ISO 20000 Internal Auditor - United States

Who should attend this ISO 20000 Internal Auditor Training Course?

The ISO 20000 Internal Auditor Course in the United States is designed for professionals seeking to specialise in evaluating and enhancing the effectiveness of IT Service Management Systems according to the ISO 20000 standard. This course can be beneficial for a wide range of professionals, including:

• Audit Managers
• IT Service Managers
• Service Delivery Managers
• IT Consultants
• Risk Managers
• IT Auditors
• Quality Assurance Professionals

Prerequisites of the ISO 20000 Internal Auditor Training Course

There are no formal prerequisites for this ISO 20000 Internal Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles could be beneficial for the delegates.

ISO 20000 Internal Auditor Training Course Overview

The ISO 20000 Internal Auditor Course is designed to delve into the intricacies of the ISO 20000 standard. As businesses increasingly rely on efficient IT services to thrive in a digital landscape, understanding and implementing this standard has become crucial. This training offers an in-depth look at the framework, focusing on its relevance in establishing and maintaining an effective IT Service Management system.

Professionals in IT Service Management, Quality Assurance, and Internal Auditing should consider this course to enhance their skill set. The certification is particularly beneficial for those looking to ensure their organization's IT services align with international standards. Internal Auditors, IT Managers, and Quality Assurance Professionals will find this training invaluable for mastering the principles and practices of the ISO 20000 standard.

This 2-day training by The Knowledge Academy is meticulously structured to equip delegates with the knowledge and skills required for conducting successful internal audits against the ISO 20000 standard. Delegates will learn how to evaluate the effectiveness of an IT Service Management system, identify areas for improvement, and ensure compliance with the standard.

Course Objectives

• To provide a thorough understanding of the ISO 20000 standard and its application in IT Service Management
• To equip delegates with the skills necessary to conduct effective internal audits against the ISO 20000 standard
• To enable identification and assessment of compliance with ISO 20000 requirements within an organization
• To foster an understanding of the roles and responsibilities of an ISO 20000 internal auditor
• To encourage the development of strategies for continuous improvement in IT Service Management
• To instill confidence in managing internal audit processes and reporting findings effectively

Upon completion of this course, delegates will not only gain the certification but also acquire a comprehensive skill set for conducting effective internal audits. This achievement will enable them to significantly contribute to their organization's continual improvement and adherence to international standards in IT Service Management.

What’s included in this ISO 20000 Internal Auditor Training Course?

• ISO 20000 Internal Auditor Examination
• World-Class Training Sessions from Experienced Instructors
• ISO 20000 Internal Auditor Certificate
• Digital Delegate Pack

ISO 20000 Internal Auditor Exam Information

To achieve the ISO 20000 Internal Auditor, candidates will need to sit for an examination. The exam format is as follows: 

• Question Type: Multiple Choice 
• Total Questions: 30 
• Total Marks: 30 Marks 
• Pass Mark: 50%, or 15/30 Marks 
• Duration: 40 Minutes  
• Open Book/ Closed Book: Closed Book