Course information

ITIL® 4 Specialist: Business Relationship Management Training Course Outline

Module 1: Key Concepts of Business Relationship Management

  • Identify the Purpose, PSFs, and Value of the BRM Practice
  • Key Challenges of Business Relationship Management
  • Key Stakeholders of Service Relationships
  • Service Journey Model
  • Types of Service Relationships
  • Role of BRM in Each Type of Service Relationship

Module 2: BRM Value Streams and Processes

  • ITIL® Service Value Chain Model
  • Roles and Relationships of Service Value Streams, Practices, and Processes in the Creation of Value
  • Understand the Two Main Processes of the BRM Practice
  • Know how to Develop and Apply Relationship Models
  • Know how to Integrate BRM in the Organization's Value Streams

Module 3: How to Apply the BRM Models and Techniques?

  • How to Apply the Following in the Context of BRM?

Module 4: BRM Roles, Skills, and Organizational Solutions

  • Understand the Key Skills Required for BRM
  • Responsibilities of the Relationship Manager and Relationship Agent Roles
  • Know how to Apply the LACMT Model to BRM Activities
  • Know how to Position BRM within an Organizational Structure

Module 5: How Does Information and Technology Support and Enable BRM?

  • Identify the Key Inputs and Outputs of the BRM Practice
  • Describe the key BRM Automation Tools and their Role in the Practice

Module 6: Role of Partners and Suppliers in BRM

  • Understand the Complexity of Service Relationships
  • Understand the Dependencies of BRM on Third Parties

Module 7: How to Develop the BRM Capability in an Organization?

  • Understand the Key Concepts of the ITIL Maturity Model
  • Know how to Apply Capability Criteria to Plan BRM Capability Development
  • Identify Key Metrics and Methods for Improving BRM Capabilities
  • Apply the Key Steps of the BRM Capability Development

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Who should attend this ITIL® 4 Specialist: Business Relationship Management Training Course?

This ITIL® 4 Specialist: Business Relationship Management Course in Indianapolis is suitable for IT professionals who are involved in establishing and managing the relationships between service providers and consumer organizations, and their stakeholders.  The ITIL® Certification is beneficial for these professionals:

  • Business Relationship Managers
  • Service Level Managers
  • Business Analysts
  • IT Directors
  • Account Managers
  • Project Managers
  • Service Portfolio Managers

Prerequisites of the ITIL® 4 Specialist: Business Relationship Management Training Course

Delegates are required to hold the ITIL 4 Foundation certification as this is a pre-requisite for studying ITIL® 4 Specialist: Business Relationship Management.

ITIL® 4 Specialist: Business Relationship Management Training Course Overview

The ITIL® 4 Specialist: Business Relationship Management Training Course in Indianapolis introduces a pivotal framework for enhancing and managing business relationships in the IT service management sector. As businesses increasingly rely on IT to deliver value and drive strategic outcomes, mastering this aspect of ITIL Certification becomes crucial for aligning IT services with business needs. This introductory module emphasizes the significance of robust relationship management within ITIL's comprehensive approach to service management, highlighting its relevance in today's fast-paced digital environment.

Understanding the principles of business relationship management is vital for IT professionals in Indianapolis, project managers, and business leaders aiming to foster stronger bonds between IT services and business objectives. Professionals seeking to enhance their ITIL Certification credentials should consider this specialization to improve their strategic value within organizations. By mastering this subject, individuals can facilitate better communication, align IT services with business goals, and ensure that IT investments are closely tied to business outcomes, making it an indispensable skill set in the modern workplace.

The ITIL® 4 Specialist: Business Relationship Management Training Course in Indianapolis offered by the Knowledge Academy is an intensive 1-day program designed to equip delegates with the knowledge and skills needed to excel in this area. Through expert instruction, practical exercises, and real-world case studies, delegates will learn how to manage business relationships effectively, align IT services with business needs, and drive value through ITIL Certification.

Course Objectives

  • To understand the ITIL 4 framework and its application in business relationship management
  • To develop skills for effectively managing and improving business relationships within the IT service management context
  • To learn strategies for aligning IT services with business goals and objectives
  • To acquire techniques for driving value through improved service delivery and customer satisfaction
  • To prepare for the ITIL® 4 Specialist: Business Relationship Management certification exam

Upon completion of this course in Indianapolis, delegates will have gained a comprehensive understanding of how to enhance and sustain business relationships through effective IT service management. They will be equipped with the necessary tools and techniques to align IT services with business needs, ensuring that IT operations contribute significantly to achieving strategic objectives and enhancing overall business value.

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What’s included in this ITIL® 4 Specialist: Business Relationship Management Training Course?

  • ITIL® 4 Specialist: Business Relationship Management Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: Business Relationship Management Certificate
  • Digital Delegate Pack

ITIL® 4 Specialist Business Relationship Management Training Exam Information 

The ITIL® 4 Specialist: Business Relationship Management Training Exam assesses participants' understanding of the ITIL® 4 principles and practices related to business relationship management. This certification focuses on building strong relationships between IT and business to ensure effective collaboration and value delivery. 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 90 minutes 
  • Open Book/ Closed Book: Closed book

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Our Indianapolis venue

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Indianapolis is the capital and largest city in the state of Indian. With a population of over 855,000 residents it is the 14th largest city in the United States. The city is the hub of manufacturing and transportation following the completion of the National Road and the Railroad. Indianapolis is also the hub of many demanding services such as; financial services, business, logistics, distribution services, education and hospitality and tourism.

 

The city is best-known for holding the largest international single-day sporting event, the Indianapolis 500. Some of the top places to visit in Indianapolis include Victory Field, the Motor Speedway Museum, the Central Canal and Monument Circle.


Indiana University - Purdue University Indianapolis (IUPUI) has an enrollment of approximately 30,000 students which is the third largest in the state. Other universities in Indianapolis include the Butler University, Marian University, Indiana University School of Medicine, Dentistry, Informatics, Nursing, Liberal Arts and Law and Martin University.

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Address

City Center
201 North Illinois Street
16th Floor – South Tower
Indianapolis
Indiana
46204

T: +1 7204454674

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Indianapolis. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Indianapolis, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Indianapolis FAQs

The ITIL® 4 Specialist Business Relationship Management Certification Course prepares professionals to establish and maintain effective relationships between organizations and their business partners, ensuring alignment of IT services with business objectives and needs.
The ITIL® 4 Specialist Business Relationship Management Training Course equips individuals to establish and maintain effective relationships between IT and business stakeholders, fostering improved communication, goal alignment, and value creation for both parties.
This course covers topics like establishing and maintaining effective business relationships, understanding customer needs, and enhancing satisfaction through improved communication and collaboration strategies.
Delegates are required to hold the ITIL 4 Foundation Certification as this is a pre-requisite for studying ITIL® 4 Specialist: Business Relationship Management.
Upon successful completion of this course, you will receive the ITIL® 4 Specialist Business Relationship Management Certificate.
The duration of this ITIL® 4 Specialist Business Relationship Management Training Course spans across 3 days.
Upon successful completion of the ITIL® 4 Specialist Business Relationship Management Training Course, individuals can explore career paths such as Business Relationship Manager, Account Manager, Client Success Manager, or Customer Relationship Manager in various industries, facilitating effective communication and collaboration between businesses and their clients.
This course emphasizes managing relationships between IT service providers and customers, while other ITIL 4 Certifications cover different aspects like service design and operations.
The Knowledge Academy in Indianapolis is a leading training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending this course.
The training fees for ITIL® 4 Specialist: Business Relationship Management Coursein Indianapolis starts from $2495
The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Business Relationship Management Course.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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