ISO 20000 Training | ISO 20000 Internal Auditor Training in Grand Rapids

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ISO 20000 Training

ISO 20000 Internal Auditor

Grand Rapids

Enables auditors to identify areas for improvement and contribute to the optimisation of I
Gain professional skills to conduct Internal Audits with ISO 20000 Internal Auditor Traini
Enhances delegates’ ability to drive continual service improvements and compliance

Dates & Prices Dates & Prices

Course information

ISO 20000 Internal Auditor Outline

Module 1: Information Technology Service Management (ITSM)

Business Case
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Process Approach
Principles of Information Technology
Develop a Project Plan
Accounting the IT Services
Accounting and Budgeting

Module 2: Introduction and Background to ISO/IEC 20000

What is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – Parts

Module 3: Scope

General
Application

Module 4: Terms and Definitions

Introduction
Terms Specific to Management System Standards
Terms Specific to Service Management

Module 5: Context of the Organisation

Understanding the Organisation and its Context
Understanding the Needs and Expectations of Interested Parties
Determining the Scope of the Service Management System
Service Management System

Module 6: Introduction to Auditing

Define Auditing
Types of Audit
Audit Terminology
Benefits of Auditing

Module 7: Auditing Roles and Principles

Auditing Roles
Audit Team
Maintaining Confidentiality
Independence
Evidence-Based Approach
Integrity
Fair Presentation of Audit Reports

Module 8: Responsibilities of the Auditor

Management of Personnel
Preparing Checklist
Scope of Work
Managing an Audit Programme
Communication at All Levels of Organization

Module 9: Skills and Competencies of an Internal Auditor

Personal Attributes
Skills
Knowledge

Module 10: Purpose of Internal Auditing

Detection
Sampling for Auditors
Nonconformities
Agreeing Nonconformities
Categorize Nonconformities
Protection and Prevention
Corrective Action
Checking Corrective Action
Listing of Corrective Actions Requests

Module 11: Leadership

Leadership and Commitment
Policy
Organizational Roles, Responsibilities, and Authorities

Module 12: Planning

Actions to Address Risks and Opportunities
Service Management Objectives and Planning to Achieve Them
Plan the Service Management System

Module 13: Support of the Service Management System

Resources
Competence
Awareness
Communication
Documented Information
Knowledge

Who should attend this ISO 20000 Internal Auditor Training Course?

The ISO 20000 Internal Auditor Course in Grand Rapids is designed for professionals seeking to specialise in evaluating and enhancing the effectiveness of IT Service Management Systems according to the ISO 20000 standard. This course can be beneficial for a wide range of professionals, including:

Audit Managers
IT Service Managers
Service Delivery Managers
IT Consultants
Risk Managers
IT Auditors
Quality Assurance Professionals

Prerequisites of the ISO 20000 Internal Auditor Training Course

There are no formal prerequisites for this ISO 20000 Internal Auditor Course. However, a strong understanding of the ISO 20000 standard IT Service Management (ITSM) principles could be beneficial for the delegates.

ISO 20000 Internal Auditor Training Course Overview

The ISO 20000 Internal Auditor Course is designed to delve into the intricacies of the ISO 20000 standard. As businesses increasingly rely on efficient IT services to thrive in a digital landscape, understanding and implementing this standard has become crucial. This training offers an in-depth look at the framework, focusing on its relevance in establishing and maintaining an effective IT Service Management system.

Professionals in IT Service Management, Quality Assurance, and Internal Auditing should consider this course to enhance their skill set. The certification is particularly beneficial for those looking to ensure their organization's IT services align with international standards. Internal Auditors, IT Managers, and Quality Assurance Professionals will find this training invaluable for mastering the principles and practices of the ISO 20000 standard.

This 2-day training by The Knowledge Academy is meticulously structured to equip delegates with the knowledge and skills required for conducting successful internal audits against the ISO 20000 standard. Delegates will learn how to evaluate the effectiveness of an IT Service Management system, identify areas for improvement, and ensure compliance with the standard.

