Course information

ITIL® 4 Specialist: Business Relationship Management Training Course Outline

Module 1: Key Concepts of Business Relationship Management

  • Identify the Purpose, PSFs, and Value of the BRM Practice
  • Key Challenges of Business Relationship Management
  • Key Stakeholders of Service Relationships
  • Service Journey Model
  • Types of Service Relationships
  • Role of BRM in Each Type of Service Relationship

Module 2: BRM Value Streams and Processes

  • ITIL® Service Value Chain Model
  • Roles and Relationships of Service Value Streams, Practices, and Processes in the Creation of Value
  • Understand the Two Main Processes of the BRM Practice
  • Know how to Develop and Apply Relationship Models
  • Know how to Integrate BRM in the Organization's Value Streams

Module 3: How to Apply the BRM Models and Techniques?

  • How to Apply the Following in the Context of BRM?

Module 4: BRM Roles, Skills, and Organizational Solutions

  • Understand the Key Skills Required for BRM
  • Responsibilities of the Relationship Manager and Relationship Agent Roles
  • Know how to Apply the LACMT Model to BRM Activities
  • Know how to Position BRM within an Organizational Structure

Module 5: How Does Information and Technology Support and Enable BRM?

  • Identify the Key Inputs and Outputs of the BRM Practice
  • Describe the key BRM Automation Tools and their Role in the Practice

Module 6: Role of Partners and Suppliers in BRM

  • Understand the Complexity of Service Relationships
  • Understand the Dependencies of BRM on Third Parties

Module 7: How to Develop the BRM Capability in an Organization?

  • Understand the Key Concepts of the ITIL Maturity Model
  • Know how to Apply Capability Criteria to Plan BRM Capability Development
  • Identify Key Metrics and Methods for Improving BRM Capabilities
  • Apply the Key Steps of the BRM Capability Development

Show moredowndown

Who should attend this ITIL® 4 Specialist: Business Relationship Management Training Course?

This ITIL® 4 Specialist: Business Relationship Management Course in Indianapolis is suitable for IT professionals who are involved in establishing and managing the relationships between service providers and consumer organizations, and their stakeholders.  The ITIL® Certification is beneficial for these professionals:

  • Business Relationship Managers
  • Service Level Managers
  • Business Analysts
  • IT Directors
  • Account Managers
  • Project Managers
  • Service Portfolio Managers

Prerequisites of the ITIL® 4 Specialist: Business Relationship Management Training Course

Delegates are required to hold the ITIL 4 Foundation certification as this is a pre-requisite for studying ITIL® 4 Specialist: Business Relationship Management.

ITIL® 4 Specialist: Business Relationship Management Training Course Overview

The ITIL® 4 Specialist: Business Relationship Management Training Course in Indianapolis introduces a pivotal framework for enhancing and managing business relationships in the IT service management sector. As businesses increasingly rely on IT to deliver value and drive strategic outcomes, mastering this aspect of ITIL Certification becomes crucial for aligning IT services with business needs. This introductory module emphasizes the significance of robust relationship management within ITIL's comprehensive approach to service management, highlighting its relevance in today's fast-paced digital environment.

Understanding the principles of business relationship management is vital for IT professionals in Indianapolis, project managers, and business leaders aiming to foster stronger bonds between IT services and business objectives. Professionals seeking to enhance their ITIL Certification credentials should consider this specialization to improve their strategic value within organizations. By mastering this subject, individuals can facilitate better communication, align IT services with business goals, and ensure that IT investments are closely tied to business outcomes, making it an indispensable skill set in the modern workplace.

The ITIL® 4 Specialist: Business Relationship Management Training Course in Indianapolis offered by the Knowledge Academy is an intensive 1-day program designed to equip delegates with the knowledge and skills needed to excel in this area. Through expert instruction, practical exercises, and real-world case studies, delegates will learn how to manage business relationships effectively, align IT services with business needs, and drive value through ITIL Certification.

Course Objectives

  • To understand the ITIL 4 framework and its application in business relationship management
  • To develop skills for effectively managing and improving business relationships within the IT service management context
  • To learn strategies for aligning IT services with business goals and objectives
  • To acquire techniques for driving value through improved service delivery and customer satisfaction
  • To prepare for the ITIL® 4 Specialist: Business Relationship Management certification exam

Upon completion of this course in Indianapolis, delegates will have gained a comprehensive understanding of how to enhance and sustain business relationships through effective IT service management. They will be equipped with the necessary tools and techniques to align IT services with business needs, ensuring that IT operations contribute significantly to achieving strategic objectives and enhancing overall business value.

Show moredowndown

What’s included in this ITIL® 4 Specialist: Business Relationship Management Training Course?

  • ITIL® 4 Specialist: Business Relationship Management Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL® 4 Specialist: Business Relationship Management Certificate
  • Digital Delegate Pack

ITIL® 4 Specialist Business Relationship Management Training Exam Information 

The ITIL® 4 Specialist: Business Relationship Management Training Exam assesses participants' understanding of the ITIL® 4 principles and practices related to business relationship management. This certification focuses on building strong relationships between IT and business to ensure effective collaboration and value delivery. 

  • Question Type: Multiple Choice 
  • Total Questions: 40 
  • Total Marks: 40 Marks 
  • Pass Mark: 65%, or 26/40 Marks 
  • Duration: 90 minutes 
  • Open Book/ Closed Book: Closed book

Why choose us

Our Indianapolis venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Indianapolis is the capital and largest city in the state of Indian. With a population of over 855,000 residents it is the 14th largest city in the United States. The city is the hub of manufacturing and transportation following the completion of the National Road and the Railroad. Indianapolis is also the hub of many demanding services such as; financial services, business, logistics, distribution services, education and hospitality and tourism.

