an examination will need to be passed to complete this ISO 20000 Foundation certification.
Yes, this course is the first of four courses within ISO 20000. The following courses are ISO 20000 Internal Auditor, ISO 20000 Lead Auditor, and ISO 20000 Lead Implementer.
The Knowledge Academy offers courses in many locations worldwide. This makes it easy to find a training venue near you.
This course takes 1-day to complete, during which delegates participate in intensive learning sessions that cover various course topics.
There are no formal prerequisites for this Course. However, familiarity with IT Service Management (ITSM) can be beneficial for the delegates.
To achieve the certification, candidates must sit for an examination. The closed book exam is 40 Minutes long and consists of 30 multiple choice questions worth 30 marks. You must get 50% marks to pass the exam.
ISO 20000 Foundation Certification enhances your career by demonstrating your IT service management standards knowledge. It validates your ability to improve service quality and efficiency, making you an asset in effectively managing and delivering IT services.
After completing the ISO 20000 Foundation Certification, career opportunities include IT Service Management Specialist, ITIL Consultant, Service Delivery Manager, and IT Service Coordinator. These positions involve ensuring effective IT service management and aligning IT services with business needs.
This training helps ensure compliance with international IT service management standards by equipping delegates with the knowledge to implement best practices, improve service delivery, and align IT processes with business objectives, enhancing overall efficiency and compliance.
Yes, the course can enhance customer satisfaction by teaching how to implement effective IT service management practices, ensure consistent service quality, meet customer expectations, and improve overall service delivery and efficiency.
The Knowledge Academy in Tucson stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for ISO 20000 Foundationin Tucson starts from $1595
The Knowledge Academy is the Leading global training provider for ISO 20000 Foundation.
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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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