Course Objectives

To provide a thorough understanding of the ISO 20000 standard and its application in IT Service Management
To equip delegates with the skills necessary to conduct effective internal audits against the ISO 20000 standard
To enable identification and assessment of compliance with ISO 20000 requirements within an organization
To foster an understanding of the roles and responsibilities of an ISO 20000 internal auditor
To encourage the development of strategies for continuous improvement in IT Service Management
To instill confidence in managing internal audit processes and reporting findings effectively

Upon completion of this course, delegates will not only gain the certification but also acquire a comprehensive skill set for conducting effective internal audits. This achievement will enable them to significantly contribute to their organization's continual improvement and adherence to international standards in IT Service Management.

What’s included in this ISO 20000 Internal Auditor Training Course?

ISO 20000 Internal Auditor Examination
World-Class Training Sessions from Experienced Instructors
ISO 20000 Internal Auditor Certificate
Digital Delegate Pack

ISO 20000 Internal Auditor Exam Information

To achieve the ISO 20000 Internal Auditor, candidates will need to sit for an examination. The exam format is as follows:

Question Type: Multiple Choice
Total Questions: 30
Total Marks: 30 Marks
Pass Mark: 50%, or 15/30 Marks
Duration: 40 Minutes
Open Book/ Closed Book: Closed Book

Why choose us

Our Grand Rapids venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Grand Rapids, a city in the state of Michigan, has a current population that totals an average of roughly 194,000 spread across 45.27 square miles of land. At The Knowledge Academy we offer over 50,000 classroom based training courses in Grand Rapids, in order to enhance people’s learning in an array of subject areas. Education in the USA is provided by both public and private schools, and is mandatory until the age of 16. Pupils conducting their schooling within the USA start off at preschool, followed by elementary school, then middle school, before finishing at high school. At age 18, US citizens are able to engage in higher education. Higher education in the USA normally comes in the form of a college, undergraduate school, or a community college – that latter of which doesn’t normally cost anything to attend. Candidates participating in a course at a college will gain credits towards a bachelor’s degree, whilst candidates participating in a course at a community college will be earning credits in order to achieve an associate’s degree.

Address

Downtown Grand Rapids
250 Monroe Avenue
NW
Grand Rapids
Michigan
49503

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ISO 20000 Training | ISO 20000 Internal Auditor Training in Grand Rapids. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Learn more in our FAQs

Unlock your potential with The Knowledge Academy's ISO 20000 Training | ISO 20000 Internal Auditor Training in Grand Rapids, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Learn more in our FAQs

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Learn more in our FAQs

What our customers are saying

ISO 20000 Training | ISO 20000 Internal Auditor Training in Grand Rapids FAQs

What is ISO 20000?

ISO 20000 is a globally recognised standard that specifies best practices for IT Service Management (ITSM), focusing on aligning IT services with the needs of businesses and ensuring their efficient delivery.

Is there an examination for this course?

Yes, ISO 20000 Internal Auditor Training Courses conclude with an examination, which assesses the delegate’s understanding of the course material and their ability to apply it in real-world scenarios.

Are there any prerequisites to attend this training course?

There are no formal prerequisites for this ISO 20000 Internal Auditor Course.

What is the scope of Internal Auditor Course?

The ISO 20000 Internal Auditor Course covers the principles and practices of conducting and leading internal audits, focusing on the evaluation of ITSM processes in line with ISO 20000 standards.

Who should attend this Internal Auditor Certification Course?

This course is most ideal for IT professionals, quality assurance managers, and auditors who aim to specialise in internal auditing of IT Service Management Systems as per ISO 20000 standards.

What is included in the Internal Auditor Course?

Our Internal Auditor Course includes a digital delegate pack, training sessions under experienced trainers, and a certificate upon completion of the course.

What is the duration of this Internal Audit Training?

The duration of this Internal Audit Training spans across 3 days.

What other ISOs do The Knowledge Academy offer?

The Knowledge Academy offers a wide range of ISO certification courses, including ISO 9001 (Quality Management), ISO 27001 (Information Security Management), ISO 14001 (Environmental Management), and others, catering to various aspects of business management and compliance.

What is the cost/training fees for ISO 20000 Internal Auditor in Grand Rapids?

The training fees for ISO 20000 Internal Auditorin Grand Rapids starts from $2295

Which is the best training institute/provider of ISO 20000 Internal Auditor in Grand Rapids?

The Knowledge Academy is the Leading global training provider for ISO 20000 Internal Auditor.

What are the best ISO 20000 Training courses in Grand Rapids?

Please see our ISO 20000 Training courses available in Grand Rapids

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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