 

The city is best-known for holding the largest international single-day sporting event, the Indianapolis 500. Some of the top places to visit in Indianapolis include Victory Field, the Motor Speedway Museum, the Central Canal and Monument Circle.


Indiana University - Purdue University Indianapolis (IUPUI) has an enrollment of approximately 30,000 students which is the third largest in the state. Other universities in Indianapolis include the Butler University, Marian University, Indiana University School of Medicine, Dentistry, Informatics, Nursing, Liberal Arts and Law and Martin University.

Show moredown

Address

City Center
201 North Illinois Street
16th Floor – South Tower
Indianapolis
Indiana
46204

T: +1 7204454674
Inquire now

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Indianapolis. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Virtual_Works_on_all_devices-min
Virtual_Recording_&_transcripts-min
Virtual_whiteboard-min
Virtual_See_trainers_screen-min
Virtual_Share_documents-min
Inquire now
Learn more in our FAQs image image

Unlock your potential with The Knowledge Academy's ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Indianapolis, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

online_certificates
online_immediate access
online_work_all
online_exams_included
image
Inquire now
Learn more in our FAQs image image

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

tailored_learning_experience

Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

budget

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

team_building

Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

monitor_progress

Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Inquire now
Learn more in our FAQs image image

What our customers are saying

quote

I extremely likely - 9

Didier Dimpengi

starstarstarstarstar

ITIL® Training | ITIL® 4 Specialist Business Relationship Management Training in Indianapolis FAQs

The ITIL® 4 Specialist Business Relationship Management Certification Course prepares professionals to establish and maintain effective relationships between organizations and their business partners, ensuring alignment of IT services with business objectives and needs.

The ITIL® 4 Specialist Business Relationship Management Training Course equips individuals to establish and maintain effective relationships between IT and business stakeholders, fostering improved communication, goal alignment, and value creation for both parties.

This course covers topics like establishing and maintaining effective business relationships, understanding customer needs, and enhancing satisfaction through improved communication and collaboration strategies.

Delegates are required to hold the ITIL 4 Foundation Certification as this is a pre-requisite for studying ITIL® 4 Specialist: Business Relationship Management.

Upon successful completion of this course, you will receive the ITIL® 4 Specialist Business Relationship Management Certificate.

The duration of this ITIL® 4 Specialist Business Relationship Management Training Course spans across 3 days.

Upon successful completion of the ITIL® 4 Specialist Business Relationship Management Training Course, individuals can explore career paths such as Business Relationship Manager, Account Manager, Client Success Manager, or Customer Relationship Manager in various industries, facilitating effective communication and collaboration between businesses and their clients.

This course emphasizes managing relationships between IT service providers and customers, while other ITIL 4 Certifications cover different aspects like service design and operations.

The Knowledge Academy in Indianapolis is a leading training provider which offers multiple courses, comprehensive course content, experienced instructors, flexible learning options, and industry recognition, making it a reliable choice for attending this course.

The training fees for ITIL® 4 Specialist: Business Relationship Management Coursein Indianapolis starts from $2495

The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Business Relationship Management Course.

Please see our ITIL® Certification Training courses available in Indianapolis
Show more down

Why choose us

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Related courses

ITIL® 4 Foundation Certification Coursenext COBIT® Foundationnext ISO 22301 Certified Business Continuity Managementnext ISO 55001 Foundation Trainingnext Certified Lean IT Trainingnext

Looking for more information on ITIL® Certification Training?

What is ITIL®?imageHistory of ITIL®imageWho is ITIL® for?imageITIL® ExamsimageHow to book an ITIL® courseimageITIL® MethodologyimageITIL® ModelsimageITIL® CoursesimageExam results and what if I fail my ITIL® exams?imageWhat organisations use ITIL®?imageHow to add ITIL® to your LinkedInimageITIL® JobsimageWhat Manuals are available for ITIL®?imageITIL® BooksimageHow to add ITIL® to your CVimageBenefits of ITIL® for IndividualsimageBenefits of ITIL® for BusinessesimageITIL® Case StudiesimageITIL® Careersimage
backBack to course information

DELIVERY METHOD

Online Instructor-led Online Self-paced Onsite

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on +1 7204454674 and speak to our training experts, we should be able to help you with your requirements.

Enquire now
Enquire now Book now

Limited budget?

tick To help and support our clients we are providing a limited number of 250 daily discount codes. Hurry, first come, first served!
warning If you miss out, enquire to get yourself on the waiting list for the next day!
Inquire now for a daily discount

(156 remaining)

cross

BIGGEST HALLOWEEN
SALE!

GET THE 40% EXTRA OFF!

red-starWHO WILL BE FUNDING THE COURSE?

We cannot process your enquiry without contacting you, please tick to confirm your consent to us for contacting you about your enquiry.

By submitting your details you agree to be contacted in order to respond to your enquiry.

What are you looking for?
close

close

Or select from our popular topics

Press esc to close

close

close

Talk to a learning expert

Fill out your contact details below and our training experts will be in touch.

alertIf you wish to make any changes to your course, please log a ticket and choose the category ‘booking change’

Fill out your  contact details  below

WHO WILL BE FUNDING THE COURSE?

+44

By submitting your details you agree to be contacted in order to respond to your enquiry

close

close

Press esc to close

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

Close
close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

Close
close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

Close

We use cookies that are essential for our site to work. Please visit our cookie policy for more information. To accept all cookies click 'Accept & close'.

Accept & close