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Course information
ISO 20000 Internal Auditor Outline
Module 1: Information Technology Service Management (ITSM)
- Business Case
- Define the Scope of ITSMS
- IT Service Management
- Benefits of IT Service Management
- ITSMS Policy
- Documentation of Process and Procedures
- Process Approach
- Principles of Information Technology
- Develop a Project Plan
- Accounting the IT Services
- Accounting and Budgeting
Module 2: Introduction and Background to ISO/IEC 20000
- What is ISO/IEC 20000?
- Benefits of ISO/IEC 20000
- ISO/IEC 20000 – Parts
Module 3: Scope
- General
- Application
Module 4: Terms and Definitions
- Introduction
- Terms Specific to Management System Standards
- Terms Specific to Service Management
Module 5: Context of the Organisation
- Understanding the Organisation and its Context
- Understanding the Needs and Expectations of Interested Parties
- Determining the Scope of the Service Management System
- Service Management System
Module 6: Introduction to Auditing
- Define Auditing
- Types of Audit
- Audit Terminology
- Benefits of Auditing
Module 7: Auditing Roles and Principles
- Auditing Roles
- Audit Team
- Maintaining Confidentiality
- Independence
- Evidence-Based Approach
- Integrity
- Fair Presentation of Audit Reports
Module 8: Responsibilities of the Auditor
- Management of Personnel
- Preparing Checklist
- Scope of Work
- Managing an Audit Programme
- Communication at All Levels of Organization
Module 9: Skills and Competencies of an Internal Auditor
- Personal Attributes
- Skills
- Knowledge
Module 10: Purpose of Internal Auditing
- Detection
- Sampling for Auditors
- Nonconformities
- Agreeing Nonconformities
- Categorize Nonconformities
- Protection and Prevention
- Corrective Action
- Checking Corrective Action
- Listing of Corrective Actions Requests
Module 11: Leadership
- Leadership and Commitment
- Policy
- Organizational Roles, Responsibilities, and Authorities
Module 12: Planning
- Actions to Address Risks and Opportunities
- Service Management Objectives and Planning to Achieve Them
- Plan the Service Management System
Module 13: Support of the Service Management System
- Resources
- Competence
- Awareness
- Communication
- Documented Information
- Knowledge
Who should attend this ISO 20000 Internal Auditor Training Course?
The ISO 20000 Internal Auditor Course in Albany, NY is designed for professionals seeking to specialise in evaluating and enhancing the effectiveness of IT Service Management Systems according to the ISO 20000 standard. This course can be beneficial for a wide range of professionals, including:
- Audit Managers
- IT Service Managers
- Service Delivery Managers
- IT Consultants
- Risk Managers
- IT Auditors
- Quality Assurance Professionals
Prerequisites of the ISO 20000 Internal Auditor Training Course
There are no formal prerequisites for this ISO 20000 Internal Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles could be beneficial for the delegates.
ISO 20000 Internal Auditor Training Course Overview
The ISO 20000 Internal Auditor Course is designed to delve into the intricacies of the ISO 20000 standard. As businesses increasingly rely on efficient IT services to thrive in a digital landscape, understanding and implementing this standard has become crucial. This training offers an in-depth look at the framework, focusing on its relevance in establishing and maintaining an effective IT Service Management system.
Professionals in IT Service Management, Quality Assurance, and Internal Auditing should consider this course to enhance their skill set. The certification is particularly beneficial for those looking to ensure their organization's IT services align with international standards. Internal Auditors, IT Managers, and Quality Assurance Professionals will find this training invaluable for mastering the principles and practices of the ISO 20000 standard.
This 2-day training by The Knowledge Academy is meticulously structured to equip delegates with the knowledge and skills required for conducting successful internal audits against the ISO 20000 standard. Delegates will learn how to evaluate the effectiveness of an IT Service Management system, identify areas for improvement, and ensure compliance with the standard.
Course Objectives
- To provide a thorough understanding of the ISO 20000 standard and its application in IT Service Management
- To equip delegates with the skills necessary to conduct effective internal audits against the ISO 20000 standard
- To enable identification and assessment of compliance with ISO 20000 requirements within an organization
- To foster an understanding of the roles and responsibilities of an ISO 20000 internal auditor
- To encourage the development of strategies for continuous improvement in IT Service Management
- To instill confidence in managing internal audit processes and reporting findings effectively
Upon completion of this course, delegates will not only gain the certification but also acquire a comprehensive skill set for conducting effective internal audits. This achievement will enable them to significantly contribute to their organization's continual improvement and adherence to international standards in IT Service Management.
What’s included in this ISO 20000 Internal Auditor Training Course?
- ISO 20000 Internal Auditor Examination
- World-Class Training Sessions from Experienced Instructors
- ISO 20000 Internal Auditor Certificate
- Digital Delegate Pack
ISO 20000 Internal Auditor Exam Information
To achieve the ISO 20000 Internal Auditor, candidates will need to sit for an examination. The exam format is as follows:
- Question Type: Multiple Choice
- Total Questions: 30
- Total Marks: 30 Marks
- Pass Mark: 50%, or 15/30 Marks
- Duration: 40 Minutes
- Open Book/ Closed Book: Closed Book
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Our Albany, NY venue
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Air conditioned
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IT support is on hand to sort out any unforseen issues that may arise.
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Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Training | ISO 20000 Internal Auditor Training in Albany, NY. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ISO 20000 Training | ISO 20000 Internal Auditor Training in Albany, NY, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
ISO 20000 Training | ISO 20000 Internal Auditor Training in Albany, NY FAQs
ISO 20000 is a globally recognised standard that specifies best practices for IT Service Management (ITSM), focusing on aligning IT services with the needs of businesses and ensuring their efficient delivery.
Yes, ISO 20000 Internal Auditor Training Courses conclude with an examination, which assesses the delegate’s understanding of the course material and their ability to apply it in real-world scenarios.
There are no formal prerequisites for this ISO 20000 Internal Auditor Course.
The ISO 20000 Internal Auditor Course covers the principles and practices of conducting and leading internal audits, focusing on the evaluation of ITSM processes in line with ISO 20000 standards.
This course is most ideal for IT professionals, quality assurance managers, and auditors who aim to specialise in internal auditing of IT Service Management Systems as per ISO 20000 standards.
Our Internal Auditor Course includes a digital delegate pack, training sessions under experienced trainers, and a certificate upon completion of the course.
The duration of this Internal Audit Training spans across 3 days.
The Knowledge Academy offers a wide range of ISO certification courses, including ISO 9001 (Quality Management), ISO 27001 (Information Security Management), ISO 14001 (Environmental Management), and others, catering to various aspects of business management and compliance.
The training fees for ISO 20000 Internal Auditorin Albany, NY starts from $2295
The Knowledge Academy is the Leading global training provider for ISO 20000 Internal Auditor.
Please see our ISO 20000 Training courses available in Albany, NY
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Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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